JetBlue Airways Corporation

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we nevertheless provide the following response:
We appreciate the opportunity to address your concerns with price matching 'apples to...

apples' with our online travel agency prices.
When you wrote to us and we replied on March 24th on contact [redacted] we stated to you then: We do not honor our competitors promotions. Our website states: "Guarantee does not apply where the lower-priced air + hotel package differs from the purchased Getaways package in any way"
We then heard from you again on April 24th and replied with:.... Our Best Price Guarantee states that we will match other online travel agencies if they match us "apples to apples". We do not honor our competitors promotions. Our website states: "Guarantee does not apply where the lower-priced air + hotel package differs from the purchased Getaways package in any way" When they are offering a promotion and we are not, it is not the same. We understand when change happens or guidelines are reinforced, it may not always be the popular decision. For this reason, we have issued a credit on your package for $[redacted] to use on a future vacation.
We do feel we have been clear with our information and at no time was it disclosed you would have a resort credit to use upon arrival, [redacted]. If the package deal matched 'apples to apples' then JetBlue would refund the difference to your original form of payment. If the online agency offered a resort credit and we did not, or even vice versa, then it is not a match and we would decline your request.
We are truly sorry for any misunderstanding, [redacted] and stand behind our Getaways crew. In an effort to honor the integrity of our guidelines we are respectfully declining your request for $250.00 settlement.
We appreciate you reaching out and hope despite the outcome you will consider traveling with JetBlue again in the future.
Kind Regards,
[redacted]
Corporate Customer Support
JetBlue Airways

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we nevertheless provide the following response:
We appreciate the opportunity to off clarifications:
The first reservation you...

indicated was booked using points and the fare option chosen at the time of booking was the lowest fare with no checked bag allowance.
The second reservation you indicated is a getaways package and does not qualify for honor lower fare options.
The third reservation was booked during a sale fare, also lowest fare option with no bag allowance.
You wrote to us on contact [redacted] and [redacted] as a gesture of goodwill the parties traveling on the reservations booked on July 14, 2015 received a credit.
We appreciate the request for seat upgrades or bag waivers however we do support the efforts that have been made and respectfully decline.
We look forward to having you onboard JetBlue in August for your annual trip and hope your stay is exceptional.
Kind Regards,
Kelly
Corporate Customer Support
JetBlue Airways

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we’ve reviewed the complaint filed by [redacted] and are responding through your Online Complaint System. Dear [redacted],We sincerely apologize for the frustration experienced.JetBlue has cutoff times for check in at the departure gate; JetBlue will not be responsible for expenses incurred due to late check in. As you're aware, the boarding time listed on the boarding pass is the time when boarding the aircraft begins at the gate. Prior to departure we physically close the doors to the aircraft for an on time departure and we start a series of safety procedures that must take place before the aircraft pushes back from the gate and proceeds to take off. If the door should be opened during this process, the safety procedures must be recommenced from the beginning. For this reason, a flight may be "closed" to boarding additional passengers though the plane is still parked at the jetway. This is not considered denied boarding.In addition, when a flight is held past its scheduled departure time to wait for customers it is not just the decision of one person. The pilot on the delayed flight must call our Ground Operations Crew who in turn must communicate this to the pilot of the departing flight. The pilot of the departing flight must then get clearance from Air Traffic Control. Depending on the flight traffic loads they may or may not allow us to hold a flight past its scheduled departure. We appreciate your understanding and hope to serve your future travel onboard JetBlue under better circumstances.Sincerely, Debbie C[redacted] JetBlue | Customer Support Executive Offices Tell us why here...

