Enclosed information is a breakdown to contract in question, against Folsom Lake Toyota.Advertising sell price $15,548.00 tax license and fees $1,691.80 totaling amount $17,239.00 minus Toyota rebate amount $750.00 total for vehicle $16,489.00Over changed amount $1,087.50 as we paid $17,577.30 missing items and services never received amount $360.00 for vehicle floor [redacted]'s, trunk [redacted] $225.00 and first complimentary oil change and engine check $135.00, totaling amount owed from dealer in the sum of $1,447.50We are truly hoping this [redacted]er can be resolved, and in the future people are being told the truth.Sincerely,The [redacted]'s
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. But if Toyota does not hold true to their word and I do not receive a check with a full refund of $208.19 then I will contact you back.Thank you very much for your help,[redacted]
Mr. [redacted] was advised that his battery was bad and declined replacement. We did have to jump start his vehicle and yes a clear warning should of been stated to him so he would not be stranded. Mr. [redacted] has been coming to our service location for several years and knows our process and his receipt...
shows recomendation of battery replacement. We replaced battery for Mr. [redacted] and gave him 10% discount and gave him a free loaner vehicle. Mr. [redacted] has also returned since for front brake replacement (09/12/15). We have apologized to Mr. [redacted] and believe he have restored his faith in Folsom Lake Toyota.
Vehicle hasn't been in for over two years so we would gladly take a look at it. If we cant fix the problem we will remove and credit back amount for body kit. Please let me know.[redacted] General Sales ManagerFolsom Lake Toyota
thank you so much for e mailing me backI went to Folsom lake service [redacted] the manger and [redacted] took care of my car I am happy with themthey were so professional and nice people.I really want to thank Revdex.com and Folsom lake Toyota service managementthanks again[redacted]
You will not take the car back so that means we can talk about options. You previously mentioned:"If we cant fix the problem we will remove and credit back amount for body kit. Please let me know.[redacted] General Sales ManagerFolsom Lake Toyota" When I come in or via email, since I prefer this in writing. That could be an option but I already know it cant be fixed. Crediting back the amount would be ideal. Will the original parts be reinstalled? If so, the parts should be credited the original price.
Customer contacted and vehicle repaired on March 4th. New cabin air filter installed and evaporator deodorizer performed. Customer stated he was happy and to my knowledge their are no further issues.
After two conversations with Mr [redacted] this morning, he is going to send us pictures of both mirrors. Mr [redacted] has stated that each mirror came from the factory blemished. Once we have received the pictures we will forward them to the Toyota warranty claims department. It was told...
to Mr [redacted] that if Toyota accepts the warranty claim we will happily replace both mirrors. If they decline his claim he will need to return to his selling dealership to rectify the problem(Roseville Toyota). Mr [redacted] agreed and will have the pictures to us by tomorrow at the latest.
response because: In response to your business response, we as consumer’s, tend to trust folks in their professional line of business, because why? because they are the experienced ones, with that being said, we were lied to, we as the consumer’s and customer’s where never provided the information we asked for several times, in fact we tried to leave this place of business several times, and even expressed that we would be willing to stay the night and revisit this car matter in the morning, however that’s not what happened. We were fully taken advantaged of as weak customer’s, by this place of business. We were out to purchase a vehicle not to be lied to nor stolen from, all we are asking is for this company to make this matter right, and refund what was stolen from us. There are a lot of things that didn’t happen that day, the COSCTO membership was not provided, the floor matt’s, and the trunk matt where missing, along with to date the 1st oil change was not ever provided. After reading the response from Folsom Lake Toyota there is definitely a negative response on their part, it is very clear that this place of business clearly takes advantage of their customer’s. If the manager of Folsom Lake Toyota is willing to refund the full amount of what we paid for this vehicle, then sure we are willing to sell car back, however in the meantime, that is not the concern. The concern is to the fact that we as customers where lied to and stolen from, and we are asking for our money to be returned in amount of $1,077.00, as that's the original amount we thought we where overcharged. However missing matt’s, and 1st oil change had not be added into our 1st quote, and now these items are being added in for the amount of $1,447.00, if this matter is not handled within the next 15 business days, we are prepared to go public, and to the attorney general of the state of California, with that being said for your businesses creditability you might like to reconsider your negative invalidation towards us and towards future customers. Please send full payment to our address on file. Thank you and sincerely The Rainwater’s
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. I spoke with [redacted] and as he said, we have reached an agreement that is satisfactory.Thank you, [redacted]
11/24/15 - I have contacted Mr [redacted] and offered a refund on tire rotation and or discount on new tires. I believe we should be able to resolve issue.
