Initial Business Response /* (1000, 9, 2015/06/15) */
*** bought a Tahoe with over 170,miles on itIt was disclosed to her per state buyers guide documentationThe failure of her vehicle was a concealed component unable to be detected during inspection
Because of the timing and nature of this malfunction, we gave her a good-will offer of towing the vehicle to Belzers and splitting the cost of the repairTo date, I was unaware of any complaints, customer paid their portion, and thought this matter was closedThank you, Nick ***--GM
Initial Consumer Rebuttal /* (3000, 11, 2015/06/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I bought the truck and didnt have it for hours me and my daughter almost lost are life they never told me they would towed it they said for me to get it in there and I had to pay for repairs then they told me after them havin my truck for a week it would me it will be an something dollars because they broke the screws putta of my cadliac converta and they had to replace all for im not accepting there respond I feel it was un fair that I had to give them my last for something they didnt make sure they said they did a expectation but when we asked if they expect the brakes he told us he didnt kno so no im not happy or sadified with there respont it not closed or settled Thanks ***
*** will being bringing his vehicle to a repair shop in Mankato in the next couple of days to have looked at and possibly repaired, he will contact me with the amount of the repair and we should able to resolve
My records indicate a Volvo was purchased in April of with 153,miles. If this information is true and there is a check engine light on the vehicle, I would also recommend getting it to a Volvo trained shop to diagnose the issue. If there is more information that would be
helpful, please contact me directly. Nick ***General ManagerJeff Belzers***@jeffbelzer.com
Initial Business Response /* (1000, 5, 2015/09/16) */
Jeff Belzers has settled this complaint with the ***'s prior to receiving this complaintThe ***'s should be happyIf this is not the case, please let me know
Initial Consumer Rebuttal /* (2000, 7, 2015/09/16) */
(The consumer
indicated he/she ACCEPTED the response from the business.)
We finally received a phone call from the company and they apologized for their error and the length of time that it took to be resolvedWe were compensated with a cash gift, and we are happy with the end result
I am sorry *** feels the way he does about his experience with us. When we facilitate GM warranty work, they ultimately choose the price of the work that will be reimbursed. Anthony's story is correct that the price changed but I feel it is important for him to know that it was
changed by the manufacture due to the time it took for him to commit to their offer and not by us. I also feel it is important that *** knows that we ultimately paid the money difference and didn't make him pay that amount as good will towards *** and his past business. The fact that Anthony's seat belt doesn't work and the windshield is pitted has nothing to do with the repair we did to his rear quarter panel. If we felt these items were damaged as a result of our repairs, we would gladly fix them but in the many years of doing rear quarter panels we have never pitted a windshield or broke a seat belt
Initial Business Response /* (1000, 5, 2015/07/15) */
We proudly display FREE car fax reports on all our used vehicles on our web site including the one *** boughtThe vehicle *** bought showed a "theft recovery" which can be very minimal in nature and had a clean titleThe delay in
resolution was a delay from the Ford dealers inspection back to us to find out the extent of their findings*** already negotiated a settlement of which I have email confirmation of from my General Sales Manager stating he was fine with the return of the vehicle refunded and reimbursements of which we have already mailed outConsidering Jeff Belzers has already lived up to the email agreement *** agreed to, we feel this matter is resolved and settled with no further action needed
Initial Consumer Rebuttal /* (3000, 7, 2015/07/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm not sure what the definition of a clean title is, but I was told by the dealership when they finally admitted 100% fault, that the truck had odometer reading issues with itIn my mind that is not clean, and it's not something a person would know by viewing a proudly displayed CarFax report on a websiteAlso, having a free CarFax available online shouldn't allow a dealership to withhold information about the vehicle and to sell it as something that it is not
Saying the email was an agreement is a stretchIt wasn't an agreement; it was the only offer I was given; and this was after many days of wearing me down with the amount of effort I had to put in just to get back what I didMaybe that is part of Jeff Belzer's money making tactics - to do anything necessary just to make a few bucksThe only agreement that was acceptable to me was to have all of my out-of-pocket expenses reimbursedThat was expressed the day I brought the truck back, and that never changedAfter many days of being a consumer that was potentially out a lot of money, I would have taken any amount of money offered at the time in order to reduce my risk of loss, but that doesn't mean I was agreeing to that being the final resolutionI don't understand why any business that admitted 100% fault would offer anything less than giving all of the customer's money backI was told their mistake and that it was a learning experience for them, I shouldn't have to pay for their learning experienceI would think learning to inspect the vehicles that a dealership is selling so that they know exactly what they are selling would be one of the first lessons of being a dealershipHow many years have they not known exactly what they are selling to customers, yet they pound into your head that the vehicle has gone through their multi-point inspection? Before talking about an agreement, don't lose sight of the fact that we are in this situation because of an initial bogus agreement by Jeff Belzer's to begin with
