JELD-WEN

I ordered Jeldwen 4 panel patio door from Home depot, I received faulty door they tried to fix it but could not fix it. need refund & install charges.
I have complaint against Jeldwen &home depot.I have purchased Jeldwen 4 panel patio door for my new construction house in August through Home depot receipt attached.
Door came faulty & defective from day one I see there are multiple issues with the door, doors were extremely cheap quality doors & from the door panel I can see very very big gaps from up till down on both panel of sliding door. Sliding door move like a paper moves in air. One panel of sliding door doesnt stop because it doesnt have the locking panel install at all. On both panel of door there is big gap for air to flow in because it doesnt lock. Such other complaints from door, this is the cheapest quality of door I have seen in my life. It looks like they have sent all crappy stuffs to me. I took all videos & pictures to prove this complain. How can this be possible for day one there is no panel to lock the door. how can somebody use that. Does this mean no body cares what they sent to their customers
I been to home depot several time from where I purchase this door but all in vain they were not ready to take any responsibility & said this is between you & jeldwen you talk to them. they just took their commission & they are done with me. I paid them $2500
How can I expect these many problems with the door from day one.
In jeldwen I try to contact any supervisor/manager but they only have 2 team either customer support or scheduler, I kept on telling my frustration about the door to those people but nobody cares they can just open a warranty claim for me. I sent them email twice but nobody replied back to me.Warranty claim without using the door can you believe this? I only have is 1800 number.I gave up on this giants company & did follow their process. They came & check & found all these issues with the door, they had to decide to replaced the two panel & some other stuffs.
They gave me appt to come here to fix the door after 1 and half month which was 11/27/19. This was so much frustrating. Thank god that I was not move to the houseelse how could be make it with such door without safety for 1 & half month, I told them this is too long time &only answer they have is I dont have any sooner date.
When tech guys were fixing the door I wasnt there, they called me saying it is all good with the doors.Next day I checked the door it has still has a problem, so out of two sliding door only one door could sealed air tight & other doesnt not.
now I am back to 1800 number, I get hold of them on 2nd Dec & sent email with the video nobody has came back to me what will happen next. I emailed them again after few days but still no reply, I called them they are still analyzing & dont have outcome on how they gonna fix the door which theyhave sent me faulty. I have no idea when this will be done & why should I FORCEFULLY ACCEPT this faulty door? Jeldwen forcefully want me to use this defective door.
Just because company keep on wanting to do trial & error on my money & time. I dont have any idea when they will revert back to me & how manymonths will take from them to come back again. I have heater working in the house now, door is leaking the heat out because it cannot be sealed air tight. I am feeling completely helpless against this giant company, they dont care what trouble I am facing.Who is responsible for the gas bill I am facing just because of crappy & faulty door they sent me.
I paid 2500$ & I am getting a repaired door which is still no guarantee how long will this be good for. I will be out of warranty by the time I go into the house.
Do you think I should use the warranties before even I start using the door.How can the door has this many issues from day one, this is shabby door. I cannot compromise with the door in new house.Moreover you will see on pics of door frames on both side are crooked because they are took out the panel twice put it back & again put the new one in. They tried but still could not fix the door.
Not able to attached videos and pics here

We have Norco windows that have failed insulated glass; JeldWen said I would be eligible for warranty and now will not provide the warranty discount.
We have Norco windows that have failed insulated glass. The windows are dark, you can't see out of them and they have a ugly film on the window. I was told by JW customer service I would be able to use the 20 year warranty 33.5% discount if I measured the windows and sent info. My windows were made before 2004 and do not have the window code printed on them. Because of that fact, they will not honor the warranty. I did send them the Norco Code off the window but they don't use that number. I do not have the original order information.

Jeld Wen is a poor choice to use for doors. We ordered a pantry door with glass panel, pre-paid at time we placed order at ***s. We have waited 6 Weeks to get the door, it came in wrong. Not 1 time but 2, the third time we waited 6 weeks and were told it will be another 3-4 weeks for delivery. *** Isn't any better to deal with. I would highly recommend going with a different supplier and manufacturing company.

