Jeff Menke Construction

Oevering Homes is doing everything that we can to resolve their warranty issues The warranty for the windows is held by Alside window company, and we have tried multiple times to have a service rep come out to investigate and warrant the windows It appears to Oevering Homes that the windows are functioning as they were designed, but we need their window rep that is holding the warranty on their windows to come out to resolve this We are trying to assist the homeowner in with this process Typically it is the homeowners responsibility to work directly with their window manufacturer We are working with them to help them facilitate this process We believe that we are doing everything that we can on our end to resolve all outstanding warranty issues that are legitimate

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] The door was installed upside downThe rep [redacted] from and M&I windows pointed it outand yes it is upside down With it upside down[redacted] showed me how to pull the track down and reverse it or else the screen will not workI started pulling the tract down to show the carpenter and they continued doing itOevering is nothing but a pack of liarsThe floor squeaks have returnedThey said in the beginning they screw and glue the floors They don't They glue and nail themThe new neighbors down the road are having trouble with oevering alsoI got all the emails to prove itthey tried getting more money out of us saying erosion, overage on graveloverage on permitsBelieve me they are not a good contractor to do business withThe door was installed upside down and that is why the tract has to be moved to the bottom also in order for the screen to workAnd our floor issue is still not resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I am writing in regards to complaint # [redacted] Our computer has been in the shop and have just gotten it backThat last email regarding this complaintThe day after I got the complaint in late augustI talked to the contractor about oevering homesAnd he said that was a big lie what oevering homes said about meThat he would (contractor) would not return to our homethe contractor told oevering homes I was not happy with themBut as far as me the contractor goesI have no problem with you [redacted] and I would return to your home any timeAnd we had a good discussionIt just goes to show you that Revdex.com gives oevering homes such a great rating and they are nothing but a pack of liars and Revdex.com has not helped us get anything doneWe have a brand new home with squeaky floors by a terrible contractor and our neighbors have written to Revdex.com about them alsoOevering homes And they have not honored there warranty Regards, [redacted] ***

Oevering Homes has extremely high standards We are continually seeking ways to improve our company so that our buyers can experience a very enjoyable build process combined with the construction of a beautiful high quality home We focus on providing a very high quality product at the best possible cost This homeowner has received a very high quality product that we are proud to stand behind There is a significant disagreement with this buyer in regards to the perspective of this situation This buyers reality and perspective of the situations is completely different than the reality that our contractors have faced It is very clear that this homeowner's expectations were not met We apologize for not begin able to meet this homeowners expectations However, when negotiating home sales, pricing, and product, realistic expectations need to be maintained We stand behind the product and service that we have provided We will take this homeowners perspective and as always strive to provide the most enjoyable build experience possible for our future buyers In reality there are going to be some buyers that we as a builder are never going to be able to satisfy We will do everything that we possibly can to prevent this from taking place And even in this instance, we did provide this buyer with much more than what was included in their purchase price in an attempt to meet their desired outcome In the last sentence of the previous response of the buyer they stated that "By filing this complaint, we hope that it will help prevent other home buyers from having to endure these stressful issues with this builder." This shows us that the intent in their complaint is not to bring resolution to an issue, but more in a vindictive purpose to directly try to negatively impact our success as a company We will let our record stand for itself and our positive homeowner feedback and testimonials stand to attest our professionalism, passion and desire to exceed homeowner expectations, and our willingness to do all that we possibly can to provide the most enjoyable build experience for our clients while providing a high quality home at an amazingly low cost

Oevering Homes wants to thank these homeowners for following though with making sure that their warranty work is completed We do apologize for the length of time in which the homeowner has had to wait to get these issues resolved We commit to completing each of these three areas of concern within the next days or sooner We are currently still waiting for the completion of your cabinet We will move forward to get your cabinet from our cabinet supplier as soon as possible If they are not able to get us a cabinet within a reasonable time frame we will seek another custom cabinet make to rebuild your cabinet In addition, we will have our plumber reinstall all fixtures, install everything as it was, and have our drywall and painting contractor come in and complete any needed work In regards to the crack in the drywall, we will send another one of our painting contractors out to complete the work for you Instead of painting your door, we are proposing that we wrap your brick mold in metal trim to match your fascia and trim This solution will be maintenance free option Please let us know if this is an acceptable option In addition, we will have the same painter that will be completing the other work on the house also paint your door You will need to let us know what door color you will want your front door painted.Thank you,Oevering Homes, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer reviewed appear below.We have been in contact with several people at Oevering Homes and they've all told us that "a new door has been ordered"We tried resolving this on our own for a year and a half without success I've taken several vacation days from work to have people come out for warranty work, as they would not accommodate our work schedules (coming at 5PM)Due to their history of not following through with us, I will not accept their response until the proper door is installed and the work is complete I'm highly disappointed with them - especially since we are returning customers Regards, [redacted] ***

