Jeff Wyler Dixie Honda

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am not satisfied by thisOur credit was worsened only because of thisI was not part of the loan at allHowever I am liable and find this to be not good business to FORGE a signitureI never received a copy and will be contacting an attorney in reguards to this complaint [redacted] is my boyfriend not my husbandI don't know any reputable company that you buy a vehicle from in July and don't have a standing contract until OctoberThat isn't acceptable at allI wanted to be satisfied by them helping us and nothing more than thatI will contact our [redacted] company to receive the original documents to prove I didn't sign them and will see what a judge has to say Regards, [redacted] Read More Customer Complaints: $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });

Business Response to a Complaint Complaint ID#: [redacted] Company Name: JEFF WYLER DIXIE HONDA Company Contact: [redacted] Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: *** [redacted] Staff Member: Response: I spoke with [redacted] and it seems that this incident was just a lack of communicationThe email she received about $1,worth of savings was sent because about months ago a savings card was mailed to their home [redacted] didn't remember receiving anything and I explained to her that the email was just to let her know that the savings available on the card expired months from when it was originally sentShe understood what I explained to her and she is going to reach back out to meI let her know that I would like to help her out with discounts on accessories if she planned on adding some Sent on: 8/31/7:02:PM

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond here ONLY] Regards, [redacted] 11/1/ Complaint When purchasing a vehicle through Jeff Wyler we had a financing person named Mr [redacted] We traded our vehicle and purchased our Honda Access CoupeWhile doing so [redacted] had made hits on our credit to get financingThus making our credit very lowAnyway, we had been told that our financing fell through and he would need to get us a new loanThis was in July of Jeff Wyler had already sold our vehicle so there was no turning back [redacted] then had to get us financing through another lender and while doing so he had to run our credit some moreThis happened timesFinally in October we were [redacted] d through [redacted] I never signed the papers for this loan nor even seen themOur car is worth 10,but we are paying 19,When I went to get the registration paid on the car I was told I'm not even on the titleHow am I not on the title when I am on the loanThis is very shady business to meMy boyfriend whom is on the loan with me used to work for Jeff Wyler and I did contact the manager who did absolutely nothing for usI do know my boyfriend was scolded and yelled at for going above the managers head..M My understanding is that Mr [redacted] was let go because of these complaintsI am so disappointed in the handling of this whole processI feel like I am not the only one who has been dealt with like this Desired Resolution I am needing a copy of the contractI need to be contacted from the general manager and I want them to help me get a new or used vehicle my credit is still really low [redacted] and I have put grown our coupe and I feel like this is the least they can do Consumer Business Dialog

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowJust to clarify, I not only left a deposit, but I signed a purchase agreement and specifically asked that a vehicle be ordered for me The agreed upon price was at a very favorable price It was recently suggested to me by another dealership that the favorable price may be creating a disincentive for Jeff Wyler Dixie Honda (JWDH) to fulfill my order While JWDH has made repeated offers to cancel my order/return my deposit, I would like to believe that JWDH still intends to fulfill the purchase agreement If JWDH is unwilling or unable to fulfill the order, I believe it would be reasonable for JWDH to reimburse me for any increase in cost resulting from me having to purchase the vehicle through a different Honda dealershipRegards, [redacted]  %

We have been working with Ms [redacted] for a few weeks now to get her VW fixed The vehicle should be ready by the end of this week and Ms [redacted] seems to be happy with the help she is getting from us We have put her in a loaner car free of charge while doing this work The delay before was due to a warranty that Ms [redacted] purchased that had not taken effect yet Please let me know if there is anything else you needThanks, [redacted] General Manager Jeff Wyler Dixie Honda

Response: THE VEHICLE IN QUESTION WAS A LEASE TURN INWE CUT THE CUSTOMER A CHECK FOR $FOR THE REMAINING TWO LEASE PAYMENTS AND THAT WAS AGREED TO AND SET UP IN THE DEALIF PROPERTY TAXES AND OR PENALTIES WERE DUE TO HONDA AFTER THE LEASE WAS TURNED IN SHE IS RESPONSIBLE FOR THATTHIS WAS EXPLAINED TO [redacted] Sent on: 11/1/5:58:PM

Business Response to a Complaint Complaint ID#: [redacted] Company Name: Jeff Wyler Dixie Honda Company Contact: [redacted] Company Phone: ###-###-#### Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: Response: [redacted] and her husband came in and leased a car from us in MayI have spoken with my sales manager that handled their deal and it seems that there is confusion between mileage/wear and tear penalties and negative equityIf a lease is turned in instead of traded in the customer is responsible for any mileage/wear and tear penaltiesIf the customer trades the car to the dealer they are not charged any penalties from the lenderThey did trade their lease in to us and they did sign a purchase order stating that there was negative equity of $2,They also gave us a 100% survey through Honda Motor Company that they didn't receive until roughly a week after the saleSo if they got home and looked over the paperwork and were that unhappy why would they rate us as Excellent across the board? Sent on: 7/11/3:01:PM

