Jerry Baker

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12024851, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]I appreciate your help in this matter.  We have not seen the credit on the bill yet but greatly appreciate the action the company has taken.  [redacted]

November 16, 2015[redacted]Revdex.com of Detroit & Eastern Michigan[redacted] Ste. 100[redacted], MI 48076-4163Re: Revdex.com Case # [redacted] – [redacted] K. [redacted] on behalf of [redacted]
[redacted]Dear Ms. [redacted]:This letter is in response to the complaint forwarded to our
company on behalf of [redacted],...

[redacted], [redacted], ID 83714.Please be advised that on or about January 29, 2013, we
received a 21-Day Free Preview Certificate for one of our books from Ms. [redacted].
Our “Never Any Obligation To Buy Guarantee”, which is on the Certificate,
explained that if Ms. [redacted] decided to keep the book (by paying for it), she
may be invited, but never obligated to preview other books in the Jerry Baker
Home, Health, & Garden Series. We shipped and invoiced Ms. [redacted] for the
“Supermarket Super Gardens” book on or about February 8, 2013, and received Ms.
[redacted]’s payment on or about March 7, 2013.Since that time, we have sent Ms. [redacted] five different
invitations to preview the next book in the Series. In accordance with our
Guarantee, we shipped and invoiced Ms. [redacted] for the five books, three of
which she kept and sent in payment for, and one she returned. The fifth book
was shipped in August 2015 and this book is the subject of Ms. [redacted]’s
complaint.Customer satisfaction is our number one goal, so upon
receipt of Ms. [redacted]’s complaint, we immediately cleared her account so it now
shows a $0 balance due. We also removed her name and address from our mailing
list, and flagged Ms. [redacted]’s account as “Do not promote”. Ms. [redacted] will not
receive any further solicitations, mailings, invoices, or statements from us
again. And she may keep the current book with our compliments.We trust these actions bring this matter to a close. And we
apologize to Ms. [redacted] and Ms.[redacted] for any inconvenience we may have caused them.Thank you for bringing this matter to our attention and
allowing us the opportunity to resolve the issues. If you have any further
questions or comments, please do not hesitate to contact me directly.Sincerely,[redacted], Customer Service ManagerAmerican Master Products, Inc. d/b/a Jerry Baker###-###-####We trust these actions bring this matter to a close. And we
apologize to Ms. [redacted] and Ms.[redacted] for any inconvenience we may have caused them.Thank you for bringing this matter to our attention and
allowing us the opportunity to resolve the issues. If you have any further
questions or comments, please do not hesitate to contact me directly.Sincerely,[redacted], Customer Service ManagerAmerican Master Products, Inc. d/b/a Jerry Baker###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

February 18, 2015
[redacted]
Revdex.com of Detroit & Eastern Michigan
26777 Central Park Blvd. Ste. 100
Southfield, MI 48076-4163
Re: Revdex.com Case # [redacted] – [redacted]
Dear Ms. [redacted]:
This letter is in response to the complaint forwarded to our
company on behalf of [redacted]
We are sorry to hear that Ms. [redacted] is not satisfied with
our proposed resolution of her complaint.
Please be advised, however, that according to our records,
we do not show that we ever received and/or cashed a check in August 2014 from
Ms. [redacted]. Simply put, we have no record of her August 2014 payment. If Ms.
[redacted] can produce either
a bank statement which shows the check was cashed or a copy of her cancelled
check, then we will be more than happy to issue her a refund.
Thank you for bringing this matter to our attention and
allowing us the opportunity to resolve the issues. If you have any further questions
or comments, please do not hesitate to contact me directly.
Sincerely,
[redacted] Customer Service Supervisor
American Master Products, Inc. d/b/a Jerry Baker
###-###-####

February 17, 2016   [redacted] Revdex.com of Detroit & Eastern Michigan [redacted] Ste. 100 [redacted], MI 48076-4163   Re: Revdex.com Case # [redacted] – [redacted]   Dear Ms. [redacted]:   This letter is in response to the complaint forwarded to our company on behalf of...

[redacted], HI 96782.   Please be advised that on or about February 4, 2015, we received a 21-Day Free Preview Certificate for one of our books from Ms. [redacted]. Our “Never Any Obligation To Buy Guarantee”, which is on the Certificate, explained that if Ms. [redacted] decided to keep the book (by paying for it), she may be invited, but never obligated to preview other books in the Jerry Baker Health Series. We shipped and invoiced Ms. [redacted] for the “Healing Fixers, Mixers, & Elixirs” book on or about February 25, 2015, and received Ms. [redacted]’s payment on or about April 1, 2015.   Since that time, we have sent Ms. [redacted] two different invitations to preview the next book in the Series. In accordance with our Guarantee, we shipped and invoiced Ms. [redacted] for the two books, one of which she kept and sent in payment for. The second book was shipped in December 2015. Ms. [redacted] states that she returned this book (although we never received it back), and this book is the subject of her complaint.   Customer satisfaction is our number one goal, so upon receipt of Ms. [redacted]’s complaint, we immediately cleared her account so it now shows a $0 balance due. We also removed her name and address from our mailing list, and flagged Ms. [redacted]’s account as “Do not promote”. Ms. [redacted] will not receive any further solicitations, mailings, invoices, or statements from us again. We trust these actions bring this matter to a close. And we apologize to Ms. [redacted] for any inconvenience we may have caused her. Thank you for bringing this matter to our attention and allowing us the opportunity to resolve the issues. If you have any further questions or comments, please do not hesitate to contact me directly. Sincerely,  [redacted], Customer Service SupervisorAmerican Master Products, Inc. d/b/a Jerry Baker###-###-####

This letter is in response to the complaint forwarded to our company on behalf of [redacted], [redacted], [redacted]   Please be advised that on or about January 20, 20176, we received a 21-Day Free Preview Certificate for one of our books from [redacted]. Our...

“Never Any Obligation To Buy Guarantee”, which is on the Certificate, explained that if [redacted] decided to preview the book, he may be invited, but never obligated to preview other books in the Jerry Baker Health Series. We shipped and invoiced [redacted] for the “Healing Fixers, Mixers, & Elixirs” book on or about January 30, 2017, and received [redacted]’s payment on or about February 17, 2017.   In accordance with our Guarantee, we sent [redacted] a notification that we were about to send him the next book in the Series to preview, and that if he did not want to receive it, please let us know. When we did not hear back from [redacted], we sent him the next book in the Series, along with an invoice for it. This book is the subject of [redacted]’s complaint.   Customer satisfaction is our number one goal, so upon receipt of [redacted]’s complaint, we immediately cleared his account so it now shows a $0 balance due. We also removed his name and address from our mailing list, and flagged [redacted]’s account as “Do not promote”. [redacted] will not receive any further solicitations, mailings, invoices, books, or statements from us again. And he may keep the current book with our compliments.We trust these actions bring this matter to a close. And we apologize to [redacted] for any inconvenience we may have caused him. Thank you for bringing this matter to our attention and allowing us the opportunity to resolve the issues. If you have any further questions or comments, please do not hesitate to contact me directly. Sincerely, [redacted], Customer Service Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  The business her performed this action and I consider this complaint resolved.
Regards,
[redacted]