Dear Ms*** [redacted] , We have reviewed the pictures and still determine that this does not evidence any improper installationThe windows are not caulked from the interiorThe window installation includes caulking behind the nailing fin as an air barrier and the flange is taped to the weather resistant barrier as the waterproofing methodsAlthough there are countless accepted methods of window installation and sealing, this is one method that we adapt and we do not subscribe to the notion that there is only one acceptable method nor one appropriate brand of caulking (***)The cardboard behind the sheetrock simply acted as a shim and has no structural or sealing purposeShould you have further questions, feel free to reach out to us through our customer service portal, HaustalkRespectfully,InTown Homes, LTD
Dear Ms [redacted] , We regret that you do not find our response to your satisfactionShould you like to review installation details as provided by the [redacted] or the manufacturers, we would be happy to provide you with where those resources may be foundNevertheless, per the terms of our contracts and the terms of ACES Builders Limited Warranty which covers your home, we have no means for providing reimbursement to homeownersFurthermore, the coverage for anything other than the defect of a structural member has expired under that warrantyShould you have any further questions, feel free to contact usRespectfully, InTown Homes, LTD
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint They did not troubleshoot the issue thoroughly, instead they simply guessed at where the issue might be and acted based on thatThe fixed that was done to the TPO was of no useThey did not even consider the possibility that the issue was with the sidingInstead they jumped to conclusions as soon as standing water was seen on the TPOIf they would have performed a leak test on the TPO, they would've seen that there was no problem with it and instead, could've look else where to see where the problem truly is Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint From: [redacted] Sent: Monday, June 22, 11:AM To: drteam Subject: complaint # [redacted] This email is in response to the recent update I received from Revdex.com “We have not received your response to confirm this complaint has been resolvedTherefore, this complaint has been closed and will appear in the company's Revdex.com Business Review as: “Answered- Revdex.com has not heard back from the consumer as to their satisfaction with the business's response.” This matter has not been resolved with the company and to Answer the complaint as resolved is an injustice to the consumerThe builder has been in contact with us and has said that they will do the work however the work has not been started or completed to our satisfaction Please call me as I would like to discuss [redacted] Regards,
Hello, We are aware of the 4th water leak and are currently working on getting it resolvedWe have our Leak Repair Specialist going to the home on Wednesday, 4/29/2015, at 9:00AMOur Warranty Manager will also be there for inspection We plan to move as much sheet rock as needed to expose where the leak is coming from, and will for certain properly seal, caulk and paint where the repair was performed Thank you, InTown Homes, LTD / [redacted] Style Definitions */
Dear Revdex.com,Due to some sort of mix up, InTown's correspondence to Mr [redacted] was going to his cousin, [redacted] InTown Homes has since been in contact with the Mr [redacted] and we have already repaired the leakPaint stains on interior are schedule to be taken care of next weekThank you,InTown Homes, LTD
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint The reason for rejecting the response is because this is a "latent construction defect" for which the builder needs to be accountable forThe problem arose not from a lack of maintenance per se, but due to a deficiency in the sealing of the windowsThis became evident when we cut open all the windows and confirmed that there was a lack of sealant both inside and outside of the window frames (see attachments and for examples) We also discovered the utilization of inappropriate materials in the windows (cardboard, see attachments and 3618), and can support with evidence the claim that there is negligence in the constructionWe have documented our findings carefully (dozens of pictures from damaged windows), and are prepared to share them publicly and proceed via the legal route if necessary to get the builder to be accountable for cutting corners in the construction of our house.A cursory inspection of the pictures attached will reveal a lack of an appropriate sealing material (***) or even caulkingThe only thing that can be seen is a pink foam that does not seal the windows correctly (if at all), therefore exposing them to water damage.
[Provide details of why you are not satisfied with this resolution.]
Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Sent: Wednesday, May 06, 10:AM To: drteam Subject: Re: You have a New Message from Revdex.com Regarding Complaint #*** Hello, Please leave this complaint (***) open and activeThe repairs are still in progress*** ***
Regards,
There is a separate city water meter with each homeThe home owner is confused; we have other developments in the area that are served by community water meters, and those are included in the HOA fees.We cannot add the water bill to the HOA fees.Sincerely,*** ***InTown Homes, Ltd
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.
