Initial Business Response / [redacted] (1000, 5, 2015/09/16) */ Jeff Belzers has settled this complaint with the ***'s prior to receiving this complaintThe ***'s should be happyIf this is not the case, please let me know Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) We finally received a phone call from the company and they apologized for their error and the length of time that it took to be resolvedWe were compensated with a cash gift, and we are happy with the end result
I am rejecting this response because: Why was I told they would replace the buckle and take responsibility until Colby realized a week later that the price was to high and then offered us a $oil changeIf you now say that you didn't damage the buckle why did you offer the oil change? How can you be sure you didn't damage the buckle when the rest of the car was filthy and I needed to come back to get it put on its track from when you took the rear seat outRegarding us 'taking to long', we were in communication with GM and were never told by you we had to decide in a certain time framePlease tell me how Colby had our original mileage if he 'closed' the file?In your response you didn't even address the fact that my car needed to be 'detailed' twice and my car was blowing the white powder from the ventsI put another hours of cleaning after the so called 'detailing' it recievedIs this an acceptable way you return a vehicle?
After reviewing the documents relating to [redacted] 's purchase, I respectfully disagree that she is owed an additional $1, [redacted] spent a great deal of time researching her purchase and put a lot of thought into making sure she got an incredible deal [redacted] began her shopping with us back in April of After many months of consideration, [redacted] inquired about a vehicle VIA the True Car buying process which we received on August 26th, After several more months of diligence on her part she was able to have a physical inspection of her trade in on September 24th Andy (her sales consultant) thoroughly explained how the numbers are laid out in a very transparent way After the trade evaluation, [redacted] did not like the initial 12,trade difference [redacted] continued to negotiate for over an hour with our General Sales Manager over the "TRADE DIFFERENCE" This is by far the best way to negotiate a car deal with a trade so dealers cant move money around to trick you into buying, it fits our transparent way of doing business too! After this hour long stand off over "TRADE DIFFERENCE", our General Sales Manager decided to accept ***'s offer of 10,trade difference (based on the days in inventory) Whether it was more for the trade or less of a sales price, the issue is the multiple forms with ***'s signature agreeing to the correct "TRADE DIFFERENCE" From that [redacted] had a GM card and ended up signing out with only a 6,difference....a great deal The sales person, our General Sales Manager, and other members of our staff have been in contact with [redacted] explaining the unrealistic negotiation "tactic" of negotiating a tremendous trade difference and then asking for an additional 1,dollars after the fact If that was the case, wouldn't [redacted] have tried to hold out for a 9,trade difference (which we would not have done or agreed to)? Any trade difference negotiated is always going to include all rebates, incentives, and discounts available to our clients and [redacted] is a smart negotiator that took advantage of every dollar available to her I am assuming that this was by far the best trade difference [redacted] had found or such an informed and intelligent shopper such as [redacted] would have never driven over hours from her home to purchase from us if it weren't an outstanding deal--and it was! Respectfully, Nick [redacted] General ManagerJeff Belzers
I am rejecting this response because: they had told us a number 0f $19,for our vehicle for a trade in for the new vehicle at know time was a different figure brought up and then when we signed the papers the gentlemen that was handling the paper work never went through it individually saying what everything was , and maybe a error on our part not to check everything cause they were pushing us to get done cause we had been there a long time and we signed but the amount for our Kia Sorento was only $17,that they were giving us and never ever said that there was a different in what they said they would give us for trade this is where we are having the problem Guess you can not trust anyone with figures anymore but still we would like to have been told the trade in was different and never once was it brought up to us we would have never purchased it cause the first offer was $20, or 19, and we said no less than 19,this is where older people really have to watch what is going on
Initial Business Response / [redacted] (1000, 5, 2015/07/15) */ We proudly display FREE car fax reports on all our used vehicles on our web site including the one [redacted] boughtThe vehicle [redacted] bought showed a "theft recovery" which can be very minimal in nature and had a clean titleThe delay in resolution was a delay from the Ford dealers inspection back to us to find out the extent of their findings [redacted] already negotiated a settlement of which I have email confirmation of from my General Sales Manager stating he was fine with the return of the vehicle refunded and reimbursements of which we have already mailed outConsidering Jeff Belzers has already lived up to the email agreement [redacted] agreed to, we feel this matter is resolved and settled with no further action needed Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I'm not sure what the definition of a clean title is, but I was told by the dealership when they finally admitted 100% fault, that the truck had odometer reading issues with itIn my mind that is not clean, and it's not something a person would know by viewing a proudly displayed CarFax report on a websiteAlso, having a free CarFax available online shouldn't allow a dealership to withhold information about the vehicle and to sell it as something that it is