Good morning,Thank you for contacting Easy ComfortsWe apologize for any inconvenience this issue may have causedAccording to our records, the source code that was used on the order did not have free shippingHowever, as a courtesy we are crediting you back $for the shippingThis will take care of the $balance on the account that was for over sized items to shipYou will be receiving a refund check for $within the next 1-weeksThank you for your business and if you have any other questions please let us knowHave a great day!~The Easy Comforts team
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***
Dear Sir or Ma'am,Thank you for your recent feedback We do see that you did call us on 7/and we explained the "double charge" you stated you received is a preauthorization of funds that is done on all orders We do not charge you for the order until your order has been shipped This preauthorization of funds will drop off once your order is shipped and you will only be charged twice We please ask that you check your bank records to make sure that you have not been charged twice If you have been charged twice we please ask that you contact our customer service department and they will be able to further assist you with this issue We are sorry for any inconvenience this may have caused.If we can be of further assistance, please do not hesitate to contact us
Dear Sir or Ma'am,We have some questions we need answered so we can look further into this issue for you:How much was the original charge on your card?How much was the fee?Can you please include a copy of your statement that shows the charge and the fee?What was the customer service number you called?We looked through your account and we do not show a record of you calling on 10/ If you could please answer these questions it would help us try to get this issue resolved quicker
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below My complaint was in regards to receiving past due bills when I owed the company nothing Two months after I bought items that were on sale for 30% off, the company sent out the past due letters indicating that I owed them more moneyThe letters did not explain or itemize the additional amount I have not gotten an explanation of how I could be billed for money that I did not owe them months after the transaction The two reps I spoke with appeared to be just doing their job The manager was very nice and offered her appologies and did tell me the amount I had been billed for was the difference between the full price and the 30% off, but no one has explained how I could receive past due letters for an amount I did not owe Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I did receive a response from the companyThey said that my account was closed and I have a zero balance nowThis seems satisfactory to me and I thank you once againI was unable to respond earlier and I hope that this doesn't jeopardize the outcomeSincerely, [redacted] A [redacted]
Good morning,Thank you for contacting usWe apologize for this inconvenienceWe are currently showing the account information to have the name [redacted] with the shipping information under [redacted] Since the account is under the [redacted] last name, that is what the bills should be printed withIf this is incorrect, please let us know and we can look into it furtherThank you and have a good day.~The Walter Drake Customer Service Team
In regards to the response from Miles Kimball - Silver Star Brands, the company has failed to disclose the events on April 25, 2016, where I believe the problems beganOn April 25, 2016, I called into the customer service department at ###-###-#### at 7:p.mThe purpose of my call was to make payments on two separate Miles Kimball accountsThe account numbers were-# [redacted] 2-and # [redacted] 9-I had been sending in two separate payments to Miles Kimball for a number of months without being late since the beginning of business with them, so I requested, during this phone call that the two accounts combined into oneWith one due date instead of two and make one payment instead of twoDuring the phone call, I made a payment on account # [redacted] 2-07, using my Visa credit card ending in #The payment amount was $The customer service agent who toke my payment information, gave me a conformation number of # [redacted] I wrote the conformation number down as well as the time payment was made at 7:p.mAfter this was done, I assumed my account was in good standingAnd, the agent also agreed to combine the two bills into one accountThe agent also informed me that it would take days for the accounts to be mergedI said, "Thank you." A few minutes later, I called back, and made a payment of $21.00, using the same Visa credit card ending in #This payment was made to the second account # [redacted] 9-The payment amount was $An agent toke the payment and gave me another conformation number, that is #MZRI recorded this and the time was 7:p.mon the same day 4/25/A few weeks past, and Miles Kimball began calling my home phone, telling me that the payments I made didn't go through! This was not possible, for me to understand because I was given two conformation numbers for each payment and the funds WERE available on my accountMiles Kimball set me up for late payments in order to charge more money in fees to me!