I am not a confused homeowner. The water was to be included in the HOA fees. This was verbalized and confirmed with *** *** and my real estate before closing. In addition, it was posted on the MLS as water included in the HOA fees. I have saved all the MLS listings to verify this fact
Regards,*** *** ***
Read More Customer Complaints:
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$(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text'));
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Tell us why here...Dear Revdex.com, This home closed in 2011, and the warranty ticket was submitted on 03/29/2016, once it was already out of warranty for this type of issueWe still had a project manager visit with the homeowner who agreed that no maintenance had been done to her home and agreed
that it was no longer under warrantyBefore 03/29/2016, another warranty ticket had been submitted which was in regards to a stain on a wall - we later found that this was most likely due to the elevator being installed on the 3rd floorNo window leaks had been reported at that time or before. Therefore, InTown Homes cannot be responsible for the costs that the homeowners have spent on inspections, sealings, clean up costs, etc. Thank you,InTown Homes, LTD
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.
I am not a confused homeowner. The water was to be included in the HOA fees. This was verbalized and confirmed with *** *** and my real estate before closing. In addition, it was posted on the MLS as water included in the HOA fees. I have saved all the MLS listings to verify this fact
Regards,*** *** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Mr***,
As stated in your
complaint, InTown Homes has responded to each
of your requests in the prior years although your home is well of the home’s
original limited warrantyAs you are aware, we have been in continued
communication with you to resolve some of the existing issues
However, we do not feel there’s any evidence to suggest the need
to replace all of the home’s stuccoThis is simply not
necessaryWe will be in contact to resolve current issuesThank you,InTown Homes, LTD
Dear Revdex.com,InTown Homes has agreed to complete the following repairs: - Repaint where leak repairs were made- Nail pops- Water damage to upstairs bar area- Properly adjusting kitchen cabinet door- Cracked tiles in roof - completed- Shower knob repair - completedAll other items mentioned are either...
part of the homeowner's maintenance or cosmetic items, and are no longer warrantable. These items were not mentioned during the walk-through, where the homeowners were able to list down any issues they noticed that needed to be repaired. We have attached the Orientation Checklist that has been signed by the homeowners, acknowledging this agreement.Thank you,InTown Homes, LTD
InTownHomes has responded
appropriately to your request and has been at the home making repairsIt is not
clear what the complaint is targeting but if you would prefer that we stop
until further instructions by you, we can do that. Thank you,InTown Homes, LTD
Hello,
In regards to complaint ID #[redacted], we would like to advise that we received
the following message on 05/05/2015:
The Bureau assumes this complaint is resolved, and
it has been closed
Sent Via:
Email (ODR)
From:
Revdex.com
of Metropolitan Houston
To:
Natasha
M
Subject:
The Bureau
assumes this complaint is resolved, and it has been closed
Date Sent:
5/5/
1:27:AM
Attachments:
Click
here for printer friendly version
Natasha M
In-Town Homes
[redacted]
Houston TX
Dear Natasha M:
This message is in regards to a complaint submitted to the Revdex.com about your
business on 4/20/2:36:PM by [redacted] . This complaint was
assigned ID [redacted]
Although the consumer has not responded to our request to confirm that this
complaint has been resolved, the previous response from your company addresses
the disputed issues. Therefore, the Bureau assumes that this complaint
has been resolved
This complaint will be listed on the company's Revdex.com Business Review with the
following language: "The company resolved the complaint issueThe
consumer failed to acknowledge acceptance to the Revdex.com." We encourage
your company to remain in direct contact with the complaintant to ensure that
all of their issues have been fully addressed and resolved. We will
revisit the case if we do hear back from the consumer after closing the
case.
