Jeff Wyler Columbus, Inc Reviews (37)
I have had my master technician look at Mr***’s vehicle, during the inspection and test drive this is what his findings are
1)There are no leaks with the transmission and it shifts and operates as it should
2) There is no concerns with the power steering as it is operating as it should
3) The vehicle never stalled out during the test drive, we also check for codes in the computerNo codes are present
4) During the test drive we did notice the driver side front wheel bearing is noisy
As part of the resolution I would be willing to fix the wheel bearing at no cost to Mr***
Can you also see if you can get the service records from themI have asked for them a number of times and have been unable to get themI am still trying to put all the info I have together for you.
Thanks for you help
*** ***, I just looked up Mr ***’s history he does have an extended warranty that covers his vehicle to 100,milesIf he could call ** he would like to do something for himThanks
The pictures that I submitted were not in black and white like the attachments that I just viewed from your emailThe trails and puddles happens to be from the transmission fluidIf you need those to be resubmitted, I would be glad to do so
How am I suppose to give you the info I have that has been recorded in order for you to see it? Tell me how deceptive acts and practices work in this process? I have sent your information that you have not been able to receiveHow am I getting a fair shake here? Jesus Is The Reason For The Season! Merry Christmas!!
If they're referring to the warranty that I purchased that is just mile bumper-to-bumper warranty does not cover the parts that had to fix Computer componentsor electrical things etc
Talked with Mr*** There is nothing mechanically wrong with the vehicle Company has addressed his issues Has made settlement offer to bring closure Cannot trade for another vehicle with no negative equity
We left *** *** a message this morning 7/24/about 8:We have a rental car reserved for her
*** *** vehicle is under factory warranty, he should take it to any General Motors Dealership and have them look at the vehicle to determine if there is a problem with the vehicleIf there is a issue with the transmission it is still under factory warranty, at that time the dealership could perform the repairs
This is *** ***, the damage that *** *** said was done here on the lot has been taken care ofThe jerking problem was also repaired the vehicle had a check engine light on from a bad thermostat, we replaced the thermostat and
also replaced the batteryI test drove the vehicle for 15-miles and the vehicle ran as designed
We have performed the repairs as agreed to by installing the lifters, which the customer has still not picked up their vehicle and is still in one of our new vehicles.
They have been in this vehicle for several months and has put on 15,miles on this vehicleSo I am requesting the customer to bring back our vehicle and to pick up their
Vehicle since the repairs we agreed to have been performed
We did perform an oil leak repairThen he stated we damaged his lifters which we replaced at no chargeThen he says we damaged his tire and wheel bearingWe did not have anything to do with
The tires or wheel bearingsThe vehicle is used with about 100,miles on it
I have decided to proceed with this matter in court due to how long this matter has been dragged outI think the best resolution at this point is to consider this matter unresolvedI have tried to reason way before it had got to this far and it fell upon deaf earsI have lost way too much money and time regarding this stressful ordealI thank the Revdex.com for all your attempts in this matter but I guess somethings just are out of your handsThank you *** ***
It appears that I need to reopen my complaint as it has not been resolved after the dealership agreed to repair the additional damage that they caused the first time
I was contacted by Jeff Wyler Chevrolet to pick up my vehicle on 8/7/as the necessary repairs had been completedOn 8/7/14, I went to Wyler Chevrolet to pick up the Chevrolet ImpalaThe Wyler employee retrieved my vehicle and provided to meAs I drove through the parking lot, I heard a grinding noise in the right front wheelI turned from the dealership parking lot exit onto Gender Rd, the transmission began to rev high up to rpms and the steering pump was making a whining noiseNone of which happened before I took the vehicle for service months agoI took Gender Rd across Route and turned into the Kroger fueling station as the power steering pump continued to make loud noiseAs the vehicle was fueling I noticed a red trail of fluid that led to where the vehicle was parkedI looked under the vehicle and noticed a large puddle of transmission fluid under the vehicle and over locations on the undercarriage where the fluid was dripping fromI took photographs of leaks, puddles, and fluid trailsAs I attempted to return the vehicle to Jeff Wyler, the vehicle stalled times, once in a busy intersection with two left-turn only lanes onto Gender RdWhen I turned back into the dealership, I noticed the trail of transmission fluid from where my vehicle was initially delivered to me in front of the service bay all the