Dear Revdex.com, When the homeowner bought the house, he was well aware that he would be living in a construction zone, where more than 8 houses are currently under construction. We do our best to keep the communities clean during construction; however we are working on foundation, stucco, cornice, etc. We...
have since fenced off phase 1 and phase 2 so that the homeowners of this community will now enter and exit through one entrance, eliminating the issue of having the construction crew in common areas of the community. It was also brought to our attention that Mr. [redacted] spoke with a constable this weekend about general debris. We also spoke with the constable and he agreed with us that we have done nothing wrong. The homeowner wanted him to write a report, but he had nothing to report. The city is replacing water lines in the area and the contractor we have spoken to told us they would not repair the sidewalks until they can repair all of them at once. Thank you,InTown Homes, LTD
Dear Revdex.com,Due to some sort of mix up, InTown's correspondence to Mr. [redacted] was going to his cousin, [redacted]. InTown Homes has since been in contact with the Mr. [redacted] and we have already repaired the leak. Paint stains on interior are schedule to be taken care of next week. Thank you,InTown...
Dear Ms. [redacted], Let us know if we can help in any other way, such as referring you contractors that can help repair your home. Thank You,InTown Homes, LTD
Dear Mr. [redacted],Thank you for your response. Nevertheless, our position remains unchanged. The limited warranty was expired at the time of the claim. We are unable to assist further in this matter. Best RegardsInTown Homes, LTD
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
This is not a warranty issue. This is a construction deficiency problem with the house I purchased from you. My neighbors are also experiencing similar symptoms to mine. Given the inadequate response I have received from your company so far, it might be best for me to discuss with them what steps we should take to protect ourselves from this faulty product.
Dear Ms. [redacted], We have reviewed the pictures and still determine that this does not evidence any improper installation. The windows are not caulked from the interior. The window installation includes caulking behind the nailing fin as an air barrier and the flange is taped to the weather resistant barrier as the waterproofing methods. Although there are countless accepted methods of window installation and sealing, this is one method that we adapt and we do not subscribe to the notion that there is only one acceptable method nor one appropriate brand of caulking ([redacted]). The cardboard behind the sheetrock simply acted as a shim and has no structural or sealing purpose. Should you have further questions, feel free to reach out to us through our customer service portal, Haustalk. Respectfully,InTown Homes, LTD
Dear Ms. [redacted], We regret that you do not find our response to your satisfaction. Should you like to review installation details as provided by the [redacted] or the manufacturers, we would be happy to provide you with where those resources may be found. Nevertheless, per the terms of our contracts and the terms of ACES Builders Limited Warranty which covers your home, we have no means for providing reimbursement to homeowners. Furthermore, the coverage for anything other than the defect of a structural member has expired under that warranty. Should you have any further questions, feel free to contact us. Respectfully, InTown Homes, LTD
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,Please find my reply and refute to each one of your arguments below:
We have reviewed the pictures and still determine that this does not evidence any improper installation. The lack of sealant and the subsequent water damage is the evidence. The windows are not caulked from the interior. They should be. The window installation includes caulking behind the nailing fin as an air barrier and the flange is taped to the weather resistant barrier as the waterproofing methods. Evidently your water proofing method allowed water to seep in. Although there are countless accepted methods of window installation and sealing, this is one method that we adapt and we do not subscribe to the notion that there is only one acceptable method nor one appropriate brand of caulking ([redacted]). Your method is substandard, it causes water damage.OK, this is my final position on the issue: refund the $4,000.00 or I will see you in court, and in public social media.
Dear Mr. [redacted],In response to your complaint, we have reviewed your home file and offer the following comments. Your home is covered by the [redacted] Limited Builder's Warranty which started its coverage period in June of 2012. Prior to your first request in January of 2016, there had not been any prior...
window or siding leak claims. The warranty covers such defects for one year from closing. At the time that your purchased your home, the coverage for such issues had already expired.InTown Homes, nevertheless, did make a TPO repair after your initial request but asked that you acknowledge that the work was being done outside the scope of warranty and that the window repair would not be handled by InTown Homes. You signed this document to acknowledge that you are aware of this. Along with your second request, we also see your message to us asking whether we could help refer someone to diagnose the problem and that you were aware that you would be responsible for paying for repairs.Based on this information, we regretfully inform you that we will be unable to reimburse you for these repairs. Thank you,InTown Homes, LTD.