Please understand the customer's complaint and your response will be
publicly posted on the Revdex.com website (Revdex.com reserves the right to not post
in accordance with Revdex.com policy). The Revdex.com may edit the complaint and
your response to protect privacy rights and to remove inappropriate language
Regards,
The Dispute Resolution Team
The
next day on 05/06/2015, we received the following message from the homeowner,
[redacted]:
MESSAGE FROM CONSUMER:
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID [redacted], and have determined that this proposed action would not
resolve my complaint
Sent: Wednesday, May 06, 10:
AM
To: drteam
Subject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted]
Hello,
Please
leave this complaint ([redacted]) open and activeThe repairs are still in
progress
[redacted]
Regards,
Since
we had already received a message stating that the complaint had been resolved,
and we had already scheduled an in-person meeting with Mr[redacted] in regards to
this complaint, we did not believe that we needed to respond any further to the
messagesOur warranty manager has since inspected Mr[redacted]' home, had holes
cut in the ceiling to locate the leak, and had a contractor seal all
penetration points and add flashing where it was neededWe were to have the
holes patched up the next day, but the homeowner did not allow it, as his
family was going to be visitingTomorrow, on 05/20/2015, we will have a
contractor patch up the holes that were made in the ceilingInTown Homes has
also agreed to wash bricks that were stained due to the A/C drain, address the
peeled paint on the exterior fence, and double check the sprinkler system that previously
had a leakWe were also recently notified that there was an undetected leak in
the 3rd floor guest bedroomWe will make sure to repair this leak as well and
follow up after a few heavy rains to make sure the leaks have been sealed
correctly
The
homeowner is now requesting $13,for "late closing costs and buyer
agent costs", exchanging lamps for ceiling fans in two rooms, move light
switches in three areas, and he would also like for InTown Homes to stain a key
holder to match his floorsAs a courtesy, we have agreed to see if our floor
installer would be able to stain the key holder or notThe other requests are
still being addressed
Please
feel free to contact Mr[redacted] to confirm the meeting that was held and the
repairs that are to be made in the near future. Thank you,InTown Homes, LTD
11/19/
Complaint
During the negotiation phase of the purchase of our townhome, on several occassions, the developers real estate agent [redacted] indicated the HOA dues which were rather high compared to other townhome / HOA comps in the area included waterWe had our agent double check with [redacted]
several times, each time of which she indicated the HOA dues included water chargesAfter we closed on our townhome several months later we were very suprised when we received notification from the city of Houston that we had not paid our water bill and our water would be shut off on September 22, We've since contacted Intown Home about the water bills and they have now changed their story and have stated water is not included in our HOA duesWe have socially polled our neighbors and each of which were told the same story that water was included in the HOA duesIn addition, we contacted our real estate agent [redacted] to verify what was told to us before, during and even after close regarding the water and she sent several HAR listings from our development with Intown Homes advertising that water was included in the HOA dues
Desired Resolution
The desired outcome at this point is to include water fees that were advertised to be included in the annual HOA dues or lower the high HOA dues that appear to include water charges being collected
Consumer Business Dialog
Dear Mr. [redacted], In response to your desired outcome, we inform you that we have contractors scheduled for the first part of this week to build the fence around some of your exterior outlets and a/c disconnects. Please note that this is not typically included in the construction of the home and this is done at your request. The trellis on your home has also been repaired. As to your complaint about the pool and the spoiled foods, we advise that you contact your Homeowner Association. We hope you find this to be satisfactory. Thank you,InTown Homes, LTD
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Half the issues that were in my complaint have not been discussed or addressed. The pool was closed for a month due to not being managed properly. The contractors stealing my electricity causing my electricity to go out thus, losing my meat and fish due to the contractor’s neglect. Ensuring a safe work site for residence. IN the past the contractors would put a black tarp to keep paint and debris and dust from falling on citizens. Another report can be made with the police regarding the incident. The constable at the time of the incident opted not to do a report. Throwing debris off high floors is common around this construction zone. No Solid fence has been built to protect my utility connections. No compensation for damaged goods (see original complaint) Partial refunds for pool being closing from Jun7-July 8. A police report will be made. The constable opted not to do a report at the time of the incident. There is a significant amount of incidents to report and a report will be generated as soon as my schedule permits. Since half my issues were not discussed in the reply from Intown, my complaint is UNRESOLVED!
