Jerry Baker

[A default letter is provided here which indicates your rejection of the business's offer.
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this offer appear below:
[Since I have placed the book into the hands of the United States Postal service I no longer have the book in questionI sent a check in August, for the payment of the book in question,and you owe a refund of $39.94+postageI will be satisfied when I receive this refund amount.You must provide details of why you are not satisfied with this resolutionPlease type details here:]
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.My thanks to the Revdex.com for their mediation in this matter.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

February 17, 2015
[redacted]
Revdex.com of Detroit & Eastern Michigan
26777 Central Park Blvd. Ste. 100
Southfield, MI 48076-4163
Re: Revdex.com Case # [redacted] – [redacted]
Dear Ms. [redacted]:
This letter is in response to the complaint forwarded to...

our
company on behalf of [redacted], [redacted]
Please be advised that on or about July 19, 2013, we
received a 21-Day Free Preview Certificate for one of our books from Ms. [redacted].
Our “Never Any Obligation To Buy Guarantee”, which is on the Certificate,
explained that if Ms. [redacted] decided to keep the book (by paying for it), she
may be invited, but never obligated to preview other books in the Jerry Baker Garden
Series. We shipped and invoiced Ms. [redacted] for the “Supermarket Super
Gardens” book on or about August 23, 2013, and received Ms. [redacted]’s payment
on or about November 12, 2013.
Since that time, we have sent Ms. [redacted] two different
invitations to preview the next book in the Series. In accordance with our
Guarantee, we shipped and invoiced Ms. [redacted] for the two books, one of which
she paid for on or about April 22, 2014. The second book was shipped in July
2014 and this book is the subject of Ms. [redacted]’s complaint.
Customer satisfaction is our number one goal, so upon
receipt of Ms. [redacted]’s complaint, we immediately cleared her account so it
now shows a $0 balance due. We also removed her name and address from our
mailing list, and flagged Ms. [redacted]’s account as “Do not promote”. Ms. [redacted]
will not receive any further solicitations, mailings, invoices, or statements
from us again. And she may keep the current book with our compliments.We trust these actions bring this matter to a close. And we
apologize to Ms. [redacted] for any inconvenience we may have caused her.
 Thank you for bringing this matter to our attention and
allowing us the opportunity to resolve the issues. If you have any further questions
or comments, please do not hesitate to contact me directly.
 Sincerely,
 [redacted] Customer Service Supervisor
American Master Products, Inc. d/b/a Jerry Baker
###-###-####

July 14, 2015
[redacted]
Revdex.com of Detroit & Eastern Michigan
26777 Central Park Blvd. Ste. 100
Southfield, MI 48076-4163
Re: Revdex.com Case # [redacted] – [redacted] A. [redacted]
Dear Ms. [redacted]:
This letter is in response to the complaint forwarded to our
company on...

behalf of [redacted] A. [redacted], [redacted]., [redacted] Spring
Creek, NV 89815.
Please be advised that on or about April 17, 2014, we
received a 21-Day Free Preview Certificate for one of our books from Mr. [redacted].
Our “Never Any Obligation To Buy Guarantee”, which is on the Certificate,
explained that if Mr. [redacted] decided to keep the book (by paying for it), he
may be invited, but never obligated to preview other books in the Jerry Baker
Garden Series. We shipped and invoiced Mr. [redacted] for the “Supermarket Super
Gardens” book on or about May 9, 2014, and received Mr [redacted]’s payment on or
about July 11, 2014.
Since that time, we have sent Mr. [redacted] two different
invitations to preview the next book in the Series. In accordance with our
Guarantee, we shipped and invoiced Mr. [redacted] for the two books, one of which he
kept and sent in payment for. The second book was shipped in May 2015, Mr. [redacted]
states that he did not receive this book (which we are unaware of), and this
book is the subject of his complaint.
Customer satisfaction is our number one goal, so upon
receipt of Mr. [redacted]’s complaint, we immediately cleared his account so it now
shows a $0 balance due. We also removed his name and address from our mailing
list, and flagged Mr. [redacted]’s account as “Do not promote”. Mr. [redacted] will not
receive any further solicitations, mailings, invoices, or statements from us
again. We trust these actions bring this matter to a close. And we
apologize to Mr. [redacted] for any inconvenience we may have caused him.
 Thank you for bringing this matter to our attention and
allowing us the opportunity to resolve the issues. If you have any further
questions or comments, please do not hesitate to contact me directly.
 Sincerely,
 