Hello,
In regards to complaint ID #[redacted], we would like to advise that we received
the following message on 05/05/2015:
The Bureau assumes this complaint is resolved, and
it has been closed
Sent Via:
Email (ODR)
From:
Revdex.com
of Metropolitan Houston
To:
Natasha
M
Subject:
The Bureau
assumes this complaint is resolved, and it has been closed
Date Sent:
5/5/
1:27:AM
Attachments:
Click
here for printer friendly version
Natasha M
In-Town Homes
[redacted]
Houston TX
Dear Natasha M:
This message is in regards to a complaint submitted to the Revdex.com about your
business on 4/20/2:36:PM by [redacted] . This complaint was
assigned ID [redacted]
Although the consumer has not responded to our request to confirm that this
complaint has been resolved, the previous response from your company addresses
the disputed issues. Therefore, the Bureau assumes that this complaint
has been resolved
This complaint will be listed on the company's Revdex.com Business Review with the
following language: "The company resolved the complaint issueThe
consumer failed to acknowledge acceptance to the Revdex.com." We encourage
your company to remain in direct contact with the complaintant to ensure that
all of their issues have been fully addressed and resolved. We will
revisit the case if we do hear back from the consumer after closing the
case.
Please understand the customer's complaint and your response will be
publicly posted on the Revdex.com website (Revdex.com reserves the right to not post
in accordance with Revdex.com policy). The Revdex.com may edit the complaint and
your response to protect privacy rights and to remove inappropriate language
Regards,
The Dispute Resolution Team
The
next day on 05/06/2015, we received the following message from the homeowner,
[redacted]:
MESSAGE FROM CONSUMER:
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID [redacted], and have determined that this proposed action would not
resolve my complaint
Sent: Wednesday, May 06, 10:
AM
To: drteam
Subject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted]
Hello,
Please
leave this complaint ([redacted]) open and activeThe repairs are still in
progress
[redacted]
Regards,
Since
we had already received a message stating that the complaint had been resolved,
and we had already scheduled an in-person meeting with Mr[redacted] in regards to
this complaint, we did not believe that we needed to respond any further to the
messagesOur warranty manager has since inspected Mr[redacted]' home, had holes
cut in the ceiling to locate the leak, and had a contractor seal all
penetration points and add flashing where it was neededWe were to have the
holes patched up the next day, but the homeowner did not allow it, as his
family was going to be visitingTomorrow, on 05/20/2015, we will have a
contractor patch up the holes that were made in the ceilingInTown Homes has
also agreed to wash bricks that were stained due to the A/C drain, address the
peeled paint on the exterior fence, and double check the sprinkler system that previously
had a leakWe were also recently notified that there was an undetected leak in
the 3rd floor guest bedroomWe will make sure to repair this leak as well and
follow up after a few heavy rains to make sure the leaks have been sealed
correctly
The
homeowner is now requesting $13,for "late closing costs and buyer
agent costs", exchanging lamps for ceiling fans in two rooms, move light
switches in three areas, and he would also like for InTown Homes to stain a key
holder to match his floorsAs a courtesy, we have agreed to see if our floor
installer would be able to stain the key holder or notThe other requests are
still being addressed
Please
feel free to contact Mr[redacted] to confirm the meeting that was held and the
repairs that are to be made in the near future. Thank you,InTown Homes, LTD
Read More Customer Complaints:
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Hello,
We are aware of the 4th water leak
and are currently working on getting it
resolvedWe have our Leak Repair Specialist going to the home on Wednesday,
4/29/2015, at 9:00AMOur Warranty Manager will also be there for inspection
We plan to move as much sheet rock as needed to expose where the leak is coming
from, and will for certain properly seal, caulk and paint where the repair was
performed
Thank you,
InTown Homes, LTD
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
They did not troubleshoot the issue thoroughly, instead they simply guessed at where the issue might be and acted based on that. The fixed that was done to the TPO was of no use. They did not even consider the possibility that the issue was with the siding. Instead they jumped to conclusions as soon as standing water was seen on the TPO. If they would have performed a leak test on the TPO, they would've seen that there was no problem with it and instead, could've look else where to see where the problem truly is.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
From: [redacted] Sent: Monday, June 22, 2015 11:05 AM To: drteam Subject: complaint #[redacted] This email is in response to the recent update I received from Revdex.com “We have not received your response to confirm this complaint has been resolved. Therefore, this complaint has been closed and will appear in the company's Revdex.com Business Review as: “Answered- Revdex.com has not heard back from the consumer as to their satisfaction with the business's response.” This matter has not been resolved with the company and to Answer the complaint as resolved is an injustice to the consumer. The builder has been in contact with us and has said that they will do the work however the work has not been started or completed to our satisfaction. Please call me as I would like to discuss. [redacted]
Regards,
Dear Revdex.com, When the homeowner bought the house, he was well aware that he would be living in a construction zone, where more than 8 houses are currently under construction. We do our best to keep the communities clean during construction; however we are working on foundation, stucco, cornice, etc. We...
