Jeeves Handyman Services

Review: I received 4 or 5 e-mails AND 4 or 5 telephone messages following up on an estimate that I wanted done for some repairs in my house. It's the first time I have ever gotten SO MANY follow up calls in e-mails and phone messages from a company wanting to know when I wanted to schedule the work. I finally sent an e-mail so they would stop calling and e-mailing me. When I sent my e-mail asking them to please quit calling and sending me e-mails as I didn't plan to have the work done from them I received an e-amil back from [redacted], Office Manager saying that the reason for the calls and e-mails was to see if I was looking to have the work done or not. I replied and said that I would think that after not responding you would know I wasn't going to schedule anything. Please take me off your list of calls and e-mails. Her response to me was this is not a psychic organization we did not know and thanking me for having the courtesy to get back to them after they had sent a technician for an estimate to my home at my convenience.Desired Settlement: I think they need to train their people to be more courteous to potential clients. I can understand a follow up call but after NO response don't keep calling/e-mailing people. I've never dealt with a company that continued to call/e-mail potential clients. I think they need to hire more experienced customer service people as I did not appreciate her remarks.

Review: Was charged $205.00 for 2 hours of work; work that included changing a light bulb and fixing a kitchen cabinet door and attempting to stop a bathroom faucet leak, as well as parts that totaled $40.00. The problem; bathroom faucet leak not fixed, but was charged for the part and have no have idea how much the part actually cost. Research on [redacted]'s website (where the part was purchased), indicates the part would not be more than $15. Called business and requested receipt for the part, have not received a receipt. Also, wanted to confirm that I was not charged for the light-bulb change, since the light-bulb was mine. The business agreed to take off money for a half hour that was originally tacked on to the 2 hours of work, because the faucet was not fixed and because they only did part of the work that was being requested ---- also wanted bathroom baseboards painted, but wasn't able to fit that into the initial agreed upon time frame of 2 hours.Desired Settlement: Since I have not been shown a receipt of what the parts actually cost (and since the faucet was not fixed) would like a refund credit of $25, for the $40 parts bill. That would bring the bill down to $180 (the business' minimum charge for 2 hours of work) --- which is more than fair, because all he did was change a light-bulb and fix the kitchen cabinet. The bathroom faucet was a complete bust and the handyman should have been honest and admitted he did not know how to fix it. The actually work that was successfully completed should have only taken about an hour and a half - at most.

Business

Response:

To Whom It May Concern,

I have already sent **. [redacted] a copy of the disputed receipts, which I have attached here as well. It was not a 15$ part, it was a bill for $38.69, bought at 2:13pm on 07/18/13, the time and date we were at her home. I have informed her we can credit her the $1.31 difference for the 40$ rounded total for materials we billed her at.

In addition, she was originally billed for 2.5 hours, which was 225 for the labor. When she called and spoke with me that one item was not completed to her satisfaction, I credited her 30 minutes and she was only billed for $180 labor (which is our minimum on ANY visit and she was aware of that) so she was billed at a lower rate than time we spent there already.

We can offer the $1.31 as a reimbursement. I have confirmed with the technician that all parts purchased on the attached receipt were used and left at her home and did not include the light bulb she referenced.

Thank you for your time.

[redacted], Office Manager

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The item listed on the receipt for $26.52 was used to stop a leak from the bathroom faucet; however, [redacted], the Jeeves Handyman did not fix the problem, the leak resumed about an hour after he left.

In addition to taking 30 minutes off of the time he spent there, it would have also been appropriate for [redacted] to credit the part. Not only did she NOT offer the credit of that part; she never offered having someone come out and fix it 'correctly' free of charge. As I explained to her, paying for that part was like ordering a pair of shoes and receiving an empty box ----- the issue isn't that the leak was not fixed to 'my satisfaction' as she has stated in her response --- it's about the leak was not fixed 'period' --- it's not a matter of opinion, it's a fact. And the problem (as has been determined by 3 other, more reputable handyman and one plumber) lies with the very area that Jeeves supposedly tried to fix AND didn't have decency to credit the part.

Having to pay for the part is unacceptable.