[redacted], Customer Service Supervisor
American Master Products, Inc. d/b/a Jerry Baker
###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

June 23, 2015
[redacted]
Revdex.com of Detroit & Eastern Michigan
[redacted], MI 48076-4163
Re: Revdex.com Case # [redacted] – [redacted] I. [redacted]
Dear Ms. [redacted]:
This letter is in response to the complaint forwarded to our
company...

on behalf of [redacted] I. [redacted], OH 45750.
Please be advised that on or about January 28, 2014, we
received a 21-Day Free Preview Certificate for one of our books from Ms. [redacted].
Our “Never Any Obligation To Buy Guarantee”, which is on the Certificate,
explained that if Ms. [redacted] decided to keep the book (by paying for it), she
may be invited, but never obligated to preview other books in the Jerry Baker
Health Series. We shipped and invoiced Ms. [redacted] for the “Healing Fixers,
Mixers, & Elixirs” book on or about February 7, 2014, and received Ms.
[redacted]’s payment on or about July 25, 2014.
Since that time, we have sent Ms. [redacted] two different
invitations to preview the next book in the Series. In accordance with our Guarantee,
we shipped and invoiced Ms. [redacted] for the two books, one of which she
returned. The second book was shipped in April 2015; Ms. [redacted] states that she
returned this book (although we never received it back), and this book is the
subject of her complaint.
Customer satisfaction is our number one goal, so upon
receipt of Ms. [redacted]’s complaint, we immediately cleared her account so it now
shows a $0 balance due. We also removed her name and address from our mailing
list, and flagged Ms. [redacted]’s account as “Do not promote”. Ms. [redacted] will not
receive any further solicitations, mailings, invoices, or statements from us
again. We trust these actions bring this matter to a close. And we
apologize to Ms. [redacted] for any inconvenience we may have caused her.
 Thank you for bringing this matter to our attention and
allowing us the opportunity to resolve the issues. If you have any further
questions or comments, please do not hesitate to contact me directly.
 Sincerely,
 
[redacted], Customer Service Supervisor
American Master Products, Inc. d/b/a Jerry Baker
###-###-####

June 9, 2016   [redacted] Revdex.com of Detroit & Eastern Michigan [redacted], MI 48076-4163   Re: Revdex.com Case # [redacted] – [redacted]   Dear Ms. [redacted]:   This letter is in response to the complaint forwarded to our company on behalf of [redacted]...

[redacted], AL 35976.   Please be advised that on or about October 1, 2013, we received a 21-Day Free Preview Certificate for one of our books from Ms. [redacted]. Our “Never Any Obligation To Buy Guarantee”, which is on the Certificate, explained that if Ms. [redacted] decided to keep the book (by paying for it), she may be invited, but never obligated to preview other books in the Jerry Baker Hints & Tips Series. We shipped and invoiced Ms. [redacted] for the “Grandma Putt’s Vinegar, Garlic, Baking Soda and 101 More Problem Solvers” book on or about October 16, 2013, and received Ms. [redacted]’s payment on or about October 29, 2013.   Since that time, we have sent Ms. [redacted] two different invitations to preview the next book in the Series. In accordance with our Guarantee, we shipped and invoiced Ms. [redacted] for the two books, one of which was returned. The second book was shipped in October 2015. Ms. [redacted] states that she did not order the book, and this is the subject of her complaint.   Customer satisfaction is our number one goal, so upon receipt of Ms. [redacted]’s complaint, we immediately cleared her account so it now shows a $0 balance due. We also removed her name and address from our mailing list, and flagged Ms. [redacted]’s account as “Do not promote”. Ms. [redacted] will not receive any further solicitations, mailings, invoices, or statements from us again. We trust these actions bring this matter to a close. And we apologize to Ms. [redacted] for any inconvenience we may have caused her. Thank you for bringing this matter to our attention and allowing us the opportunity to resolve the issues. If you have any further questions or comments, please do not hesitate to contact me directly. Sincerely, [redacted] Customer Service ManagerAmerican Master Products, Inc. d/b/a Jerry Baker###-###-####

This letter is in response to the complaint forwarded to our company on behalf of Marie Haskin, 501 E Prospect Ave. Apt 3D, Mt. Prospect, IL 60056-3341.   Contrary to Ms. [redacted] assertions, we are not a “scam artist” or a “shady” company; we have been in business for almost 30 years and are...