not Saying the email was an agreement is a stretchIt wasn't an agreement; it was the only offer I was given; and this was after many days of wearing me down with the amount of effort I had to put in just to get back what I didMaybe that is part of Jeff Belzer's money making tactics - to do anything necessary just to make a few bucksThe only agreement that was acceptable to me was to have all of my out-of-pocket expenses reimbursedThat was expressed the day I brought the truck back, and that never changedAfter many days of being a consumer that was potentially out a lot of money, I would have taken any amount of money offered at the time in order to reduce my risk of loss, but that doesn't mean I was agreeing to that being the final resolutionI don't understand why any business that admitted 100% fault would offer anything less than giving all of the customer's money backI was told their mistake and that it was a learning experience for them, I shouldn't have to pay for their learning experienceI would think learning to inspect the vehicles that a dealership is selling so that they know exactly what they are selling would be one of the first lessons of being a dealershipHow many years have they not known exactly what they are selling to customers, yet they pound into your head that the vehicle has gone through their multi-point inspection? Before talking about an agreement, don't lose sight of the fact that we are in this situation because of an initial bogus agreement by Jeff Belzer's to begin with Blaming the Ford dealership for the delay in resolution is a complete lie, which doesn't surprise meI returned the truck to the dealership on Thursday, May 21stFive days later, May 26th I contacted Jeff Belzer's because I hadn't heard anything yetI was told they were "still looking at the truck" (meaning Jeff Belzer's, not the Ford dealership)On Wednesday, May 27th I received a call from Josh saying he had everything in front of him and that he was starting to work on itOn Thursday, May 28th at 6:pm I called Josh again because I had heard no additional informationJosh told me that the truck was at Apple Ford and that they were looking at it but hadn't gotten back with any information yetAt this point I told him that I would give him until Monday to come up with a solutionOn Saturday morning at 11:am I decided to call Apple Ford myself to get information on the progress on the truckThey told me that they were just getting started on it because they just received the truck that morningBy Monday, June 1st Jeff Belzer's agreed to reimburse me for most of my out-of-pocket expenses because they finally realized that there were multiple issues with the truckThis does not put the majority of that time at the Ford dealership doing their inspection
Mr [redacted] bought a used Ram on 05/21/and requested that we transfer plates from his old vehicle We obliged and transferred plates that belonged to a that he had already traded to another dealership This prior vehicle was Lemon Lawed leaving the plates null and void We worked diligently with South Carolina to get the plates moved on to the new vehicle but to no avail Mr [redacted] insisted he did not want new plates After exhausting all resources, we were forced to issue new plates The new plates came with South Carolina property taxes (normally the customer's responsibility) Mr [redacted] failed to pay the tax and delayed the plates After the payment of the tax was resolved, the state of South Carolina took a month to get a receipt of the money from the County Treasurer so the registration could be processed The South Carolina plates were in fact mailed to the address Mr [redacted] registered the car to on 9/28/ Mr [redacted] could have helped us expedite this process and chose not to We consider this matter complete
I am sorry [redacted] feels the way he does about his experience with us When we facilitate GM warranty work, they ultimately choose the price of the work that will be reimbursed Anthony's story is correct that the price changed but I feel it is important for him to know that it was changed by the manufacture due to the time it took for him to commit to their offer and not by us I also feel it is important that [redacted] knows that we ultimately paid the money difference and didn't make him pay that amount as good will towards [redacted] and his past business The fact that Anthony's seat belt doesn't work and the windshield is pitted has nothing to do with the repair we did to his rear quarter panel If we felt these items were damaged as a result of our repairs, we would gladly fix them but in the many years of doing rear quarter panels we have never pitted a windshield or broke a seat belt
Initial Business Response / [redacted] (1000, 6, 2015/09/04) */ Jeff Belzer prides itself on low prices and big inventories for great selection for our guests. [redacted] bought her 2011 Cruze 3 months after her first purchase. In both instances the price online reflected a discount for people trading in... vehicles and in both instances this is clearly spelled out on our website right below the vehicle description on every used car. This was explained to her, she signed 2 purchase orders before entering into the finance office and signed more docs with that price. There was never anything hidden from [redacted] . [redacted] paid nearly $1,600.00 below KBB for her vehicle and found the lowest mileage and lowest price per mileage Certified Cruze within 200 miles of her residence. We feel our fair and upfront pricing was executed and [redacted] got an outstanding deal. We see no reasonable reason to refund [redacted] money that is not owed to her. Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/09/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will never buy from Belzer ever again!! What a lousy way to treat a repeat customer. I'm still waiting for a call from my salesman or used car manager regarding my front license plate bracket that is cracked in 2 or 3 spots. Left 2 voice mail & neither one has called. Our next purchase within 6 months will be a truck. Not from Belzer!