Regards,
Dear Ms*** [redacted] , We have reviewed the pictures and still determine that this does not evidence any improper installationThe windows are not caulked from the interiorThe window installation includes caulking behind the nailing fin as an air barrier and the flange is taped to the weather resistant barrier as the waterproofing methodsAlthough there are countless accepted methods of window installation and sealing, this is one method that we adapt and we do not subscribe to the notion that there is only one acceptable method nor one appropriate brand of caulking (***)The cardboard behind the sheetrock simply acted as a shim and has no structural or sealing purposeShould you have further questions, feel free to reach out to us through our customer service portal, HaustalkRespectfully,InTown Homes, LTD
Dear Ms [redacted] , We regret that you do not find our response to your satisfactionShould you like to review installation details as provided by the [redacted] or the manufacturers, we would be happy to provide you with where those resources may be foundNevertheless, per the terms of our contracts and the terms of ACES Builders Limited Warranty which covers your home, we have no means for providing reimbursement to homeownersFurthermore, the coverage for anything other than the defect of a structural member has expired under that warrantyShould you have any further questions, feel free to contact usRespectfully, InTown Homes, LTD
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint They did not troubleshoot the issue thoroughly, instead they simply guessed at where the issue might be and acted based on thatThe fixed that was done to the TPO was of no useThey did not even consider the possibility that the issue was with the sidingInstead they jumped to conclusions as soon as standing water was seen on the TPOIf they would have performed a leak test on the TPO, they would've seen that there was no problem with it and instead, could've look else where to see where the problem truly is Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint From: [redacted] Sent: Monday, June 22, 11:AM To: drteam Subject: complaint # [redacted] This email is in response to the recent update I received from Revdex.com “We have not received your response to confirm this complaint has been resolvedTherefore, this complaint has been closed and will appear in the company's Revdex.com Business Review as: “Answered- Revdex.com has not heard back from the consumer as to their satisfaction with the business's response.” This matter has not been resolved with the company and to Answer the complaint as resolved is an injustice to the consumerThe builder has been in contact with us and has said that they will do the work however the work has not been started or completed to our satisfaction Please call me as I would like to discuss [redacted] Regards,
Hello, We are aware of the 4th water leak and are currently working on getting it resolvedWe have our Leak Repair Specialist going to the home on Wednesday, 4/29/2015, at 9:00AMOur Warranty Manager will also be there for inspection We plan to move as much sheet rock as needed to expose where the leak is coming from, and will for certain properly seal, caulk and paint where the repair was performed Thank you, InTown Homes, LTD / [redacted] Style Definitions */
Dear Revdex.com,Due to some sort of mix up, InTown's correspondence to Mr [redacted] was going to his cousin, [redacted] InTown Homes has since been in contact with the Mr [redacted] and we have already repaired the leakPaint stains on interior are schedule to be taken care of next weekThank you,InTown Homes, LTD
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint The reason for rejecting the response is because this is a "latent construction defect" for which the builder needs to be accountable forThe problem arose not from a lack of maintenance per se, but due to a deficiency in the sealing of the windowsThis became evident when we cut open all the windows and confirmed that there was a lack of sealant both inside and outside of the window frames (see attachments and for examples) We also discovered the utilization of inappropriate materials in the windows (cardboard, see attachments and 3618), and can support with evidence the claim that there is negligence in the constructionWe have documented our findings carefully (dozens of pictures from damaged windows), and are prepared to share them publicly and proceed via the legal route if necessary to get the builder to be accountable for cutting corners in the construction of our house.A cursory inspection of the pictures attached will reveal a lack of an appropriate sealing material (***) or even caulkingThe only thing that can be seen is a pink foam that does not seal the windows correctly (if at all), therefore exposing them to water damage.
[Provide details of why you are not satisfied with this resolution.]
Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Sent: Wednesday, May 06, 10:AM To: drteam Subject: Re: You have a New Message from Revdex.com Regarding Complaint #*** Hello, Please leave this complaint (***) open and activeThe repairs are still in progress*** ***
Regards,
There is a separate city water meter with each homeThe home owner is confused; we have other developments in the area that are served by community water meters, and those are included in the HOA fees.We cannot add the water bill to the HOA fees.Sincerely,*** ***InTown Homes, Ltd
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.