That said, I'm glad [redacted] had some decency to refund the $1.31 (but she only provided the receipt 'after Revdex.com's involvement' I had requested the receipt prior to my filing the complaint) Yes, $1.31 is a small amount to cut a check for, but it's the principle ---- who gave them the right to 'round up' a figure. That poor business decision falls in line with the poor, partially deceptive service Jeeves provided that day.

One last correction: [redacted] makes it seem the final bill was $180 --- the final charge was $205, which includes one of the part in which I'm basically paying for something that I did not receive ----- in the case, did not receive a resolution to the leaky faucet, but again...was charged for it.

Regards,

I used the services of Jeeves Handyman about 3 weeks ago. He remodeled my bathroom. He did interior painting and some plumbing. He was fast. He actually suggested some of the changes that I had done so it worked out really well.I would use him again in the future.

Work start was delayed by a day due to bad weather but the job was still completed on time, as planned and we were kept informed of plans at all times. Standard of work is great and sound advice was given about after care. Would recommend these guys to anyone.

Review: I called this Company to schedule an appointment at 1000 am, however I received a confirmation e-mail for 8am. I told the operator that I would not be home at 8 am, and that was not the agrred upon time. I was promptly told that it was time that was given to me, and that he (the operator) should no because he booked the appointment. The conversation quickly went South after that because I did not like the way I was talked to, and I told the operator he would not continue to talk to me in that manner as I was the one paying for services. He told me that there was a last minute cancellation fee of 100.00 and asked me how I intended to pay. I hung up the phone.

I came home later that morning to see if anyone was going to come to our home, I even had my husband watching the cameras via smart phone outside of our home to see if I would get a "visit". No one came and I thought that my whole ordeal was over with this company. At 11:45 I received a call from there "officer manager" who relayed the same thing that the initial operator relayed to me. I told her that I was not going to pay a last minute cancellation fee, and she should thank her unprofessional employee for me not wanting their services. I was told "Oh well, you owe us $100.00, I told her that I was not going to pay it, and hung up the phone. She called back, and stated "I think you hung up on me". I told (Alexandra N[redacted] ###-###-####) the officer manager not to call my home anymore and if she continued I was going to call the [redacted] County Police Department. Alex proceeded to call my home back to back 10 times until I blocked the number. My husband was on [redacted] with me at the time from Afghanistan, and he even got fed up and gave them a call. My husband relayed the same thing that I relayed that we were going to call the police if they did not leave us alone. After that exchange is when the e-mails started. I have cut and pasted a copy of the e-mails below:

lexandra

To Me Today at 12:49 PM

[redacted],

Regarding your last minute cancellation today, there is a $100 charge that you have 30 days to pay before it is sent into collections. I tried contacting you repeatedly over the phone, but you kept yelling and hanging up on me. I am just doing my job and collecting money owed to my company. Thanks!

--------

Alexandra N[redacted]

Office Manager

###-###-####

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Me

To [redacted] Today at 2:38 PM

I did not cancel at the last minute, I was home during the appointment time and no one came to render services at 1000 AM. My neighbors will verify and I will dispute your claim in addition, I have cameras on my property to further dispute your claim. Your company lacks professionalism and when I did receive a call at 11:45 and I told you I would not accept your crap you called my house 10 times in the span of 3 minutes. Verizon can verify that fact as well to based on my AWESOME Fios incoming calls log. Feel free to attach a copy of this e-mail to your collections claims as I will be attaching a copy of this with my dispute. Thanks!

V/R

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Alexandra

To Me Today at 2:51 PM

[redacted],

I would be happy to attach any and all of the above. I was simply calling because you kept hanging up on me and it is my job to collect money owed to my company. You also cursed at me, threatened me, and your husband then threatened my co-worker. We have witnesses to that as well.

In addition, we never claimed to come to your home. You called to initially to say you would not be home until 8:20 am, which we said was fine. Then you called AGAIN to say 10, which we also said was fine, then FINALLY you said to cancel or move the appointment to another day, which falls within our 24 hour cancellation policy. We also have wonderful phone records and a voicemail from you attesting to that.

Like I said, the invoice stands as it is. After 30 days, it is out of my hands and into collections it goes. Have a great weekend.

