Below is information provided by [redacted], Jeff Wyler Fairfield.
0in 0in 0pt;">
Jeff Wyler Fairfield did send two of the remaining to KMFm Kia Motor Financing, totaling $836
KMF applied the payments to the wrong account and they should have this corrected by 06/*4/20*6 according to customer service. Customer service stated that the customer is aware of this.
We do owe one additional payment in the amount of $4*8.00. This payment will be sent to KMF on 06/*4/20*6. No other payments, fees, or charges are due from us.
Finally, we will contact the customer today to schedule the rocker panel and fender repair.
Sincerely,
[redacted]
Jeff Wyler Automotive Family
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
On the second report dated 8/18/16 it says “upon further inspection found tab lock broken for crank sensor”. According to all of the information that I have seen and have been told the lock on the harness can be broken if you're not careful when you are attempting to remove the sensor.
If this lock or harness was broken when I initially brought the car in for service then it should have been detailed in the written estimate they provided. There was nothing said about anything being broken. There was a thorough and detailed report done on my car before any service was done and I repeat there was nothing stated as being broken. Again I believe the item was broken due to negligence on behalf of the technician doing the work and I do not agree that putting glue on the connection is going to resolve this issue. Jeff Wyler Nissan should do what is right and replace what they broke.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.If I cannot get my rim replaced,I'm not going to deal with this company any further. The paint on my rim was rubbed off while getting worked on. It did not happen in the car accident. It's one rim. Not all four.
Regards,[redacted]
Customer was first in on 9/27/2016 we completed alignment under factory adjustment.
...
Customer returned on 10/05/2016 and stated she had alignment completed at different location we found caster was left in a loose position from outside locations intervention. we completed alignment and covered under factory goodwill.
Customer returned on 10/19/2016 and stated alignment was out again technician test drove over night and was unable to duplicate customer concern.
Sincerely,
[redacted]
Fixed Operations Director
Jeff Wyler Fairfield
I purchased a 20*2 Kia Optima SX-T on April 5, 20*6. After test driving the vehicle we began to settle on a price. I found some less expensive vehicles of the same model in the area and asked why the price difference. I was told it was because of the clean CARFAX report that showed no damage. The sales person pulled up the VIN on CARFAX of the comparable vehicle to show there had been previous damage and also pulled the carfax for the vehicle I was interested in to show that there was no previous damage which explained the price difference. We eventually settled on a price and I went outside to wait for the paperwork to be drawn up. While outside, I noticed that the rocker panel had damage and called over the sales manager. He had another employee come over to check out the damage and they both said it could be repaired no problem. I then noticed that the front bumper had a "split" type flaw directly in front of the passenger wheel and the sales manager also said that issue would be fixed as well. I was called in to work on the finance paperwork and included was a notice that Jeff Wyler would fix the damages. The paperwork was finalized and I left. Within a few days, I was back at the dealership because of other issues that needed to be fixed (seat warmer not working, brakes squeaking, window seal, and the car pulling to the right.) The seat warmer and window seal were fixed but I was told it was "crowning of the road" causing the car to pull to the right. On August 2, I again returned to the dealer to have the alignment repaired as the car is still pulling to the right and at the beginning of July I noticed that there was part of the undercarriage falling into the passenger side front wheel well. This time, it was diagnosed as a broken control arm. After considering the totality of the situation, I feel that the vehicle was wrecked, or at least required repair, prior to the sale and the presentation of the CARFAX was, in fact, misleading. Jeff Wyler Kia was also aware of the damage and, in lieu of fixing the vehicle before sale, chose to present the vehicle as having a "clean CARFAX" and divert the loss in value to me and misrepresenting the collateral to GM Financal. In fact, Jeff Wyler Kia has yet to schedule any repairs to the damage of the rocker panel or fender even after repeated calls to the business. The vehicle, if ever repaired by the dealership, will no doubt show that it had damage and immediately lose value. The damage and consequence of repairing the same should have been disclosed by the dealership during the sales process.