On Mon, Feb 22, at 7:AM, Christina *** wrote:I am writing this morning to address my complaint that I filed with the Revdex.com on 1/13/against Oevering Homes, LLC. The business has not responded to my response from 2/11/16. Payment for the water system bill was finally received last Monday (2/15/16) afternoon. My initial complaint is considered resolved. I have not heard from Oevering Homes, and I don't anticipate them trying to get in touch with me. I am satisfied that the two bills have been paid, which is what my initial complaint was regarding. I am not satisfied with all the negative things they said/implied about me in their responses, but that is not the focus of my complaint. If you can close out this complaint (ID ***), I would appreciate it. There is nothing further I need from Oevering Homes at the present time. Thank you.Christina ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
We have been in contact with the business Our warranty work is still incomplete Our floors have been serviced but still has an issue we requested them to return and fix Our window issues are still unresolved
Regards,
*** & *** ***

Oevering Homes has been out to this customers home on several occasions to try to identify where the floor squeaks are coming from and then has fixed numerous squeaks that they have identified as unacceptable On our last visit the homeowner was very verbally abusive to our contractor that was on site, and the contractor has refused to go back to the site to complete any more work, after several trips of fixing squeaks In response to the comment of screwing down floors: In the construction industry Flooring is not screwed, it is glued and nailed per code This process was completed on the home, and additional glue and screws have been installed through the bottom of the trusses to eliminate floor squeaks Oevering Homes is currently waiting on a new screen door track to come in from the door vendor which has been ordered Once this Screen Door Track arrives, Oevering Homes will contact the homeowner and will send out a different Oevering Warranty representative out to the house with a field superintendent to evaluate and correct any squeaks that may still be present, and then install the screen door track for the homeowner Regarding the Crack, Oevering Homes only addresses drywall cracks and nail pops one time within the warranty period If the homeowner would like Oevering Homes to come out to the house to repair the crack now, this can certainly be arranged The Homeowner can always contact the Field Superintendent to check up on the status Thank you

In response the complaint regarding the Contract Disputes: Oevering Homes, LLC has gone above and beyond industry expectations and industry standards for the homeowners at this residence.  Each of our employees and contractors that have completed work for this homeowner have exceeded...

