Jeff Menke Construction

Hi [redacted] and [redacted],  Your warranty representative has changed.  If you do not get a response you can always directly contact [redacted] or you can contact the main office.  [redacted] can directly connect you with the warranty supervisor.  We did connect with the warranty...

supervisor who was overseeing your project, and he said that he received a phone call from you a couple weeks ago, and then he could not reach you again.  He tried connecting with you several times a couple months ago, but [redacted] was too sick to have work completed at the home.  He had not heard back from you for a couple months, so he stopped trying to attempt to contact you.  We apologize for any inconveniences that you have encountered.  We do have our notes from previous work that was completed on the home.  We will have your new warranty representative contact you to bring your warranty work to a resolve.  Is this solution acceptable to you?Thank you.

Oevering Homes Sincerely apologizes about the length of time in which it has taken to get this completed.  The Asphalt Contractor has informed us that he had a date to complete the asphalt overlay and the homeowner instructed the asphalt contractor to hold off until he completed the...

construction of a shed or structure on the property.  The Asphalt contractor has been notified by Oevering Homes that the residence is now ready to have the overlay completed.   Work would have been completed last week, 9/5 to 9/9 but was not because of the rain.  The Asphalt Contractor has insisted that the work will be completed by the end of the week of 9/12 through 12/16.  If work is not completed on this date, we ask that the homeonwer would contact Oevering Homes as soon as possible to inform them, so that we can move forward with a suitable solution.

Oevering Homes has extremely high standards.  We are continually seeking ways to improve our company so that our buyers can experience a very enjoyable build process combined with the construction of a beautiful high quality home.  We focus on providing a very high quality product at the best possible cost.  This homeowner has received a very high quality product that we are proud to stand behind.  There is a significant disagreement with this buyer in regards to the perspective of this situation.  This buyers reality and perspective of the situations is completely different than the reality that our contractors have faced.   It is very clear that this homeowner's expectations were not met.  We apologize for not begin able to meet this homeowners expectations.  However, when negotiating home sales, pricing, and product, realistic expectations need to be maintained.  We stand behind the product and service that we have provided.  We will take this homeowners perspective and as always strive to provide the most enjoyable build experience possible for our future buyers.  In reality there are going to be some buyers that we as a builder are never going to be able to satisfy.  We will do everything that we possibly can to prevent this from taking place.  And even in this instance, we did provide this buyer with much more than what was included in their purchase price in an attempt to meet their desired outcome.   In the last sentence of the previous response of the buyer they stated that "By filing this complaint, we hope that it will help prevent other home buyers from having to endure these stressful issues with this builder."  This shows us that the intent in their complaint is not to bring resolution to an issue, but more in a vindictive purpose to directly try to negatively impact our success as a company.  We will let our record stand for itself and our positive homeowner feedback and testimonials stand to attest our professionalism, passion and desire to exceed homeowner expectations, and our willingness to do all that we possibly can to provide the most enjoyable build experience for our clients while providing a high quality home at an amazingly low cost.