Jeff Wyler Dixie Honda

Complaint# [redacted]. It is the Policy of Jeff Wyler Dixie Honda to be transparent in all deals.  Listed within the Ad for the Vehicle in question was a description of what came with the price of the vehicle.  Certification and any other warranties were not part of the price that was...

listed online but could be purchased at an additional cost.   The customer was offered the opportunity to purchase additional warranties and certifications but the customer elected  not to purchase them.   The vehicle was sold for the online price. Thank you  [redacted] General ManagerJeff Wyler Dixie Honda[redacted]

Business Response to a Complaint
Complaint ID#:
[redacted]
Company Name:
Jeff Wyler Dixie Honda
Company Contact:
[redacted]
Company Phone:
###-###-####
Company Email:
[redacted]
Person Who Sent the...

Complaint:
[redacted]
Staff Member:
Response:
I spoke with Mr. [redacted] and let him know that I had already claimed his online $25 gift card and that he should have received an email with the verification. He stated that he didn't so I re-submitted the offer and he said he did receive it but that he doesn't use Amazon for the $25 online Amazon gift card. I then submitted a $25 Visa online gift card for him to use. So I assigned two $25 gift cards to Mr. [redacted]. Please contact me if you have any questions.
Sent on: 12/2/2014 11:02:33 AM

Response: [redacted] AND HER HUSBAND, [redacted], PURCHASED A VEHICLE FROM US TWO YEARS AGO. THEY HAD CHALLENGED CREDIT AND THERE WERE A FEW ISSUES GETTING THEIR LOAN FUNDED. WE HAD TO RE-SUBMIT TO FINALIZE A LOAN FOR THEM BECAUSE THEIR CREDIT HAD WORSENED SINCE THE ORIGINAL SUBMISSION . THE BANKS PULL...

CREDIT ALSO WHEN A LOAN IS SUBMITTED NOT JUST THE DEALER. THE BANK ALSO CONTROLS THE AMOUNT OF MONEY THAT CAN BE BORROWED ON A VEHICLE. NEITHER THE DEALER OR THE BANK CAN CONTROL WHAT A VEHICLE WILL BE WORTH YEARS DOWN THE ROAD. Sent on: 10/31/2016 1:13:25 PM

We have reached out to the customer to discuss the situation but have not heard back.  He bought a used car with over 100,000 miles on it.  If we have two keys with give the customer both sets.  If we only have one key that is what the customer gets.  When you buy a new car you...

get two sets of keys but that is not the case with a used car.  Let me know if you have any other questions.  Thanks, [redacted]General ManagerJeff Wyler Dixie Honda / Chevrolet

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
[redacted]
 
 The car was traded in, and the car was not over in mileage nor did it have any damage to it. This dealership has been shady from day 1. I reached out to them on more than 2 occasions.

Business Response to a Complaint
Complaint ID#:
[redacted]
Company Name:
JEFF WYLER DIXIE HONDA
Company Contact:
[redacted]
Company Phone:
5[redacted]
Company Email:
[redacted]
Person Who Sent the Complaint:
[redacted]...

[redacted]
Staff Member:
Response:
I spoke with [redacted] and it seems that this incident was just a lack of communication. The email she received about $1,000 worth of savings was sent because about 11 months ago a savings card was mailed to their home. [redacted] didn't remember receiving anything and I explained to her that the email was just to let her know that the savings available on the card expired 12 months from when it was originally sent. She understood what I explained to her and she is going to reach back out to me. I let her know that I would like to help her out with discounts on accessories if she planned on adding some.
Sent on: 8/31/2015 7:02:19 PM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]The vehicle was advertised on their combat web site at the price I paid,$13,995, and had"Certified" inn bold blue color.  I paid the asking price!.  No where in the ad did it say certification would cost extra.  Their add also stated that the vehicle had navigation.  Not my fault that the dealership management doesn't have better control of their sales process.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am not satisfied by this. Our credit was worsened only because of this. I was not part of the loan at all. However I am liable and find this to be not good business to FORGE a signiture. I never received a copy and will be contacting an attorney in reguards to this complaint. [redacted] is my boyfriend not my husband. I don't know any reputable company that you buy a vehicle from in July and don't have a standing contract until October. That isn't acceptable at all. I wanted to be satisfied by them helping us and nothing more than that. I will contact our [redacted] company to receive the original documents to prove I didn't sign them and will see what a judge has to say. 
Regards,
[redacted]