Response: [redacted] AND HER HUSBAND, ***, PURCHASED A VEHICLE FROM US TWO YEARS AGOTHEY HAD CHALLENGED CREDIT AND THERE WERE A FEW ISSUES GETTING THEIR LOAN FUNDEDWE HAD TO RE-SUBMIT TO FINALIZE A LOAN FOR THEM BECAUSE THEIR CREDIT HAD WORSENED SINCE THE ORIGINAL SUBMISSION THE BANKS PULL CREDIT ALSO WHEN A LOAN IS SUBMITTED NOT JUST THE DEALERTHE BANK ALSO CONTROLS THE AMOUNT OF MONEY THAT CAN BE BORROWED ON A VEHICLENEITHER THE DEALER OR THE BANK CAN CONTROL WHAT A VEHICLE WILL BE WORTH YEARS DOWN THE ROADSent on: 10/31/1:13:PM

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,*** ***

Business Response to a Complaint Complaint ID#: *** Company Name: Jeff Wyler Dixie Honda Company Contact: *** *** Company Phone: ###-###-#### Company Email: *** Person Who Sent the Complaint: *** *** Staff Member:
Response: *** and her husband came in and leased a car from us in MayI have spoken with my sales manager that handled their deal and it seems that there is confusion between mileage/wear and tear penalties and negative equityIf a lease is turned in instead of traded in the customer is responsible for any mileage/wear and tear penaltiesIf the customer trades the car to the dealer they are not charged any penalties from the lenderThey did trade their lease in to us and they did sign a purchase order stating that there was negative equity of $2,They also gave us a 100% survey through Honda Motor Company that they didn't receive until roughly a week after the saleSo if they got home and looked over the paperwork and were that unhappy why would they rate us as Excellent across the board? Sent on: 7/11/3:01:PM
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I have not received any communication from the dealership after filing this complaintI received a voicemail from the dealership the week after the purchase, which I still have, that they have the second keyI was promised it would be delivered with the titleIt was notThen promised it would be mailedWas not Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]
Regards,
*** ***

Business Response to a Complaint
Complaint ID#:
***
Company Name:
JEFF WYLER DIXIE HONDA
Company Contact:
*** ***
Company Phone:
###-###-####
Company Email:
***
Person Who Sent the
Complaint:
*** *** ***
Staff Member:
Response:
MR*** LEFT A DEPOSIT ON A TOURING CRV THAT HE WANTEDWE HAVE BEEN TRYING TO GET THIS VEHICLE SINCE MR*** LEFT US THE DEPOSITHONDA ONLY BUILDS A CERTAIN NUMBER OF TOURING CRV'S AND WE HAVEN'T BEEN ABLE TO SECURE ONE THROUGH HONDA OR THROUGH DEALER TRADE WITH OTHER HONDA STORESWE HAVE COMMUNICATED THIS TO MR*** AND HE KNOWS THAT WE HAVE NOT BEEN ABLE TO OBTAIN ONEWE HAVE TRIED TO GIVE MR*** HIS DEPOSIT BACK BUT HE TOLD US TO KEEP IT AND KEEP TRYING TO GET THE CRV TOURING
Sent on: 3/2/10:06:AM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am not satisfied by thisOur credit was worsened only because of thisI was not part of the loan at allHowever I am liable and find this to be not good business to FORGE a signitureI never received a copy and will be contacting an attorney in reguards to this complaint*** *** is my boyfriend not my husbandI don't know any reputable company that you buy a vehicle from in July and don't have a standing contract until OctoberThat isn't acceptable at allI wanted to be satisfied by them helping us and nothing more than thatI will contact our *** company to receive the original documents to prove I didn't sign them and will see what a judge has to say.
Regards,
*** ***
7/25/
Complaint
About years ago I leased a Honda Civic from *** *** Honda Chevrolet I never had any trouble in the years I leased with themWell after getting numerous letters in the mail stating if we came by to buy or lease another vehicle we wouldn't be charged any negative equity for the
Honda Civic when we traded it back in we decided to go talk to themSaturday May 22nd my husband and I went to see what our options were on either buying another car, buying the car I was leasing, or just drop off the one I had leased (because we didn't want to get stuck in the hole of leasing again)Every time I asked the sales guys how much would it be to just drop my vehicle off (since I did go over the allowed miles) they were very reluctant to tell me that price because they wanted to sell me another vehicleFinally after asking many times I was told I would owe about $2,but they promised if I bought another car from them they would drop all the negative equity from the We where made to feel stuck with buying a car from themThey wouldn't even tell us the intrest rate on our new car before we signed the papers(that's our fault for not pushing more before we signed but the intrest rate isn't the problem)So we bought a new Honda Civic ( BTW I love the car it's beautiful)We get home and look over the like pages of paperwork and see that they did charge us about $2,negative equity for my leased even though we were told numerous times we wouldn't be charged for thatIf I knew we were gonna have to pay that $2,anyway I would have just dropped the leased car off and went elsewhere to look for another car like at the *** storeWhen I called to talk with the car lot about all this they say we'll it must of been a misunderstanding blah blah blahThey tried to offer me free floor mats or free oil changes for years (my grandpa sells ams oil and gives it to me free then I change my own oil for free so I don't need that) but they say there is nothing they can do about the numbers and pricingBull!!! They also misguided me to make me think they poly steel they put on my car was included in the price of the car as well but then charged me over $for thatBut I already had that put on so there's nothing I can do about thatI wouldn't have gotten the poly steel had I known the costI feel this was a classic case of bait and switch I just want people to be very aware before signing any paperwork when buying a car so nothing additional gets slid under your radarI will keep looking into this to see if there is anything I can do about it but I don't want anyone else to have to deal with the same crap I'm dealing with at Jeff Wyler Dixie HondaI know this is a he said she said case and maybe just maybe this was a misunderstanding on my part(doubtful) I will say other than Jeff Wyler Dixie sticking an additional $2,for the negative equity they promised me I wouldn't be charged and the $for the poly steel I was lead to believe was included in the priceI absolutely love the car and the sales guys where very nice they just refuse to help fix this mistake
Desired Resolution
I would like them to stay true to their original wordI feel this was like a bait and switchI know I can't get the money for the poly steel back but I would like to have the negative equity charge taken off of what I owe since I was told and lead to believe several times that I would not be
charged the negative equity for my previous vehicle
Consumer Business Dialog