In response to the complaint from *** ***, Jeff Belzers Dodge only recommends maintenance that is due or needed, the Durango was due for the service providedThe 50,mile service we performed was not forced on *** but recommended, *** signed the repair order authorizing the
serviceOne thing you have to take into consideration is living in a severe climate such as Minnesota with the temperature changes and the amount of miles put on each year*** has low miles for a 2002, by time alone he was well overdue to change fluids which was included on the 50,mile service performed on Feb 16th visitThe fuel service we performed has nothing to do with his hard start concerns, their are many things that could cause that issue*** did not notify anyone at Jeff Belzers about the starting issue, it's been well over a year since the serviceWe agreed to look at his vehicle for free and found nothing wrong with starting the vehicle nor any codes stored in the vehicle computerIt's hard to diagnose a problem if everything is operating as designed*** is well outside any warranty coverage on anything we have performed which carries a month warrantyWe were willing to diagnose the problem for free to help him out but we didn't find any issues
Initial Business Response /* (1000, 6, 2015/09/04) */
Once the cancellation was processed, a check was sent to KiaFor reasons unbeknownst to us, Kia returned the check back to usOn August 11th, a new check was issued and cashed by Kia on 8/21/I have copies of the checks upon
requestKia Motors Finance should be sending *** a check soon
Initial Consumer Rebuttal /* (2000, 8, 2015/09/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Check finally received today
Thank you
Mr*** vehicle is unfortunately well out of warranty, we would not mislead any customer purposely, if he feels he received wrong information from our call center we do apologizeWe do have to follow factory guidelines on warranty coverage and his bumper to bumper warranty
expired at 36,miles
I have reviewed all aspects of ***'s complaint and feel we can come to some resolution. As I was looking into this matter, it was brought to my attention that Mr*** has cancelled a check on an oil change that was performed on February 8th. Once this RO is settled up by *** and
the $payment is made good, I would be more than glad to sit down and work out a settlement that we can both feel good about. Please call me at ###-###-#### once this payment is made good and I will be glad to meet with you. Thank you,Nick ***
Mr*** bought a used Ram on 05/21/and requested that we transfer plates from his old vehicle. We obliged and transferred plates that belonged to a that he had already traded to another dealership. This prior vehicle was Lemon Lawed leaving the plates null and void. We
worked diligently with South Carolina to get the plates moved on to the new vehicle but to no avail. Mr*** insisted he did not want new plates. After exhausting all resources, we were forced to issue new plates. The new plates came with South Carolina property taxes (normally the customer's responsibility). Mr*** failed to pay the tax and delayed the plates. After the payment of the tax was resolved, the state of South Carolina took a month to get a receipt of the money from the County Treasurer so the registration could be processed. The South Carolina plates were in fact mailed to the address Mr*** registered the car to on 9/28/16. Mr*** could have helped us expedite this process and chose not to. We consider this matter complete
I am rejecting this response because: The company was presented a copy of the personal property tax receipt paid in the state of South CarolinaTim *** was provided this item in JuneUpon purchase of the vehicle a copy of the tag and the registration was provided as well as the information that the tag would expire June first if they did not transfer the tag prior to then the tag would expireI also followed up with Tim on this the following Wednesday after not hearing back from the licensing rep at the dealershipHe notified me they would be no sooner than three weeks that they would register the vehicleHe was advised again of the possible complications and cautioned to expedite the processFurther, Jim *** had spoken to me in the beginning of September notifying me that the new property taxes were paid on August 25th and the agency managing this had all the items necessary to complete the titling and plate issuanceHis comments were that the tags would be issued in the next couple of daysPer the registration received urgent overnight 10/5/16, the tags were registered on September 28th, another plus days after the taxes had been paidThis is also after having been served by a lawyer in the state of Minnesota with a demand letter to have the vehicle registered and plated within days (received by the dealership August 23rd) or buy the vehicle back pursuant to state laws. The dealership has obviously not complied with the provided directive, and as further evidence of the length of time it took them to comply, the tag that was rushed was sent to a hotel I had not resided in for more than three monthsThroughout the process I was continuously contacting the dealership trying to get a status update and simultaneously verifying comments expressed to me with the South Carolina DMVConsistently Jeff Belzers refused to ensure the process was completed and continually placed the blame at meMy phone records indicate over phone calls to the dealership for this issue with the last few not being returned.I have attached a copy of the draft that was sent to the dealership to show they were in fact notified and still continued to disregard the risk they placed me at both legally and financially by refusing to register my vehicle
I am rejecting this response because:
The information in their response is not accurateI purchased my vehicle in September of 2014, which was months ago, not I was told on numerous occasions that I would receive the remote for my carThe business is implying that I was never told that I would receive one and that I shouldn't have expected oneI was told on the day of purchase (9/6/2014) that the car came with a multi-functional remote and an additional keyThey tried to find it that day and were unable to locate itI was told by Kelly that she would "hand deliver" it to me the following Monday (9/8/2014)Monday came and went and still no remoteI was in contact with Kelly over the next several months regarding the remoteAfter a few months, she stopped responding to my emails or returning my calls. Also, this is not an isolated incidentMy stepson also purchased a vehicle from Belzers in and still has not received his remoteI have advised him to submit a complaint as well. I have since obtained a remote, which was paid for by Belzers, through the Toyota dealershipThe unfortunate part of the resolution was that the order was not initially communicated to Toyota as told to me, which required me to wait for hours at the Toyota dealership on a Saturday and return the following Monday to wait for an hour to obtain the remote