way to the exit of the dealership and out onto the streetWhen I returned to the dealership, I requested to speak with the service manager *** ***The dealership has glass offices and I saw the advisor request that Mr*** come out and speak with meMr*** looked at me through the glass and refused to come out and speak with me about the issueNever before I took my vehicle to Wyler, was there a problem with the transmission leaking, grinding, or stallingBefore I took the vehicle to Jeff Wyler Chevrolet, I didn't have a problem with the power steering pump making noise, and my vehicle did not have a grinding in the right front wheel that felt as though the brakes were applied while drivingThe vehicle has been out of my care for over three months and now has problems that it did not have when it went into the dealership for serviceAt this stage, how can Jeff Wyler repair my vehicle after having it for more than months and each time, I get the vehicle back, it has more damage than the last time, when the vehicle was in Jeff Wyler's possession for the entire duration of the "repairs"
I am lost on next steps in this processMy car has been made mechanically unsound, leaving me without my vehicle and $for initial services paid for
I am not confident in Jeff Wyler's ability to successfully repair my vehicle without causing additional damages; however, the vehicle is inoperable in it's current state
Please advise what options I have in taking next steps.
Thank you in advance
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I spoke to Mrs*** today and agreed to accommodate her with a detailed inspection of her vehicle addressing her concerns Wednesday morning on the 28th of January We will also provide her with a loaner car, if we discover we need to keep her vehicle for an extended period of timeAfter
any and all work is done we will then provide her with details of what work we performed and why we performed it. She appeared to be satisfied with this resolution and as always we look forward to providing her with quality service with any of her future automotive needs. Thanks again for your assistance,
This is [redacted], the damage that [redacted] said was done here on the lot has been taken care of. The jerking problem was also repaired the vehicle had a check engine light on from a bad thermostat, we replaced the thermostat and
also replaced the battery. I test drove the vehicle for...
15-20 miles and the vehicle ran as designed.
Here is my response/clarification:All that I ever wanted was to pick up my vehicle; however, [redacted] and Jeff Wyler Chevrolet made that an impossibility based on the information that I provided below. Apparently, if I were to pick up my vehicle from Wyler Chevrolet now, I would need a tow truck to get it from Wyler to any destination that I wished to travel. I did not need a tow truck to bring my vehicle to Wyler when I initially brought the Impala to Wyler on 5/18/2014 for service. I reiterate that an ordinary person would not pay $2343.12, have their vehicle rendered inoperable due to negligence and tow it away from the dealership that was paid to service the vehicle. [redacted] was present when I returned the the Impala because it failed to travel 1/4th of a mile on 8/7/14. I requested a moment to speak with [redacted] as referenced below, and he refused to speak with me. Had [redacted] taken the time to allow me to show him the additional damage that his dealership caused, he would know exactly why I couldn't operate the vehicle beyond a quarter mile after the car had been in Wyler's possession for three months at that time. Now it has been close to 6 months that I have been without my vehicle. Not once during the many times that I requested to speak with the Service Manager in person did [redacted] bother to speak to me in person to resolve any issues/concerns. I assert that is due to the fact that he authorized/required the sabotaged of my vehicle by his subordinates. That is why the courtesy vehicle has close to 17,000 miles on it, after being provided to me with 3,998 miles. Had [redacted] spoken to me to resolve the issues with my vehicle in person the additional mileage on the Wyler vehicle could have been avoided and I would have gladly accepted my vehicle in an operational/drivable condition, considering I drove the Impala to Wyler to be serviced on the 18th of May, 2014.Below, is what happened after Wyler agreed to replace the lifters that they damaged by allowing a technician to run the vehicle for 8 hours without the proper amount of engine oil as stated by the service advisor:It appears that I need to reopen my complaint as it has not been resolved after the dealership agreed to repair the additional damage that they caused the first time.I was contacted by Jeff Wyler Chevrolet to pick up my vehicle on 8/7/14 as the necessary repairs had been completed. On 8/7/14, I went to Wyler Chevrolet to pick up the 2008 Chevrolet Impala. The Wyler employee retrieved my vehicle and provided to me. As I drove through the parking lot, I heard a grinding noise in the right front wheel. I turned from the dealership parking lot exit onto Gender Rd, the transmission began to rev high up to 4500 rpms and the steering pump was making a whining noise. None