Blaming the Ford dealership for the delay in resolution is a complete lie, which doesn't surprise meI returned the truck to the dealership on Thursday, May 21stFive days later, May 26th I contacted Jeff Belzer's because I hadn't heard anything yetI was told they were "still looking at the truck" (meaning Jeff Belzer's, not the Ford dealership)On Wednesday, May 27th I received a call from Josh saying he had everything in front of him and that he was starting to work on itOn Thursday, May 28th at 6:pm I called Josh again because I had heard no additional informationJosh told me that the truck was at Apple Ford and that they were looking at it but hadn't gotten back with any information yetAt this point I told him that I would give him until Monday to come up with a solutionOn Saturday morning at 11:am I decided to call Apple Ford myself to get information on the progress on the truckThey told me that they were just getting started on it because they just received the truck that morningBy Monday, June 1st Jeff Belzer's agreed to reimburse me for most of my out-of-pocket expenses because they finally realized that there were multiple issues with the truckThis does not put the majority of that time at the Ford dealership doing their inspection
I am rejecting this response because:
The vehicle purchased was a Volvo that oddly enough the service department does not have a record of eitherSince filing this, an appointment has been made with the approval of the used car mgr, BarryI will update this correspondence after the appt that was not available for days. I can be reached at *** *** *** or see your salesperson StacyHe may recall the transactionThank you for your reply
I am rejecting this response because:
they had told us a number 0f $19,for our vehicle for a trade in for the new vehicle at know time was a different figure brought up and then when we signed the papers the gentlemen that was handling the paper work never went through it individually saying what everything was , and maybe a error on our part not to check everything cause they were pushing us to get done cause we had been there a long time and we signed but the amount for our Kia Sorento was only $17,that they were giving us and never ever said that there was a different in what they said they would give us for trade this is where we are having the problem Guess you can not trust anyone with figures anymore but still we would like to have been told the trade in was different and never once was it brought up to us we would have never purchased it cause the first offer was $20, or 19, and we said no less than 19,this is where older people really have to watch what is going on
Received call from Ms ***, indicating that she has reached an agreement with Jeff Belzer's -- says dealer has agreed to issue her a check to cover her time /
expenses.Revdex.com advised that we will close complaint as having been 'Resolved,' pending Ms ***'s receipt of that check.(If customer does not receive check within timeframe indicated by business, she may contact Revdex.com to have case re-opened for follow-up.)
Initial Business Response /* (1000, 6, 2015/09/04) */
Jeff Belzer prides itself on low prices and big inventories for great selection for our guests*** bought her Cruze months after her first purchaseIn both instances the price online reflected a discount for people trading in
vehicles and in both instances this is clearly spelled out on our website right below the vehicle description on every used carThis was explained to her, she signed purchase orders before entering into the finance office and signed more docs with that priceThere was never anything hidden from *** paid nearly $1,below KBB for her vehicle and found the lowest mileage and lowest price per mileage Certified Cruze within miles of her residenceWe feel our fair and upfront pricing was executed and *** got an outstanding dealWe see no reasonable reason to refund *** money that is not owed to her
Initial Consumer Rebuttal /* (3000, 8, 2015/09/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will never buy from Belzer ever again!! What a lousy way to treat a repeat customerI'm still waiting for a call from my salesman or used car manager regarding my front license plate bracket that is cracked in or spotsLeft voice mail & neither one has calledOur next purchase within months will be a truckNot from Belzer!
I am rejecting this response because:
Why was I told they would replace the buckle and take responsibility until Colby realized a week later that the price was to high and then offered us a $oil changeIf you now say that you didn't damage the buckle why did you offer the oil change? How can you be sure you didn't damage the buckle when the rest of the car was filthy and I needed to come back to get it put on its track from when you took the rear seat out. Regarding us 'taking to long', we were in communication with GM and were never told by you we had to decide in a certain time framePlease tell me how Colby had our original mileage if he 'closed' the file?In your response you didn't even address the fact that my car needed to be 'detailed' twice and my car was blowing the white powder from the ventsI put another hours of cleaning after the so called 'detailing' it recievedIs this an acceptable way you return a vehicle?