expectations, and we fully support and are proud of the conduct of each of our employees and contractors.  We stand behind and support our contractors, employees, and sales representatives that have worked hard to fulfill the expectations of this homeowner.  In addition our employees and contractors have been forced to endure inhumane treatment form this homeowner.  Oevering employees and contractors have been consistently screamed at, cursed at, threatened, and treated in a completely unprofessional and in an inhumane manner by this homeowner.  Even under these circumstances our employees and contractors have persevered and provided excellent workmanship and conduct in the face of persecution by this homeowner.  This homeowner has consistently harassed our employees and representatives even to the degree of numerous phone calls at all hours of the evening with no respect to their personal time and lives with their families.  Oevering Homes, LLC will no longer communicate with the homeowner under these conditions.  We cannot rightfully tolerate this kind of behavior to our employees and contractors.  In addition, we will not subject our employees or contractors to this kind of work environment.    We will address each of the items in the complaint as follows: In regards to Oevering Homes Agent making a negative comment regarding the homeowner behavior: Our agent was engaged within a professional and confidential conversation with the buyer’s agent in regards to the homeowner’s behavior towards and treatment of Oevering Homes’ employees and contractors.  His purpose in communication was to inform the buyer’s agent of the homeowner’s behavior as well as encourage the buyer’s agent to persuade the buyers to change how they were treating Oevering Homes employees and contractors.  Our Sales agent’s communication was accurate and respectful in light of the situation, and we stand behind their professional communication in regards to this delicate situation. In regards to unpaid contracts:  Oevering Homes carries 60 day terms with all of our contractors.  The buyers closed on this house on December 11, 2015.  Regarding the Reverse Osmosis and Nitrate Removal system:  On December 11th a reverse osmosis water filtration was installed at one location in the kitchen.  This system was not satisfactory for the homeowners so it was agreed that Oevering Homes, LLC would install a whole house Nitrate Removal system.  These systems are not kept in stock by our water treatment provider, so the system was not installed until it came in which was within two weeks of closing.  At this time a new bill was issued.  If the bill was sent to the homeowner instead of Oevering Homes, this was done so improperly.  Oevering Homes is well within the terms that we carry with our contractors.  This bill will be paid within the terms.  In regards to the vendor having the homeowners contact information, this was so they could contact the homeowner for the installation of the product.  In addition they will need to contact the homeowners to facilitate the replacement of the specialized nitrate removal system filters when needed so that the system is maintained and does not fail.    Regarding the Radon Mitigation System: It was agreed upon that the seller would install a passive Radon Mitigation System.  Oevering Home’s had their plumbing contractor submit a bid for $900.00.  The buyers wanted to use their own contractor to install an active Radon Mitigation System.  It was agreed that the Oevering Homes would pay $900.00 towards their active system installation.  This explains why the homeowners may have received an invoice for this system.  It is the buyer’s responsibility to pay their portion of the installation, not Oevering Homes.  Oevering Homes did receive an invoice on the date of November 13, 2015 for their portion of the system.  A check was written and sent to the Radon Mitigation System Installer on January 13th.      Regarding the time frame and status of work to be completed: Oevering Homes completely understands the expectations of purchasing a new home.  This home was a model home, and there was a list of items that the homeowner requested to be completed.  Oevering Homes did work to complete this list prior to closing.  However, at the walk through on the day of closing the homeowners added several items to the list.  At this point in time a new list was developed and it was agreed upon that the items on the list would be completed within a seven day period.  Oevering Homes did work extremely hard to complete this list within the allocated time period.  However, while contractors were scheduled to complete work within the allocated time period, the homeowner would not let the contractors into the home to complete the work.  This made it impossible to meet this seven day timeline.  Oevering Homes was as accommodating as possible, and all the items on the list were completed within 12 days instead of 7 because we did not have access to the home.  Regarding the function of the Garage service door, three separate Oevering Homes employees did evaluate this door and concluded that the door is functioning properly.  There is a tight seal on the door, so it is imperative that the homeowners shut this door tightly.  The tight seal is necessary on all exterior doors to prevent air infiltration.  If the doors did not have a tight seal, air would penetrate though the weak seal, and cause greater issues.  We will not replace this door as it is functioning how it was designed.  In conclusion, Oevering Homes apologizes for not having this final list completed prior to closing.  In addition we apologize that we fell short of this homeowners expectations.  Oevering Homes is dedicated and committed to providing high quality homes, and doing it through an enjoyable process.  Both of the bills have been paid, and if the homeowner desires proof of payment, they are welcome to contact the vendors for confirmation of payment.  If the payments have not been received as of this point in time on January 14, 2016, then we ask them to be patient, and to maybe try in a couple days to allow time for the mail to arrive.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer reviewed appear below.We have been in contact with several people at Oevering Homes and they've all told us that "a new door has been ordered". We tried resolving this on our own for a year and a half without success . I've taken several vacation days from work to have people come out for warranty work, as they would not accommodate our work schedules (coming at 5PM). Due to their history of not following through with us, I will not accept their response until the proper door is installed and the work is complete . I'm highly disappointed with them - especially since we are returning customers. 
Regards,
[redacted]

Oevering Homes Sincerely apologizes for any frustration that this homeowner may have experienced.  We have made contact with this homeowner, and a new door has been ordered.  As soon as this new door comes in, we will schedule a time to come out to the home and install the door.  We...

would like to instruct these homeowners that if they do not get a response from Oevering associates at anytime, to please contact the office and speak with the general manager directly.  We do have a warranty supervisor that is dedicated to completing warranty work and we are committed to providing high quality warranty craftsmanship and service.  Thank you.

Oevering Homes is doing everything that we can to resolve their warranty issues.  The warranty for the windows is held by Alside window company, and we have tried multiple times to have a service rep come out to investigate and warrant the windows.  It appears to Oevering Homes that the windows are functioning as they were designed, but we need their window rep that is holding the warranty on their windows to come out to resolve this.  We are trying to assist the homeowner in with this process.  Typically it is the homeowners responsibility to work directly with their window manufacturer.  We are working with them to help them facilitate this process.  We believe that we are doing everything that we can on our end to resolve all outstanding warranty issues that are legitimate.