of which happened before I took the vehicle for service 3 months ago. I took Gender Rd across Route 33 and turned into the Kroger fueling station as the power steering pump continued to make loud noise. As the vehicle was fueling I noticed a red trail of fluid that led to where the vehicle was parked. I looked under the vehicle and noticed a large puddle of transmission fluid under the vehicle and over 8 locations on the undercarriage where the fluid was dripping from. I took photographs of leaks, puddles, and fluid trails. As I attempted to return the vehicle to Jeff Wyler, the vehicle stalled 3 times, once in a busy intersection with two left-turn only lanes onto Gender Rd. When I turned back into the dealership, I noticed the trail of transmission fluid from where my vehicle was initially delivered to me in front of the service bay all the way to the exit of the dealership and out onto the street. When I returned to the dealership, I requested to speak with the service manager [redacted]. The dealership has glass offices and I saw the advisor request that Mr. [redacted] come out and speak with me. Mr. [redacted] looked at me through the glass and refused to come out and speak with me about the issue. Never before I took my vehicle to Wyler, was there a problem with the transmission leaking, grinding, or stalling. Before I took the vehicle to Jeff Wyler Chevrolet, I didn't have a problem with the power steering pump making noise, and my vehicle did not have a grinding in the right front wheel that felt as though the brakes were applied while driving. The vehicle has been out of my care for over three months and now has problems that it did not have when it went into the dealership for service. At this stage, how can Jeff Wyler repair my vehicle after having it for more than 3 months and each time, I get the vehicle back, it has more damage than the last time, when the vehicle was in Jeff Wyler's possession for the entire duration of the "repairs".I am lost on next steps in this process. My car has been made mechanically unsound, leaving me without my vehicle and $2343.12 for initial services paid for.I am not confident in Jeff Wyler's ability to successfully repair my vehicle without causing additional damages; however, the vehicle is inoperable in it's current state.One can consider a repair service goodwill when they provide service for a problem that they did not create or that did not arise out of negligence. The definition of what Wyler has done cannot be considered goodwill, but, negligence or in the latest instance sabotage. The 2008 Chevrolet Impala has been mechanically destroyed in the nearly 4 months that Wyler has been in possession of the vehicle. The vehicle was previously operable mechanically and now the vehicle is unable to be driven due to the catastrophic transmission failure that was experienced before I could even exit the Gender Road area where the dealership is located. I videotaped the transmission fluid trail that I noticed when I returned to the dealership after the transmission stalled 3 times once in the middle of a busy intersection. I'm confused as to how the Impala developed catastrophic transmission failure after the transmission was serviced by Wyler and the engine was taken apart and serviced. There was no prior mention made by Wyler of transmission failure in estimates/evaluations provided by Wyler Chevrolet; and if there was a transmission failure that existed, I'm sure that Wyler would not have agreed to service the transmission without mentioning additional repairs needed. The same mention would have been provided about the whining/weak power steering pump and grinding noise issue in the right front of the vehicle given the amount of times the Service Advisor, [redacted], stated that the vehicle had been road tested. Additionally, I assert that the Service Manager, [redacted], was fully aware of the sabotage that had taken place and that is why he was unwilling to address the service issue when I returned the vehicle to the dealership after experiencing vehicle trouble within less than a quarter mile of the dealership.At this stage in the process, Wyler's culpability appears to have moved beyond simple negligence with the lifters (where the Service Advisor, [redacted] stated that the Impala was allowed to run for eight hours, after the engine's crankcase was "flushed") to criminal damage (occurs when you create a substantial risk of harm to any property without the owner's consent). Wyler has my vehicle and took payment for services, I have neither the vehicle or the money and additional damage has been caused to my vehicle making it mechanically inoperable (transmission and grinding right front wheel) and created power steering pump vulnerability that did not exist before I took it to Wyler. My vehicle's mechanical soundness has been compromised and I am unwilling to accept my vehicle in a state that is worse than what I delivered it to Wyler in, nearly 4 months ago. I feel that Wyler is unwilling or incapable of providing my vehicle to me in a properly-serviced/working state. I am open/willing to be compensated for the fair market value of my vehicle or for another dealership of my choice to repair the vehicle at Wyler's cost.