I purchased a Jeld-Wen slider from *** with the blinds in the glass the lock on the slider has already broke. I had to purchase the lock through ***. Purchase the lock November 15th they said I'd have it the day before Thanksgiving now they're looking at the 12th of December four weeks for a lock When jeld Wen is only 5 miles from my home that's kind of ridiculous

4 windows and front door needing to be replaced. Representative has been to my new home 4 times now and each time states a 4-6 week delivery.
I moved into a new build home just over a year ago. I identified multiple windows that needed to be replaced on my Tarion warranty forms, one of which has a fully cracked interior pane.

I have had a rep from Jeldwen at my house 3 times now (each time a different one) not informed, coming in to measure my windows, stating they will arrive in 4-6 weeks. This has been going on for months, and now we have another issue in that the windows will not be arriving on time. I had a fourth appointment with a window installer today to have the windows finally installed - however they show up and state they have none of the items as Jeldwen did not have them ready for pickup this morning. They had to measure again (4th time), and start the entire process over.

The install is now going to occur in the middle of winter - assuming the windows ever show up - likely with my 2 year old daughter and pregnant wife at home.

We ordered 4 Jeldwen vinyl windows, and two of them leak and one is rusted. After months of calls and emails, most of which go unanswered, they sent a large crate of unnecessary glass, and didn't communicate about when a technician would come to inspect/repair. The guy they sent was more interested in confirming that there was another reason for the leak.

Spare yourself the annoyance and expense, and don't buy Jeldwen products.

I ordered a bottom door seal. they sent me the wrong seal and I have not had any response to my numerous emails to get this corrected.
I ordered a 36" kerf sweep, they sent me a 36" wraparound sweep. My order number was *** and my customer id is ***. I have attempted to contact them numerous times via email to no avail. I have also called them twice and have had to leave voice mails with their customer service (not so customer friendly) but have yet to receive any call back or emails from them. I would like the correct item so I can return the incorrect item to them.

DEFECTIVE VINYL WINDOWS AND MISSING PARTS ON A WOOD 8'Ã?16" SLIDING DOOR.Purchase through JD WINDOWS AND DOORS ***
Water leak through vinyl,
Defective windows as stated by jeld wen repair guy who went to repair windows.

Purchase through JD windows and doors Dallas, New CONSTRUCTION. Some Windows would not open more than 7" , glass was noted broken when delivered by Jammie Dickinson and his crew , we notified him on an emailed.
Jammie installed a window that he forgot to order and broke glass on installation. He said that he order glass for broken windows, but when I call after 7 months of no repairs there was no order parts for this job according to jeld wen.
Glass simulated dividers were coming off glass since day one . They were glue by service tech from jeld wen.
After moved in and no help from JD windows and door , water was coming in through the window in secondary bedroom that Jamie and his crew install, according to the service tech it was missing parts as noted on picture. Water came in the house and damaged wood floors and window casing.

Dinning room , leak on same window that wa as crack when arrived leak was from vinyl lower section peep holes are clean but water comes out the inside vinyl as noted by jeld wen tech , He said it was manufactured defect , water should never come out the vinyl . He said that he wa as going to bring vinyl and melt to patch 4 " cavity .
I mention to him that I wanted replaced, I paid for a new window not a salvage unit .
Also showed him anx he took pictures were the water came inside and cause water damage to wood floor from flood from manufacturer defect .

Still waiting from parts from the 8'Ã?16'
Sliding door .
Service tech adjusted door that was installed by Jammie Dickinson .
Door continues to come loose on locking top and buttom plate .

.

Tech said door was warped and would be replaced.
Tech said door was warped and would be replaced. Builder called Geldwen twice and I have filed two requests online. No reply! Also, there are 10 window screens that are the wrong size. No one will answer any inquires.

Improperly manufactured windows caused water damage to our home. Company admits manufacturing defect but claims they will not cover damages
We had three windows leak under our window sills. we did not notice the damage until water was coming into our house under the sills. The company sent a third party out to assess. It was found that the windows had been manufactured incorrectly and the weep holes that were supposed to be drilled to allow rain water to escape, were not drilled during the manufacturing process. The third party contractor they sent spent about an hour on the phone with the manufacturer's engineer, who was helpful in telling him where weep holes should have been, and should be drilled to prevent issues going forward. However, the company is refusing to compensate for damages directly caused due to the improper manufacturing of the windows. They reference their warranty stating that "incidental damages will not be covered" My feeling is that this isn't a warranty issue, as the damage wasn't the result something deteriorating over time, its a faulty manufacturing issue. The damage was directly caused by windows that were manufactured incorrectly

