Jeff Wyler Dixie Chevrolet

After connecting with you about my complaint, the General Manager, [redacted], called almost immediately and asked me to bring my Escalade back in and he then fixed all my mechanical issues!  That’s customer service![redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]s

Response: Mr. [redacted] brought his vehicle to us for repairs. He wanted to buy his own parts for us to put on. We normally don't allow this but we made a concession for Mr. [redacted]. We replaced 1 part and then another part was needed. It took Mr. [redacted] a long...

period of time to provide this part for us. His vehicle was here for a long period of time but that was because Mr. [redacted] took a long time getting us the different parts he wanted installed. We did discount the work that we did when he came in to pick up his vehicle. Sent on: 10/31/2016 1:09:10 PM

After connecting with you about my complaint, the General Manager, [redacted], called almost immediately and asked me to bring my Escalade back in and he then fixed all my mechanical issues!  That’s...

customer service!
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Nicholas [redacted]

Per [redacted], Service Director, Jeff Wyler Dixie. Just got off the phone with Mr. [redacted] and the situation ,he says, has been resolved. He had received some booklets through the mail that explained the coverage’s. I let him know that he can call me if he had any more questions. Thank...

you,[redacted]Jeff Wyler Automotive Family

No they have not I was told I would get a call around the 15 th of August and I have not received a call yet!

Response: I actually spoke to [redacted] at length about this situation. I did let him know that we inspect all of the used vehicles we sell. I also let him know that sometimes issues will come up with used cars that are out of our control. This was a high...

mileage car that he purchased AS-IS. I let him know that I could work with him on the price of fixing it or that I could take it in trade. He wanted a full refund for the vehicle and I let him know that was something we wouldn't do. Sent on: 11/1/2016 5:50:20 PM

Business Response to a Complaint Complaint ID#: [redacted] Company Name: Jeff Wyler Dixie Chevrolet Company Contact: [redacted] Company Phone: ###-###-#### Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: ...

Response:Ms. [redacted] and her sister came in to purchase or lease two new vehicles from us. Yes there was an issue with the wrong vin number being typed on one set of paperwork. Unfortunately the lender gets to make the final decision. We tried to work with the lender to get them to fund both of these deals which is not a quick and easy process. We wanted to have the [redacted] sisters stay in the vehicles we were trying to get them funded on but the bank ultimately said no. We refunded both of there deposits and gave them their trades back. We were so sure the deals would be ok that we actually serviced and detailed their trade in's so we could put them up for sale once the new car deals funded. So we gave them back both trades in much better shape than they traded them (we spent about$2,000 in service and detail on both vehicles). Sent on: 5/12/2016 10:05:23 AM

I applied for car loan with Jeff Wyler on 8/3/2015 I told them I would have 2,000.00 in 7-10 days wanted payment’s 300.00 -350.00 max. Mike T was working on it I called him back told him things didn’t work out I don’t have anything down he said let me work on it see if can get it with no down payment he said u need a van I said yes or third row he said ok. He called me back on 8/6/15 @ 1:30 said Ms. Ford I have it worked out with no down payment monthly 450.00 I said it more than what I want but I’ ll make it work. He told me what to bring I went to the Dixie store was there 2 plus hours to be told I can’t do it without 500.00 down can u borrow it from someone I said no then I asked could I put it to the end of loan…. Brandy M comes in being really rude and said in my computer I have 2,000.00 down I said that what I thought but I spoke with Mike and told him didn’t have she said the bank wants 500 now and 500 in later date I said Mike just said 500.00 she said well I’m telling u this cause what he said wasn’t right she kept over talking me I said well I can go else were she said good luck closed the door as I was talking I left complaint on the voice mail for Jeff Wyler and manger called me back he said he would look into then I find out that Mike was saying that I lied about everything he didn’t say that I have it recorded on my phone.. I feel based off these 2 employees Jeff Wyler does not value customers because the way Brandy talked to me like I was nothing then Mike lying on customers I would rate the company with all zeroes and would not advise anyone to go there .


Thank you
Laketha