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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Just to clarify, I not only left a deposit, but I signed a purchase agreement and specifically asked that a vehicle be ordered for me.  The agreed upon price was at a very favorable price.  It was recently suggested to me by another dealership that the favorable price may be creating a disincentive for Jeff Wyler Dixie Honda (JWDH) to fulfill my order.  While JWDH has made repeated offers to cancel my order/return my deposit, I would like to believe that JWDH still intends to fulfill the purchase agreement.  If JWDH is unwilling or unable to fulfill the order, I believe it would be reasonable for JWDH to reimburse me for any increase in cost resulting from me having to purchase the vehicle through a different Honda dealership.
Regards,
[redacted]
 
 
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Complaint# [redacted]. It is the Policy of Jeff Wyler Dixie Honda to be transparent in all deals.  Listed within the Ad for the Vehicle in question was a description of what came with the price of the vehicle.  Certification and any other warranties were not part of the price that was listed online but could be purchased at an additional cost.   The customer was offered the opportunity to purchase additional warranties and certifications but the customer elected  not to purchase them.   The vehicle was sold for the online price. Thank you  [redacted] General ManagerJeff Wyler Dixie Honda[redacted]

Business Response to a Complaint Complaint ID#: [redacted] Company Name: Jeff Wyler Dixie Honda Company Contact: [redacted] Company Phone: ###-###-#### Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: ...

Response: [redacted] and her husband came in and leased a car from us in May. I have spoken with my sales manager that handled their deal and it seems that there is confusion between mileage/wear and tear penalties and negative equity. If a lease is turned in instead of traded in the customer is responsible for any mileage/wear and tear penalties. If the customer trades the car to the dealer they are not charged any penalties from the lender. They did trade their lease in to us and they did sign a purchase order stating that there was negative equity of $2,165.83. They also gave us a 100% survey through Honda Motor Company that they didn't receive until roughly a week after the sale. So if they got home and looked over the paperwork and were that unhappy why would they rate us as Excellent across the board? Sent on: 7/11/2016 3:01:08 PM

