I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
However, I did not receive any...
voicemail this morning. I will be by after work today to pick up my rental. Also, I am appalled at your employee's interaction and responses on Facebook (see attached).
I spoke with ** [redacted] and he said I have an "extended warranty" that covers more then just the drivetrain. I told him the last time I had the on the electrical work done and they said it wasn't covered. I explained to the mechanic that I have an extended warranty that covers mechanical issues up to 100,000. The issue that was being worked on was the battery issue that I had which caused the positive post to get damaged. I would like for them to put that in writhing because the last repair I tried to get there was some confusion one of the mechanics told me I didn't have a warranty that covered the work needed to be done. I had to speak to a manger to get the right information. I would like my warranty clearly explained so there isn't any confusion. Also he cut me a check for a car payment. I asked you in my last email if I could have the money back for my car I traded in for this car. It seems as thought that money was financed into my loan; I was not made aware of this and I would like that money back. 2,000. I did not want a loan for my car. I wanted cash for it. So if I understood that paperwork right it was financed. Although the I appreciate ** customer service I have not gotten what I deserve. Sorry I did not include the amount it would be after the car payment amount given to me. 1,647 dollars. Thanks for all you help [redacted].
Mr. [redacted]. We spoke to Mr. [redacted] yesterday and he discussed with us the areas in our sales process in which he had concerns. Unfortunately he purchased a car elsewhere for less money than we were offering for his trade. I did offer our sincerest apology in regards to what he felt were...
excessive inquiries and I explained to him how we were not able to remove legitimate loan request inquiries from ones credit. However in light of him giving us the first shot at his business. I did extend an offer to purchase a gift card for Mr. and Mrs. [redacted] to have dinner on us. Which he felt was not necessary but definitely an acceptable gesture. As always we look forward to assisting the [redacted]'s in all of their future automotive needs and we thank you for all of your assistance.
One can consider a repair service goodwill when they provide service for a problem that they did not create or that did not arise out of negligence. The
definition of what Wyler has done cannot be considered goodwill, but, negligence or in the latest instance sabotage.
The 2008 Chevrolet Impala has been mechanically destroyed in the nearly 4
months that Wyler has been in possession of the vehicle. The vehicle was
previously operable mechanically and now the vehicle is unable to be driven due
to the catastrophic transmission failure that was experienced before I could
even exit the Gender Road area where the dealership is located. I videotaped
the transmission fluid trail that I noticed when I returned to the dealership
after the transmission stalled 3 times once in the middle of a busy
intersection. I'm confused as to how the Impala developed catastrophic
transmission failure after the transmission was serviced by Wyler and the
engine was taken apart and serviced. There was no prior mention made by Wyler
of transmission failure in estimates/evaluations provided by Wyler Chevrolet;
and if there was a transmission failure that existed, I'm sure that Wyler would
not have agreed to service the transmission without mentioning additional
repairs needed. The same mention would have been provided about the
whining/weak power steering pump and grinding noise issue in the right front of
the vehicle given the amount of times the Service Advisor, [redacted], stated that
the vehicle had been road tested. Additionally, I assert that the Service
Manager, [redacted], was fully aware of the sabotage that had taken place and
that is why he was unwilling to address the service issue when I returned the
vehicle to the dealership after experiencing vehicle trouble within less than a
quarter mile of the dealership.
At
this stage in the process, Wyler's culpability appears to have moved beyond
simple negligence with the lifters (where the Service Advisor, [redacted] stated
that the Impala was allowed to run for eight hours, after the engine's
crankcase was "flushed") to criminal damage (occurs when you create a
substantial risk of harm to any property without the owner's consent). Wyler
has my vehicle and took payment for services, I have neither the vehicle or the
money and additional damage has been caused to my vehicle making it
mechanically inoperable (transmission and grinding right front wheel) and
created power steering pump vulnerability that did not exist before I took it
to Wyler. My vehicle's mechanical soundness has been compromised and I am
unwilling to accept my vehicle in a state that is worse than what I delivered
it to Wyler in, nearly 4 months ago. I feel that Wyler is unwilling or
incapable of providing my vehicle to me in a properly-serviced/working state. I
am open/willing to be compensated for the fair market value of my vehicle or
for another dealership of my choice to repair the vehicle at Wyler's cost.
