Jersey Motors Inc.

I was just about to send an email regarding this case. Please close the case. FED-EX contacted me today and located my document.

THIS TITLE WAS SENT TO THE CUSTOMER VIA FED EX ON 12/1 TRACKING #[redacted] AND WAS DELIVERED ON 12/2 @11:15AM, SO I DON'T KNOW WHAT THIS MAN IS TALKING ABOUT.

Your problem seems to be with fed ex., again this is the first time that I am hearing of this. Enclosed you will find a copy of my fed ex slip, which clearly states indirect signature, meaning that if you are not home, someone in the household can sign for you. I would suggest getting fed ex involved to help you with this matter. My company did our due diligence.  please see attached copy of fed ex air bill.

Complaint: [redacted]
I am rejecting this response because:Yes I did complain the day I came to pick up my title and your so called mechanic checked the leaking coolant that apparently wasnt leaking have texts to prove my complaints. I know buying a used car expect problems at some point but not first week and total in 2months of driving under 1000 miles would I think $4000 of Mechanical problems to done. Clearly don't check your car thouroughly or you know exactly what you are selling and pass problems onto cutsomers.Yes I didnt sign up for for warranty or get a mechanic but when you a trusting a friends friend judgement what should I do. All other reviews I have read are same problems and people having issues as soon as driving them away. I assume you wont be helping me by even offering to get something fixed.thanks for all your help!!!!
Regards,
[redacted]

Review: I bought a car from this company on march 8th 2014. I purchased a 1999 mazda miata mx-5 for $6095.00 with a 90 day or 3000 mile warranty on the car. The day after purchasing the car, the check engine light came on and it was the catalytic converter that had gone bad. My mechanic checked it out and told me they had turned off the check engine light and this had been a problem for a while. I brought this to the dealer's attention and brought it back to them so they could fix it. They did so begrudgingly and several days later the check engine light was back on, now the EGR valve had blown and had to be replaced. I made sure that jersey motors inc was aware of the problem and that I would be bringing it to them in two days time so they could order the part and fix it. On Saturday March 22 I brought my car over and gave them the keys. I waited for 8.5 hours (10:30 am to 7 pm when they closed) for what was explained to me by my mechanic as a 2 hour fix. They gave us a loaner car after explaining to them that we had no other way to get home and my mother needed to take her medication. They did this too, begrudgingly after making me give them 4 different print outs of my insurance to prove I would be covered. They also told me it would be ready by 12 pm Monday. This time came and went, and they wouldn't take our calls at first. When finally they got a notice from my lawyer they called us back and told us it would be ready today (Tuesday, March 25th) by 12 pm. Again, the time went by and there was no update on its status. They refuse to give me the number of the mechanic or the location of where the car is supposedly being worked on. I need my car back and they need to know that they can't just treat people like garbage and hope it works out. I paid for a warranty and they need to stand by their contract and by their work.Desired Settlement: I desire to get my car back in working order as well as being recompensed for the money wasted on gas, tolls, time, aggravation, and legal fees.

Business

Response:

This is in response to the complaint against Jersey Motors.

Mr. [redacted]l purchased a 1999 Mazda Miata from my company on March 8th, 2014. The 15 year old vehicle was purchased on an "as is" status. To correct Mr. [redacted]s allegations, the 90-day after market/third party power train warranty was given to the customer as a good faith gesture. This warranty only covers all internal parts of transmission, engine and axels. Please note the customer did not pay for this warranty as he had stated.

On March 10th, [redacted] and his mother contacted us and claimed that according to their mechanic, the catalytic converter was bad. Having been in business for over 10 years, we stand by our vehicles and are more than willing to go the extra step to ensure the customer has been given a safe and reliable vehicle. Although this part is not at all covered in the warranty, Jersey Motors fixed the catalytic converter. At this point, the customer took the car back and successfully passed the NY state inspection. Furthermore, Mr. [redacted] accused us of tampering with the check engine lights in order to complete the sale. Jersey Motors does not tamper or perform any such activity or actions in our business practice. He appeared satisfied and confident after the resolution.

On March 22nd, Mr. [redacted] and his mother brought back his car with the complaint that the EGR valve was also bad. Please note this part is not covered under the warranty. The customer's mother became very agitated and rude. At this point, we offered to buy back the car but he insisted that he wanted to keep it. We offered to diagnose and resolve the problem and in good faith offered a loaner vehicle, which the customer accepted. We were given the vehicle on Saturday and delivered it to the Meineke Shop where the catalytic converter was repaired 2 weeks prior. At that point, Meineke confirmed that EGR valve was not an issue at the time of catalytic repair. This is a new problem. We decided to take the car to our mechanic to diagnose and replace the EGR valve. He, of course, could not complete the repair in the late hours on Saturday. All parties agreed that the vehicle would remain at the mechanics in order to be worked on the next business day. And yes, we did ask for the proper proof of insurance for the loaner as deemed necessary by our practice. Apparently, this was an inconvenience to Mr. [redacted]. We had agreed that Jersey Motors would call the customer Monday, 3/24, early afternoon with an update on the repairs.

