Jeff Wyler Fort Thomas

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me because Mr [redacted] called me today to apologize for the lack of communication with this issue.The recall will be done within a few weeks, I explained that no communication was given to me about his offer for the extended warranty and that I was given the wrong pricing I also explained that I felt that the vehicle I purchased (sold as new) should have been given the thorough inspection due with upgrades and making sure everything was done properly before the sale.I will accept this offer since there was a good attempt at making it better with the Revdex.com assistance in this matter.Mrs [redacted] Regards, [redacted]

In speaking with Tom G [redacted] , General Manager, Jeff Wyler Ft Thomas, no compensation will be issued for repairs to Ms [redacted] hood.Frances K [redacted] Jeff Wyler Automotive Family

I would also like to list to the General Manager that the recall date is May 04, and I bought the vehicle after that timeThey never checked for a recall prior to selling the car Please add that to the response

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I do not see how a car is delivered in such condition any more than I see how a car is detailed complete with a new bumper (the return trip) and covered in asphalt Nor does $cover a complete detail, I called around and checked I will accept their current offer for the bumper/detail fiasco if they answer why the vehicle was delivered BOTH times with asphalt on the bumper and or offer an apology in addition to paying for a partial detailI believe this was discussed in my original complaint Jeff Wyler dragged this out for months instead of being up front from the start The same can be said for their low ball bid on replacing two pairs of prescription glasses (not resolved) These issues would never have arrived at the Revdex.com's doorstep if Jeff Wyler had been open and honest The only reason they are relenting now is because of the Revdex.com's involvement I do not appreciate being taken advantage of Regards, David Courson

I spoke with [redacted] and she said that she is satisfied with what we did by matching the price of the Warranty with what [redacted] had quoted her The only other concern she had is she has not received her payment coupon yet and I told her that I would find out the information for her Tom G [redacted] General Manager Jeff Wyler Fort Thomas

From: Franci K [redacted] < [redacted] >Date: Thu, Jun 11, at 4:PMSubject: Claim Id#10631913To: [redacted] < [redacted] >Good afternoon, Regarding the complaint filed by [redacted] Tom G [redacted] has contacted his office manager, corporate level, Krissy B***, and she has faxed a request to [redacted] to remove the inquiry for both [redacted] and his girlfriend To remove the [redacted] inquiry MsB [redacted] will need a form signed by both [redacted] and his girlfriendShe will be contacting [redacted] by email to make the arrangements Once she receives this, she then must mail to [redacted] and that request can take up to daysA follow up call will need to be made by [redacted] and friend as the bureau will not talk with us regarding this matter Krissy will be able to provide the number they will need to callThank you,Frances K [redacted] Jeff Wyler Automotive Family

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I think that's the least they should do since my door took over a year and how much I was inconvenienced and embarrassedI'd like MeJeff Wyler to review this complaint as Mr Tom G [redacted] apparently doesn't honor customer service Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this in part resolves this issue I would like to clarify the General Manager's comments also.I was not told the warranty would be at cost of $ I do accept this price Please have the documents prepared for the Lifetime warranty with $deductible The email I have states the General Manager told the Salesman $only Therefore, I was not privy to your offer I never heard from the General Manager for this particular price through emails or through direct phone contact Secondly, the prepaid finance charge was NOT goodwill It was charged because I went through the dealer for financing when I had my own bank financing at 1.99% Keith ***, Sales Manager told me he could match it and didn't state about the prepaid charge which I was rightfully due that refund Not goodwill.Thirdly, Mr*** had never contacted me regarding the recall nor the extended warranty We spoke once about the UConnect system only The requests I left on voicemail were never responded to, emails were not answered and My salesman never got back to me The Vehicle was sold and I felt that no further communication was given to me by Mr***.The UCONNECT system works some of the time because of the research, the days spent with Jeep Care and UConnect that I personally worked on and researched This took a great deal of my time and energy in order to get this resolved This should have been upgraded and taken care of before it was sold.I wanted to clarify that my satisfaction was the UTMOST of importance to Wyler and without direct communication to myself through a phone call or email, I didn't feel they did the job of letting me know.I have the emails to backup the above information between myself and my salesman Joseph Corrill I will also accept the Warranty at that price. Thank you,*** ***
Regards,
*** ***

Attached is the repair order invoice detailing the items replaced on *** *** vehicle. *** ***, General Manager, is sending a check to *** ***, for an exterior detail, in the amount of $150.When speaking to Scott, the listed items were replaced and the Jeep left the body shop and went to the detail facility.Respectfully,Frances KincaidJeff Wyler Automotive Family

*** ***, Sales Manager, Jeff Wyler Ft Thomas, spoke with *** *** this morning*** requested a copy of the invoice for the cost of their glassesHe will send them a reimbursement check
The survey he has requested will not be possibleSince the vehicle was purchased thru a 3rd
party leasing company, Chrysler will not send out a survey*** *** was given the number to Chrysler Corporation
We do apologize that he was so dissatisfied with his delivery and the process afterWe strive to satisfy all of our customers
Sincerely,
*** ***
Jeff Wyler Automotive Family