Hello Jeff Wyler, I am happy you're in town. When I saw the signs saying Jeff Wyler
indicating you were taking over for the previous owner I was happy you were in town. I
thought it was another dealership going out of business. I am a strong supporter of
supporting local businesses. This is orb of the main reasons why I wanted
to take the opportunity to coma and buy my car from your dealership.
I am a husband and the father of three children trying to make the right choices
for me and my family in this economy it is tough. So making a long term
investment in this car is an important one. So I tried "getting my ducks in e row" as far as
understanding the resell value of this car and the depEndability of it as well of
course the safety of it. This car was the perfect choice for me as far as some reviews I read
online from Edmonds and others. I took the car for a test drive. The Buick Lacrosse was very
nice the ride was nice wonderful car. Until I looked under the hood. Upon looking under
the hood there was a large amount of corrosion on the battery. Which make
me uneasy. 1 told the salesman [redacted] about it and he said that service will take care of
it during the 172 point inspection. So I felt safe knowing that it was going through such a
rigorous inspection. So I purchased the car, (*Side note after dropping my car off my car for
a complete detail my CDs and my FOP decal was thrown away. I told [redacted] about it and he
went looking for my items he couldn't find them at first until he and I looked a little closer
we found them in the trash. There were a couple of CDs that couldn't be replaced. But
[redacted] was able to get the detail company to give me some money for that. I also
came back three times for a detail that the car was never done right. I guess I am a custom
to the cars that are steam cleaned and then plastic is put down. To protect the cleaned
carpet I also had to come back a few times for a gift certificate that was for coming in for
the test drive.)
After driving the car for a little while I noticed there was some issues with shifting
gears and also some power steering issue. So took it in for service I told the techs about the
issue I was having with the car shifting funny. I also explained to them that the car would
hesitate when it shifted from 2 to 3 gear. Side note I came in and the tech didn't know I was
coming. Even though I was sent a email confirmation in addition to that tech was supposed
to rotate my tires and he didn't because of the wheel locks that was on my car. All they had
to was call me and ask where they were but they didn't ;). So I had to reschedule a
appointment for that). So the engine was shifting funny and the power steering was make
the [redacted]d noise. I told the tech on occasion I would hear a [redacted]d noise coming from the
power steering. When I would put the car in reverse. They explained to me that they would
have to duplicate the noise in the shop. Which I know I heard on more the on occasion and I
still hear to this day. So the tech said the reason the car was shifting funny was because of
the something to do with the computer and it needed to be reset. So it was reset and they
said that they were unable to get it to make the [redacted]d noise that was coming for the power
steering. So I drove the car home the shifting improved but and not a day or two later it was
making the noise again from the power steering. Not feeling very happy about the car and
the problems. I continued to drive the car.
I was leaving my Lawyers office and I was reversing the car and the steering got stiff
and the power steering, brake assist, stabli track light came on. So I took the car into the
shop the next day and the tech told me it was the computer that went bad that was on top
of the battery. So they were going to replace it. It was replaced and I drove the car home
not a day or two later when the next thing happen.
The next event was one day I was headed to work driving down the freeway and all of a
sudden the car jerked. It acted as if it was going to stop in the engine rewed. So I turn the
radio down. To make sure it wasn't something I thought I heard and felt. I continuing
driving down the freeway. All of a sudden it does it again. So I pulled over called a tow
company. They towed my car back to the "Jeff Wyler of Columbus" The techs took a look at
it and they said it was a computer issue and also that the positive post have some ferried
wires. So it would need to have the wire replaced, Which would cost me almost 400 dollars.