[redacted]
I am rejecting this response because: I was never contacted by the dealership about the tires. The tread depth is above the legal limit still. How could this be considered a "failed" status that the tires would require replacement at this time??? Like I said, I was never contacted and advised of this, and that tire rotation (which I was charged) will not be done because of this. They unilaterally decided to not rotate the tires. And one more thing, the checklist from the technician indicated that tire rotation was performed - it was actually checked off as performed, contrary to the dealership's claim.
I apologize for the frustration. Our service advisor [redacted] has seen the mirrors and attempted to take a picture of the issue to show Toyota but unfortunately you can not see the flaw due to the issue with glass. We need the customer to bring vehicle in for service manager to inspect and then submit to Toyota for approval. Please come into service and see [redacted] or [redacted] and we will do our best to expedite the process.
I spoke to Mr [redacted] and resolved this situation. We had a breakdown in communication between sales and finance and as a result I did not have any knowledge of his request to have the loan with [redacted]. Often times customers come in with a specific lender in mind and we have a process...
to make sure the loan is secured with that lender, unfortunetely the process failed in this particular instance. I have spoken with all employees involved and I am confident that this will not happen again. I have also met with the entire sales and management team and explained the importance of communication and our policy of sending contracts to customers chosen lender. I offered to get the contract back from schools and send it to [redacted] for him but he declined because he already has the wheels in motion to have this done through his branch. He is not seeking any action for the credit inquiries as he has learned that they do not affect his credit as adversely as he had initially thought. The back up camera has since been installed to his liking. I offered him a full detail of his vehicle for the inconvenience and he accepted.[redacted]Director of FinanceFolsom Lake Toyota[redacted]
Enclosed information is a breakdown to contract in question, against Folsom Lake Toyota.Advertising sell price $15,548.00 tax license and fees $1,691.80 totaling amount $17,239.00 minus Toyota rebate amount $750.00 total for vehicle $16,489.00Over changed amount $1,087.50 as we paid $17,577.30 missing items and services never received amount $360.00 for vehicle floor [redacted]'s, trunk [redacted] $225.00 and first complimentary oil change and engine check $135.00, totaling amount owed from dealer in the sum of $1,447.50We are truly hoping this [redacted]er can be resolved, and in the future people are being told the truth.Sincerely,The [redacted]'s
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. But if Toyota does not hold true to their word and I do not receive a check with a full refund of $208.19 then I will contact you back.Thank you very much for your help,[redacted]
Mr. [redacted] was advised that his battery was bad and declined replacement. We did have to jump start his vehicle and yes a clear warning should of been stated to him so he would not be stranded. Mr. [redacted] has been coming to our service location for several years and knows our process and his receipt...
shows recomendation of battery replacement. We replaced battery for Mr. [redacted] and gave him 10% discount and gave him a free loaner vehicle. Mr. [redacted] has also returned since for front brake replacement (09/12/15). We have apologized to Mr. [redacted] and believe he have restored his faith in Folsom Lake Toyota.
Vehicle hasn't been in for over two years so we would gladly take a look at it. If we cant fix the problem we will remove and credit back amount for body kit. Please let me know.[redacted] General Sales ManagerFolsom Lake Toyota
thank you so much for e mailing me backI went to Folsom lake service [redacted] the manger and [redacted] took care of my car I am happy with themthey were so professional and nice people.I really want to thank Revdex.com and Folsom lake Toyota service managementthanks again[redacted]
You will not take the car back so that means we can talk about options. You previously mentioned:"If we cant fix the problem we will remove and credit back amount for body kit. Please let me know.[redacted] General Sales ManagerFolsom Lake Toyota" When I come in or via email, since I prefer this in writing. That could be an option but I already know it cant be fixed. Crediting back the amount would be ideal. Will the original parts be reinstalled? If so, the parts should be credited the original price.