have since fenced off phase 1 and phase 2 so that the homeowners of this community will now enter and exit through one entrance, eliminating the issue of having the construction crew in common areas of the community. It was also brought to our attention that Mr. [redacted] spoke with a constable this weekend about general debris. We also spoke with the constable and he agreed with us that we have done nothing wrong. The homeowner wanted him to write a report, but he had nothing to report. The city is replacing water lines in the area and the contractor we have spoken to told us they would not repair the sidewalks until they can repair all of them at once. Thank you,InTown Homes, LTD
Dear Revdex.com,Due to some sort of mix up, InTown's correspondence to Mr. [redacted] was going to his cousin, [redacted]. InTown Homes has since been in contact with the Mr. [redacted] and we have already repaired the leak. Paint stains on interior are schedule to be taken care of next week. Thank you,InTown...
Homes, LTD
Dear Ms. [redacted], Let us know if we can help in any other way, such as referring you contractors that can help repair your home. Thank You,InTown Homes, LTD
Dear Mr. [redacted],Thank you for your response. Nevertheless, our position remains unchanged. The limited warranty was expired at the time of the claim. We are unable to assist further in this matter. Best RegardsInTown Homes, LTD
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
This is not a warranty issue. This is a construction deficiency problem with the house I purchased from you. My neighbors are also experiencing similar symptoms to mine. Given the inadequate response I have received from your company so far, it might be best for me to discuss with them what steps we should take to protect ourselves from this faulty product.
Dear Ms. [redacted], We have reviewed the pictures and still determine that this does not evidence any improper installation. The windows are not caulked from the interior. The window installation includes caulking behind the nailing fin as an air barrier and the flange is taped to the weather resistant barrier as the waterproofing methods. Although there are countless accepted methods of window installation and sealing, this is one method that we adapt and we do not subscribe to the notion that there is only one acceptable method nor one appropriate brand of caulking ([redacted]). The cardboard behind the sheetrock simply acted as a shim and has no structural or sealing purpose. Should you have further questions, feel free to reach out to us through our customer service portal, Haustalk. Respectfully,InTown Homes, LTD
Dear Ms. [redacted], We regret that you do not find our response to your satisfaction. Should you like to review installation details as provided by the [redacted] or the manufacturers, we would be happy to provide you with where those resources may be found. Nevertheless, per the terms of our contracts and the terms of ACES Builders Limited Warranty which covers your home, we have no means for providing reimbursement to homeowners. Furthermore, the coverage for anything other than the defect of a structural member has expired under that warranty. Should you have any further questions, feel free to contact us. Respectfully, InTown Homes, LTD
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,Please find my reply and refute to each one of your arguments below:
We have reviewed the pictures and still determine that this does not evidence any improper installation. The lack of sealant and the subsequent water damage is the evidence. The windows are not caulked from the interior. They should be. The window installation includes caulking behind the nailing fin as an air barrier and the flange is taped to the weather resistant barrier as the waterproofing methods. Evidently your water proofing method allowed water to seep in. Although there are countless accepted methods of window installation and sealing, this is one method that we adapt and we do not subscribe to the notion that there is only one acceptable method nor one appropriate brand of caulking ([redacted]). Your method is substandard, it causes water damage.OK, this is my final position on the issue: refund the $4,000.00 or I will see you in court, and in public social media.
Dear Mr. [redacted],In response to your complaint, we have reviewed your home file and offer the following comments. Your home is covered by the [redacted] Limited Builder's Warranty which started its coverage period in June of 2012. Prior to your first request in January of 2016, there had not been any prior...
window or siding leak claims. The warranty covers such defects for one year from closing. At the time that your purchased your home, the coverage for such issues had already expired.InTown Homes, nevertheless, did make a TPO repair after your initial request but asked that you acknowledge that the work was being done outside the scope of warranty and that the window repair would not be handled by InTown Homes. You signed this document to acknowledge that you are aware of this. Along with your second request, we also see your message to us asking whether we could help refer someone to diagnose the problem and that you were aware that you would be responsible for paying for repairs.Based on this information, we regretfully inform you that we will be unable to reimburse you for these repairs. Thank you,InTown Homes, LTD.