I am not a confused homeowner. The water was to be included in the HOA fees. This was verbalized and confirmed with *** *** and my real estate before closing. In addition, it was posted on the MLS as water included in the HOA fees. I have saved all the MLS listings to verify this fact
Regards,*** *** ***
Read More Customer Complaints:
$(function () {
$('.complaint-block a[data-toggle=collapse]').click(function () {
$(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text'));
});
$('.complaint-block .collapse').collapse({
toggle:
});
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Tell us why here...Dear Revdex.com, This home closed in 2011, and the warranty ticket was submitted on 03/29/2016, once it was already out of warranty for this type of issueWe still had a project manager visit with the homeowner who agreed that no maintenance had been done to her home and agreed
that it was no longer under warrantyBefore 03/29/2016, another warranty ticket had been submitted which was in regards to a stain on a wall - we later found that this was most likely due to the elevator being installed on the 3rd floorNo window leaks had been reported at that time or before. Therefore, InTown Homes cannot be responsible for the costs that the homeowners have spent on inspections, sealings, clean up costs, etc. Thank you,InTown Homes, LTD
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.
I am not a confused homeowner. The water was to be included in the HOA fees. This was verbalized and confirmed with *** *** and my real estate before closing. In addition, it was posted on the MLS as water included in the HOA fees. I have saved all the MLS listings to verify this fact
Regards,*** *** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Mr***,
As stated in your
complaint, InTown Homes has responded to each
of your requests in the prior years although your home is well of the home’s
original limited warrantyAs you are aware, we have been in continued
communication with you to resolve some of the existing issues
However, we do not feel there’s any evidence to suggest the need
to replace all of the home’s stuccoThis is simply not
necessaryWe will be in contact to resolve current issuesThank you,InTown Homes, LTD
We
have resolved the issue with ***
*** Thank you
Dear Revdex.com,InTown Homes has agreed to complete the following repairs: - Repaint where leak repairs were made- Nail pops- Water damage to upstairs bar area- Properly adjusting kitchen cabinet door- Cracked tiles in roof - completed- Shower knob repair - completedAll other items mentioned are either...
part of the homeowner's maintenance or cosmetic items, and are no longer warrantable. These items were not mentioned during the walk-through, where the homeowners were able to list down any issues they noticed that needed to be repaired. We have attached the Orientation Checklist that has been signed by the homeowners, acknowledging this agreement.Thank you,InTown Homes, LTD
InTownHomes has responded
appropriately to your request and has been at the home making repairsIt is not
clear what the complaint is targeting but if you would prefer that we stop
until further instructions by you, we can do that. Thank you,InTown Homes, LTD
Hello,
In regards to complaint ID #[redacted], we would like to advise that we received
the following message on 05/05/2015:
The Bureau assumes this complaint is resolved, and
it has been closed
Sent Via:
Email (ODR)
From:
Revdex.com
of Metropolitan Houston
To:
Natasha
M
Subject:
The Bureau
assumes this complaint is resolved, and it has been closed
Date Sent:
5/5/
1:27:AM
Attachments:
Click
here for printer friendly version
Natasha M
In-Town Homes
[redacted]
Houston TX
Dear Natasha M:
This message is in regards to a complaint submitted to the Revdex.com about your
business on 4/20/2:36:PM by [redacted] . This complaint was
assigned ID [redacted]
Although the consumer has not responded to our request to confirm that this
complaint has been resolved, the previous response from your company addresses
the disputed issues. Therefore, the Bureau assumes that this complaint
has been resolved
This complaint will be listed on the company's Revdex.com Business Review with the
following language: "The company resolved the complaint issueThe
consumer failed to acknowledge acceptance to the Revdex.com." We encourage
your company to remain in direct contact with the complaintant to ensure that
all of their issues have been fully addressed and resolved. We will
revisit the case if we do hear back from the consumer after closing the
case.