This one of the adds online at [redacted].com. The price is lowered over time notice though that the mileage is the same. [redacted].com does not have access to pictures of the add as they are done by third party.  See in additional options at bottom of add that certification is included.  The dealer never changed the wording at any time even while lowering their asking price. Dealer Name: Vehicle Description: VIN: Mileage: Price: Dealer Stock Number: Exterior Color: Interior Color: Engine: Transmission: STANDARD_FEATURE: [redacted] Vehicle Data for: [redacted] Jeff Wyler Dixie Honda [redacted] Honda Fit [redacted] $15,400 [redacted] Silver 1.5L I4 16V GDI DOHC Automatic CVT Fuel Consumption: City: 32 mpg, Fuel Consumption: Highway: 38 mpg, Remote power door locks, Power windows, Cruise controls on steering wheel, Cruise control, 4-wheel ABS Brakes, Front Ventilated disc brakes, 1st and 2nd row curtain head airbags, Passenger Airbag, Side airbag, Express open/close glass sunroof, Rear spoiler: Lip, Bluetooth HandsFreeLink wireless phone connectivity, Audio system security, In-Dash single CD player, Audio system memory card slot, MP3 player, AM/FM stereo, Radio Data System, Speed Sensitive Audio Volume Control, Total Number of Speakers: 6, Braking Assist, ABS and Driveline Traction Control, Stability control, Privacy glass: Light, Machined aluminum rims, Wheel Diameter: 16, Wheel Width: 6, Front fog/driving lights, Urethane steering wheel trim, Urethane shift knob trim, Metal-look dash trim, Video Monitor Location: Front, Trip computer, External temperature display, Tachometer, Manufacturer's 0-60mph acceleration time (seconds): 8.3 s, Power remote driver mirror adjustment, Power remote passenger mirror adjustment, Dual vanity mirrors, Daytime running lights, Audio controls on steering wheel, Front reading lights, Anti-theft alarm system, Cloth seat upholstery, Bucket front seats, Split rear bench, Fold forward seatback rear seats, Tilt and telescopic steering wheel, Transmission gear shifting controls on steering wheel, Electric power steering, Suspension class: Regular, Interior air filtration, Manual front air conditioning, Tire Pressure Monitoring System, Cargo area light, Max cargo capacity: 53 cu.ft., Vehicle Emissions: ULEV III, Fuel Type: Regular unleaded, Fuel Capacity: 10.6 gal., Instrumentation: Low fuel level, Clock: In-radio display, Dusk sensing headlights, Coil front spring, Regular front stabilizer bar, Independent front suspension classification, Strut front suspension, Front Independent Suspension, Coil rear spring, Semi-independent rear suspension, Torsion beam rear suspension, Front suspension stabilizer bar, Intermittent front wipers, Steel spare wheel rim, Spare Tire Mount Location: Inside under cargo, Grille with chrome bar, Center Console: Full with covered storage, Curb weight: 2,630 lbs., Overall Length: 160.0", Overall Width: 67.0", Overall height: 60.0", Wheelbase: 99.6", Front Head Room: 38.0", Rear Head Room: 37.6", Front Leg Room: 41.4", Rear Leg Room: 39.3", Front Shoulder Room: 54.8", Rear Shoulder Room: 52.6", Front Hip Room: 51.5", Rear Hip Room: 45.1", Two 12V DC power outlets, Transmission hill holder, Seatbelt pretensioners: Front, Rear center seatbelt: 3-point belt, Door reinforcement: Side-impact door beam, Engine immobilizer, Cargo tie downs, Floor mats: Carpet front and rear, Cupholders: Front and rear, Door pockets: Driver, passenger and rear, Seatback storage: 1, Tires: Width: 185 mm, Tires: Profile: 55, Tires: Speed Rating: H, Diameter of tires: 16.0", Type of tires: AS, Tires: Prefix: P, Left rear passenger door type: Conventional, Rear door type: Liftgate, Right rear passenger door type: Conventional, Body-colored bumpers, Integrated roof antenna, 4 Door, Selective service internet access, Driver airbag, Manual child safety locks   [redacted] OPTIONAL_FEATURE: 160-Watt Am/Fm/Cd Audio System, 6 Speakers, AM/FM Radio, CD Player, Mp3 Decoder, Air Conditioning, Rear Window Defroster, Power Steering, Remote Keyless Entry, Steering Wheel Mounted Audio Controls, Traction Control, ABS Brakes, Dual Front Impact Airbags, Dual Front Side Impact Airbags, Front Anti-Roll Bar, Front Wheel Independent Suspension, Low Tire Pressure Warning, Occupant Sensing Airbag, Overhead Airbag, Power Moonroof, Brake Assist, Electronic Stability Control, Front Fog Lights, Fully Automatic Headlights, Panic Alarm, Security System, Speed Control, Bumpers: Body-Color, Power Door Mirrors, Spoiler, Cloth Seat Trim, Driver Door Bin, Driver Vanity Mirror, Illuminated Entry, Outside Temperature Display, Passenger Vanity Mirror, Telescoping Steering Wheel, Tilt Steering Wheel, Front Bucket Seats, Front Center Armrest, Split Folding Rear Seat, Passenger Door Bin, 16 Alloy Wheels, Rear Window Wiper, ** Accident Free Carfax **, ** Affordable Price Range **, ** Ask About Our Easy Financing **, ** Balance Of Factory Warranty **, ** Bluetooth/Handsfree **, ** Clean Carfax Report**, ** Inquire Now! **, ** Low Miles **, ** Navigation/Gps **, ** One Owner Carfax **, ** Passed Our Safety Inspection **, ** Will Not Last Long **, ** Honda Certified** SELLER_NOTE: ** ACCIDENT FREE CARFAX **, ** AFFORDABLE PRICE RANGE **, ** ASK ABOUT OUR EASY FINANCING **, ** BALANCE OF FACTORY WARRANTY **, ** BLUETOOTH/HANDSFREE **, ** CLEAN CARFAX REPORT**, ** INQUIRE NOW! **, ** LOW MILES **, ** NAVIGATION/GPS **, ** ONE OWNER CARFAX **, ** PASSED OUR SAFETY INSPECTION **, ** WILL NOT LAST LONG **, and ** HONDA CERTIFIED**. Who could say no to a truly wonderful car like this wonderful 2015 Honda Fit? Honda Certified Pre-Owned means you not only get the reassurance of a 12mo/12,000 mile limited warranty, but also up to a 7yr/100k mile powertrain warranty, a 182-point inspection/reconditioning. This fantastic Honda is one of the most sought after used vehicles on the market because it NEVER lets owners down. 502-804- 5450 JEFF WYLER HONDA DON'T LET OUR AGGRESSIVE PRICING FOOL YOU - THERE IS NOTHING WRONG WITH THIS SUPER CLEAN, GARAGE KEPT LOADED WITH LOW MILES IN ADDITION TO A GREAT RECOMMENDATION BY THE PREVIOUS OWNER, THIS BEAUTY COMES LOADED UP WITH A CERTIFIED CLEAN ONE-OWNER CARFAX REPORT, GREAT SERVICE RECORDS, AND MUCH, MUCH MORE. BUY WITH CONFIDENCE KNOWING ONE OF OUR MASTER TECHNICIANS HAS GIVEN THIS GORGEOUS VEHICLE A THOROUGH 50-POINT INSPECTION AND ALL IT NEEDED WAS A BASIC SERVICE TO BE READY FOR OUR FRONT LINE. IN FACT, IT'S SO NICE IT QUALIFIES FOR OUR PREMIER PRE-OWNED PROGRAM. THAT MEANS IN ADDITION TO THE BALANCE OF THE FACTORY WARRANTY, YOU GET SPECIAL RATES AND SPECIAL PRICING ON EXTENDED WARRANTIES. THIS VEHICLE IS NICE AT THIS PRICE CAN'T LAST LONG SO DON'T DELAY, COME SEE US TODAY.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
[redacted]