Hello,
In regards to complaint ID #[redacted], we would like to advise that we received
the following message on 05/05/2015:
The Bureau assumes this complaint is resolved, and
it has been closed
Sent Via:
Email (ODR)
From:
Revdex.com
of Metropolitan Houston
To:
Natasha
M
Subject:
The Bureau
assumes this complaint is resolved, and it has been closed
Date Sent:
5/5/
1:27:AM
Attachments:
Click
here for printer friendly version
Natasha M
In-Town Homes
[redacted]
Houston TX
Dear Natasha M:
This message is in regards to a complaint submitted to the Revdex.com about your
business on 4/20/2:36:PM by [redacted] . This complaint was
assigned ID [redacted]
Although the consumer has not responded to our request to confirm that this
complaint has been resolved, the previous response from your company addresses
the disputed issues. Therefore, the Bureau assumes that this complaint
has been resolved
This complaint will be listed on the company's Revdex.com Business Review with the
following language: "The company resolved the complaint issueThe
consumer failed to acknowledge acceptance to the Revdex.com." We encourage
your company to remain in direct contact with the complaintant to ensure that
all of their issues have been fully addressed and resolved. We will
revisit the case if we do hear back from the consumer after closing the
case.
Please understand the customer's complaint and your response will be
publicly posted on the Revdex.com website (Revdex.com reserves the right to not post
in accordance with Revdex.com policy). The Revdex.com may edit the complaint and
your response to protect privacy rights and to remove inappropriate language
Regards,
The Dispute Resolution Team
The
next day on 05/06/2015, we received the following message from the homeowner,
[redacted]:
MESSAGE FROM CONSUMER:
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID [redacted], and have determined that this proposed action would not
resolve my complaint
Sent: Wednesday, May 06, 10:
AM
To: drteam
Subject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted]
Hello,
Please
leave this complaint ([redacted]) open and activeThe repairs are still in
progress
[redacted]
Regards,
Since
we had already received a message stating that the complaint had been resolved,
and we had already scheduled an in-person meeting with Mr[redacted] in regards to
this complaint, we did not believe that we needed to respond any further to the
messagesOur warranty manager has since inspected Mr[redacted]' home, had holes
cut in the ceiling to locate the leak, and had a contractor seal all
penetration points and add flashing where it was neededWe were to have the
holes patched up the next day, but the homeowner did not allow it, as his
family was going to be visitingTomorrow, on 05/20/2015, we will have a
contractor patch up the holes that were made in the ceilingInTown Homes has
also agreed to wash bricks that were stained due to the A/C drain, address the
peeled paint on the exterior fence, and double check the sprinkler system that previously
had a leakWe were also recently notified that there was an undetected leak in
the 3rd floor guest bedroomWe will make sure to repair this leak as well and
follow up after a few heavy rains to make sure the leaks have been sealed
correctly
The
homeowner is now requesting $13,for "late closing costs and buyer
agent costs", exchanging lamps for ceiling fans in two rooms, move light
switches in three areas, and he would also like for InTown Homes to stain a key
holder to match his floorsAs a courtesy, we have agreed to see if our floor
installer would be able to stain the key holder or notThe other requests are
still being addressed
Please
feel free to contact Mr[redacted] to confirm the meeting that was held and the
repairs that are to be made in the near future. Thank you,InTown Homes, LTD
Read More Customer Complaints:
$(function () {
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});
$('.complaint-block .collapse').collapse({
toggle:
});
$.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) {
$(value).text($(value).attr('data-close-text'));
})
});
Hello,
We are aware of the 4th water leak
and are currently working on getting it
resolvedWe have our Leak Repair Specialist going to the home on Wednesday,
4/29/2015, at 9:00AMOur Warranty Manager will also be there for inspection
We plan to move as much sheet rock as needed to expose where the leak is coming
from, and will for certain properly seal, caulk and paint where the repair was
performed
Thank you,
InTown Homes, LTD
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
They did not troubleshoot the issue thoroughly, instead they simply guessed at where the issue might be and acted based on that. The fixed that was done to the TPO was of no use. They did not even consider the possibility that the issue was with the siding. Instead they jumped to conclusions as soon as standing water was seen on the TPO. If they would have performed a leak test on the TPO, they would've seen that there was no problem with it and instead, could've look else where to see where the problem truly is.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
From: [redacted] Sent: Monday, June 22, 2015 11:05 AM To: drteam Subject: complaint #[redacted] This email is in response to the recent update I received from Revdex.com “We have not received your response to confirm this complaint has been resolved. Therefore, this complaint has been closed and will appear in the company's Revdex.com Business Review as: “Answered- Revdex.com has not heard back from the consumer as to their satisfaction with the business's response.” This matter has not been resolved with the company and to Answer the complaint as resolved is an injustice to the consumer. The builder has been in contact with us and has said that they will do the work however the work has not been started or completed to our satisfaction. Please call me as I would like to discuss. [redacted]
Regards,