Please understand the customer's complaint and your response will be
publicly posted on the Revdex.com website (Revdex.com reserves the right to not post
in accordance with Revdex.com policy). The Revdex.com may edit the complaint and
your response to protect privacy rights and to remove inappropriate language
Regards,
The Dispute Resolution Team
The
next day on 05/06/2015, we received the following message from the homeowner,
[redacted]:
MESSAGE FROM CONSUMER:
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID [redacted], and have determined that this proposed action would not
resolve my complaint
Sent: Wednesday, May 06, 10:
AM
To: drteam
Subject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted]
Hello,
Please
leave this complaint ([redacted]) open and activeThe repairs are still in
progress
[redacted]
Regards,
Since
we had already received a message stating that the complaint had been resolved,
and we had already scheduled an in-person meeting with Mr[redacted] in regards to
this complaint, we did not believe that we needed to respond any further to the
messagesOur warranty manager has since inspected Mr[redacted]' home, had holes
cut in the ceiling to locate the leak, and had a contractor seal all
penetration points and add flashing where it was neededWe were to have the
holes patched up the next day, but the homeowner did not allow it, as his
family was going to be visitingTomorrow, on 05/20/2015, we will have a
contractor patch up the holes that were made in the ceilingInTown Homes has
also agreed to wash bricks that were stained due to the A/C drain, address the
peeled paint on the exterior fence, and double check the sprinkler system that previously
had a leakWe were also recently notified that there was an undetected leak in
the 3rd floor guest bedroomWe will make sure to repair this leak as well and
follow up after a few heavy rains to make sure the leaks have been sealed
correctly
The
homeowner is now requesting $13,for "late closing costs and buyer
agent costs", exchanging lamps for ceiling fans in two rooms, move light
switches in three areas, and he would also like for InTown Homes to stain a key
holder to match his floorsAs a courtesy, we have agreed to see if our floor
installer would be able to stain the key holder or notThe other requests are
still being addressed
Please
feel free to contact Mr[redacted] to confirm the meeting that was held and the
repairs that are to be made in the near future. Thank you,InTown Homes, LTD
11/19/
Complaint
During the negotiation phase of the purchase of our townhome, on several occassions, the developers real estate agent [redacted] indicated the HOA dues which were rather high compared to other townhome / HOA comps in the area included waterWe had our agent double check with [redacted]
several times, each time of which she indicated the HOA dues included water chargesAfter we closed on our townhome several months later we were very suprised when we received notification from the city of Houston that we had not paid our water bill and our water would be shut off on September 22, We've since contacted Intown Home about the water bills and they have now changed their story and have stated water is not included in our HOA duesWe have socially polled our neighbors and each of which were told the same story that water was included in the HOA duesIn addition, we contacted our real estate agent [redacted] to verify what was told to us before, during and even after close regarding the water and she sent several HAR listings from our development with Intown Homes advertising that water was included in the HOA dues
Desired Resolution
The desired outcome at this point is to include water fees that were advertised to be included in the annual HOA dues or lower the high HOA dues that appear to include water charges being collected
Consumer Business Dialog
Dear Mr. [redacted], In response to your desired outcome, we inform you that we have contractors scheduled for the first part of this week to build the fence around some of your exterior outlets and a/c disconnects. Please note that this is not typically included in the construction of the home and this is done at your request. The trellis on your home has also been repaired. As to your complaint about the pool and the spoiled foods, we advise that you contact your Homeowner Association. We hope you find this to be satisfactory. Thank you,InTown Homes, LTD
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Half the issues that were in my complaint have not been discussed or addressed. The pool was closed for a month due to not being managed properly. The contractors stealing my electricity causing my electricity to go out thus, losing my meat and fish due to the contractor’s neglect. Ensuring a safe work site for residence. IN the past the contractors would put a black tarp to keep paint and debris and dust from falling on citizens. Another report can be made with the police regarding the incident. The constable at the time of the incident opted not to do a report. Throwing debris off high floors is common around this construction zone. No Solid fence has been built to protect my utility connections. No compensation for damaged goods (see original complaint) Partial refunds for pool being closing from Jun7-July 8. A police report will be made. The constable opted not to do a report at the time of the incident. There is a significant amount of incidents to report and a report will be generated as soon as my schedule permits. Since half my issues were not discussed in the reply from Intown, my complaint is UNRESOLVED!
Regards,