I immediately began to think about all the corrosion that was on the battery that wasn't
addressed from the beginning. This had to be the source of these problems. A. I began to
!ook a little closer at the battery and the area around the battery I notice my though was
right. This was a battery corrosion issue. So I told the tech I needed to speak to the manager
and we talked it out it was under warranty. So the battery also would need to be replaced
along with the positive post. Which is located on top of the battery. So the techs replaced
that relay box with a new one. So I spoke with [redacted] the day of me picking the car up after it
was finish with these repairs. I sent a letter to him explaining the things that I read online
about the dealer the car was at prior to Jeff Wyler purchase. The dealer was name [redacted]
Nissan. It was said that the dealer was known to sell hurricane vehicle. So I no longer
wanted to be in this car considering the fact that it was purchased from them. I also told
him that I would like to cut ties with this car. I would accept a full refund of the deal because
the car was sold to me under thought that the car had been thought a 172 point inspection
and this was not the case. Because the battery was never cleaned properly which lead us to
all these other problems I have had, Which could make this deal fall under deceptive acts
and practices, [redacted] told me as soon as I seen him let's get you in another car. I was
apprehensive about that but I decided to see what would happen if we tried that. He told
me he would talk to [redacted] and see what they could do about it. [redacted] came out and
spoke to me about the email I had sent [redacted] and he said that indeed I would have to go up
in payment because it was going to be negative equity in my car, He wanted to see the car
and see what my chief complaint about it was. I told him that it was not fair for me to have
to do this because I told [redacted] prior to the purchase of the car that it had battery issue. It was
supposed to be taken care of and was not. So this isn't my fault that [redacted] drove it and
The customer dropped off the car did not tell anybody the car was here, also did not leave the keys with anyone took the keys with him. We did look at the car to find that second gear needed replaced.
We ordered the parts fixed the concern, when the customer picked the vehicle up we offered to test...
drive the vehicle with him to make sure he was happy. He declined to have anybody test drive the vehicle with him, we offered this for two
reasons. One to make sure he was happy with the repair, also to see if the problem was how he was driving the vehicle. The salesperson who sold him the vehicle who went on a test drive when he purchased the vehicle
stated she was not sure that he knew how to drive a standard shift vehicle. We did test drive the vehicle after the repairs to verify the vehicle shifted as designed. The customer is welcome to go get a second opinion on the operation
of the transmission. If there is anything else we can offer please let me know.
Mr. [redacted]. We spoke to Mr. [redacted] yesterday and he discussed with us the areas in our sales process in which he had concerns. Unfortunately he purchased a car elsewhere for less money than we were offering for his trade. I did offer our sincerest apology in regards to what he felt were excessive inquiries and I explained to him how we were not able to remove legitimate loan request inquiries from ones credit. However in light of him giving us the first shot at his business. I did extend an offer to purchase a gift card for Mr. and Mrs. [redacted] to have dinner on us. Which he felt was not necessary but definitely an acceptable gesture. As always we look forward to assisting the [redacted]'s in all of their future automotive needs and we thank you for all of your assistance.
I have two estimates from another Chevrolet dealership and from [redacted] with detailed evaluations of the vehicle. None of the other estimates referenced a ticking noise. One estimate [redacted] was only a couple days prior to taking the vehicle for service to Jeff Wyler I have photographs from two occasions where I was told that my 2008 Impala was ready and when the vehicle was brought out it leaked profusely all over the ground in front of the dealership garage door. The estimate that I was provided originally from Wyler did not mention any repairs needed for a leak or costs to cover a leak. That is due to the fact that the leak did not exist prior to Wyler Chevrolet working on the vehicle. The same logic applies to the ticking under the hood with the engine. There was no mention of ticking noise by Wyler until after they caused additional damage to my vehicle from negligence. I also have a recording of [redacted]) stating that the noise did not exist until after they (Wyler Chevrolet) worked on the 2008 Impala. Also, Wyler after charging over $2300 to fix more than just the seal referenced in the response to my complaint, stated that they would not be able to figure out the ticking noise until I authorized them to charge me nearly $400 to take apart the engine. Then I was advised that I would have to authorize the subsequent repairs necessary to correct the issue ( caused by Wyler) after they credited $734 toward the repair cost leaving me responsible for another $1700. If paid, would put repair costs at over $4000, above the cost for rebuilt / replaced engine.