ADDITIONAL DESIRE RESOLUTION
Refund - I would like a refund in the amount of the difference in price that I paid for the vehicle and what the true value is after the repairs are made. If I remember correctly, the difference was around $3,000.00. In the alternative, they can buy the vehicle from me at the original sales price, including tax and title. Simply fixing the vehicle will not recover the loss in value to the vehicle after the repair is reported to CARFAX.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They brought my check to my house today, thanks for all your help!
Regards,
[redacted]
[redacted], Service Director, called the customer 5/12, morning time, and asked if he could bring the vehicle in so we could look at it again or assist him in getting a second opinion. He said no and hung up the phone.
Our plan was to diagnose and have Nissan engineering come in to look at the...
vehicle to give us some idea’s on a possible repair.
Sincerely, [redacted] Jeff Wyler Automotive Family
255);">[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Just so I understand your response correctly, you are saying it is standard practice at Nissan service to glue broken parts instead of replacing them?
The connector connects to the part that was replaced. The “connector” has to be taken off the existing part and then attached to the new part.
My vehicle stalled in our garage a few days after the first repair. Your service center provided a tow-truck to pick up or vehicle. After several days of “observation,” one of the service desk personnel told us about the broken connector that was glued together. He then said if it were to come untacked we would then need to look at replacing its wire harness because you can’t replace the connector without replacing the entire harness. He then proceeded to quote us a price of 3000.00 dollars. Again, this piece was not broken, loose, or unattached prior to bringing my vehicle to Jeff Wyler.
Furthermore, my wife spoke with the service general manager, Mr. [redacted] and he agreed that we should not be responsible for replacing the broken connector. He said that he would locate a replacement part “used” part at a salvage center. My wife said he was very friendly over the phone and really sounded as if he wanted to help us. He informed for her to bring the vehicle back to the service center a couple days later and to call before we dropped off the car. We did not start receiving push back until we tried to contact the manager again to get specifics on what was actually going to be done before we just dropped off our vehicle. He told her “we’ll take care of it”. I didn’t know what that mean so I wanted clarification. But then all of a sudden he could never be reached or he was out of the office. That sensor going out or having a faulty connection means the car can stall at any time. This is a safety issue.
If you have any questions please let me know.
Regards,
[redacted]
Below is information provided by [redacted], Jeff Wyler Fairfield.
0in 0in 0pt;">
Jeff Wyler Fairfield did send two of the remaining to KMFm Kia Motor Financing, totaling $836
KMF applied the payments to the wrong account and they should have this corrected by 06/*4/20*6 according to customer service. Customer service stated that the customer is aware of this.
We do owe one additional payment in the amount of $4*8.00. This payment will be sent to KMF on 06/*4/20*6. No other payments, fees, or charges are due from us.
Finally, we will contact the customer today to schedule the rocker panel and fender repair.
Sincerely,
[redacted]
Jeff Wyler Automotive Family
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
On the second report dated 8/18/16 it says “upon further inspection found tab lock broken for crank sensor”. According to all of the information that I have seen and have been told the lock on the harness can be broken if you're not careful when you are attempting to remove the sensor.
If this lock or harness was broken when I initially brought the car in for service then it should have been detailed in the written estimate they provided. There was nothing said about anything being broken. There was a thorough and detailed report done on my car before any service was done and I repeat there was nothing stated as being broken. Again I believe the item was broken due to negligence on behalf of the technician doing the work and I do not agree that putting glue on the connection is going to resolve this issue. Jeff Wyler Nissan should do what is right and replace what they broke.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.If I cannot get my rim replaced,I'm not going to deal with this company any further. The paint on my rim was rubbed off while getting worked on. It did not happen in the car accident. It's one rim. Not all four.
Regards,[redacted]
Customer was first in on 9/27/2016 we completed alignment under factory adjustment.
...
Customer returned on 10/05/2016 and stated she had alignment completed at different location we found caster was left in a loose position from outside locations intervention. we completed alignment and covered under factory goodwill.
Customer returned on 10/19/2016 and stated alignment was out again technician test drove over night and was unable to duplicate customer concern.
