Jeff Wyler Lawrenceburg

Jeff Wyler Lawrenceburg will be mailing a check to Mr [redacted] for the $98.10, the amount paid for the service visit 12/28/ We apologize for the inconvenience causedThank you, [redacted] Jeff Wyler Automotive Family

Sales manager contacted Mr [redacted] and offered a reduced pricing for the replacement of the wheel and tire Mr [redacted] is going to provide them with the needed information for pricing Thank you, [redacted] Jeff Wyler Automotive Family

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below As I've discussed with Revdex.com via phone and e-mail, the business has not agreed to nor negotiated a settlementI've been trying to negotiate a final settlement with [redacted] with Jeff Wyler in Lawrenceburg per the findings of Busam Subaru (Suzuki authorized repair facility) Regards, [redacted] Revdex.com [redacted] Jeff Wyler Chrysler Dodge Jeep of Lawrenceburg E Eads Pkwy Lawrenceburg IN Dear [redacted] : This message is regarding complaint ID [redacted] submitted to Revdex.com about your business on 10/13/12:00:AM by [redacted] We received the information listed below from your customer This complaint has been closed as resolved If you have any questions, we are happy to assist you MESSAGE: Email correspondence from the customer dated November 9, demonstrates the complaint has been resolved

We have been trying to resolve Mr [redacted] issues but Mr [redacted] is not returning our calls We have a solution for him as well as a financial settlement but has not returned our calls Please let us know if there is anything we can do to help close this Complaintthanks

Please relay our apologies to [redacted] ***This is not a practice that we do and have addressed this particular situation with our sales staff [redacted] ***' complaint, regarding this, is the only one we have received from this event Again our apologies and know that we have strict policies in place to safeguard any personal information collected Sincerely, [redacted] Jeff Wyler Automotive Family

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below They are safety related recalls as they are air bag and gear shift recallsIt is the responsibility of the dealership to check on the recalls before selling to a consumerThe dealership could have just as easily checked as I did with a simply Google Suzuki SXrecalls and called the companyIt took all but minutes and looking out for the consumerAlso the value of the car was in questionI do not feel that all of the issues were addressed but they are willing to loan me a car so they can run it up to get the recalls checkedI would like for them to fully inspect the car as well because some of the issues I addressed when purchasing the car was in fact valid [redacted] stated there was nothing wrong with the brakes but they are squealing and so forthWhen the car if fully inspected and repaired, I will be somewhat satisfied but I still wouldn't recommend going to this dealershipIt was like pulling teeth to make this right, and not fully satisfiedI mainly heard excuse after excuseI will not close this case until it is completed Regards, [redacted]

Spoke with the service department manager. There was a communication gap between sales and service Ms*** please contact *** ***, Service Manager, Jeff Wyler Lawrenceburg, to schedule with him a tune up (spark plug replacement) for her vehicle, at no charge.Additionally, we will send you a check for the that was paid to Busam.Thank you,*** ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business
will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Per *** ***, General Manager, Jeff Wyler Lawrenceburg:
I am in the process of getting this fixedSuzuki does not report there recalls to the governmentTherefore we have no way of knowing if there is an open recallI have her scheduled to for us to take her car to the Suzuki dealer and
have here recalls fixedThese recalls were not safety related recalls
Thank you,
Frances Kincaid
Jeff Wyler Au***otive Family

Just wanted to update you on the *** vehicle. After many phone calls and back and forth, Ms *** is dropping her vehicle off today for the dent wizard to address her dent. Sincerely,
*** ***

Warranty cancelation submitted 12/1/Refund amount will be sent to the financing bank that holds the lien on the pickupProcessing takes approximately weeks
The Yu's will be able to verify with the bank that they have received the refund checkThe refund is for the full
amount
Thank you, *** ***
Jeff Wyler Automotive Family

We want to offer our apologies to Mr*** for the issues he experienced. Jeff Wyler Lawrenceburg will be mailing a $gift card to Mr***'s home. His name will also be placed on our do not contact list.Sincerely,*** ***Jeff Wyler Automotive Family

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made
by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]This offer does not satisfy all the issues raised in my complaint; I would Jeff Wyler to provide a written explanation of the reason it originally offered to repair my car for 1300.00.
Regards,
*** ***

Customer is writing this complaint before we have the opportunity to fix this problem. She has been told to drop the car off and there will be no charge to fix the items she has paid for that keep accruing.  She is scheduled to drop the unit off on 9-3-2015 for us to correct the...

problem.  If there are other issues that is not covered under her limited warranty, customer is responsible for repairs.

Sales manager contacted Mr. [redacted] and offered a reduced pricing for the replacement of the wheel and tire.
Mr. [redacted] is going to provide them with the needed information for pricing.
Thank you,
[redacted]
Jeff Wyler Automotive Family

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 12/6=Customer called to say business has been calling him for a month and he does not want any contact by the business as he has gone to a different dealership to get a truck. He wants this business to leave him alone and not contact him. 
Regards,
[redacted]

We are truly sorry for the confusion of our sale advertising mail piece. Next time we have a sale we will discuss your concerns with the mail company when they design the mailer.  We have sent a $50 gift card to the address you have listed for your inconvenience.  Thank you for voicing...

your concerns so that it can help us adapt to our customers satisfaction.

We apologize for the pricing mis-information. Pricing information, from the web site, was incorrect. We have since made corrections to this ad. (Disclaimer is stated on ad regarding corrections)
[redacted], General Manager, will sell this Jeep to [redacted] for our cost, $23,245 (plus taxes,...

titling and fees) and, take an additional $1000 off this price as a good will gesture, thus taking this from a wash sale to a loss of $1000.
If [redacted] should decide to proceed, he will need to contact [redacted] at [redacted].
Sincerely,
[redacted]
Jeff Wyler Automotive Family

We have been trying to resolve Mr. [redacted] issues but Mr. [redacted] is not returning our calls.  We have a solution for him as well as a financial settlement but has not returned our calls.  Please let us know if there is anything we can do to help close this Complaint. thanks