We did reseal the intake on this customers vehicle, after driving the vehicle the customer stated the engine was making a noise. After checking the vehicle out we found that the lifters were getting weak causing a ticking noise. They are spring loaded
so after a period of time they do get weak. So...
we offered to put the cost of the intake reseal towards the cost of replacing the lifters even though we did not cause the lifters to go bad. The cost of resealing the intake was 966.00 the cost to replace
the lifters is 2368.00 so the difference would be 1402.00.
Mr. [redacted] called and said they paid Mr. [redacted] $2000 which paid off his loan. They do not owe him any additional money. There is nothing wrong with his car...at this time. He has a warranty. No further obligation.
We were able to assist Mr. [redacted] brother and help sort him out of this potentially bad situation. First thing we did was pay-off his current trade and then we called the bank he was financed with and we convinced them to reverse the current deal. Currently, neither Thaxton has a car or a...
car loan derived from our dealership. In essence all transactions have been canceled or reversed.
In close this was an unfortunate occurrence. That said, we can only trust the information provided to us by our customers to be actual and factual. We know things can and do happen and as a dealership in whole we want all of our customers to know they can rest assure we will always do the right thing to help satisfy our customers’ needs.
We empathize with Mr. [redacted]. As a highly rated dealer, with a strong desire
for customer satisfaction, we have made several goodwill repairs to Mr. [redacted]’s
car that were unrelated to the original diagnosis. We can provide no additional good will
repairs.
I would love to get the money back for my car that I traded. Or if they could give me a better warranty for my car considering the issues I have had and possible frame damage in the future. Jesus Is The Reason For The Season! Merry Christmas!!
Mr. [redacted] did experience some service concerns with his vehicle when he purchased his car back in March. However, we did address those issues and we did cover those concerns without any additional cost to him.
In the past 7 months since his initial visit to our service department. His car has not...
experienced any residual issues from his initial concerns. But we have assured him, if any issue re-surfaces due to our previous work. He should feel free to contact us immediately and we will address those issues promptly!
We value Mr. [redacted]’s business and look forward to assisting him in all of his Automotive needs in the future.
Thanks again
Wyler Management
The claims from the dealership are 100% fabricated. I was connected to Wyler through the Onstar feature. A woman connected me to the service department. I spoke with someone about the issue I was having. At that time he suggested there may a feature on the vehicle within a certain engine RPM range that blocks the 2nd gear gate and indicates a shift to 3rd gear. He told me this was an efficiency feature for skipping 2nd gear that some performance vehicles have. He said he could not be sure my vehicle had the feature but if that was the issue it was not a major repair. I was asked for my contact information from both the Onstar associate as well as the service department associate.When we spoke we also discussed the recall for the ignition key. When I initially took delivery of the vehicle a new key was ordered. I told him that key was at his dealership and I would make arrangements to get my car to them. What was not explained to me was the key was actually a blank key that needed to be cut. It is true they didn't have a working key but it is not true they were unaware of my car being there. It was parked in front of the showroom doors. When my sales person contacted me the following week she said she called because "I saw your car sitting here and wondered what was going on." Additionally, when I test drove the car I was told multiple times that my vehicle was ordered with very specific options. It is a very recognizable car that my salesperson knew immediately. There could easily have been a call sent my way to say the recall key was a blank and I could have dropped the original. There seemed to be little concern that my car sat there for almost a week.The response that I may not know how to drive a standard shift vehicle is absurd. The only discussion that took place upon picking up the vehicle was a request to sign for the repairs. I asked for my keys and let the associate know I would not sign anything without driving the car first. He said I could not take the car without signing for it. I reiterated I was not signing prior to driving the car. He told me the keys were in it. I removed the plastic seat cover and paper floor mat and asked if I could use his trash can. I then drove the car. When I returned with a friend to pick up my other car the dealership was closed. Regardless of when I drove the vehicle personal attacks on my shifting aptitude will not be evaluated.I do not think it is unreasonable to not want a car with a rebuilt transmission before it's had its first oil change.
[redacted],
here are the RO's you requested for Elon [redacted].