Thank you for your response and additional background information on the Revdex.com.I asked about timing of responses as I responded prior to August 31 and had not received a response from Revdex.com or Wyler within the allotted 10 day time period or even a 30 day period. Therefore, I called on 10/14. I didn't have an inkling that you were out for a week, and completely understand if you were out of the office. The response period that I received this time provided a deadline of today and was activated last Monday.Another little-known fact about the Revdex.com: “You are not a consumer watchdog.” While the Revdex.com offers consumers many services—lists of popular scams to watch out for and such—the organization’s mission isn’t to have the consumer's back. From top to bottom, the Revdex.com is funded by the annual dues paid by businesses it anoints with “accreditation,” which allows the companies to put those iconic Revdex.com stamps of approval on their storefronts and websites. This fact raises obvious questions about an inherent conflict of interest: The organization’s customers are businesses, not taxpayers or consumers. How can the Revdex.com serve as an honest broker between businesses and consumers when it is fully funded by one of these parties? Many argue that it cannot — that there’s a natural incentive to paint its paying clients in the best possible light.What I sent pictures of and wrote about in my last response was the transmission failure and massive transmission leak (rendering the vehicle inoperable). In neither response, yours or [redacted]'s, was the transmission issue referenced.Also, in your email response below, you stated that the Revdex.com reviews written documentation including photos; however, you requested written documentation, after I provided photos. The photos provided shows Jeff Wyler's dealership in the background. The fluid, is red transmission fluid. I have the complete video, but cannot upload through the Revdex.com website due to size of file. It is possible to click properties of the pictures that I submitted to view the date of those photos.Additionally, the pictures that I submitted were not in black and white like the attachments that I just viewed from your email. The trails and puddles happen to be from the transmission fluid. If you need those to be resubmitted, I would be glad to do so.I have and can provide the two estimates from other service centers (one of which is a Chevrolet dealership) that demonstrates no record of transmission failure, wheel bearing issue, or power steering problems prior to Wyler's work. I can certainly provide that and thought that I had at the initiation of the complaint; the attorney general's office was provided with that information also. Nonetheless, if Wyler Chevrolet still has my vehicle, and it is no longer operable after Wyler stated it was ready for pickup (since the vehicle stalled three times from the transmission leaking) how can I take the vehicle anywhere for an additional independent opinion to provide something else in writing? Ultimately, what written documentation can I provide outside of the service form that I occasionally received when I returned my vehicle to Wyler stating they will look at the vehicle? I have recordings of conversations with representatives of Wyler; however, I am not sure if those, like photos, would be considered "written" documentation based on the email you sent or not.It seems as though I have provided documentation. After being told that the documentation is not suitable, please clarify, of the items I just mentioned, which would be acceptable to the Revdex.com to avoid redundancy.