We have investigated the complaint above.  The Patio Door was not installed upside down.  The homeowner tried to install the screen door and while doing so damaged the track.  It is the homeowners responsibility to install screens and screen doors.  We did send our carpenter out...

to the site to fix this for the homeowner.  The Screen Door is installed, but opens rough because of this kink in the track.  We have ordered another track and we are going to try to install a new track so that the screen door opens smoothly.  In addition, our carpenter has been onsite to resolve any squeaks that may still be present.  Our carpenter has informed us that there is still one squeak that he needs an angle drill for.  We are giving him access to an angle drill, and he is going to set up another appointment to fix this squeak.  We have investigated the window issue already, and the window manufacturer has also sent their rep out to investigate.  The resolution on the windows are that the windows are functioning as they were designed.  We installed the windows that the homeowners signed off on and agreed to have installed.  They are a vinyl window, and they are functioning as they were designed, so no further action will be taken regarding the windows.  In addition, Oevering Homes has not lied or been deceptive throughout this entire process.  We have struggled to get our carpenter in touch with the homeowner, and we have made that contact at this point in time.

We understand that this homeowner is frustrated and we certainly apologize for the delay and their frustration.  We have a warranty supervisor that is dedicated to following this through to completion for this homeowner.  A door was ordered and there was an issue with the replacement door during the installation process.  We will continue to work with this homeowner until this door is replaced.  We assure them that we have ordered a door, and we will be setting up a time to to install as soon as the door arrives.  We also would like to stress that if the homeowner has any concerns or questions to contact the office directly and speak with our warranty supervisor or general manager.  We assure them that Oevering Homes will follow through and provide them with their new door.  Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] The door was installed upside down. The rep [redacted] from and M&I windows pointed it out. and yes it is upside down.  With it upside down.[redacted] showed me how to pull the track down and reverse it or else the screen will not work. I started pulling the tract down to show the carpenter and they continued doing it. Oevering is nothing but a pack of liars. The floor squeaks have returned. They said in the beginning they screw and glue the floors . They don't . They glue and nail them. The new neighbors down the road are having trouble with oevering also. I got all the emails to prove it. they tried getting more money out of us saying erosion, overage on gravel. overage on permits. Believe me they are not a good contractor to do business with. The door was installed upside down and that is why the tract has to be moved to the bottom also in order for the screen to work. And our floor issue is still not resolved.
Regards,
[redacted]

Oevering Homes wants to thank these homeowners for following though with making sure that their warranty work is completed.  We do apologize for the length of time in which the homeowner has had to wait to get these issues resolved.  We commit to completing each of these three areas of...

concern within the next 60 days or sooner.  1.  We are currently still waiting for the completion of your cabinet.  We will move forward to get your cabinet from our cabinet supplier as soon as possible.  If they are not able to get us a cabinet within a reasonable time frame we will seek another custom cabinet make to rebuild your cabinet.  In addition, we will have our plumber reinstall all fixtures, install everything as it was, and have our drywall and painting contractor come in and complete any needed work.2.  In regards to the crack in the drywall, we will send another one of our painting contractors out to complete the work for you.3.  Instead of painting your door, we are proposing that we wrap your brick mold in metal trim to match your fascia and trim.  This solution will be maintenance free option.  Please let us know if this is an acceptable option.  In addition, we will have the same painter that will be completing the other work on the house also paint your door.  You will need to let us know what door color you will want your front door painted.Thank you,Oevering Homes, LLC

We have been given the run around on our warranty issues for our home.  We provided the issues that have not been completed to the General Manager who indicated that a new warranty representative would start working with us.  We have not been contacted by this representative and have left message to the General Manager to contact us.  This is the third warranty representative that has been assigned to us, each time a new representative is assigned to us we have not been notified of our progress, we continue to start the process again.  We want our remaining warranty issues resolved and fixed correctly.  The fact that we had once cancelled an appointment because of hospitalization was not an issue.  We have had several appointments made that were no shows and we were not contact why they did not show up.We need better cus[redacted]er service for these issues remaining, if we knew these issues would not be resolved through our warranty process, we would not have closed on the sale of our home.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am writing in regards to complaint # [redacted]. Our computer has been in the shop and have just gotten it back. That last email regarding this complaint. The day after I got the complaint in late august. I talked to the contractor about oevering homes. And he said that was a big lie what oevering homes said about me. That he would (contractor) would not return to our home. the contractor told oevering homes I was not happy with them. But as far as me the contractor goes. I have no problem with you [redacted] and I would return to your home any time. And we had a good discussion. It just goes to show you that Revdex.com gives oevering homes such a great rating and they are nothing but a pack of liars and Revdex.com  has not helped us get anything done. We have a brand new home with squeaky floors by a terrible contractor and our neighbors have written to Revdex.com about them also. Oevering homes And they have not honored there warranty
Regards,
[redacted]