a Revdex.com accredited business since 1996 with an A+ rating.   Please be advised that on or about August 10, 2007, we received a 21-Day Free Preview Certificate for one of our books from Ms. [redacted]. Our “Never Any Obligation To Buy Guarantee”, which is on the Certificate, explained that if Ms. [redacted] decided to preview the book, she may be invited, but never obligated to preview other books in the Jerry Baker Heath Series. We shipped and invoiced Ms. [redacted] for the “Kitchen Counter Cures” book on or about August 24, 2007, and received Ms. [redacted] payment on or about September 17, 2007.   Since that time, we have sent Ms. [redacted] several different invitations to preview the next book in the Series. In accordance with our Guarantee, we shipped and invoiced Ms. [redacted] for the books, all of which she kept and sent in payment for. The last book was shipped in January 2017 and we received Ms. [redacted]’s payment on or about March 2, 2017. And this book and payment is the subject of Ms. [redacted] complaint.   Customer satisfaction is our number one goal, so upon receipt of Ms. [redacted] complaint, we removed Ms. [redacted] name and address from our mailing list, and flagged Ms. [redacted] account as “Do not promote”. Ms. Haskin will not receive any further solicitations, mailings, invoices, books, or statements from us again. And we have refunded Ms. [redacted] the $40.95 she paid “without Ms. Toakr’s knowledge”. And Ms. [redacted] may keep that book with our compliments. We trust these actions bring this matter to a close. And we apologize to Ms. [redacted] and Ms. [redacted] for any inconvenience we may have caused them. Thank you for bringing this matter to our attention and allowing us the opportunity to resolve the issues. If you have any further questions or comments, please do not hesitate to contact me directly. Sincerely, Kari [redacted], Customer Service Manager

May 25, 2016   [redacted] Revdex.com of Detroit & Eastern Michigan [redacted], MI 48076-4163   Re: Revdex.com Case # [redacted] – [redacted]   Dear Ms. Cash:   This letter is in response to the complaint forwarded to our company on behalf of [redacted]...

[redacted], [redacted], MI 48239.   Please be advised that on or about October 18, 2015, we received a 21-Day Free Preview Certificate for one of our books from Ms. [redacted]. Our “Never Any Obligation To Buy Guarantee”, which is on the Certificate, explained that if Ms. [redacted] decided to keep the book (by paying for it), she may be invited, but never obligated to preview other books in the Jerry Baker Hints & Tips Series. We shipped and invoiced Ms. [redacted] for the “Grandma Putt’s Vinegar, Garlic, Baking Soda and 101 More Problem Solvers” book on or about October 19, 2015, and received Ms. [redacted]’s payment on or about December 10, 2015.   In accordance with our Guarantee, we sent Ms. [redacted] notification that we were about to send her the next book in the Series to preview, and that if she did not want to receive it, please let us know. When we did not hear back from Ms. [redacted], we sent her the next book in the Series, along with an invoice for it. Ms. [redacted] states that she returned this book (although we never received it back) and this is the subject of her complaint.   Customer satisfaction is our number one goal, so upon receipt of Ms. [redacted]’s complaint, we immediately cleared her account so it now shows a $0 balance due. We also removed her name and address from our mailing list, and flagged Ms. [redacted]’s account as “Do not promote”. Ms. [redacted] will not receive any further solicitations, mailings, invoices, or statements from us again.We trust these actions bring this matter to a close. And we apologize to Ms. [redacted] for any inconvenience we may have caused her.Thank you for bringing this matter to our attention and allowing us the opportunity to resolve the issues. If you have any further questions or comments, please do not hesitate to contact me directly. Sincerely,  [redacted] Customer Service ManagerAmerican Master Products, Inc. d/b/a Jerry Baker###-###-####Tell us why here...

Dear Revdex.com:  This letter is in response to the complaint forwarded to our company on behalf of [redacted].   Please be advised that on or about January 15, 2016, we received a 21-Day Free Preview Certificate for one of our books from Ms. [redacted]....