Initial Business Response /* (1000, 9, 2015/06/15) */
*** bought a Tahoe with over 170,miles on itIt was disclosed to her per state buyers guide documentationThe failure of her vehicle was a concealed component unable to be detected during inspection
Because of the timing and nature of this malfunction, we gave her a good-will offer of towing the vehicle to Belzers and splitting the cost of the repairTo date, I was unaware of any complaints, customer paid their portion, and thought this matter was closedThank you, Nick ***--GM
Initial Consumer Rebuttal /* (3000, 11, 2015/06/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I bought the truck and didnt have it for hours me and my daughter almost lost are life they never told me they would towed it they said for me to get it in there and I had to pay for repairs then they told me after them havin my truck for a week it would me it will be an something dollars because they broke the screws putta of my cadliac converta and they had to replace all for im not accepting there respond I feel it was un fair that I had to give them my last for something they didnt make sure they said they did a expectation but when we asked if they expect the brakes he told us he didnt kno so no im not happy or sadified with there respont it not closed or settled Thanks ***
*** will being bringing his vehicle to a repair shop in Mankato in the next couple of days to have looked at and possibly repaired, he will contact me with the amount of the repair and we should able to resolve
My records indicate a Volvo was purchased in April of with 153,miles. If this information is true and there is a check engine light on the vehicle, I would also recommend getting it to a Volvo trained shop to diagnose the issue. If there is more information that would be
helpful, please contact me directly. Nick ***General ManagerJeff Belzers***@jeffbelzer.com
Initial Business Response /* (1000, 5, 2015/09/16) */
Jeff Belzers has settled this complaint with the ***'s prior to receiving this complaintThe ***'s should be happyIf this is not the case, please let me know
Initial Consumer Rebuttal /* (2000, 7, 2015/09/16) */
(The consumer
indicated he/she ACCEPTED the response from the business.)
We finally received a phone call from the company and they apologized for their error and the length of time that it took to be resolvedWe were compensated with a cash gift, and we are happy with the end result
I am sorry *** feels the way he does about his experience with us. When we facilitate GM warranty work, they ultimately choose the price of the work that will be reimbursed. Anthony's story is correct that the price changed but I feel it is important for him to know that it was
changed by the manufacture due to the time it took for him to commit to their offer and not by us. I also feel it is important that *** knows that we ultimately paid the money difference and didn't make him pay that amount as good will towards *** and his past business. The fact that Anthony's seat belt doesn't work and the windshield is pitted has nothing to do with the repair we did to his rear quarter panel. If we felt these items were damaged as a result of our repairs, we would gladly fix them but in the many years of doing rear quarter panels we have never pitted a windshield or broke a seat belt
I am rejecting this response because:
The entire complaint was not addressedI responded to their EMail accordingly
Initial Business Response /* (1000, 5, 2015/07/15) */
We proudly display FREE car fax reports on all our used vehicles on our web site including the one *** boughtThe vehicle *** bought showed a "theft recovery" which can be very minimal in nature and had a clean titleThe delay in
resolution was a delay from the Ford dealers inspection back to us to find out the extent of their findings*** already negotiated a settlement of which I have email confirmation of from my General Sales Manager stating he was fine with the return of the vehicle refunded and reimbursements of which we have already mailed outConsidering Jeff Belzers has already lived up to the email agreement *** agreed to, we feel this matter is resolved and settled with no further action needed
Initial Consumer Rebuttal /* (3000, 7, 2015/07/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm not sure what the definition of a clean title is, but I was told by the dealership when they finally admitted 100% fault, that the truck had odometer reading issues with itIn my mind that is not clean, and it's not something a person would know by viewing a proudly displayed CarFax report on a websiteAlso, having a free CarFax available online shouldn't allow a dealership to withhold information about the vehicle and to sell it as something that it is not
Saying the email was an agreement is a stretchIt wasn't an agreement; it was the only offer I was given; and this was after many days of wearing me down with the amount of effort I had to put in just to get back what I didMaybe that is part of Jeff Belzer's money making tactics - to do anything necessary just to make a few bucksThe only agreement that was acceptable to me was to have all of my out-of-pocket expenses reimbursedThat was expressed the day I brought the truck back, and that never changedAfter many days of being a consumer that was potentially out a lot of money, I would have taken any amount of money offered at the time in order to reduce my risk of loss, but that doesn't mean I was agreeing to that being the final resolutionI don't understand why any business that admitted 100% fault would offer anything less than giving all of the customer's money backI was told their mistake and that it was a learning experience for them, I shouldn't have to pay for their learning experienceI would think learning to inspect the vehicles that a dealership is selling so that they know exactly what they are selling would be one of the first lessons of being a dealershipHow many years have they not known exactly what they are selling to customers, yet they pound into your head that the vehicle has gone through their multi-point inspection? Before talking about an agreement, don't lose sight of the fact that we are in this situation because of an initial bogus agreement by Jeff Belzer's to begin with