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we’ve reviewed the rebuttal complaint filed by Miss [redacted] and are responding through your Online Complaint System.   Thank you for your additional email. We regret your continued disappointment. Although we are unable to provide you with the refunds you are requesting, we can assure you that your concerns have been researched properly and the facts we shared with you are accurate. We can only apologize if we have not met your expectations in our service to you and if we have been unable to respond to your concerns to your satisfaction.   Kind Regards,     Kelly H[redacted] JetBlue | Customer Support Executive Offices

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we’ve reviewed the complaint filed by Mr. [redacted] and are responding through your Online Complaint System.  Our central baggage office has...

contacted the customer and will take care of him.Sincerely, SandraJetBlue | Customer SupportExecutive Offices

Complaint: [redacted]
I am rejecting this response because:   Jet Blue is completely avoiding the issue.  The have never addressed the fact that their employee misinformed us before we even got to the airport.   The guidlines they gave me in both of their responses doesnt matter at this point, my daughter already took her flight and they already caused me to miss mine.  They were supposed inform us of this when we had called to ask They have not offered to compensate us for the flight we had to purchase.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we’ve reviewed the rebuttal complaint and are responding through your Online Complaint System. As stated, we issue credits as a courtesy and respectfully decline your request for a refund to your credit card. We don't have a way for you to transfer the funds into another person's Travel Bank account, but you're welcome to book a reservation for someone else. The name on the reservation doesn't need to match the name on the Travel Bank account.If you have any additional questions about Travel Bank, feel free to visit bit.ly/JBcreditFAQWe do feel we have assisted you with fairness and within the integrity of our guidelines. We do hope to welcome you back onboard JetBlue soon.

Dear [redacted],We have reviewed this complaint from the Revdex.com. Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we will promptly respond through your Online...

Complaint System.We're sorry to hear that your credit expired before you were able to use it. Although we're unable to offer a refund, we are happy to extend your $351.00 credit for an additional year. JetBlue credits expire one year from the date they are issued.Please contact me by writing [redacted] with your user number for your credit or your TrueBlue number if you are a TrueBlue member so I can locate the credit. Please reference CID # [redacted] and send to my attention in the subject line.We appreciate the opportunity to serve you and we look forward to hearing from you at JetBlue.Sincerely,Debbie C[redacted] JetBlue | Corporate Customer Support

We have reviewed this complaint from [redacted]. Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we will nevertheless provide the following response:
We appreciate the...

opportunity to assist Mr. [redacted] with his request. We understand that unaccompanied minors travel between parents can sometimes be unpredictable and we are happy to honor his request to waive the customary cancellation fee in his case.
We were unable to locate the electronic travel bank in his name to which we can deposit a credit of $70. 
If he will provide that information we will add $70 of credit for his use.
Regards,
Sharon E[redacted] 
Corporate Customer Support
JetBlue Airways
Crewmember [redacted]

To: [email protected]: Email received - Wed 12/20/2017, Contact # [redacted]Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we’ve reviewed the complaint filed by [redacted] and are responding through the Online Complaint System. We regret your continued disappointment. It has always been our goal to offer extraordinary service to every JetBlue customer. Among the most important services we extend is that of safety, not only for our valued customers, but for our crewmembers and aircraft as well. To this end, we recognize and uphold our obligation to ensure that every customer and crewmember experience a safe and pleasant flight. The decision to remove anyone from a flight is serious and we will avoid it whenever it is the best choice. This determination is made only after careful consideration of the safety of all and the specific guidelines of our Contract of Carriage. We trust the judgment of our crewmembers on site who are empowered to make this decision.  We continue to support the decision to have you removed from Flight due to your unacceptable behavior. We respectfully deny your request for reimbursement for any incidental expenses. We are glad to see that you were able to take a JetBlue flight the next day with no further difficulties. Sincerely, Shauna JetBlue | Customer SupportExecutive Offices

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we nevertheless provide the following response:
We appreciate the opportunity to state you did purchase a non refundable fare. As a...

gesture of goodwill we did waive the cancel fee and consistent with our guidelines the balance went into a travel bank that is valid one year from the original date entered. We regret any misunderstandings of this.
Below is receipt of the cancellation as it was processed:
RFND NBR:[redacted] CTY:OFC STA:[redacted]
NAME:[redacted]
TICKET REFUNDED: [redacted]
FULL REFUND: 29DEC15/[redacted]
FOP:[redacted] AMT USD 178.10
REFUNDED FARE USD-152.56
-11.44US -4.50XF -5.60AY -4.00ZP
TOTAL USD-178.10
We wish your mother a speedy recovery and hope you have an opportunity to use the credit issued to you for future travels.
Kindest Regards,
Kelly
Corporate Customer Support
JetBlue Airways