After reviewing the documents relating to *** ***'s purchase, I respectfully disagree that she is owed an additional $1,000. *** spent a great deal of time researching her purchase and put a lot of thought into making sure she got an incredible deal. *** began
her shopping with us back in April of 2016. After many months of consideration, *** inquired about a vehicle VIA the True Car buying process which we received on August 26th, 2016. After several more months of diligence on her part she was able to have a physical inspection of her trade in on September 24th. Andy (her sales consultant) thoroughly explained how the numbers are laid out in a very transparent way. After the trade evaluation, *** did not like the initial 12,trade difference. *** continued to negotiate for over an hour with our General Sales Manager over the "TRADE DIFFERENCE". This is by far the best way to negotiate a car deal with a trade so dealers cant move money around to trick you into buying, it fits our transparent way of doing business too! After this hour long stand off over "TRADE DIFFERENCE", our General Sales Manager decided to accept ***'s offer of 10,trade difference (based on the days in inventory). Whether it was more for the trade or less of a sales price, the issue is the multiple forms with ***'s signature agreeing to the correct "TRADE DIFFERENCE". From that *** had a GM card and ended up signing out with only a 6,difference....a great deal. The sales person, our General Sales Manager, and other members of our staff have been in contact with *** explaining the unrealistic negotiation "tactic" of negotiating a tremendous trade difference and then asking for an additional 1,dollars after the fact. If that was the case, wouldn't *** have tried to hold out for a 9,trade difference (which we would not have done or agreed to)? Any trade difference negotiated is always going to include all rebates, incentives, and discounts available to our clients and *** is a smart negotiator that took advantage of every dollar available to her. I am assuming that this was by far the best trade difference *** had found or such an informed and intelligent shopper such as *** would have never driven over hours from her home to purchase from us if it weren't an outstanding deal--and it was! Respectfully, Nick ***General ManagerJeff Belzers
Response received via mail to Revdex.com -- scan attached; text of letter reads as follows: "This is a written response to a complaint *** *** submitted in regards to her purchase of a Toyota Corolla over months ago from our dealershipWe take every precaution to keep verbal promises
from going un-noticed by having the customer sign a 'we-owe' form in every dealAlthough there was no promise to provide an additional key, we have tried to reach Mrs *** multiple times by phone to work out an amicable agreementCan *** please reach out to Kelly *** to get this resolved? Kelly ***'s contact information is listed below. Kelly ***k***@jeffbelzer.com###-###-#### Thank You,Nick ***General Manager"
I am disappointed to hear about the ***'s misunderstanding in regards to the math of their particular deal. The complaint states that they had "heard issues about this business" in regards to the numbers they agreed to purchase the vehicle at. This is not a common complaint and we
actually take many steps to ensure our clients fully understand all of the numbers PRIOR to them entering into the finalization of the contract with the official Finance Manager. Jim *** was the finance manager in regards to the ***'s purchase and he is a year veteran that takes great pride in his disclosure for all his clients. Our process ensures a minimum of signatures stating the trade amount and agreed upon trade difference (in this case the agreed difference was 24,and signed twice as such before entering into Jim's office).In the actual finance office, an official buyers order is signed, a menu with products offered with the agreed upon previously stated numbers clearly printed at the top, and an accept or decline form--again with the agreed upon numbers printed.I have disclosed all signed documents with all documents showing a trade difference of $24,plus tax, title, fees, and the ***'s payoff at that time. I did notice the payoff of $19,was paid off by Jeff Belzer's. Could it be possible that over time the ***'s payoff number was mixed up with the allowance number in their thought process?Again, we want all of our clients to feel good about their purchases and I hope the documentation provided shows how we go out of our way to avoid any confusion. The agreed upon trade difference of $24,was in fact a GREAT deal for the ***'s. Respectfully, Nick ***
I am rejecting this response because:
I did receive a voicemail and responded backAfter responding they sent the part, I replaced the part, the problem was not resolvedI called and left a message and now they have not responded
Initial Business Response / [redacted] (1000, 5, 2015/09/16) */ Jeff Belzers has settled this complaint with the ***'s prior to receiving this complaintThe ***'s should be happyIf this is not the case, please let me know Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) We finally received a phone call from the company and they apologized for their error and the length of time that it took to be resolvedWe were compensated with a cash gift, and we are happy with the end result
I am rejecting this response because: Why was I told they would replace the buckle and take responsibility until Colby realized a week later that the price was to high and then offered us a $oil changeIf you now say that you didn't damage the buckle why did you offer the oil change? How can you be sure you didn't damage the buckle when the rest of the car was filthy and I needed to come back to get it put on its track from when you took the rear seat outRegarding us 'taking to long', we were in communication with GM and were never told by you we had to decide in a certain time framePlease tell me how Colby had our original mileage if he 'closed' the file?In your response you didn't even address the fact that my car needed to be 'detailed' twice and my car was blowing the white powder from the ventsI put another hours of cleaning after the so called 'detailing' it recievedIs this an acceptable way you return a vehicle?