I purchased replacement windows starting in 2013-2017 from Jeldwen. they report these windows were made by Wenco and will not honor 20 year warranty.
I purchased window replacement for a Pozzi ( acquired by Jeldwen) window from Evansville Windows starting in 2013. Bert W was the sales rep. The ticket*** for a total of $2589.78.I continued replacement through 2017 with a total of 7 replacements. I do have all my receipts. All the windows have Jeldwen logo on them. I understood I had a 20 year warranty on the windows. I need further replacements and when I contacted Jeldwen, they report they no longer support the sash and that my window was made by Wenco. They report they are making a better product now, but will not honor the warranty. I feel this was a misrepresentation of product as I thought I was purchasing a Jeldwen product with a 20 year warranty. I would like to see the warranty honored.

We purchased a new home in May 2017. The builder provided Jeld-Wen United Window Collection as part of the build. Since late 2017 there has been issues with the windows warping or disfiguring to which Jeld-Wen has come out an looked and had several theories to why the issue was happening. One of the theories what the colour of our Windows (Black). Installation was another issue noted, but could not be found to be the issue.

To date, we have had 10 of 27 windows replaced and I have just found another 4 windows with the same issues and have alerted the builder to.

I had requested that with the high rate of failures that the entire house has the windows replaced with a model that will work and not cause us issues. The last visit of Jeld-Wen the rep guaranteed that this problem will never happen again, however it has.

The builder is also aware but no cooperating in having the Jeld-Wen reps come to our house to look at the issues stating we were currently not having issues.

I've tried multiple ways to get Jeld-Wen to correct the issues including using ***, emailing their Canadian President and emailing the Service Department. I was blocked on ***, they will not respond to emails and the President stated the service would contact me which they have not. I mentioned that I was being ignored to the President to which he denied that.

We did not think we would have to be thinking of replacing windows at such an early time. I suspect to replace this with another product would cost us about $50,000 to $60,000.

We are not the only customer in this community with issues so we are not sure why Jeld-Wen has not tried to fix this with a better quality window. When they replace the existing, they scratch and damage existing parts of the house which annoys me to no end. I end up having to fix their issues.

In reading the Revdex.com site, it is apparent that this is the norm with Jeld-Wen and they just want us to all go away.
Product_Or_Service: New Home Build Windows
Order_Number: Unknown
Account_Number: New Home Build

Bought french doors, had them put in a year a ago. They have rooten completely
We bought french doors, a little over a year ago. We got a hold of the company, and they said that we had to paint them. I told them that nobody told us, they said it was on the box. I told them that, it didn't come in a box, it was wrapped in plastic. We went back to*** to look it up, they said that the door was discontinued. And I said gee I wonder why, the product was NO GOOD. We also talked to them about what they said to us, they said NO WAY IT SHOULD OF ROOTEN IN A LITTLE OVER A YEAR. We tried to send pictures of the door and the receipt, it will only let us send one image. Let us know how we can send all the pictures

The products faulty to the point of unusable. Extremely long time to receive replacement, and slow response times from warranty dept is ridiculous.
I am writing this complaint while on hold with the warranty company. I've been on hold for 25 minutes. My initial contact with the company regarding the warranty of my window was in June 2019. It was a full month before a tech was able to come to my house to look at the problem. Aug. 16th I was told I would have a replacement window. When I tried to contact someone to ask questions via email, I wouldn't receive a response for days, sometimes 2 weeks, or no email response at all. If I called the company, I would frequently sit on hold for 30 mins to an hour waiting to speak with a rep. I was frequently told, "Anyone in our dept should be able to help you with your claim." However, I spent more time explaining the issue every time I would reach someone, and still the answers I received were vague or incomplete, then within a coule days, I would get an email wanting more info. No wonder it was common to be #8 in line for call (I was even number 26 once). Don't leave a call back number, because they never called back when I did that either. Now I'm 4 months out of my initial claim, still do not have my window, my exterior of my home has been on hold and can't be completed until this window is here, and to add insult to injury, I am going through similar treatment from the warranty dept for the doors (I bought 2 doors from them that need replaced). We've become so frustrated with lack of response from this company. We have left messages for them almost every day, sometimes multiple times a day, for almost a week.
Timeline:
Aug. 2018- Initially purchased window and doors (was given delivery ETA of 6 weeks)
It was about about 9 wks for doors, and over 12 weeks for the windows.