Customer contacted and vehicle repaired on March 4th. New cabin air filter installed and evaporator deodorizer performed. Customer stated he was happy and to my knowledge their are no further issues.
We will refund money, please keep the belt as we prefer not to service your vehicle. Check will be processed and sent to address on file.
After two conversations with Mr [redacted] this morning, he is going to send us pictures of both mirrors. Mr [redacted] has stated that each mirror came from the factory blemished. Once we have received the pictures we will forward them to the Toyota warranty claims department. It was told...
to Mr [redacted] that if Toyota accepts the warranty claim we will happily replace both mirrors. If they decline his claim he will need to return to his selling dealership to rectify the problem(Roseville Toyota). Mr [redacted] agreed and will have the pictures to us by tomorrow at the latest.
I am rejecting this...
response because: In response to your business response, we as consumer’s, tend to trust folks in their professional line of business, because why? because they are the experienced ones, with that being said, we were lied to, we as the consumer’s and customer’s where never provided the information we asked for several times, in fact we tried to leave this place of business several times, and even expressed that we would be willing to stay the night and revisit this car matter in the morning, however that’s not what happened. We were fully taken advantaged of as weak customer’s, by this place of business. We were out to purchase a vehicle not to be lied to nor stolen from, all we are asking is for this company to make this matter right, and refund what was stolen from us. There are a lot of things that didn’t happen that day, the COSCTO membership was not provided, the floor matt’s, and the trunk matt where missing, along with to date the 1st oil change was not ever provided. After reading the response from Folsom Lake Toyota there is definitely a negative response on their part, it is very clear that this place of business clearly takes advantage of their customer’s. If the manager of Folsom Lake Toyota is willing to refund the full amount of what we paid for this vehicle, then sure we are willing to sell car back, however in the meantime, that is not the concern. The concern is to the fact that we as customers where lied to and stolen from, and we are asking for our money to be returned in amount of $1,077.00, as that's the original amount we thought we where overcharged. However missing matt’s, and 1st oil change had not be added into our 1st quote, and now these items are being added in for the amount of $1,447.00, if this matter is not handled within the next 15 business days, we are prepared to go public, and to the attorney general of the state of California, with that being said for your businesses creditability you might like to reconsider your negative invalidation towards us and towards future customers. Please send full payment to our address on file. Thank you and sincerely The Rainwater’s
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. I spoke with [redacted] and as he said, we have reached an agreement that is satisfactory.Thank you, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
11/24/15 - I have contacted Mr [redacted] and offered a refund on tire rotation and or discount on new tires. I believe we should be able to resolve issue.
[redacted]
I am rejecting this response because: I was never contacted by the dealership about the tires. The tread depth is above the legal limit still. How could this be considered a "failed" status that the tires would require replacement at this time??? Like I said, I was never contacted and advised of this, and that tire rotation (which I was charged) will not be done because of this. They unilaterally decided to not rotate the tires. And one more thing, the checklist from the technician indicated that tire rotation was performed - it was actually checked off as performed, contrary to the dealership's claim.
I apologize for the frustration. Our service advisor [redacted] has seen the mirrors and attempted to take a picture of the issue to show Toyota but unfortunately you can not see the flaw due to the issue with glass. We need the customer to bring vehicle in for service manager to inspect and then submit to Toyota for approval. Please come into service and see [redacted] or [redacted] and we will do our best to expedite the process.
I spoke to Mr [redacted] and resolved this situation. We had a breakdown in communication between sales and finance and as a result I did not have any knowledge of his request to have the loan with [redacted]. Often times customers come in with a specific lender in mind and we have a process...
to make sure the loan is secured with that lender, unfortunetely the process failed in this particular instance. I have spoken with all employees involved and I am confident that this will not happen again. I have also met with the entire sales and management team and explained the importance of communication and our policy of sending contracts to customers chosen lender. I offered to get the contract back from schools and send it to [redacted] for him but he declined because he already has the wheels in motion to have this done through his branch. He is not seeking any action for the credit inquiries as he has learned that they do not affect his credit as adversely as he had initially thought. The back up camera has since been installed to his liking. I offered him a full detail of his vehicle for the inconvenience and he accepted.[redacted]Director of FinanceFolsom Lake Toyota[redacted]