Alex

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Me

To Alexandra Today at 2:56 PM

I will not argue with you via text or e-mail. You wish my husband or I cursed at you or threatened you however we have too much education for that. Lol

If you consider us contacting [redacted] County Police Department as a threat so be it. I understand you have a job to do, so do it. Hopefully continued harassment is not apart of your job description. Once again Very Respectfully....[redacted]

Sent from my [redacted]

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Alexandra

To Me Today at 3:06 PM

I am not arguing or harassing, just letting you know that what you did is a last minute cancellation. I was well within my rights to attempt to contact you repeatedly, as you owe this company money. As for you being to educated to curse or threaten me, I guess I lost that when you yelled at me and slammed the phone...several times. Not further contact is necessary. Like I said, if no payment is received in 30 days, you know where the bill will go. Have a wonderful weekend.

Alex

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Me

To Alexandra Today at 3:13 PM

This is not harassment Alex, really...I highly recommend you stop corresponding with me at this time. I hung up on you after telling you to stop calling my home or I would call the police. Then you proceeded to call me 10 times. I owe you nothing, you did not render any services. My time is valuable, I will not continue with your simplicity.

You work for an agency called "Jeeves" you are in no position to question my education level, Lol, and I will have a wonderful weekend. Thank you Alex :)

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Alexandra

To Me Today at 3:43 PM

Actually, I told you in the last email not to contact us anymore. You are the one that keeps going.

And you can judge me based on working for a small, local company, but I guarantee you that not only have I finished a higher level of education than you have (unless you have above a Masters) but I know for a fact that you are a lying, manipulative and rude woman...and that is just from my minimal interactions with you.

Again, and for the final time, enjoy the weekend. I am sure you will be hearing from our collection agency in 30 days. I am now blocking your email address. You are one of those people who has no respect for local business, or for other people's valuable time (you claim your time is valuable, but considering you were sitting around on a typical work day, I would venture to guess it really is not) Again, consider yourself blocked, our contact terminated, and please know my day has been quite entertained by your delusions that you did nothing wrong. Ciao.

Alex

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This was bullying and harassment at it's best, and it was an under handed tactic in trying to get 100.00 out of me due to their lack of professionalism.Desired Settlement: I want a letter explaining their customer service policies; a letter explaining what their idea of customer service and professionalism is, and finally an apology for trying to threaten and intimidate me.

Joe was recommended through a friend and it was such a pleasure to deal with someone that arrives on time, is a pleasure to deal with, adds value to what result you are trying to achieve, thinks outside the box, cleans up and is very reasonably priced.

Kept to agreed prices, on time, polite - and problems fixed.

Review: I called jeeves handyman service and got an appointment for someone to fix my attic fan. The tech came over and looked at the fan and came down and said it was the thermostat. He went to the store bought one put it in and before he left told me he set it at 100 degrees. Since it wasn't 100 degrees in my attic yet he told me to wait until later for the fan to turn on.As of yet I had not heard it and today we went to see if it was working. IT WAS NOT. (I just thought nothing of it because I figured it was a quiet fan motor) I went up to the attic to check it yesterday had a thermometer that measured 107 degrees but the fan that the tech said he set at 100 was not on.I called jeeves because my attic fan was not working and it was 107 degrees in my attic, after I talked Mark into sending the guy out to reset the thermostat (because I was now told by another person in his office that the tech told her he set it at 110 degrees and he told me 100).According the manufactures spec it should have been 90 degrees.Yesterday the new tech that came to reset the temperature on the thermostat went up to my attic and the next thing I heard was he was on the phone to his boss Mark stating it was at 100 digress already and he would only set it down to 90 for fifty dollars $50.00 more. (telling me do you think I should do this for free) his guy was here already went up in the attic and it took 12 min and 16 seconds to tell me pay me or I wont reset it, and since he was up there it would have taken him 30 seconds to reset it and he's complains about time!!! His tech took a picture of the settings that he told mne hell let me see HE NEVER DID THAT EITHEROn the hottest week so far Jeeves tells the customer to pay for warranty service on the items they install.As a paying customer of a service thats not working these issues need to come before new customers so as to keep loyal customers satisfied.Desired Settlement: REFUND OF $75.00