After reviewing the documents relating to [redacted] 's purchase, I respectfully disagree that she is owed an additional $1, [redacted] spent a great deal of time researching her purchase and put a lot of thought into making sure she got an incredible deal [redacted] began her shopping with us back in April of After many months of consideration, [redacted] inquired about a vehicle VIA the True Car buying process which we received on August 26th, After several more months of diligence on her part she was able to have a physical inspection of her trade in on September 24th Andy (her sales consultant) thoroughly explained how the numbers are laid out in a very transparent way After the trade evaluation, [redacted] did not like the initial 12,trade difference [redacted] continued to negotiate for over an hour with our General Sales Manager over the "TRADE DIFFERENCE" This is by far the best way to negotiate a car deal with a trade so dealers cant move money around to trick you into buying, it fits our transparent way of doing business too! After this hour long stand off over "TRADE DIFFERENCE", our General Sales Manager decided to accept ***'s offer of 10,trade difference (based on the days in inventory) Whether it was more for the trade or less of a sales price, the issue is the multiple forms with ***'s signature agreeing to the correct "TRADE DIFFERENCE" From that [redacted] had a GM card and ended up signing out with only a 6,difference....a great deal The sales person, our General Sales Manager, and other members of our staff have been in contact with [redacted] explaining the unrealistic negotiation "tactic" of negotiating a tremendous trade difference and then asking for an additional 1,dollars after the fact If that was the case, wouldn't [redacted] have tried to hold out for a 9,trade difference (which we would not have done or agreed to)? Any trade difference negotiated is always going to include all rebates, incentives, and discounts available to our clients and [redacted] is a smart negotiator that took advantage of every dollar available to her I am assuming that this was by far the best trade difference [redacted] had found or such an informed and intelligent shopper such as [redacted] would have never driven over hours from her home to purchase from us if it weren't an outstanding deal--and it was! Respectfully, Nick [redacted] General ManagerJeff Belzers
I am rejecting this response because: they had told us a number 0f $19,for our vehicle for a trade in for the new vehicle at know time was a different figure brought up and then when we signed the papers the gentlemen that was handling the paper work never went through it individually saying what everything was , and maybe a error on our part not to check everything cause they were pushing us to get done cause we had been there a long time and we signed but the amount for our Kia Sorento was only $17,that they were giving us and never ever said that there was a different in what they said they would give us for trade this is where we are having the problem Guess you can not trust anyone with figures anymore but still we would like to have been told the trade in was different and never once was it brought up to us we would have never purchased it cause the first offer was $20, or 19, and we said no less than 19,this is where older people really have to watch what is going on
Initial Business Response / [redacted] (1000, 5, 2015/07/15) */ We proudly display FREE car fax reports on all our used vehicles on our web site including the one [redacted] boughtThe vehicle [redacted] bought showed a "theft recovery" which can be very minimal in nature and had a clean titleThe delay in resolution was a delay from the Ford dealers inspection back to us to find out the extent of their findings [redacted] already negotiated a settlement of which I have email confirmation of from my General Sales Manager stating he was fine with the return of the vehicle refunded and reimbursements of which we have already mailed outConsidering Jeff Belzers has already lived up to the email agreement [redacted] agreed to, we feel this matter is resolved and settled with no further action needed Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I'm not sure what the definition of a clean title is, but I was told by the dealership when they finally admitted 100% fault, that the truck had odometer reading issues with itIn my mind that is not clean, and it's not something a person would know by viewing a proudly displayed CarFax report on a websiteAlso, having a free CarFax available online shouldn't allow a dealership to withhold information about the vehicle and to sell it as something that it is not Saying the email was an agreement is a stretchIt wasn't an agreement; it was the only offer I was given; and this was after many days of wearing me down with the amount of effort I had to put in just to get back what I didMaybe that is part of Jeff Belzer's money making tactics - to do anything necessary just to make a few bucksThe only agreement that was acceptable to me was to have all of my out-of-pocket expenses reimbursedThat was expressed the day I brought the truck back, and that never changedAfter many days of being a consumer that was potentially out a lot of money, I would have taken any amount of money offered at the time in order to reduce my risk of loss, but that doesn't mean I was