Initial 3 panel window was damaged prior to arrival (presumably in shipping). Window returned to store

Jan. 2019 order for replacement placed.
March 2019- Replacement received.
The replacement window was installed, and it was identified to be manufactured wrong.
June 2019-Initial warranty claim filled.
June 27, 2019- Received confirmation: Tech scheduled to look at window
July 24, 2019- I was told the tech would be here between 7-9 to look at the window, so I drove 3 hours home to meet him, but received a call around 8 AM that it would be over 2 hours before the tech would be at my house (he didn't notice that I was over 2 hours away from him). I told him to cancel and I would have to reschedule it. I could not continue to wait, because my son was in the hospital 3 hours away on life support and I needed to get back there.
July 29, 2019- Received confirmation of apt. on Aug. 14th, 2019 for tech to come look at the window.
Aug 14, 2019- tech came to look at window and agreed with out initial statement that the window needed replaced.
Aug. 16, 2019- Confirmation to replace window. I immediately sent email response to ask questions.
Aug. 20, 2019- Spoke with someone over the phone and was told my window would be delivered in mid September
Sept. 9, 2019- received email that additionally form needed. I sent and email back to get clarification. Didn't receive a response until Sept. 17, 2019.
Oct. 4, 2019- After speaking with service rep via phone, received "Order Acknowledgment" for replacement window.
Oct. 8, 2019- Received another email wanting additional information
Oct. 16, 2019- Was told the windows ETA November 15, 2019

This is very poor quality product for high quality price. I have pictures and emails to prove this. Don't waste your time or money with Jeldwen product. Eliminate the future frustration by buying a good product to begin with. I've gotten zero after sales service and they offered $100 compensation. Ordered in June and only received re-order ( wich came in with same issues) 6 weeks later. Worst decision I have made for my home.

Seeing as Jeld-Wen is the parent company of La Cantina Doors this review applies.
My experience has been less than and I have actively steered 2 potential customers of the La Cantina Servery window away from both La Cantina as a supplier and Pelletier Company of San Diego as a supplier for any window needs.
I could write a novella on the woes of my window order - currently on the 2nd window that arrived incorrect. I have received 3 different reasons as to why I cannot order the servery window, as displayed in the La Cantina Factory showroom. Does Jeld-Wen, therefore La Cantina, ensure their distributors are 100% properly educated on the offerings and how to order? I have a window that cannot be secured, therefore leaving my home vulnerable.
I paid nearly $8k for this window and provided in writing, to the distributor, the exact verbiage provided by the sales personnel I met with at the La Cantina Factory showroom to have something different delivered and to be told by the distributor (The Pelletier Co.) that I received bad information from the factory salesman, who was a disgruntled employee and saw this as his opportunity to "get back" at La Cantina as he was on his way out the door. Why are personnel problems my problem? At no time did the distributor tell me, or email me, the fact that I could not have the window as displayed at the factory.
Word to the wise - do your homework, research vendors, and DO NOT use La Cantina for a servery window and definitely don't use Pelletier for your windows.

Missing parts, defective door, horrible customer service.
On March 25, 2019, I ordered a custom patio door with a built-in pet door from***. I paid with my Visa debit card in the amount of $2,120.36. The door was delivered on April 20, 2019 but was missing the screen door and the plastic flap to cover the pet door. I let*** know, and they ordered the missing parts for me. After many delays, the new parts were finally delivered, and I had the installer scheduled come out on May 27, 2019. He was supposed to be at my house between 8:00 am and 10:00 am. He called at 10:00 am and said his truck broke down and wanted to know if I could reschedule. I said no, and he eventually came at noon. Turns out, the door was "bowed" and would not close all the way or lock. I had a .5" open gap between the door and the frame. The installer said that if I pushed against the door I could get it to shut - which only worked sometimes. May temperatures in Sacramento are over 100 degrees which means that basically, with my A/C unit on, I was blowing cold air right out the door. Additionally, the pet flap was the wrong size. I told him that I couldn't just leave a giant hole where the pet door is, I asked if he could somehow attach the pet flap. He cut the sides and bottom and attached the flap as best as he could. He said that said that I would have to order a replacement door and a new flap. Also, the pet door main component was difficult to shut and I learned that it was missing a part as well or had a defect. As if this wasn't bad enough, I then had to deal with the very unprofessional staff at Jeld-Wen. Unanswered calls and voicemails, promises to call me back at a certain times were ignored, wait times over 40 minutes every time I had to call - just to be transferred to another rude staff person. One of the Jeld-Wen staff actually told me that all the pet flaps are "cut-to-fit". Even the second installer told me that was not true. Pet flaps have a metal magnetic strip at the bottom to keep it from blowing open. Since the door was already installed, I had no choice but to work with them. It wasn't until July 27, 2019, that the replacement door and pet flap were installed. Jeld-Wen was such a nightmare to work with, I will never use or recommend any of their products. I understand that orders may get backlogged and that delays can happen, but there is no excuse for such unprofessional behavior.