Good evening,Thank you for contacting Miles KimballWe are sorry that your Windproof Umbrella is no longer workingAs a courtesy, we are willing to make a one time exception to our day return policy and send you out a replacementYou should see that in 4-business daysWe apologize but we have a contract with out vendors and we cannot give out any contact information about themShould you have any other questions, please let us knowThank you!~The Miles Kimball Team
Thank for for contacting Miles KimballWe have ensured that each cr that you have with our company has been flagged as a "Do Not Mail"We apologize for any inconvenience you may have dealt with during this issueProvided that you have made arrangements to not have your name sold on distribution lists, there would be no other way for us to send you out a catalogShould you have any other questions please let us knowThank you and have a good day.~The Miles Kimball Team
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Nancy ***
Thank you for contacting Miles KimballWe are very sorry that these cards are now out of stock as well as the errors in not sending you the last full setWe are crediting your credit card $for one set of these cards as it was not delivered to you in fullYou will see that refund on your card within the next 2-business daysThe remaining cards will stay on back-order until we get them in or until you cancel the orderWe are very sorry for any inconvenience this has causedIf you have any further questions please let us knowThank you!~The Miles Kimball team
Dear Sir or Ma'am,We have reviewed our system and we cannot find an order placed under the following customer:Customer Information: Do you have the address this order was sent to or the name the order was sent to? If you could please reply with any additional information regarding this order it would help us in assisting you with this problem We are sorry for any inconvenience this may have caused.If we can be of further assistance, please do not hesitate to contact us
Good morning,Thank you for contacting Silver Star BrandsWe apologize for this inconvenienceAccording to our records, you placed two orders with usBoth orders contained one Telescoping Corner Broom with Swivel HeadWe will be processing both of these orders and you should receive them in 4- business daysIn addition, we will also be processing a full refund for both of these items that would should see in 2-business daysShould you have any other questions please let us knowThank you for shopping with us and have a great day!~Silver Star Brands
Hello, In accordance with Federal Trade Commission (FTC) regulatory precepts, the following declarations are compulsory in regards to this product: Usage claims for this product are based on Homeopathic Materia Medica, a system of medicine practiced around the world for over yearsThere are no current federally recognized clinical or scientific studies in regards to the efficacy of this product or homeopathy in generalThe practice of homeopathic medicine is not accepted by all medical expertsNative Remedies advocates that individuals educate themselves regarding homeopathic principles before taking this or any medicineMore information regarding homeopathy is available on our website
We apologize about the negative experience you had Please contact our customer service department at ###-###-#### We would be happy to place an order for you without charging the shipping or processing fee
Dear Sir or Ma'am,We have reviewed your account and it shows that you made payments on the following dates:8/8/ $23.9711/7/ $19.981/17/ $9.99Due to the fact that you made payments months apart you were charged late fees and interest on the months you did not make payments We are sorry but we will not be clearing your account and it must be paid in full We are sorry for any inconvenience this may have caused
Dear ***,We have reviewed your order and it shows this order was placed on 5/20/ This is more than a year after the order was placed The reason you were sent a $gift voucher is because we have a day return policy for all of our orders We are sorry but we are not able to issue any replacements on this order as it is months past the return policy We are sorry for any inconvenience this may have caused.If we can be of further assistance, please do not hesitate to contact us
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIf the item does not show up, I will contact you againThe information given to me so far, doesn't show a new order has been placed by themNothing has arrived as of yet, and I have not received any shipping information Regards, [redacted] ***
Good morning,Thank you for contacting Easy ComfortsWe apologize for any inconvenience this issue may have causedAccording to our records, the source code that was used on the order did not have free shippingHowever, as a courtesy we are crediting you back $for the shippingThis will take care of the $balance on the account that was for over sized items to shipYou will be receiving a refund check for $within the next 1-weeksThank you for your business and if you have any other questions please let us knowHave a great day!~The Easy Comforts team
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***
Dear Sir or Ma'am,Thank you for your recent feedback We do see that you did call us on 7/and we explained the "double charge" you stated you received is a preauthorization of funds that is done on all orders We do not charge you for the order until your order has been shipped This preauthorization of funds will drop off once your order is shipped and you will only be charged twice We please ask that you check your bank records to make sure that you have not been charged twice If you have been charged twice we please ask that you contact our customer service department and they will be able to further assist you with this issue We are sorry for any inconvenience this may have caused.If we can be of further assistance, please do not hesitate to contact us
Dear Sir or Ma'am,We have some questions we need answered so we can look further into this issue for you:How much was the original charge on your card?How much was the fee?Can you please include a copy of your statement that shows the charge and the fee?What was the customer service number you called?We looked through your account and we do not show a record of you calling on 10/ If you could please answer these questions it would help us try to get this issue resolved quicker
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below My complaint was in regards to receiving past due bills when I owed the company nothing Two months after I bought items that were on sale for 30% off, the company sent out the past due letters indicating that I owed them more moneyThe letters did not explain or itemize the additional amount I have not gotten an explanation of how I could be billed for money that I did not owe them months after the transaction The two reps I spoke with appeared to be just doing their job The manager was very nice and offered her appologies and did tell me the amount I had been billed for was the difference between the full price and the 30% off, but no one has explained how I could receive past due letters for an amount I did not owe Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I did receive a response from the companyThey said that my account was closed and I have a zero balance nowThis seems satisfactory to me and I thank you once againI was unable to respond earlier and I hope that this doesn't jeopardize the outcomeSincerely, [redacted] A [redacted]
Good morning,Thank you for contacting usWe apologize for this inconvenienceWe are currently showing the account information to have the name [redacted] with the shipping information under [redacted] Since the account is under the [redacted] last name, that is what the bills should be printed withIf this is incorrect, please let us know and we can look into it furtherThank you and have a good day.~The Walter Drake Customer Service Team
In regards to the response from Miles Kimball - Silver Star Brands, the company has failed to disclose the events on April 25, 2016, where I believe the problems beganOn April 25, 2016, I called into the customer service department at ###-###-#### at 7:p.mThe purpose of my call was to make payments on two separate Miles Kimball accountsThe account numbers were-# [redacted] 2-and # [redacted] 9-I had been sending in two separate payments to Miles Kimball for a number of months without being late since the beginning of business with them, so I requested, during this phone call that the two accounts combined into oneWith one due date instead of two and make one payment instead of twoDuring the phone call, I made a payment on account # [redacted] 2-07, using my Visa credit card ending in #The payment amount was $The customer service agent who toke my payment information, gave me a conformation number of # [redacted] I wrote the conformation number down as well as the time payment was made at 7:p.mAfter this was done, I assumed my account was in good standingAnd, the agent also agreed to combine the two bills into one accountThe agent also informed me that it would take days for the accounts to be mergedI said, "Thank you." A few minutes later, I called back, and made a payment of $21.00, using the same Visa credit card ending in #This payment was made to the second account # [redacted] 9-The payment amount was $An agent toke the payment and gave me another conformation number, that is #MZRI recorded this and the time was 7:p.mon the same day 4/25/A few weeks past, and Miles Kimball began calling my home phone, telling me that the payments I made didn't go through! This was not possible, for me to understand because I was given two conformation numbers for each payment and the funds WERE available on my accountMiles Kimball set me up for late payments in order to charge more money in fees to me!