Thanks,
[redacted]
###-###-####
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
However, I did not receive any...
voicemail this morning. I will be by after work today to pick up my rental. Also, I am appalled at your employee's interaction and responses on Facebook (see attached).
I spoke with ** [redacted] and he said I have an "extended warranty" that covers more then just the drivetrain. I told him the last time I had the on the electrical work done and they said it wasn't covered. I explained to the mechanic that I have an extended warranty that covers mechanical issues up to 100,000. The issue that was being worked on was the battery issue that I had which caused the positive post to get damaged. I would like for them to put that in writhing because the last repair I tried to get there was some confusion one of the mechanics told me I didn't have a warranty that covered the work needed to be done. I had to speak to a manger to get the right information. I would like my warranty clearly explained so there isn't any confusion. Also he cut me a check for a car payment. I asked you in my last email if I could have the money back for my car I traded in for this car. It seems as thought that money was financed into my loan; I was not made aware of this and I would like that money back. 2,000. I did not want a loan for my car. I wanted cash for it. So if I understood that paperwork right it was financed. Although the I appreciate ** customer service I have not gotten what I deserve. Sorry I did not include the amount it would be after the car payment amount given to me. 1,647 dollars. Thanks for all you help [redacted].
Mr. [redacted]. We spoke to Mr. [redacted] yesterday and he discussed with us the areas in our sales process in which he had concerns. Unfortunately he purchased a car elsewhere for less money than we were offering for his trade. I did offer our sincerest apology in regards to what he felt were...
excessive inquiries and I explained to him how we were not able to remove legitimate loan request inquiries from ones credit. However in light of him giving us the first shot at his business. I did extend an offer to purchase a gift card for Mr. and Mrs. [redacted] to have dinner on us. Which he felt was not necessary but definitely an acceptable gesture. As always we look forward to assisting the [redacted]'s in all of their future automotive needs and we thank you for all of your assistance.
One can consider a repair service goodwill when they provide service for a problem that they did not create or that did not arise out of negligence. The
definition of what Wyler has done cannot be considered goodwill, but, negligence or in the latest instance sabotage.
The 2008 Chevrolet Impala has been mechanically destroyed in the nearly 4
months that Wyler has been in possession of the vehicle. The vehicle was
previously operable mechanically and now the vehicle is unable to be driven due
to the catastrophic transmission failure that was experienced before I could
even exit the Gender Road area where the dealership is located. I videotaped
the transmission fluid trail that I noticed when I returned to the dealership
after the transmission stalled 3 times once in the middle of a busy
intersection. I'm confused as to how the Impala developed catastrophic
transmission failure after the transmission was serviced by Wyler and the
engine was taken apart and serviced. There was no prior mention made by Wyler
of transmission failure in estimates/evaluations provided by Wyler Chevrolet;
and if there was a transmission failure that existed, I'm sure that Wyler would
not have agreed to service the transmission without mentioning additional
repairs needed. The same mention would have been provided about the
whining/weak power steering pump and grinding noise issue in the right front of
the vehicle given the amount of times the Service Advisor, [redacted], stated that
the vehicle had been road tested. Additionally, I assert that the Service
Manager, [redacted], was fully aware of the sabotage that had taken place and
that is why he was unwilling to address the service issue when I returned the
vehicle to the dealership after experiencing vehicle trouble within less than a
quarter mile of the dealership.
At
this stage in the process, Wyler's culpability appears to have moved beyond
simple negligence with the lifters (where the Service Advisor, [redacted] stated
that the Impala was allowed to run for eight hours, after the engine's
crankcase was "flushed") to criminal damage (occurs when you create a
substantial risk of harm to any property without the owner's consent). Wyler
has my vehicle and took payment for services, I have neither the vehicle or the
money and additional damage has been caused to my vehicle making it
mechanically inoperable (transmission and grinding right front wheel) and
created power steering pump vulnerability that did not exist before I took it
to Wyler. My vehicle's mechanical soundness has been compromised and I am
unwilling to accept my vehicle in a state that is worse than what I delivered
it to Wyler in, nearly 4 months ago. I feel that Wyler is unwilling or
incapable of providing my vehicle to me in a properly-serviced/working state. I
am open/willing to be compensated for the fair market value of my vehicle or
for another dealership of my choice to repair the vehicle at Wyler's cost.