agreeing to that being the final resolutionI don't understand why any business that admitted 100% fault would offer anything less than giving all of the customer's money backI was told their mistake and that it was a learning experience for them, I shouldn't have to pay for their learning experienceI would think learning to inspect the vehicles that a dealership is selling so that they know exactly what they are selling would be one of the first lessons of being a dealershipHow many years have they not known exactly what they are selling to customers, yet they pound into your head that the vehicle has gone through their multi-point inspection? Before talking about an agreement, don't lose sight of the fact that we are in this situation because of an initial bogus agreement by Jeff Belzer's to begin with Blaming the Ford dealership for the delay in resolution is a complete lie, which doesn't surprise meI returned the truck to the dealership on Thursday, May 21stFive days later, May 26th I contacted Jeff Belzer's because I hadn't heard anything yetI was told they were "still looking at the truck" (meaning Jeff Belzer's, not the Ford dealership)On Wednesday, May 27th I received a call from Josh saying he had everything in front of him and that he was starting to work on itOn Thursday, May 28th at 6:pm I called Josh again because I had heard no additional informationJosh told me that the truck was at Apple Ford and that they were looking at it but hadn't gotten back with any information yetAt this point I told him that I would give him until Monday to come up with a solutionOn Saturday morning at 11:am I decided to call Apple Ford myself to get information on the progress on the truckThey told me that they were just getting started on it because they just received the truck that morningBy Monday, June 1st Jeff Belzer's agreed to reimburse me for most of my out-of-pocket expenses because they finally realized that there were multiple issues with the truckThis does not put the majority of that time at the Ford dealership doing their inspection
Mr [redacted] bought a used Ram on 05/21/and requested that we transfer plates from his old vehicle We obliged and transferred plates that belonged to a that he had already traded to another dealership This prior vehicle was Lemon Lawed leaving the plates null and void We worked diligently with South Carolina to get the plates moved on to the new vehicle but to no avail Mr [redacted] insisted he did not want new plates After exhausting all resources, we were forced to issue new plates The new plates came with South Carolina property taxes (normally the customer's responsibility) Mr [redacted] failed to pay the tax and delayed the plates After the payment of the tax was resolved, the state of South Carolina took a month to get a receipt of the money from the County Treasurer so the registration could be processed The South Carolina plates were in fact mailed to the address Mr [redacted] registered the car to on 9/28/ Mr [redacted] could have helped us expedite this process and chose not to We consider this matter complete
I am sorry [redacted] feels the way he does about his experience with us When we facilitate GM warranty work, they ultimately choose the price of the work that will be reimbursed Anthony's story is correct that the price changed but I feel it is important for him to know that it was changed by the manufacture due to the time it took for him to commit to their offer and not by us I also feel it is important that [redacted] knows that we ultimately paid the money difference and didn't make him pay that amount as good will towards [redacted] and his past business The fact that Anthony's seat belt doesn't work and the windshield is pitted has nothing to do with the repair we did to his rear quarter panel If we felt these items were damaged as a result of our repairs, we would gladly fix them but in the many years of doing rear quarter panels we have never pitted a windshield or broke a seat belt
Initial Business Response / [redacted] (1000, 6, 2015/09/04) */ Jeff Belzer prides itself on low prices and big inventories for great selection for our guests. [redacted] bought her 2011 Cruze 3 months after her first purchase. In both instances the price online reflected a discount for people trading in... vehicles and in both instances this is clearly spelled out on our website right below the vehicle description on every used car. This was explained to her, she signed 2 purchase orders before entering into the finance office and signed more docs with that price. There was never anything hidden from [redacted] . [redacted] paid nearly $1,600.00 below KBB for her vehicle and found the lowest mileage and lowest price per mileage Certified Cruze within 200 miles of her residence. We feel our fair and upfront pricing was executed and [redacted] got an outstanding deal. We see no reasonable reason to refund [redacted] money that is not owed to her. Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/09/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will never buy from Belzer ever again!! What a lousy way to treat a repeat customer. I'm still waiting for a call from my salesman or used car manager regarding my front license plate bracket that is cracked in 2 or 3 spots. Left 2 voice mail & neither one has called. Our next purchase within 6 months will be a truck. Not from Belzer!