I purchased a JELD-WEN exterior door from *** in June 2019. It was installed July 9, 2019. The screw caps for the interior part of the door were missing. The installer told me that he notified *** and that I would have them in a few days but if I didn't get them in a 2 weeks to call. Since the door was covered under a warranty, I called JELD_WEN's*** customer service number. I spent about 20 minutes on the phone waiting for a representative. I spoke to Kendra C who said I needed to send her photos and my address and she gave me a claim number to also add. About a week later I got a phone call from her requesting that I return her call. An hour on the phone later, she asked to confirm my address. She said I would have the screw caps in 8-10 business days. This was on August 15. On 9/13 almost a month later, I called customer service again, waiting another hour, and spoke to a girl named Amanda. She was apologetic, said she would speak to her supervisor the next morning and overnight the part to me. After a week went by with no parts, I called her direct extension and left her a voice mail. It is now 9/29 and I still don't have the parts, and have not heard back from Amanda. I cannot paint the inside of the door until I have these parts and am now filing a complaint against their warranty customer service because they have not done what they said they were going to do (send me the parts) on two occasions. It has been almost 3 months since the door was installed.
Product_Or_Service: Exterior door

An order was placed with this company March 27, 2019. Since then 3 sets of doors have been produced and not one was the product promised.Still waiting
Custom doors ordered through *** and manufactured by Jeld-wen. The first set of doors arrived later than promised but we picked up and hung them. The paint chipped and the glue to make the one window a "three window" using trim was dripping. Pictures available. We were then promised a new set by our house warming June 6th. The order was delayed and technicians were canceled without my knowledge multiple times before they finally sent out a new set, passed the house warming we were promised product by. The doors were warped. Badly enough that the third party technician put in the claim for new doors. We were then told that we would get our new doors in August and the week of we were called and they canceled again! Set a date of sept 24. On sept 25 I called the customer service because no one showed. I was at that time told that they did not send anyone because the third set was rejected by the technician due to inferior product issues and that it would not be ready til some time in November. I have been dealing with Jeff I in customer service who I emailed and said I'm done. He quickly sent me a form to sign for refund but did not have the amount on it that I would be refunded. I requested the full amount be on the form in case if legal reasons and have not heard back since. I also reached out by email to the person he tried to put me in contact with at door manufacturing "m Dayton" and o have not heard anything from him.

Will only refund 1/2 of my purchase.
Will only refund 1/2 of my purchase. I have ordered three exterior front doors from Jeld-Wen through the *** and all three times the doors have come incorrectly. My 1st door I ordered from them came with the wrong type of glass but we decided it wasn't a big deal so we kept it. The second door we ordered came with the wrong grill/lights and it was claimed that the *** ordering system with Jeld-Wen had a glitch and would not allow the system to order a 6 light front door and only a 16 light door. *** refunded me for this door. Now, lastly we ordered an exterior double front door (two doors) from Jeld-Wen through The ***. Again the doors came wrong!! This time The *** has claimed they cannot refund me as it was a manufacturer error (not a *** ordering system error) and I must file a claim with Jeld-Wen. I have done so and Jeld-Wen has told me that they will only refund me for one of the double front door as only one door was wrong. However, I have to order two new front doors as they are custom painted and stand side be side so the paint must match. I cannot order one replacement as the paint will not match since they were not painted at the same time. The entire double door should be refunded! Not just half. Terrible customer service. I first ordered the door in May. It arrived in August and it is now September and I'm being told they will only refund half of my purchase price!