Hello Jeff Wyler, I am happy you're in town. When I saw the signs saying Jeff Wyler
indicating you were taking over for the previous owner I was happy you were in town. I
thought it was another dealership going out of business. I am a strong supporter of
supporting local businesses. This is orb of the main reasons why I wanted
to take the opportunity to coma and buy my car from your dealership.
I am a husband and the father of three children trying to make the right choices
for me and my family in this economy it is tough. So making a long term
investment in this car is an important one. So I tried "getting my ducks in e row" as far as
understanding the resell value of this car and the depEndability of it as well of
course the safety of it. This car was the perfect choice for me as far as some reviews I read
online from Edmonds and others. I took the car for a test drive. The Buick Lacrosse was very
nice the ride was nice wonderful car. Until I looked under the hood. Upon looking under
the hood there was a large amount of corrosion on the battery. Which make
me uneasy. 1 told the salesman [redacted] about it and he said that service will take care of
it during the 172 point inspection. So I felt safe knowing that it was going through such a
rigorous inspection. So I purchased the car, (*Side note after dropping my car off my car for
a complete detail my CDs and my FOP decal was thrown away. I told [redacted] about it and he
went looking for my items he couldn't find them at first until he and I looked a little closer
we found them in the trash. There were a couple of CDs that couldn't be replaced. But
[redacted] was able to get the detail company to give me some money for that. I also
came back three times for a detail that the car was never done right. I guess I am a custom
to the cars that are steam cleaned and then plastic is put down. To protect the cleaned
carpet I also had to come back a few times for a gift certificate that was for coming in for
the test drive.)
After driving the car for a little while I noticed there was some issues with shifting
gears and also some power steering issue. So took it in for service I told the techs about the
issue I was having with the car shifting funny. I also explained to them that the car would
hesitate when it shifted from 2 to 3 gear. Side note I came in and the tech didn't know I was
coming. Even though I was sent a email confirmation in addition to that tech was supposed
to rotate my tires and he didn't because of the wheel locks that was on my car. All they had
to was call me and ask where they were but they didn't ;). So I had to reschedule a
appointment for that). So the engine was shifting funny and the power steering was make
the [redacted]d noise. I told the tech on occasion I would hear a [redacted]d noise coming from the
power steering. When I would put the car in reverse. They explained to me that they would
have to duplicate the noise in the shop. Which I know I heard on more the on occasion and I
still hear to this day. So the tech said the reason the car was shifting funny was because of
the something to do with the computer and it needed to be reset. So it was reset and they
said that they were unable to get it to make the [redacted]d noise that was coming for the power
steering. So I drove the car home the shifting improved but and not a day or two later it was
making the noise again from the power steering. Not feeling very happy about the car and
the problems. I continued to drive the car.
I was leaving my Lawyers office and I was reversing the car and the steering got stiff
and the power steering, brake assist, stabli track light came on. So I took the car into the
shop the next day and the tech told me it was the computer that went bad that was on top
of the battery. So they were going to replace it. It was replaced and I drove the car home
not a day or two later when the next thing happen.
The next event was one day I was headed to work driving down the freeway and all of a
sudden the car jerked. It acted as if it was going to stop in the engine rewed. So I turn the
radio down. To make sure it wasn't something I thought I heard and felt. I continuing
driving down the freeway. All of a sudden it does it again. So I pulled over called a tow
company. They towed my car back to the "Jeff Wyler of Columbus" The techs took a look at
it and they said it was a computer issue and also that the positive post have some ferried
wires. So it would need to have the wire replaced, Which would cost me almost 400 dollars.