In response to the complaint from *** ***, Jeff Belzers Dodge only recommends maintenance that is due or needed, the Durango was due for the service providedThe 50,mile service we performed was not forced on *** but recommended, *** signed the repair order authorizing the
serviceOne thing you have to take into consideration is living in a severe climate such as Minnesota with the temperature changes and the amount of miles put on each year*** has low miles for a 2002, by time alone he was well overdue to change fluids which was included on the 50,mile service performed on Feb 16th visitThe fuel service we performed has nothing to do with his hard start concerns, their are many things that could cause that issue*** did not notify anyone at Jeff Belzers about the starting issue, it's been well over a year since the serviceWe agreed to look at his vehicle for free and found nothing wrong with starting the vehicle nor any codes stored in the vehicle computerIt's hard to diagnose a problem if everything is operating as designed*** is well outside any warranty coverage on anything we have performed which carries a month warrantyWe were willing to diagnose the problem for free to help him out but we didn't find any issues
Initial Business Response /* (1000, 6, 2015/09/04) */
Once the cancellation was processed, a check was sent to KiaFor reasons unbeknownst to us, Kia returned the check back to usOn August 11th, a new check was issued and cashed by Kia on 8/21/I have copies of the checks upon
requestKia Motors Finance should be sending *** a check soon
Initial Consumer Rebuttal /* (2000, 8, 2015/09/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Check finally received today
Thank you
Mr*** vehicle is unfortunately well out of warranty, we would not mislead any customer purposely, if he feels he received wrong information from our call center we do apologizeWe do have to follow factory guidelines on warranty coverage and his bumper to bumper warranty
expired at 36,miles
I have reviewed all aspects of ***'s complaint and feel we can come to some resolution. As I was looking into this matter, it was brought to my attention that Mr*** has cancelled a check on an oil change that was performed on February 8th. Once this RO is settled up by *** and
the $payment is made good, I would be more than glad to sit down and work out a settlement that we can both feel good about. Please call me at ###-###-#### once this payment is made good and I will be glad to meet with you. Thank you,Nick ***
Mr*** bought a used Ram on 05/21/and requested that we transfer plates from his old vehicle. We obliged and transferred plates that belonged to a that he had already traded to another dealership. This prior vehicle was Lemon Lawed leaving the plates null and void. We
worked diligently with South Carolina to get the plates moved on to the new vehicle but to no avail. Mr*** insisted he did not want new plates. After exhausting all resources, we were forced to issue new plates. The new plates came with South Carolina property taxes (normally the customer's responsibility). Mr*** failed to pay the tax and delayed the plates. After the payment of the tax was resolved, the state of South Carolina took a month to get a receipt of the money from the County Treasurer so the registration could be processed. The South Carolina plates were in fact mailed to the address Mr*** registered the car to on 9/28/16. Mr*** could have helped us expedite this process and chose not to. We consider this matter complete
I am rejecting this response because: The company was presented a copy of the personal property tax receipt paid in the state of South CarolinaTim *** was provided this item in JuneUpon purchase of the vehicle a copy of the tag and the registration was provided as well as the information that the tag would expire June first if they did not transfer the tag prior to then the tag would expireI also followed up with Tim on this the following Wednesday after not hearing back from the licensing rep at the dealershipHe notified me they would be no sooner than three weeks that they would register the vehicleHe was advised again of the possible complications and cautioned to expedite the processFurther, Jim *** had spoken to me in the beginning of September notifying me that the new property taxes were paid on August 25th and the agency managing this had all the items necessary to complete the titling and plate issuanceHis comments were that the tags would be issued in the next couple of daysPer the registration received urgent overnight 10/5/16, the tags were registered on September 28th, another plus days after the taxes had been paidThis is also after having been served by a lawyer in the state of Minnesota with a demand letter to have the vehicle registered and plated within days (received by the dealership August 23rd) or buy the vehicle back pursuant to state laws. The dealership has obviously not complied with the provided directive, and as further evidence of the length of time it took them to comply, the tag that was rushed was sent to a hotel I had not resided in for more than three monthsThroughout the process I was continuously contacting the dealership trying to get a status update and simultaneously verifying comments expressed to me with the South Carolina DMVConsistently Jeff Belzers refused to ensure the process was completed and continually placed the blame at meMy phone records indicate over phone calls to the dealership for this issue with the last few not being returned.I have attached a copy of the draft that was sent to the dealership to show they were in fact notified and still continued to disregard the risk they placed me at both legally and financially by refusing to register my vehicle
I am rejecting this response because:
