Jeff Wyler Chrysler Dodge Jeep of Lawrenceburg

Have told customer that we have his hitch here and can pick it up at any timeThat is all that is owed as part of the transaction

Just wanted to update you on the [redacted] vehicleAfter many phone calls and back and forth, Ms [redacted] is dropping her vehicle off today for the dent wizard to address her dent Sincerely, [redacted] [redacted]

This is the [redacted] Families 2nd Complaint about the same thing At this point we have fixed the ***'s truck and there are no currant problems with it The Jeff Wyler Automotive Family would like to stop being harassed by Mror Mrs [redacted] with this issue We cannot come to an agreement on this issue and would like to recommend that the ***'s continue there service needs to the next closes Chrysler dealer Jeff Wyler Lawrenceburg has a 92% customer satisfaction rating with the manufacture, and in this business you cannot make everyone happy all the time and I think this is a customer that falls under the 8% considering we have fixed the vehicle and there are currently no problems with it This is obviously a case of buyers remorse and we would like these harassing complaints to stop

uh ibn I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] : Regards, [redacted]

We have been trying to resolve Mr [redacted] issues but Mr [redacted] is not returning our calls We have a solution for him as well as a financial settlement but has not returned our calls Please let us know if there is anything we can do to help close this Complaint thanks

On the day this customer came in to the dealership we presented one offer to him in which he made a counter offer several thousand dollars below our presented offer The customer had a trade in of an older Mercedes convertible with a convertible top that was in operable, high mileage, and a bad green paint job With his offer being several thousand away from ours and with it being so late in the day we wanted another day to get some other opinions on his trade He then asked if he could take the vehicle over night to make sure his wife liked the vehicle The next day we agreed to honor a deal two thousand better than the night before in which the customer would not accept When we come to an agreement on a deal our process is to have the agreement initialed by both the client and sales manger so there are no miscommunications This customer's written offer at no point had any signed offer from us

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below First off, Jeff Wyler's response incorrect! I am not confused by what had happened I think I know a thing or two about business and business practicesI have a master's degree in Business Education I have taught business subjects for over years and I know what had happened There were many opportunities for the dealership to contact us to let us know about the negative value of our trade-in I certainly understand that and was totally up-front with them in regards to our credit history due to a bankruptcy a few years ago We never once tried to deceive them about that The issue is this: We picked out a vehicle in our price range, agreed to the details of the finances with it - including the offer we received about our trade-in However, when we returned to the dealership to finalize our verbal agreement on Monday, we never informed of the situation and then the attempt to get us to agree to buy car priced over $7,more than the agreed upon vehicle The agreed upon vehicle was never discussed and the issue of our credit was not brought up as to why a new car at a much higher price was offered We didn't like the car they showed us and asked about the [redacted] we agreed to buy on Saturday The salesman stumbled on his words and then said he couldn't sell us the [redacted] When we asked why, he mentioned something about the negative value of our traand could not offer the [redacted] to us I asked why we were never informed and he never gave us a response He immediately walked away to the office as if he knew something he's done was wrong We waited a few minutes and then decided to leave Again, we understand our credit situation and was honest about it with him and the finance department I understand how this works The issue I have is that if this was the issue, then we were never informed by them at any point until we questioned it and was totally shocked by the new car priced at over $more than the one we had a verbal agreement on More than miscommunication happened here They will not admit to trying their illegal sales business tactic but it was classic bait and switch I will be more than happy to give Jeff Wyler's Auto documented cases of Bait and Switch if they would like Easy to back track on what happened and say it is a matter of miscommunication But, what they did is wrong and they need to know their business practices are unethical! Regards, [redacted]

If the customer would like we would be willing to do a re-diagnostic at no charge If the customer accepts new repair evaluation we will credit the original $off the new quote

Mrs [redacted] and myself had already came a agreement on returning the vehicle that she had purchasedMrs [redacted] accepted the agreement, and has cashed the check that we gave her Mrs [redacted] still continues to harass us through online media websites, emails and now a Revdex.com complaintWe do not feel that our company should be responsible for Mrs***'s transportation methods on how she gets to a place of business to do business We would like to stop being harassed by Mrs***!! We had a ending agreement to this transaction and Mrs*** accepted it Mrs [redacted] should stick to her agreement and move on as we did Thanks