11/1/2016






Complaint

When purchasing a vehicle through Jeff Wyler we had a financing person named Mr. [redacted].. We traded our vehicle and purchased our 2009 Honda Access Coupe. While doing so [redacted] had made 18 hits on our credit to get financing. Thus making our credit very low. Anyway, we had been told that our...

financing fell through and he would need to get us a new loan. This was in July of 2014. Jeff Wyler had already sold our vehicle so there was no turning back. [redacted] then had to get us financing through another lender and while doing so he had to run our credit some more. This happened 3 times. Finally in October we were [redacted]d through [redacted]. I never signed the papers for this loan nor even seen them... Our car is worth 10,000 but we are paying 19,000... When I went to get the registration paid on the car I was told I'm not even on the title. How am I not on the title when I am on the loan. This is very shady business to me. My boyfriend whom is on the loan with me used to work for Jeff Wyler and I did contact the manager who did absolutely nothing for us. I do know my boyfriend was scolded and yelled at for going above the managers head..M My understanding is that Mr. [redacted] was let go because of these complaints.. I am so disappointed in the handling of this whole process. I feel like I am not the only one who has been dealt with like this.







Desired Resolution

I am needing a copy of the contract. I need to be contacted from the general manager and I want them to help me get a new or used vehicle my credit is still really low. [redacted] and I have put grown our coupe and I feel like this is the least they can do...

Consumer Business Dialog

Business Response to a Complaint Complaint ID#: [redacted] Company Name: Jeff Wyler Dixie Honda Company Contact: [redacted] Company Phone: ###-###-#### Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: ...

Response: [redacted] and her husband came in and leased a car from us in May. I have spoken with my sales manager that handled their deal and it seems that there is confusion between mileage/wear and tear penalties and negative equity. If a lease is turned in instead of traded in the customer is responsible for any mileage/wear and tear penalties. If the customer trades the car to the dealer they are not charged any penalties from the lender. They did trade their lease in to us and they did sign a purchase order stating that there was negative equity of $2,165.83. They also gave us a 100% survey through Honda Motor Company that they didn't receive until roughly a week after the sale. So if they got home and looked over the paperwork and were that unhappy why would they rate us as Excellent across the board? Sent on: 7/11/2016 3:01:08 PM








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We have been working with Ms. [redacted] for a few weeks now to get her VW fixed.  The vehicle should be ready by the end of this week and Ms. [redacted] seems to be happy with the help she is getting from us.  We have put her in a loaner car free of charge while doing this work.  The delay...

before was due to a warranty that Ms. [redacted] purchased that had not taken effect yet.  Please let me know if there is anything else you need.
Thanks,
 
[redacted]
General Manager
Jeff Wyler Dixie Honda

Response: THE VEHICLE IN QUESTION WAS A LEASE TURN IN. WE CUT THE CUSTOMER A CHECK FOR $700 FOR THE REMAINING TWO LEASE PAYMENTS AND THAT WAS AGREED TO AND SET UP IN THE DEAL. IF PROPERTY TAXES AND OR PENALTIES WERE DUE TO HONDA AFTER THE LEASE WAS TURNED IN SHE IS RESPONSIBLE FOR THAT. THIS WAS EXPLAINED TO [redacted]. Sent on: 11/1/2016 5:58:49 PM