Jeff Wyler Chrysler Dodge Jeep of Lawrenceburg

We apologize for the pricing mis-information. Pricing information, from the web site, was incorrect. We have since made corrections to this ad. (Disclaimer is stated on ad regarding corrections)
[redacted], General Manager, will sell this Jeep to [redacted] for our cost, $23,245 (plus taxes,...

titling and fees) and, take an additional $1000 off this price as a good will gesture, thus taking this from a wash sale to a loss of $1000.
If [redacted] should decide to proceed, he will need to contact [redacted] at [redacted].
Sincerely,
[redacted]
Jeff Wyler Automotive Family

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We went to Jeff Wyler in Lawrenceburg to view the interior of a Statesman truck and purchase a new one that was designed online and sent to that store- we did not request that the truck be brought over for purchase.  I was told that we were unable to order a new one and this truck was the closest match to the one we had designed.  After purchase- On friday Aug 15 I reported to the salesman that on the way to [redacted] the check engine light came on and the truck lost power, and we would be returning the truck on Monday- he stated that he would find a location close to where we were staying and have an appointment made for service- he never made this appointment or returned a call when we tried to get more information about when/where to drop off.  On Monday when we dropped it off we stated we werent sure about this truck and was told to give them a chance to make it right- So we gave them ample opportunity to fix the issue.  We were told there was nothing wrong and they cleared the code.  They also informed us that the check engine light was on and it was in the shop before our purchase-THIS WAS NOT DISCLOSED TO US AT PURCHASE- 
The second time we brought the truck in, the repairs were for the same type of code that had went off the previous time- we were told corroded wires on output sensor-  The output sensor was inspected just days prior and we were told this was fine.
If the Lawrenceburg store is not comfortable with standing behind their vehicles and providing customer service then please take your issue of a vehicle and direct us to another store that is willing to take care of a customer and provide satisfactory customer service-  I am not asking for anything outrageous- Just a truck to perform as advertised, I have never seen an ad saying buy a new truck- you will be in the shop with glitches and electrical issues.  I want to have a different truck- this was told to them the day after purchase the first time the check engine light came on.
I am sure that they would want the same type of customer service that they are denying us-  Their words " You can trade it in as a used truck and take the loss- it is your credit that will be harmed if you don't pay- it is out of our hands"
If I can't get satisfactory customer service then I will do my best that others don't' endure the same mistreatment
Regards,
[redacted]

Just wanted to update you on the [redacted] vehicle. After many phone calls and back and forth, Ms [redacted] is dropping her vehicle off today for the dent wizard to...

address her dent. 
Sincerely,
[redacted]  [redacted]

uh ibn 
I have reviewed the response made by the business in reference to complaint ID [redacted]...

and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
:
Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Mrs. [redacted] and myself had already came a agreement on returning the vehicle that she had purchased. Mrs. [redacted] accepted the agreement, and has cashed the check that we gave her.  Mrs. [redacted] still continues to harass us through online media websites, emails and now a Revdex.com complaint. We do...

not feel that our company should be responsible for Mrs. [redacted]'s transportation methods on how she gets to a place of business to do business.  We would like to stop being harassed by Mrs. [redacted]!! We had a ending agreement to this transaction and Mrs. [redacted] accepted it.  Mrs. [redacted] should stick to her agreement and move on as we did.
 
Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
First off, Jeff Wyler's response incorrect!  I am not confused by what had happened.  I think I know a thing or two about business and business practices. I have a master's degree in Business Education.  I have taught business subjects for over 15 years and I know what had happened.  There were many opportunities for the dealership to contact us to let us know about the negative value of our trade-in.  I certainly understand that and was totally up-front with them in regards to our credit history due to a bankruptcy a few years ago.  We never once tried to deceive them about that.  The issue is this:  We picked out a vehicle in our price range, agreed to the details of the finances with it - including the offer we received about our trade-in.  However, when we returned to the dealership to finalize our verbal agreement on Monday, we never informed of the situation and then the attempt to get us to agree to buy car priced over $7,000 more than the agreed upon vehicle.  The agreed upon vehicle was never discussed and the issue of our credit was not brought up as to why a new car at a much higher price was offered.  We didn't like the car they showed us and asked about the [redacted] we agreed to buy on Saturday.  The salesman stumbled on his words and then said he couldn't sell us the [redacted].  When we asked why, he mentioned something about the negative value of our trade-in and could not offer the [redacted] to us.  I asked why we were never informed and he never gave us a response.  He immediately walked away to the office as if he knew something he's done was wrong.  We waited a few minutes and then decided to leave.  
 