The information in their response is not accurateI purchased my vehicle in September of 2014, which was months ago, not I was told on numerous occasions that I would receive the remote for my carThe business is implying that I was never told that I would receive one and that I shouldn't have expected oneI was told on the day of purchase (9/6/2014) that the car came with a multi-functional remote and an additional keyThey tried to find it that day and were unable to locate itI was told by Kelly that she would "hand deliver" it to me the following Monday (9/8/2014)Monday came and went and still no remoteI was in contact with Kelly over the next several months regarding the remoteAfter a few months, she stopped responding to my emails or returning my calls. Also, this is not an isolated incidentMy stepson also purchased a vehicle from Belzers in and still has not received his remoteI have advised him to submit a complaint as well. I have since obtained a remote, which was paid for by Belzers, through the Toyota dealershipThe unfortunate part of the resolution was that the order was not initially communicated to Toyota as told to me, which required me to wait for hours at the Toyota dealership on a Saturday and return the following Monday to wait for an hour to obtain the remote
After reviewing the documents relating to *** ***'s purchase, I respectfully disagree that she is owed an additional $1,000. *** spent a great deal of time researching her purchase and put a lot of thought into making sure she got an incredible deal. *** began
her shopping with us back in April of 2016. After many months of consideration, *** inquired about a vehicle VIA the True Car buying process which we received on August 26th, 2016. After several more months of diligence on her part she was able to have a physical inspection of her trade in on September 24th. Andy (her sales consultant) thoroughly explained how the numbers are laid out in a very transparent way. After the trade evaluation, *** did not like the initial 12,trade difference. *** continued to negotiate for over an hour with our General Sales Manager over the "TRADE DIFFERENCE". This is by far the best way to negotiate a car deal with a trade so dealers cant move money around to trick you into buying, it fits our transparent way of doing business too! After this hour long stand off over "TRADE DIFFERENCE", our General Sales Manager decided to accept ***'s offer of 10,trade difference (based on the days in inventory). Whether it was more for the trade or less of a sales price, the issue is the multiple forms with ***'s signature agreeing to the correct "TRADE DIFFERENCE". From that *** had a GM card and ended up signing out with only a 6,difference....a great deal. The sales person, our General Sales Manager, and other members of our staff have been in contact with *** explaining the unrealistic negotiation "tactic" of negotiating a tremendous trade difference and then asking for an additional 1,dollars after the fact. If that was the case, wouldn't *** have tried to hold out for a 9,trade difference (which we would not have done or agreed to)? Any trade difference negotiated is always going to include all rebates, incentives, and discounts available to our clients and *** is a smart negotiator that took advantage of every dollar available to her. I am assuming that this was by far the best trade difference *** had found or such an informed and intelligent shopper such as *** would have never driven over hours from her home to purchase from us if it weren't an outstanding deal--and it was! Respectfully, Nick ***General ManagerJeff Belzers
We left *** *** a message on his voice mail, we have not heard back from him, we will try to contact him again to resolve this issueNick ***
Response received via mail to Revdex.com -- scan attached; text of letter reads as follows: "This is a written response to a complaint *** *** submitted in regards to her purchase of a Toyota Corolla over months ago from our dealershipWe take every precaution to keep verbal promises
from going un-noticed by having the customer sign a 'we-owe' form in every dealAlthough there was no promise to provide an additional key, we have tried to reach Mrs *** multiple times by phone to work out an amicable agreementCan *** please reach out to Kelly *** to get this resolved? Kelly ***'s contact information is listed below. Kelly ***k***@jeffbelzer.com###-###-#### Thank You,Nick ***General Manager"
I am disappointed to hear about the ***'s misunderstanding in regards to the math of their particular deal. The complaint states that they had "heard issues about this business" in regards to the numbers they agreed to purchase the vehicle at. This is not a common complaint and we
actually take many steps to ensure our clients fully understand all of the numbers PRIOR to them entering into the finalization of the contract with the official Finance Manager. Jim *** was the finance manager in regards to the ***'s purchase and he is a year veteran that takes great pride in his disclosure for all his clients. Our process ensures a minimum of signatures stating the trade amount and agreed upon trade difference (in this case the agreed difference was 24,and signed twice as such before entering into Jim's office).In the actual finance office, an official buyers order is signed, a menu with products offered with the agreed upon previously stated numbers clearly printed at the top, and an accept or decline form--again with the agreed upon numbers printed.I have disclosed all signed documents with all documents showing a trade difference of $24,plus tax, title, fees, and the ***'s payoff at that time. I did notice the payoff of $19,was paid off by Jeff Belzer's. Could it be possible that over time the ***'s payoff number was mixed up with the allowance number in their thought process?Again, we want all of our clients to feel good about their purchases and I hope the documentation provided shows how we go out of our way to avoid any confusion. The agreed upon trade difference of $24,was in fact a GREAT deal for the ***'s. Respectfully, Nick ***
I am rejecting this response because:
I did receive a voicemail and responded backAfter responding they sent the part, I replaced the part, the problem was not resolvedI called and left a message and now they have not responded