Blaming the Ford dealership for the delay in resolution is a complete lie, which doesn't surprise meI returned the truck to the dealership on Thursday, May 21stFive days later, May 26th I contacted Jeff Belzer's because I hadn't heard anything yetI was told they were "still looking at the truck" (meaning Jeff Belzer's, not the Ford dealership)On Wednesday, May 27th I received a call from Josh saying he had everything in front of him and that he was starting to work on itOn Thursday, May 28th at 6:pm I called Josh again because I had heard no additional informationJosh told me that the truck was at Apple Ford and that they were looking at it but hadn't gotten back with any information yetAt this point I told him that I would give him until Monday to come up with a solutionOn Saturday morning at 11:am I decided to call Apple Ford myself to get information on the progress on the truckThey told me that they were just getting started on it because they just received the truck that morningBy Monday, June 1st Jeff Belzer's agreed to reimburse me for most of my out-of-pocket expenses because they finally realized that there were multiple issues with the truckThis does not put the majority of that time at the Ford dealership doing their inspection
I am rejecting this response because:
The vehicle purchased was a Volvo that oddly enough the service department does not have a record of eitherSince filing this, an appointment has been made with the approval of the used car mgr, BarryI will update this correspondence after the appt that was not available for days. I can be reached at *** *** *** or see your salesperson StacyHe may recall the transactionThank you for your reply
We have reached out to *** and have come to a resolution. We consider this matter closed to her satisfaction. Nick ***
I am rejecting this response because:
they had told us a number 0f $19,for our vehicle for a trade in for the new vehicle at know time was a different figure brought up and then when we signed the papers the gentlemen that was handling the paper work never went through it individually saying what everything was , and maybe a error on our part not to check everything cause they were pushing us to get done cause we had been there a long time and we signed but the amount for our Kia Sorento was only $17,that they were giving us and never ever said that there was a different in what they said they would give us for trade this is where we are having the problem Guess you can not trust anyone with figures anymore but still we would like to have been told the trade in was different and never once was it brought up to us we would have never purchased it cause the first offer was $20, or 19, and we said no less than 19,this is where older people really have to watch what is going on
Received call from Ms ***, indicating that she has reached an agreement with Jeff Belzer's -- says dealer has agreed to issue her a check to cover her time /
expenses.Revdex.com advised that we will close complaint as having been 'Resolved,' pending Ms ***'s receipt of that check.(If customer does not receive check within timeframe indicated by business, she may contact Revdex.com to have case re-opened for follow-up.)
Initial Business Response /* (1000, 6, 2015/09/04) */
Jeff Belzer prides itself on low prices and big inventories for great selection for our guests*** bought her Cruze months after her first purchaseIn both instances the price online reflected a discount for people trading in
vehicles and in both instances this is clearly spelled out on our website right below the vehicle description on every used carThis was explained to her, she signed purchase orders before entering into the finance office and signed more docs with that priceThere was never anything hidden from *** paid nearly $1,below KBB for her vehicle and found the lowest mileage and lowest price per mileage Certified Cruze within miles of her residenceWe feel our fair and upfront pricing was executed and *** got an outstanding dealWe see no reasonable reason to refund *** money that is not owed to her
Initial Consumer Rebuttal /* (3000, 8, 2015/09/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will never buy from Belzer ever again!! What a lousy way to treat a repeat customerI'm still waiting for a call from my salesman or used car manager regarding my front license plate bracket that is cracked in or spotsLeft voice mail & neither one has calledOur next purchase within months will be a truckNot from Belzer!
I am rejecting this response because:
Why was I told they would replace the buckle and take responsibility until Colby realized a week later that the price was to high and then offered us a $oil changeIf you now say that you didn't damage the buckle why did you offer the oil change? How can you be sure you didn't damage the buckle when the rest of the car was filthy and I needed to come back to get it put on its track from when you took the rear seat out. Regarding us 'taking to long', we were in communication with GM and were never told by you we had to decide in a certain time framePlease tell me how Colby had our original mileage if he 'closed' the file?In your response you didn't even address the fact that my car needed to be 'detailed' twice and my car was blowing the white powder from the ventsI put another hours of cleaning after the so called 'detailing' it recievedIs this an acceptable way you return a vehicle?