Again, we understand our credit situation and was honest about it with him and the finance department.  I understand how this works.  The issue I have is that if this was the issue, then we were never informed by them at any point until we questioned it and was totally shocked by the new car priced at over $7.000 more than the one we had a verbal agreement on.  More than miscommunication happened here.  They will not admit to trying their illegal sales business tactic but it was classic bait and switch.  I will be more than happy to give Jeff Wyler's Auto documented cases of Bait and Switch if they would like.  Easy to back track on what happened and say it is a matter of miscommunication.  But, what they did is wrong and they need to know their business practices are unethical!
Regards,
[redacted]

Started out by trading in my Silverado truck for a 2 door 2013 Jeep Wrangler sport. Figuring it being a newer jeep and they had one of their guys driving it for a demo for a month it would be in good standing. Right after I sent the first months payment in the jeep stalled on me 2-3 times on the road. I had it brought back to dealership since it's still under warranty to have it worked on, they got me a rental. Was in the shop for a week because part had to be ordered. I picked in up Friday drove 3 miles down the road and it did it again, I immediately drove straight back to explain it wasn't fixed they said well can't get to it until Monday, so took rental home again. Well the next week came and on wed they called saying they can't invest anymore time or money on this vehicle it had to be picked up because it wasn't throwing a code ??. Of top of all of this we called 3 diff service managers to see about trading it back in for something else and since their dealership has had in the shop twice they knocked 7k off the value of it.. Not one service manager did anything to help us nor did they continue to try to contact us back. When I got the jeep back it was sitting with no gas and the gas light was on but they ran my card to fill their rental back up.. this place is a joke and not one person has done anything to help resolve this issue. I am driving the jeep and still having stalling isssues.. DO NOT USE THIS DEALERSHIP! HORRIBLE SERVICE

Would like to apologies to Mr. & Mrs. [redacted] due to his experience at The Jeff Wyler [redacted] location.  There were some miscommunications about his attempted purchase that could have been handled in a different way for Mr. [redacted] to understand better.  The reason for no phone...

call to Mr. [redacted] was due to the fact the finance manager was trying to get Mr. [redacted] approved due to very low credit score's, and the salesperson had no news to call Mr. [redacted] back with. At this point we could not get a 100k mile unit financed along with Mr. [redacted]'s negative equity on his trade in.  The Finance Manager finally got them approved on a new vehicle because we can use the rebates to cover the negative equity on the trade.  [redacted] told Mr. [redacted] that we had it worked out and to come on in.  [redacted] should have told Mr. [redacted] that we could not get the [redacted] approved and we had something worked out on a New car before Mr. [redacted] came in. Mr. [redacted] also received a call from the Sales Manager the next day to apologies and to try to explain what happened and give him his options but Mr. [redacted] did not want to listen to that.  This is a case of the customer being confused on the difference of "someone giving him options" and "Bait and Switch"

On the day this customer came in to the dealership we presented one offer to him in which he made a counter offer several thousand dollars below our presented offer.  The customer had a trade in of an older Mercedes convertible with a convertible top that was in operable, high mileage, and a...

bad green paint job.   With his offer being several thousand away from ours and with it being so late in the day we wanted another day to get some other opinions on his trade.  He then asked if he could take the vehicle over night to make sure his wife liked the vehicle.  The next day we agreed to honor a deal two thousand better than the night before in which the customer would not accept.  When we come to an agreement on a deal our normal process is to have the agreement initialed by both the client and sales manger so there are no miscommunications.   This customer's written offer at no point had any signed offer from us.

We have been trying to resolve Mr. [redacted] issues but Mr. [redacted] is not returning our calls.  We have a solution for him as well as a financial settlement but has not returned our calls.  Please let us know if there is anything we can do to help close this...

Complaint. 
thanks

This is the [redacted] Families 2nd Complaint about the same thing.  At this point we have fixed the [redacted]'s truck and there are no currant problems with it.  The Jeff Wyler Automotive Family would like to stop being harassed by Mr. or Mrs. [redacted] with this issue.  We cannot come to an agreement on this issue and would like to recommend that the [redacted]'s continue there service needs to the next closes Chrysler dealer.  Jeff Wyler Lawrenceburg has a 92% customer satisfaction rating with the manufacture, and in this business you cannot make everyone happy all the time and I think this is a customer that falls under the 8% considering we have fixed the vehicle and there are currently no problems with it.  This is obviously a case of buyers remorse and we would like these harassing complaints to stop.