I immediately began to think about all the corrosion that was on the battery that wasn't
addressed from the beginning. This had to be the source of these problems. A. I began to
!ook a little closer at the battery and the area around the battery I notice my though was
right. This was a battery corrosion issue. So I told the tech I needed to speak to the manager
and we talked it out it was under warranty. So the battery also would need to be replaced
along with the positive post. Which is located on top of the battery. So the techs replaced
that relay box with a new one. So I spoke with [redacted] the day of me picking the car up after it
was finish with these repairs. I sent a letter to him explaining the things that I read online
about the dealer the car was at prior to Jeff Wyler purchase. The dealer was name [redacted]
Nissan. It was said that the dealer was known to sell hurricane vehicle. So I no longer
wanted to be in this car considering the fact that it was purchased from them. I also told
him that I would like to cut ties with this car. I would accept a full refund of the deal because
the car was sold to me under thought that the car had been thought a 172 point inspection
and this was not the case. Because the battery was never cleaned properly which lead us to
all these other problems I have had, Which could make this deal fall under deceptive acts
and practices, [redacted] told me as soon as I seen him let's get you in another car. I was
apprehensive about that but I decided to see what would happen if we tried that. He told
me he would talk to [redacted] and see what they could do about it. [redacted] came out and
spoke to me about the email I had sent [redacted] and he said that indeed I would have to go up
in payment because it was going to be negative equity in my car, He wanted to see the car
and see what my chief complaint about it was. I told him that it was not fair for me to have
to do this because I told [redacted] prior to the purchase of the car that it had battery issue. It was
supposed to be taken care of and was not. So this isn't my fault that [redacted] drove it and
The customer dropped off the car did not tell anybody the car was here, also did not leave the keys with anyone took the keys with him. We did look at the car to find that second gear needed replaced.
We ordered the parts fixed the concern, when the customer picked the vehicle up we offered to test...
drive the vehicle with him to make sure he was happy. He declined to have anybody test drive the vehicle with him, we offered this for two
reasons. One to make sure he was happy with the repair, also to see if the problem was how he was driving the vehicle. The salesperson who sold him the vehicle who went on a test drive when he purchased the vehicle
stated she was not sure that he knew how to drive a standard shift vehicle. We did test drive the vehicle after the repairs to verify the vehicle shifted as designed. The customer is welcome to go get a second opinion on the operation
of the transmission. If there is anything else we can offer please let me know.
Mr. [redacted]. We spoke to Mr. [redacted] yesterday and he discussed with us the areas in our sales process in which he had concerns. Unfortunately he purchased a car elsewhere for less money than we were offering for his trade. I did offer our sincerest apology in regards to what he felt were excessive inquiries and I explained to him how we were not able to remove legitimate loan request inquiries from ones credit. However in light of him giving us the first shot at his business. I did extend an offer to purchase a gift card for Mr. and Mrs. [redacted] to have dinner on us. Which he felt was not necessary but definitely an acceptable gesture. As always we look forward to assisting the [redacted]'s in all of their future automotive needs and we thank you for all of your assistance.
I have two estimates from another Chevrolet dealership and from [redacted] with detailed evaluations of the vehicle. None of the other estimates referenced a ticking noise. One estimate [redacted] was only a couple days prior to taking the vehicle for service to Jeff Wyler I have photographs from two occasions where I was told that my 2008 Impala was ready and when the vehicle was brought out it leaked profusely all over the ground in front of the dealership garage door. The estimate that I was provided originally from Wyler did not mention any repairs needed for a leak or costs to cover a leak. That is due to the fact that the leak did not exist prior to Wyler Chevrolet working on the vehicle. The same logic applies to the ticking under the hood with the engine. There was no mention of ticking noise by Wyler until after they caused additional damage to my vehicle from negligence. I also have a recording of [redacted]) stating that the noise did not exist until after they (Wyler Chevrolet) worked on the 2008 Impala. Also, Wyler after charging over $2300 to fix more than just the seal referenced in the response to my complaint, stated that they would not be able to figure out the ticking noise until I authorized them to charge me nearly $400 to take apart the engine. Then I was advised that I would have to authorize the subsequent repairs necessary to correct the issue ( caused by Wyler) after they credited $734 toward the repair cost leaving me responsible for another $1700. If paid, would put repair costs at over $4000, above the cost for rebuilt / replaced engine.