The following information was provided by *** ***, Service Mgr., Jeff Wyler Ft Thomas
We have been working with this customer, the issue with her car not starting is very inconsistentWe first looked at her car on 08-21-14, we were unable to recreate her no start concern everything
that we could check at that point was testing ok, we did state that based off of her symptoms it could be a starter issue but that would be a starting point only she elected not to make any repairs at that time, we charged her our $check outWe did not see this car again for that concern until 08-15-(a year later) in which we kept the car for days trying to duplicate her concern, once again we were unable to duplicate her concern but did find out that she took her car someplace else to have the starter replaced, we did not charge her anything at this timeShe brought the car back on 08-25-
In which we gave her a loaner car and kept her car for a couple of weeks trying to duplicate her concern, it acted up one time in that time span but not long enough to diagnoseWe explained to her at that time that we could try a starter relay (assuming that her aftermarket starter was not the issue) but no guaranteesShe elected to go ahead and replace the starter relay, we charged her for the part only $no installation or check out feesWe talked to her this morning (09-22-15) and she said the car was fine for about a week but yesterday did not start, today is starting fine we offered to get her back in and provide a loaner car for her but she wants to wait to see if the problem becomes more consistent
Sincerely,
*** *** Jeff Wyler Automotive Family

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...

have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I think that's the least they should do since my door took over a year and how much I was inconvenienced and embarrassed. I'd like Me. Jeff Wyler to review this complaint as Mr Tom G[redacted] apparently doesn't honor customer service. 
Regards,
[redacted]

Regarding the recall.  Please let me reiterate, at the time of purchase, that there was not a repair procedure yet and no parts available. Just yesterday, this information was released and someone from the service dept. will contact Ms. [redacted] to schedule an appointment and we will provide a loaner vehicle for this recall to be addressed.  Below is correspondence received from Ms. [redacted], received June 20, 2016, 4:20pm to Steve [redacted], Jeff Wyler Ft Thomas.   Steve   Mr [redacted] has agreed to sell me the extended Lifetime warranty at cost with $100.00 deductible.  It is the one that you sent me the booklet on.   Please advise the time frame I have in order to secure this contract since we have a large purchase coming out in the next month so I’d like to break this time frame up a bit if I can.   I only have 6,000 miles, so if I can purchase it within 6 months or a year, that would be great.  Please let me know.   Thanks    [redacted]   Thank you,[redacted]Jeff Wyler Automotive Family

In speaking with Tom G[redacted], General Manager, Jeff Wyler Ft Thomas, no compensation will be issued for repairs to Ms. [redacted] hood.Frances K[redacted]Jeff Wyler Automotive Family

From: Franci K[redacted] <[redacted]>Date: Thu, Jun 11, 2015 at 4:02 PMSubject: Claim Id#10631913To: [redacted] <[redacted]>Good afternoon, Regarding the complaint filed by [redacted]. Tom G[redacted] has contacted his office manager,...

corporate level, Krissy B[redacted], and she has faxed a request to [redacted] to remove the inquiry for both [redacted] and his girlfriend.  To remove the [redacted] inquiry Ms. B[redacted] will need a form signed by both [redacted] and his girlfriend. She will be contacting [redacted] by email to make the arrangements.  Once she receives this, she then must mail to [redacted] and that request can take up to 30 days. A follow up call will need to be made by [redacted] and friend as the bureau will not talk with us regarding this matter.  Krissy will be able to provide the number they will need to call. Thank you,Frances K[redacted]Jeff Wyler Automotive Family

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me because Mr. [redacted] called me today to apologize for the lack of communication with this issue.The recall will be done within a few weeks, I explained that no communication was given to me about his offer for the extended warranty and that I was given the wrong pricing.  I also explained that I felt that the vehicle I purchased (2015 sold as new) should have been given the thorough inspection due with upgrades and making sure everything was done properly before the sale.I will accept this offer since there was a good attempt at making it better with the Revdex.com assistance in this matter.Mrs. [redacted]  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].    I do not see how a car is delivered in such condition any more than I see how a car is detailed complete with a new bumper (the return trip) and covered in asphalt.  Nor does $150.00 cover a complete detail, I called around and checked.  I will accept their current offer for the bumper/detail fiasco if they answer
why the vehicle was delivered BOTH times with asphalt on the bumper and or offer an apology in addition to paying for a partial detail. I believe this was discussed in my original complaint.   Jeff Wyler dragged this out for months instead of being up front from the start.  The same can be said for their low ball bid on replacing two pairs of prescription glasses (not resolved).  These issues would never have arrived at the Revdex.com's doorstep if Jeff Wyler had been open and honest.  The only reason they are relenting now is because of the Revdex.com's involvement.  I do not appreciate being taken advantage of.   
Regards,
David Courson

[redacted]:   We refunded her the prepaid finance charge of $160 as  a matter of goodwill.   I have told her that I would sell her the Service Contract at our cost which is $2,330.   I have spoken with her several times as has Scott [redacted]. Her Uconnect is working properly. ...

  The recall she has, was announced the same day she purchased the Jeep and we had no information about it. It is an interim recall, which means that there is no repair procedure yet and no parts available which has also been explained to her.  The gift card that was mentioned, has been submitted online and this process takes 4 to 5 weeks to be completed and delivered.  In conclusion, our “at cost” service contract purchase is still open to her for $2,330.   There will be no further compensation allotted. Tom [redacted], General Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I have called the dealership on 9/26 spoke to Dani and indicated I will drop my jeep off on Monday 9/28 , pick up the rental until my jeep is fixed.
Regards,
[redacted]