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. We went to Jeff Wyler in Lawrenceburg to view the interior of a Statesman truck and purchase a new one that was designed online and sent to that store- we did not request that the truck be brought over for purchase. I was told that we were unable to order a new one and this truck was the closest match to the one we had designed. After purchase- On friday Aug 15 I reported to the salesman that on the way to [redacted] the check engine light came on and the truck lost power, and we would be returning the truck on Monday- he stated that he would find a location close to where we were staying and have an appointment made for service- he never made this appointment or returned a call when we tried to get more information about when/where to drop off. On Monday when we dropped it off we stated we werent sure about this truck and was told to give them a chance to make it right- So we gave them ample opportunity to fix the issue. We were told there was nothing wrong and they cleared the code. They also informed us that the check engine light was on and it was in the shop before our purchase-THIS WAS NOT DISCLOSED TO US AT PURCHASE- The second time we brought the truck in, the repairs were for the same type of code that had went off the previous time- we were told corroded wires on output sensor- The output sensor was inspected just days prior and we were told this was fine. If the Lawrenceburg store is not comfortable with standing behind their vehicles and providing customer service then please take your issue of a vehicle and direct us to another store that is willing to take care of a customer and provide satisfactory customer service- I am not asking for anything outrageous- Just a truck to perform as advertised, I have never seen an ad saying buy a new truck- you will be in the shop with glitches and electrical issues. I want to have a different truck- this was told to them the day after purchase the first time the check engine light came on. I am sure that they would want the same type of customer service that they are denying us- Their words " You can trade it in as a used truck and take the loss- it is your credit that will be harmed if you don't pay- it is out of our hands" If I can't get satisfactory customer service then I will do my best that others don't' endure the same mistreatment Regards, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
As I've discussed with Revdex.com via phone and e-mail, the business has not agreed to nor negotiated a settlementI've been trying to negotiate a final settlement with *** *** with Jeff Wyler in Lawrenceburg per the findings of Busam Subaru (Suzuki authorized repair facility)
Regards,
*** ***
Revdex.com*** ***Jeff Wyler Chrysler Dodge Jeep of Lawrenceburg
E Eads Pkwy
Lawrenceburg IN
Dear *** ***: This message is regarding complaint ID *** submitted to Revdex.com about your business on 10/13/12:00:AM by *** ***
We received the information listed below from your customer. This complaint has been closed as resolved. If you have any questions, we are happy to assist you. MESSAGE:
Email correspondence from the customer dated November 9, demonstrates the complaint has been resolved

Title was mailed to customer on April 8th issue resolved

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
12/6=Customer called to say business has been calling him for a month and he does not want any contact by the business as he has gone to a different dealership to get a truckHe wants this business to leave him alone and not contact him.
Regards,
*** ***

On August Mr*** Purchased his Ram truck from usHe wanted a specific truck and we had the truck brought in from our sister store in ** ***As the truck was in ** *** inventory Chrysler had a service bulletin to replace the transmission fluid
pressure sensor. That service bulletin was completed on July at our ** *** location. After days and miles of Mr***'s purchase he brought his truck in to service with the Check Engine light onService diagnosed it and could not find any particular problem with the unit so service just reset the Check Engine light. This is a very common thing when the computer system is trigger by a sensor or computer glitch caused by a miscommunication with sensor's to computers. days later on Aug and more miles Mr*** experienced a power lost in the Engine and Caused the Check Engine light to come onMr*** then brought the truck back into service and then it had an "active code"Service then found out that the transmission output speed sensor was shorted out due to improper installation from the factoryService replaced all necessary items and unit is at 100%Mr***'s statements about he has had it in time's is FALSEMr***'s statement about it was the 3rd time for the same problem is also and the repairs are two totally different components and one was a Service Bulletin and does not mean it was a defective part. It is not the fact that we do not want to work with Mr*** but Automotive purchase transactions happen very fast and once a car is funded by the bank, titled to the customer, and taxes paid the car is now a used vehicle and we are no longer allowed to sell it a "NEW" vehicle to take advantage of Rebates, tax credits, and special interest ratesWe would be more than happy to show Mr*** his options for trading the truck in towards another truck but at this point Mr***'s reactions to a simple sensor being replaced we don't feel comfortable selling Mr*** another unit because we cannot guarantee that a check engine light will never come on with any vehicle. Mr*** did purchase a *** *** *** warranty that will cover most all components as long at he owns the truck

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you
may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I have received the title on 4-10-
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I agree that there was an agreement and I had no choice but to accept the check for the down payment and one of the towing bills.  My concern at this point is first and foremost is the fact that this dealership has this same vehicle listed for sale on there website.  There is a car fax report and it has false information.  If the vehicle was repurchased back from me because the vehicle needed a transmission, and according to a service manager that the vehicle would not pass emission, I would hate to see another person purchase this vehicle and face the same concerns that I had to face.  I am not harassing this dealership, I am using my right to file a complaint.  I have not contacted the dealership or spoken to anyone that does business with this dealership.  I will continue to exercise my rights to file a complaint.  I am exercising my right according to the first amendment to express free speech.
Regards,
[redacted]

Spoke with the service department manager.  There was a communication gap between sales and service.  Ms. [redacted] please contact [redacted], Service Manager, Jeff Wyler Lawrenceburg, to schedule with him a tune up (spark plug replacement) for her vehicle, at no charge.
Additionally, we will send you a check for the 110.63 that was paid to Busam.
Thank you,
[redacted]

If the customer would like we would be willing to do a re-diagnostic at no charge.  If the customer accepts new repair evaluation we will credit the original $440 off the new quote.

We are truly sorry for the confusion of our sale advertising mail piece. Next time we have a sale we will discuss your concerns with the mail company when they design the mailer.  We have sent a $50 gift card to the address you have listed for your inconvenience.  Thank you for voicing...

your concerns so that it can help us adapt to our customers satisfaction.

Have told customer that we have his hitch here and can pick it up at any time. That is all that is owed as part of the transaction.