We did reseal the intake on this customers vehicle, after driving the vehicle the customer stated the engine was making a noise. After checking the vehicle out we found that the lifters were getting weak causing a ticking noise. They are spring loaded
so after a period of time they do get weak. So...
we offered to put the cost of the intake reseal towards the cost of replacing the lifters even though we did not cause the lifters to go bad. The cost of resealing the intake was 966.00 the cost to replace
the lifters is 2368.00 so the difference would be 1402.00.
Mr. [redacted] called and said they paid Mr. [redacted] $2000 which paid off his loan. They do not owe him any additional money. There is nothing wrong with his car...at this time. He has a warranty. No further obligation.
We were able to assist Mr. [redacted] brother and help sort him out of this potentially bad situation. First thing we did was pay-off his current trade and then we called the bank he was financed with and we convinced them to reverse the current deal. Currently, neither Thaxton has a car or a...
car loan derived from our dealership. In essence all transactions have been canceled or reversed.
In close this was an unfortunate occurrence. That said, we can only trust the information provided to us by our customers to be actual and factual. We know things can and do happen and as a dealership in whole we want all of our customers to know they can rest assure we will always do the right thing to help satisfy our customers’ needs.
We empathize with Mr. [redacted]. As a highly rated dealer, with a strong desire
for customer satisfaction, we have made several goodwill repairs to Mr. [redacted]’s
car that were unrelated to the original diagnosis. We can provide no additional good will
repairs.
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
I would love to get the money back for my car that I traded. Or if they could give me a better warranty for my car considering the issues I have had and possible frame damage in the future. Jesus Is The Reason For The Season! Merry Christmas!!
Mr. [redacted] did experience some service concerns with his vehicle when he purchased his car back in March. However, we did address those issues and we did cover those concerns without any additional cost to him.
In the past 7 months since his initial visit to our service department. His car has not...
experienced any residual issues from his initial concerns. But we have assured him, if any issue re-surfaces due to our previous work. He should feel free to contact us immediately and we will address those issues promptly!
We value Mr. [redacted]’s business and look forward to assisting him in all of his Automotive needs in the future.
Thanks again
Wyler Management
The claims from the dealership are 100% fabricated. I was connected to Wyler through the Onstar feature. A woman connected me to the service department. I spoke with someone about the issue I was having. At that time he suggested there may a feature on the vehicle within a certain engine RPM range that blocks the 2nd gear gate and indicates a shift to 3rd gear. He told me this was an efficiency feature for skipping 2nd gear that some performance vehicles have. He said he could not be sure my vehicle had the feature but if that was the issue it was not a major repair. I was asked for my contact information from both the Onstar associate as well as the service department associate.When we spoke we also discussed the recall for the ignition key. When I initially took delivery of the vehicle a new key was ordered. I told him that key was at his dealership and I would make arrangements to get my car to them. What was not explained to me was the key was actually a blank key that needed to be cut. It is true they didn't have a working key but it is not true they were unaware of my car being there. It was parked in front of the showroom doors. When my sales person contacted me the following week she said she called because "I saw your car sitting here and wondered what was going on." Additionally, when I test drove the car I was told multiple times that my vehicle was ordered with very specific options. It is a very recognizable car that my salesperson knew immediately. There could easily have been a call sent my way to say the recall key was a blank and I could have dropped the original. There seemed to be little concern that my car sat there for almost a week.The response that I may not know how to drive a standard shift vehicle is absurd. The only discussion that took place upon picking up the vehicle was a request to sign for the repairs. I asked for my keys and let the associate know I would not sign anything without driving the car first. He said I could not take the car without signing for it. I reiterated I was not signing prior to driving the car. He told me the keys were in it. I removed the plastic seat cover and paper floor mat and asked if I could use his trash can. I then drove the car. When I returned with a friend to pick up my other car the dealership was closed. Regardless of when I drove the vehicle personal attacks on my shifting aptitude will not be evaluated.I do not think it is unreasonable to not want a car with a rebuilt transmission before it's had its first oil change.