Our “Never Any Obligation To Buy Guarantee”, which is on the Certificate, explained that if Ms. [redacted] decided to preview the book, she may be invited, but never obligated to preview other books in the Jerry Baker Health Series. We shipped and invoiced Ms. [redacted] for the “Supermarket Super Remedies” book on or about January 25, 2016, and received Ms. [redacted]’s payment on or about March 11, 2016.   Since that time, we have sent Ms. [redacted] several invitations to preview the next book in the Series. In accordance with our Guarantee, we shipped and invoiced Ms. [redacted] for the books, which she kept and paid for one and returned one. The most recent book was shipped in January 2018 and Ms. [redacted] states that she returned the book (although we have not received it back) and this book is the subject of her complaint.   Customer satisfaction is our number one goal, so upon receipt of Ms. [redacted]’s complaint, we immediately cleared Ms. [redacted]’s account so it now shows a $0 balance due. We also removed her name and address from our mailing list, and flagged Ms. [redacted]’s account as “Do not promote”. Ms. [redacted] will not receive any further solicitations, mailings, invoices, books or statements from us again. We trust these actions bring this matter to a close. And we apologize to Ms. [redacted] for any inconvenience we may have caused her. Thank you for bringing this matter to our attention and allowing us the opportunity to resolve the issues. If you have any further questions or comments, please do not hesitate to contact me directly. Sincerely,  [redacted], Customer Service ManagerAmerican Master Products, Inc. d/b/a Jerry Baker

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

March 9, 2015
[redacted]
Revdex.com of Detroit & Eastern Michigan
26777 Central Park Blvd. Ste. 100
Southfield, MI 48076-4163
Re: Revdex.com Case # [redacted] – [redacted] M. [redacted]
Dear Ms. [redacted]:
This letter is in response to the complaint forwarded to our
company...

on behalf of [redacted] M. [redacted] Hammond, IN 46327.
Please be advised that on or about August 15, 2014, we
received a 21-Day Free Preview Certificate for one of our books from Mr. [redacted].
Our “Never Any Obligation To Buy Guarantee”, which is on the Certificate,
explained that if Mr. [redacted] decided to keep the book (by paying for it), he
may be invited, but never obligated to preview other books in the Jerry Baker Health
Series. We shipped and invoiced Mr. [redacted] for the “Top 25 Homemade Healers”
book on or about September 1, 2014, and received Mr. [redacted]’s payment on or
about September 17, 2014.
In accordance with our Guarantee, we sent Mr. [redacted]
notification that we were about to send him the next book in the Series to
preview, and that if he did not want to receive it, please let us know. When we
did not hear back from Mr. [redacted], we sent him the next book in the Series,
along with an invoice for it. He states that he returned this book (although we
never received it back), and this book is the subject of his complaint.
Customer satisfaction is our number one goal, so upon
receipt of Mr. [redacted]’s complaint, we immediately cleared his account so it now
shows a $0 balance due. We also removed his name and address from our mailing
list, and flagged Mr. [redacted]’s account as “Do not promote”. Mr. [redacted] will not
receive any further solicitations, mailings, invoices, or statements from us
again. We trust these actions bring this matter to a close. And we
apologize to Mr. [redacted] for any inconvenience we may have caused him.
Thank you for bringing this matter to our attention and
allowing us the opportunity to resolve the issues. If you have any further questions
or comments, please do not hesitate to contact me directly.
 
Sincerely,
 
[redacted] Customer Service Supervisor
American Master Products, Inc. d/b/a Jerry Baker
###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12135217, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
Regards,
[redacted]...

[redacted]

September 23, 2015 [redacted]Revdex.com of Detroit & Eastern Michigan[redacted] Ste. 100[redacted], MI 48076-4163 Re: Revdex.com Case # [redacted] – [redacted] Dear Ms. [redacted]: This letter is in response to the complaint forwarded to ourcompany on behalf of [redacted],...

[redacted], MO63031. Please be advised that on or about April 15, 2014, wereceived a 21-Day Free Preview Certificate for one of our books from Ms. [redacted].Our “Never Any Obligation To Buy Guarantee”, which is on the Certificate,explained that if Ms. [redacted] decided to keep the book (by paying for it), shemay be invited, but never obligated to preview other books in the Jerry Baker Home,Health, & Garden Series. We shipped and invoiced Ms. [redacted] for the“Supermarket Super Gardens” book on or about April 28, 2014, and received Ms. [redacted]’spayment on or about May 12, 2014. Since that time, we have sent Ms. [redacted] three differentinvitations to preview the next book in the Series. In accordance with ourGuarantee, we shipped and invoiced Ms. [redacted] for the three books, two ofwhich she kept and sent in payment for. The third book was shipped in September2015, and this book is the subject of her complaint.  Customer satisfaction is our number one goal, so uponreceipt of Ms. [redacted]’s complaint, we immediately cleared her account so itnow shows a $0 balance due. We also removed her name and address from ourmailing list, and flagged Ms. [redacted]’s account as “Do not promote”. Ms. [redacted]will not receive any further solicitations, mailings, invoices, or statementsfrom us again. And she may keep the book the current book with our compliments.We trust these actions bring this matter to a close. And weapologize to Ms. [redacted] for any inconvenience we may have caused her. Thank you for bringing this matter to our attention andallowing us the opportunity to resolve the issues. If you have any furtherquestions or comments, please do not hesitate to contact me directly. Sincerely,  [redacted], Customer Service ManagerAmerican Master Products, Inc. d/b/a Jerry Baker###-###-####

