Jenlar Lighting & Chemical Products Incorporated

June 13, 2017After review of complaint dated 6/6/17 we have discussed [redacted]'s allegations with our sales representatives. It is our belief that her concerns were a result of a misunderstanding between [redacted] and our sales representative You can be assured that l have discussed this...

matter in detail with all of our representatives, as well as our accounts receivable department and to avoid any future misunderstandings,Jeniar Products has removed The [redacted] of [redacted] from our customer files. In addition we have voided their invoice # [redacted] and they may keep this product as a donation for their useIf you have any further questions, please do not hesitate to Contact usRegardsSandy S.Vice President

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Review: Jenlar Products contacted a new staff member of the facility and misrepresented that we did business with them. They then said they were sending them a new product to try. Jenlar then mailed 8 packages of stainless steel wipes and charged the facility $289.06. We are returning the items to Jenlar and will not be paying the invoice.Desired Settlement: I would like them to accept the returned merchandice, pay for any return expense, and to never contact our facility again.

Business

Response:

August 28, 2014 After review of complaint dated 8/14/14, we have discussed [redacted]'s allegations with our sales representatives. It is our belief that her concerns were a result of a misunderstanding between their employee and our sales representative. They claim that we misrepresented that we did business with them in the past. After checking our records we found that we did do business with them back in 2011. You can be assured that I have discussed this matter in detail with all of our representatives and to avoid any future misunderstandings, Jenlar has removed [redacted] from our customer files. In addition we have credited them in the amount of 289.06 for the return merchandise. We also contacted [redacted] and advised them to transfer the return cost to our [redacted] account.If you have any further questions, please do not hesitate to contact us.RegardsSandy SVice President

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Jenlar Products misrepresented themselves to our dietary dept telling them they had a delivery of garbage can liners to deliver. They received all of our information and then sent unsolicited liners to our place of business.These were inflated priced liners that were a scam much like the toner scams where they misrepresent themselves and get your information. They duped one of our kitchen employees into giving out information. I would like the invoice to be credited back to our company as I have no intention of paying for something that was not legitimately ordered by our company. I would like a swift resolution to this. The invoice was issued to [redacted] and the Invoice number is [redacted].This company only has a PO Box on it's invoice of 2541 Warminster Pa 18974The phone number is 1/800/7267350.Desired Settlement: I would like the invoice voided. We have mailed back one case of liners that were not used. The tracking number is [redacted] and it was sent through the US Post Office with a delivery date of 10/15/13.I would like them to absorb the cost of the other case of liners that were inadverently used by employees who did not know of the situation and the fact that these were earmarked for return to this bogus company.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,