Good evening,Thank you for contacting Miles KimballWe are sorry that your Windproof Umbrella is no longer workingAs a courtesy, we are willing to make a one time exception to our day return policy and send you out a replacementYou should see that in 4-business daysWe apologize but we have a contract with out vendors and we cannot give out any contact information about themShould you have any other questions, please let us knowThank you!~The Miles Kimball Team
Thank for for contacting Miles KimballWe have ensured that each c
r that you have with our company has been flagged as a "Do Not Mail"We apologize for any inconvenience you may have dealt with during this issueProvided that you have made arrangements to not have your name sold on distribution lists, there would be no other way for us to send you out a catalogShould you have any other questions please let us knowThank you and have a good day.~The Miles Kimball Team
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Nancy ***
Thank you for contacting Miles KimballWe are very sorry that these cards are now out of stock as well as the errors in not sending you the last full setWe are crediting your credit card $for one set of these cards as it was not delivered to you in fullYou will see that refund on your card within the next 2-business daysThe remaining cards will stay on back-order until we get them in or until you cancel the orderWe are very sorry for any inconvenience this has causedIf you have any further questions please let us knowThank you!~The Miles Kimball team
Dear Sir or Ma'am,We have reviewed our system and we cannot find an order placed under the following customer:Customer Information: Do you have the address this order was sent to or the name the order was sent to? If you could please reply with any additional information regarding this order it would help us in assisting you with this problem We are sorry for any inconvenience this may have caused.If we can be of further assistance, please do not hesitate to contact us
Good morning,Thank you for contacting Silver Star BrandsWe apologize for this inconvenienceAccording to our records, you placed two orders with usBoth orders contained one Telescoping Corner Broom with Swivel HeadWe will be processing both of these orders and you should receive them in 4- business daysIn addition, we will also be processing a full refund for both of these items that would should see in 2-business daysShould you have any other questions please let us knowThank you for shopping with us and have a great day!~Silver Star Brands
Hello, In accordance with Federal Trade Commission (FTC) regulatory precepts, the following declarations are compulsory in regards to this product: Usage claims for this product are based on Homeopathic Materia Medica, a system of medicine practiced around the world for over yearsThere are no current federally recognized clinical or scientific studies in regards to the efficacy of this product or homeopathy in generalThe practice of homeopathic medicine is not accepted by all medical expertsNative Remedies advocates that individuals educate themselves regarding homeopathic principles before taking this or any medicineMore information regarding homeopathy is available on our website
We apologize about the negative experience you had Please contact our customer service department at ###-###-#### We would be happy to place an order for you without charging the shipping or processing fee
Dear Sir or Ma'am,We have reviewed your account and it shows that you made payments on the following dates:8/8/ $23.9711/7/ $19.981/17/ $9.99Due to the fact that you made payments months apart you were charged late fees and interest on the months you did not make payments We are sorry but we will not be clearing your account and it must be paid in full We are sorry for any inconvenience this may have caused
Dear ***,We have reviewed your order and it shows this order was placed on 5/20/ This is more than a year after the order was placed The reason you were sent a $gift voucher is because we have a day return policy for all of our orders We are sorry but we are not able to issue any replacements on this order as it is months past the return policy We are sorry for any inconvenience this may have caused.If we can be of further assistance, please do not hesitate to contact us
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIf the item does not show up, I will contact you againThe information given to me so far, doesn't show a new order has been placed by themNothing has arrived as of yet, and I have not received any shipping information Regards, [redacted] ***