Complaint: [redacted]
I am rejecting this response because: The amount of my ticket before taxes was not $75. The amount before taxes was $78.14. Taxes was $19.96. Total amount paid was $98.10. Why are you only offering $75? 
Sincerely,
[redacted]

Hello [redacted],We have reviewed your complaint. Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we will promptly respond through the Online Complaint System. In reviewing the...

circumstances of your reservation with JetBlue we see that flight #[redacted] had a 40 minute delay June 18. We apologize for the inconvenience of this uncontrollable delay.We were sorry to hear that your party did not hear earlier pages to come to the counter at the gate. JetBlue Crewmembers have many responsibilities during the boarding process and having some customers wait until the end of boarding when extra steps are needed is necessary at times. We apologize for any inconvenience.As a token of appreciation for choosing JetBlue for your travel and apology for any misunderstanding there may have been we have issued you and [redacted] an electronic credit that can be used towards a future flight. Since we only have your email address both $25 sums were combined in your account.We understand a credit does not take away your frustrations; however, we hope you will accept it in the spirit it is intended. The details are as follows:User ID : [redacted]Service Credit: $50Expiration Date: June 20, 2017This credit is available to purchase future airfare with JetBlue. The expiration date is the day by which a reservation needs to be booked. You do not have to fly by then.  To book a flight using your credit, visit JetBlue.com and sign in to your TrueBlue account.  Book your travel from this point and select "Apply JetBlue Credit" at the payment screen. You will then be prompted for a credit card if there is any remaining balance.We respectfully decline a refund of the nonrefundable fare you purchased and the flight you took. Thank you for choosing JetBlue for your travel. We look forward to serving you onboard when your plans allow and are confident you will enjoy your JetBlue experience.Sincerely,Sharon E[redacted]  JetBlue | Corporate Customer Support Crewmember [redacted]

Dear Mrs. [redacted],
Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we nevertheless provide the following response:
We appreciate the opportunity to respond to your concerns....

We're happy to research this incident; however we must first locate your reservation. Would you please reply to this message with your son's name, confirmation code (located at the top of your emailed itinerary) or your ticket number (located on your credit card statement next to the JetBlue transaction)?
We hope to hear back soon!
Kind regards,
Jenifer
Corporate Customer Support
JetBlue Airways
Crewmember [redacted]

Complaint: [redacted]
I am rejecting this response because: I do not want to do any business with JetBlue so a credit for their company does no good. I need a full refund.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Jetblue when above and beyond what I had expected them to do.  I appreciate the help from both parties.  Thank you.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Thank you for your offer.  I would appreciate if you will also give my husband $500 credit.  We always travel together.  He was a passenger as well on that flight.  His name is [redacted]. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have as stated in the complaint contacted your bagged claim Customer service over 20 times including again on today with no resolution to my issue. Everyone I speak with says they will call me back which has not happened or that JetBlue refuses to cover iPad equipment even though my son uses it as a communication device.I spoke with Clifton on today who told me he was a supervisor and had some understanding of AAC devices and stated his legal team told him no but that he would check again. and was told the only thing he could offer me was a $500 flight credit for JetBlue. Which doesn't help my sons issue at all. Plus we live 6 hours away from Atlanta where we flew from as we have no JetBlue location in mississippi. I don't understand why you as a company don't have cameras and be able to identify the person or persons that stole my sons iPad, I as a consumer should not have to replace something that was stolen by one of your employees. If this issues is not resolved and soon I will be filing a complaint with the US dept of transportation for people with disabilities as well and hiring an attorney. 
Sincerely,
[redacted]

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we nevertheless provide the following response:
We appreciate the opportunity to provide a receipt of refund:
NAME:[redacted]
TICKET REFUNDED: [redacted]
FULL REFUND: 02APR16/[redacted]
FOP:[redacted] AMT:[redacted]
REFUNDED FARE USD TOTAL USD -[redacted]
CANCEL PENALTY:135.00
This is consistent with our guidelines and per the price for ticket paid. We apologize for any misunderstanding.
We do feel we have assisted you with fairness and to the best of our ability. We do hope you will utilize the credit prior to its expiration and travel with JetBlue soon.
Kind Regards,
Kelly
JetBlue | Corporate Customer Support
Crewmember [redacted]