December 30, 2015   [redacted] Revdex.com of Detroit & Eastern Michigan [redacted]. Ste. 100 [redacted], MI 48076-4163   Re: Revdex.com Case # [redacted] – [redacted]   Dear Ms. [redacted]:   This letter is in response to the complaint forwarded to our company on behalf of...

[redacted], [redacted], [redacted], CA 91602.   Please be advised that on or about August 11, 2015, we received a 21-Day Free Preview Certificate for one of our books from Mr. [redacted]. Our “Never Any Obligation To Buy Guarantee”, which is on the Certificate, explained that if Mr. [redacted] decided to keep the book (by paying for it), he may be invited, but never obligated to preview other books in the Jerry Baker Health Series. We shipped and invoiced Mr. [redacted] for the “Top 25 Homemade Healers” book on or about September 7, 2015, and received Mr. [redacted]’s payment on or about September 22, 2015.   In accordance with our Guarantee, we sent Mr. [redacted] notification that we were about to send him the next book in the Series to preview, and that if he did not want to receive it, please let us know. When we did not hear back from Mr. [redacted], we sent him the next book in the Series, along with an invoice for it. And this book is the subject of his complaint.   Customer satisfaction is our number one goal, so upon receipt of Ms. [redacted]’s complaint, we immediately cleared his account so it now shows a $0 balance due. We also removed his name and address from our mailing list, and flagged Mr. [redacted]’s account as “Do not promote”. Mr. [redacted] will not receive any further solicitations, mailings, invoices, or statements from us again. And he may keep the current book with our compliments. We trust these actions bring this matter to a close. And we apologize to Mr. [redacted] for any inconvenience we may have caused him. Thank you for bringing this matter to our attention and allowing us the opportunity to resolve the issues. If you have any further questions or comments, please do not hesitate to contact me directly. Sincerely,  [redacted], Customer Service ManagerAmerican Master Products, Inc. d/b/a Jerry Baker###-###-####

October 26, 2015[redacted]Revdex.com of Detroit & Eastern Michigan[redacted] Ste. 100[redacted], MI 48076-4163Re: Revdex.com Case # [redacted] – [redacted]Dear Ms. [redacted]:This letter is in response to the complaint forwarded to our
company on behalf of [redacted], OK...

73034.Please be advised that on or about August 19, 2013, we
received a 21-Day Free Preview Certificate for one of our books from Mr. [redacted].
Our “Never Any Obligation To Buy Guarantee”, which is on the Certificate,
explained that if Mr. [redacted] decided to keep the book (by paying for it), he
may be invited, but never obligated to preview other books in the Jerry Baker
Health Series. We shipped and invoiced Mr. [redacted] for the “Kitchen Counter
Cures” book on or about September 16, 2013, and received Mr. [redacted]’s payment
on or about November 18, 2013.Since that time, we have sent Mr. [redacted] four different
invitations to preview the next book in the Series. In accordance with our
Guarantee, we shipped and invoiced Mr. [redacted] for the four books, two of which
he kept and sent in payment for, and one he returned. The fourth book was
shipped in August 2015. Mr. [redacted] states that he did not receive this book
(which we are unaware of), and this book is the subject of his complaint. Customer satisfaction is our number one goal, so upon
receipt of Mr. [redacted]’s complaint, we immediately cleared his account so it now
shows a $0 balance due. We also removed his name and address from our mailing
list, and flagged Mr. [redacted]’s account as “Do not promote”. Mr. [redacted] will not
receive any further solicitations, mailings, invoices, or statements from us
again. We trust these actions bring this matter to a close. And we
apologize to Mr. [redacted] for any inconvenience we may have caused him.Thank you for bringing this matter to our attention and
allowing us the opportunity to resolve the issues. If you have any further
questions or comments, please do not hesitate to contact me directly.Sincerely,[redacted], Customer Service ManagerAmerican Master Products, Inc. d/b/a Jerry Baker###-###-####We trust these actions bring this matter to a close. And we
apologize to Mr. [redacted] for any inconvenience we may have caused him.Thank you for bringing this matter to our attention and
allowing us the opportunity to resolve the issues. If you have any further
questions or comments, please do not hesitate to contact me directly.Sincerely,[redacted], Customer Service ManagerAmerican Master Products, Inc. d/b/a Jerry Baker###-###-####