Sincerely,
[redacted]
Fixed Operations Director
Jeff Wyler Fairfield
I purchased a 20*2 Kia Optima SX-T on April 5, 20*6. After test driving the vehicle we began to settle on a price. I found some less expensive vehicles of the same model in the area and asked why the price difference. I was told it was because of the clean CARFAX report that showed no damage. The sales person pulled up the VIN on CARFAX of the comparable vehicle to show there had been previous damage and also pulled the carfax for the vehicle I was interested in to show that there was no previous damage which explained the price difference. We eventually settled on a price and I went outside to wait for the paperwork to be drawn up. While outside, I noticed that the rocker panel had damage and called over the sales manager. He had another employee come over to check out the damage and they both said it could be repaired no problem. I then noticed that the front bumper had a "split" type flaw directly in front of the passenger wheel and the sales manager also said that issue would be fixed as well. I was called in to work on the finance paperwork and included was a notice that Jeff Wyler would fix the damages. The paperwork was finalized and I left. Within a few days, I was back at the dealership because of other issues that needed to be fixed (seat warmer not working, brakes squeaking, window seal, and the car pulling to the right.) The seat warmer and window seal were fixed but I was told it was "crowning of the road" causing the car to pull to the right. On August 2, I again returned to the dealer to have the alignment repaired as the car is still pulling to the right and at the beginning of July I noticed that there was part of the undercarriage falling into the passenger side front wheel well. This time, it was diagnosed as a broken control arm. After considering the totality of the situation, I feel that the vehicle was wrecked, or at least required repair, prior to the sale and the presentation of the CARFAX was, in fact, misleading. Jeff Wyler Kia was also aware of the damage and, in lieu of fixing the vehicle before sale, chose to present the vehicle as having a "clean CARFAX" and divert the loss in value to me and misrepresenting the collateral to GM Financal. In fact, Jeff Wyler Kia has yet to schedule any repairs to the damage of the rocker panel or fender even after repeated calls to the business. The vehicle, if ever repaired by the dealership, will no doubt show that it had damage and immediately lose value. The damage and consequence of repairing the same should have been disclosed by the dealership during the sales process.
ADDITIONAL DESIRE RESOLUTION
Refund - I would like a refund in the amount of the difference in price that I paid for the vehicle and what the true value is after the repairs are made. If I remember correctly, the difference was around $3,000.00. In the alternative, they can buy the vehicle from me at the original sales price, including tax and title. Simply fixing the vehicle will not recover the loss in value to the vehicle after the repair is reported to CARFAX.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They brought my check to my house today, thanks for all your help!
Regards,
[redacted]
[redacted], Service Director, called the customer 5/12, morning time, and asked if he could bring the vehicle in so we could look at it again or assist him in getting a second opinion. He said no and hung up the phone.
Our plan was to diagnose and have Nissan engineering come in to look at the...
vehicle to give us some idea’s on a possible repair.
Sincerely, [redacted] Jeff Wyler Automotive Family
255);">[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Just so I understand your response correctly, you are saying it is standard practice at Nissan service to glue broken parts instead of replacing them?
The connector connects to the part that was replaced. The “connector” has to be taken off the existing part and then attached to the new part.
My vehicle stalled in our garage a few days after the first repair. Your service center provided a tow-truck to pick up or vehicle. After several days of “observation,” one of the service desk personnel told us about the broken connector that was glued together. He then said if it were to come untacked we would then need to look at replacing its wire harness because you can’t replace the connector without replacing the entire harness. He then proceeded to quote us a price of 3000.00 dollars. Again, this piece was not broken, loose, or unattached prior to bringing my vehicle to Jeff Wyler.
Furthermore, my wife spoke with the service general manager, Mr. [redacted] and he agreed that we should not be responsible for replacing the broken connector. He said that he would locate a replacement part “used” part at a salvage center. My wife said he was very friendly over the phone and really sounded as if he wanted to help us. He informed for her to bring the vehicle back to the service center a couple days later and to call before we dropped off the car. We did not start receiving push back until we tried to contact the manager again to get specifics on what was actually going to be done before we just dropped off our vehicle. He told her “we’ll take care of it”. I didn’t know what that mean so I wanted clarification. But then all of a sudden he could never be reached or he was out of the office. That sensor going out or having a faulty connection means the car can stall at any time. This is a safety issue.
If you have any questions please let me know.
Regards,
[redacted]