On Monday, March 24th at 2pm, Jersey Motors received a fax from an attorney, [redacted], clearly a family member of Mr. [redacted]l, accusing us of false claims and threatening us with fraud and fees. Please note we only had the car since Saturday in which our mechanic did not look at it and we are closed on Sunday. Mr. [redacted] was unreasonable and had unrealistic expectations. He tried to bully us with his legal letterhead. Jersey Motors has always put customer service as a priority and pride ourselves on our reputation. Upon speaking to [redacted] Tuesday afternoon, [redacted] and [redacted] came to an understanding that Jersey Motors is working on the car as we had previously agreed. the customer had the loaner vehicle to minimize his inconvenience. The harassing phone calls and impatience of the customer and his family were to subside.

On Wednesday, March 26th, Mr. [redacted]s mother came into our location with the Hasbrouck Heights Police demanding her son's vehicle back. She accused Jersey Motors of "refusing to give her son his car back." The mother's accusations were illogical and clearly unfounded. Her story did not match anything that we had discussed with her son, [redacted]. At this point, she insisted on taking the car even though our mechanic was in the process of repairing the problem. Again, please note that the police, the mechanic and Jersey Motors staff witnessed this situation.

On Tuesday, April 1st, we received notification from Merchant Services, our credit card processing company, that Mr. [redacted]s mother had stopped payment on the credit card charges for the vehicle purchase. Please note the customer still has Jersey Motors vehicle(1999 Mazda Miata) and title. This fraudulent action has placed Mr. [redacted] and his mother in the possession of what is now a stolen vehicle.

It is unfortunate that Mr. [redacted]s experience with Jersey Motors was unsatisfactory. However, we tried with much effort to please this customer but his mother and family member attorney were unreasonable and unfair to Jersey Motors. We have been business for over 10 years, sold thousands of vehicles, and pride ourselves on our great customer service. We have never had a Revdex.com complaint.

Review: I purchased a 1999 Nissan Pathfinder from Jersey Motors on 5/19/2015. There was a remaining balance of $295 that I would need to pay to receive the title for the vehicle. I paid this balance on 6/3/2015 and have not received the title, which was promised to me following day (6/4/2015) by a representative of the dealership by the name of "Nancy." After countless calls I have been called a liar, even though I am the one being lied to, have received no title from Jersey Motors, and have not been able to drive my car.Desired Settlement: I wish to receive the title to my already purchased 1999 Nissan Pathfinder because it is owed to me.

Consumer

Response:

Hello,In regards the complaint I've filed ( #[redacted]); Jersey Motors has cooperated fully with me as of yesterday (6/11/15) and I feel as the the complaint has been satisfied. Thank you for your help. I really appreciate it.

Review: I put a deposit on a vehicle at Jersey Motors, not knowing I could give a smaller amount I placed a $3000.00 deposit on the car to reserve it. I did not sign anything about committing to buy the vehicle, but the finance person said to put the deposit down to reserve the vehicle. This was done on Saturday October 11, 2014, Columbus day weekend. Tuesday the 14th I called and let them know I could not buy the vehicle and would need a refund. I was told to come to the location and they would do the refund. Thursday was the first day I was off from work and able to drive to the dealer. I went in after calling and notifying I would be there that day for the refund to find the dealer was trying to act like he didn't already know I was asking for a refund. He took down my debit card information from which I made the payment and told me he would put it through. I have been calling everyday and every time I call they either take my phone number to call back or tell me it will be done that day. When I made the deposit I asked if it was refunded, the woman[redacted] agreed that it was completely refundable. I have been asking for my money back for too long now and calling them to have them continue to tell me it will be processed that day is doing nothing. They quickly rush me off the phone and seem to not want to be bothered to return my money to me.Desired Settlement: I just want the $3000.00 back.

Business

Response:

My business partners and I are absolutely committed to providing our clients with flawless customer service. We take every measure to ensure our patrons are treated professionally and respectfully, and that their needs are fulfilled to their complete satisfaction.Please note that Ms. [redacted] request for a refund of her deposit has been processed as expediently as possible. Ms. [redacted] made her deposit via debit card, and as I am sure you are aware, electronic refunds are generally processed and funds returned to the debit card on the customer's bank account within 10 business days. In refunding Ms. [redacted] deposit, the normal interval of bank processing occurred, as these types of transactions are not instantaneous.We are disappointed that Ms. [redacted] was unhappy with her experience. We feel that with the customary patience and understanding, Ms. [redacted] interaction with Jersey Motors Inc. would have been agreeable and mutually satisfying. Thank you for your consideration in this matter. If you require further information, please contact me.