October 19, 2015[redacted]Revdex.com of Detroit & Eastern Michigan[redacted]. Ste. 100[redacted] MI 48076-4163Re: Revdex.com Case # [redacted] – [redacted]Dear Ms. [redacted]:This letter is in response to the complaint forwarded to our
company on behalf of [redacted], UT...

84741.Please be advised that on or about August 22, 2014, we
received a 21-Day Free Preview Certificate for one of our books from Mr. [redacted].
Our “Never Any Obligation To Buy Guarantee”, which is on the Certificate,
explained that if Mr. [redacted] decided to keep the book (by paying for it), he may
be invited, but never obligated to preview other books in the Jerry Baker Health
Series. We shipped and invoiced Mr. [redacted] for the “Top 25 Homemade Healers”
book on or about September 1, 2014, and received Mr. [redacted]’s payment on or
about December 1, 2014.In accordance with our Guarantee, we sent Mr. [redacted]
notification that we were about to send him the next book in the Series to
preview, and that if he did not want to receive it, please let us know. When we
did not hear back from Mr. [redacted], we sent him the next book in the Series,
along with an invoice for it, and this book is the subject of his complaint.Customer satisfaction is our number one goal, so upon
receipt of Mr. [redacted]’s complaint, we immediately cleared his account so it now
shows a $0 balance due. We also removed his name and address from our mailing
list, and flagged Mr. [redacted]’s account as “Do not promote”. Mr. [redacted] will not
receive any further solicitations, mailings, invoices, or statements from us
again. And he may keep the current book with our compliments.We trust these actions bring this matter to a close. And we
apologize to Mr. [redacted] for any inconvenience we may have caused him.Thank you for bringing this matter to our attention and
allowing us the opportunity to resolve the issues. If you have any further
questions or comments, please do not hesitate to contact me directly.Sincerely,[redacted], Customer Service ManagerAmerican Master Products, Inc. d/b/a Jerry Baker###-###-####

June 28, 2016   [redacted] Revdex.com of Detroit & Eastern Michigan [redacted], MI 48076-4163   Re: Revdex.com Case # [redacted] – [redacted] for [redacted]   Dear Ms. [redacted]:   This letter is in response to the complaint forwarded to our company...

on behalf of [redacted].   Please be advised that on or about August 17, 2015, we received a 21-Day Free Preview Certificate for one of our books from Ms. [redacted]. Our “Never Any Obligation To Buy Guarantee”, which is on the Certificate, explained that if Ms. [redacted] decided to keep the book (by paying for it), she may be invited, but never obligated to preview other books in the Jerry Baker Health Series. We shipped and invoiced Ms. [redacted] for the “Top 25 Homemade Healers” book on or about September 7, 2015, and received Ms. [redacted]’s payment on or about October 5, 2015.   In accordance with our Guarantee, we sent Ms. [redacted] notification that we were about to send her the next book in the Series to preview, and that if she did not want to receive it, please let us know. When we did not hear back from Ms. [redacted], we sent her the next book in the Series, along with an invoice for it. Ms. [redacted] states that she returned this book (although we never received it back) and this is the subject of her complaint.   Customer satisfaction is our number one goal, so upon receipt of Ms. [redacted]’s complaint, we immediately cleared her account so it now shows a $0 balance due. We also removed her name and address from our mailing list, and flagged Ms. [redacted]’s account as “Do not promote”. Ms. [redacted] will not receive any further solicitations, mailings, invoices, or statements from us again. We trust these actions bring this matter to a close. And we apologize to Ms. [redacted] for any inconvenience we may have caused her.Thank you for bringing this matter to our attention and allowing us the opportunity to resolve the issues. If you have any further questions or comments, please do not hesitate to contact me directly. Sincerely, [redacted], Customer Service ManagerAmerican Master Products, Inc. d/b/a Jerry Baker###-###-####