Business Response to a Complaint
Complaint ID#:
***
Company Name:
JEFF WYLER DIXIE HONDA
Company Contact:
***
Company Phone:
***
Company Email:
***
Person Who Sent the Complaint:
*** ***
Staff Member:
Response:
Mr*** and Jeff Wyler Dixie Honda have resolved this issueMr*** came in and took delivery of a Honda CRV instead of waiting to see if a Touring trim level would be available in the futureHe and his wife were satisfied with this resolution
Sent on: 3/30/6:18:PM

Ms*** called and asked about the money with Jessica our finance departmentJessica explained, all Ms*** needs to do is come in and sign the paperwork so we can file for her refundWe are happy to refund her money but she has to come in and sign the paperwork
and she has not done soAs soon as she is able to come in and sign the paperwork we will file for the refund. She will also not receive a full refund because it is proratedShe signed all the appropriate menu items to agree to all the terms stated in the contract Thank you *** *** General Manager Jeff Wyler Dixie Honda

Business Response to a Complaint Complaint ID#: *** Company Name: Jeff Wyler Dixie Honda Company Contact: *** *** Company Phone: ###-###-#### Company Email: *** Person Who Sent the Complaint: *** *** Staff Member: Response: We have reached out to *** numerous times over the last few months and have never received a call backI'm not really sure what to do from here? Sent on: 7/11/3:03:PM

Business Response to a
Complaint
Complaint
ID#:
***
Company
Name:
JEFF
WYLER DIXIE HONDA
Company
Contact:
*** ***
Company
Phone:
###-###-####
Company
Email:
***
Person
Who Sent the Complaint:
*** ***
Staff
Member:
Response:
***
did not trade her Odyssey in to us she turned the lease in to Honda
FinancialWe had set up in the deal that we would cut a check for two
remaining payments for her leaseAny other charges that she is incurring would
come from Honda Financial for over mileage or wear and tearI will reach out
to Honda Financial to see what the $3,in charges consists of
Sent on:
5/13/6:05:PM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12650582, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Because of a tight work schedule and assisting my parents at their home, I am not able to drive to Louisville, KY to sign for refunds.  I am asking Jeff Wyler to mail the necessary documents for refunds to me at my new address:Donna Abshire402 McDowell DriveWinchester, KY  40391 These amounts do total up to $4,399.00, I am asking for a full refund for this amount from you since these added on amounts were charged to me by you, Jeff Wyler Dixie Honda.  The individual amounts are broken down as follows: Costguard:  $2,463.00Allstate:  $1,086.00Western Diversified:  $850.00Total: $4,399.00 
Regards,
Donna Abshire

Paper work taken to Ms. [redacted] for her to sign.Thank you for your assistance.[redacted]Jeff Wyler Automotive Family

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am not satisfied by this. Our credit was worsened only because of this. I was not part of the loan at all. However I am liable and find this to be not good business to FORGE a signiture. I never received a copy and will be contacting an attorney in reguards to this complaint. [redacted] is my boyfriend not my husband. I don't know any reputable company that you buy a vehicle from in July and don't have a standing contract until October. That isn't acceptable at all. I wanted to be satisfied by them helping us and nothing more than that. I will contact our [redacted] company to receive the original documents to prove I didn't sign them and will see what a judge has to say. 
Regards,
[redacted]