JetBlue Airways Corporation

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we nevertheless provide the following response:
We appreciate the opportunity to state you did purchase a non refundable fare. As a...

gesture of goodwill we did waive the cancel fee and consistent with our guidelines the balance went into a travel bank that is valid one year from the original date entered. We regret any misunderstandings of this.
Below is receipt of the cancellation as it was processed:
RFND NBR:[redacted] CTY:OFC STA:[redacted]
NAME:[redacted]
TICKET REFUNDED: [redacted]
FULL REFUND: 29DEC15/[redacted]
FOP:[redacted] AMT USD 178.10
REFUNDED FARE USD-152.56
-11.44US -4.50XF -5.60AY -4.00ZP
TOTAL USD-178.10
We wish your mother a speedy recovery and hope you have an opportunity to use the credit issued to you for future travels.
Kindest Regards,
Kelly
Corporate Customer Support
JetBlue Airways

Complaint: [redacted]
I am rejecting this response because: I have as stated in the complaint contacted your bagged claim Customer service over 20 times including again on today with no resolution to my issue. Everyone I speak with says they will call me back which has not happened or that JetBlue refuses to cover iPad equipment even though my son uses it as a communication device.I spoke with Clifton on today who told me he was a supervisor and had some understanding of AAC devices and stated his legal team told him no but that he would check again. and was told the only thing he could offer me was a $500 flight credit for JetBlue. Which doesn't help my sons issue at all. Plus we live 6 hours away from Atlanta where we flew from as we have no JetBlue location in mississippi. I don't understand why you as a company don't have cameras and be able to identify the person or persons that stole my sons iPad, I as a consumer should not have to replace something that was stolen by one of your employees. If this issues is not resolved and soon I will be filing a complaint with the US dept of transportation for people with disabilities as well and hiring an attorney. 
Sincerely,
[redacted]

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we nevertheless provide the following response:
We appreciate the opportunity to provide a receipt of refund:
NAME:[redacted]
TICKET REFUNDED: [redacted]
FULL REFUND: 02APR16/[redacted]
FOP:[redacted] AMT:[redacted]
REFUNDED FARE USD TOTAL USD -[redacted]
CANCEL PENALTY:135.00
This is consistent with our guidelines and per the price for ticket paid. We apologize for any misunderstanding.
We do feel we have assisted you with fairness and to the best of our ability. We do hope you will utilize the credit prior to its expiration and travel with JetBlue soon.
Kind Regards,
Kelly
JetBlue | Corporate Customer Support
Crewmember [redacted]

To: [email protected]: Email received - Wed 12/20/2017, Contact # [redacted]Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we’ve reviewed the complaint filed by [redacted] and are responding through the Online Complaint System. We regret your continued disappointment. It has always been our goal to offer extraordinary service to every JetBlue customer. Among the most important services we extend is that of safety, not only for our valued customers, but for our crewmembers and aircraft as well. To this end, we recognize and uphold our obligation to ensure that every customer and crewmember experience a safe and pleasant flight. The decision to remove anyone from a flight is serious and we will avoid it whenever it is the best choice. This determination is made only after careful consideration of the safety of all and the specific guidelines of our Contract of Carriage. We trust the judgment of our crewmembers on site who are empowered to make this decision.  We continue to support the decision to have you removed from Flight due to your unacceptable behavior. We respectfully deny your request for reimbursement for any incidental expenses. We are glad to see that you were able to take a JetBlue flight the next day with no further difficulties. Sincerely, Shauna JetBlue | Customer SupportExecutive Offices

Received - Tue 6/27/2017, Contact # [redacted] Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we’ve reviewed the complaint filed by [redacted] and are responding through your Online Complaint...

System. We appreciate the time you have taken to share your concerns and we certainly recognize your frustration. Please accept our sincere apology.We can assure that JetBlue doesn't discriminate and we can also assure you that all of your feedback has been heard and shared for training purposes and to prevent your disappointment in the future.Our records indicate that you reservation was booked through a Travel Agency and we're sorry to hear about your baggage concerns. You may contact our Central Baggage Office directly and reference # [redacted]: Central Baggage Services can be reached at 1-866-538-5438.As a token of apology for you overall experience, a JetBlue credit has already been applied to a Travel Bank account. We understand a credit does not take away this unfortunate experience; however, we hope you will accept it in the spirit it is intended. The details are as follows:User ID #[redacted]Service Credit: $100Expiration Date: June 17, 2018This credit is available for use on future travel with JetBlue. The expiration date is the day by which a reservation needs to be booked. You do not have to fly by then.To book a flight using a Travel Bank credit, visit JetBlue.com and sign in to your TrueBlue account. When you select your flights and reach the payment screen, click on Travel Bank under Apply JetBlue Funds. You can check the balance and transactions of a Travel Bank account by visiting: https://travelbank.cert.sabre.com/tbank279/user/login.htmlIf you're in additional need of assistance, you're welcome to call 1-800-JETBLUE (538-2583) and a crewmember would be happy to assist you.We value you as a JetBlue customer and we hope to serve your future travel under better circumstances.Sincerely, Debbie C[redacted] JetBlue | Customer Support Executive Offices Tell us why here...

To: [email protected]: Email received - Thu 6/15/2017, Contact # [redacted] Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we’ve reviewed the complaint filed by [redacted] and are...

responding through your Online Complaint System. We're sorry to hear that your credit has expired. The code you provided isn't a JetBlue number. You are welcome to contact me by email at [email protected] with the ticket number of your past reservation, which may be found on your credit card statement. It should begin with #[redacted]. Also if you have a TrueBlue number, that would be helpful. I will be happy to further review your concern.We hope to hear from you at JetBlue.Debbie C[redacted] JetBlue | Customer Support Executive Offices  Tell us why here...

As a reminder: Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we’ve reviewed the complaint filed by [redacted] and are responding through the Online Complaint System. Dear [redacted],We appreciate your additional feedback to JetBlue. We regret your continued disappointment and welcome this opportunity to share some additional information with you. We certainly recognize the customer inconvenience when a flight does not operate as scheduled, and we do make every possible effort to prevent such irregularities. Delays and cancellations are at times unavoidable, but necessary to ensure the safest possible operation. Your flight was cancelled due to the Winter Storm Quinn. At JetBlue, the safety of all our customers, crewmembers and aircraft have always been our top priority. Please be assured that the options that JetBlue offers customers when a flight is cancelled it well within the regulations set by the USDOT. We share some points from the USDOT Consumer Protection Home Page regarding delayed and canceled Flights:• Airlines don’t guarantee their schedules, and you should realize this when planning your trip. There are many things that can –and often do- make it impossible for flights to arrive on time. Some of these problems, like bad weather, air traffic delays, and mechanical repairs, are hard to predict and beyond the airlines’ control. • Each airline has its own policies about what it will do for delayed passengers waiting at the airport; there are no federal requirements.• Contrary to popular belief, airlines are not required to compensate passengers whose flights are delayed or canceled. At JetBlue, we offer our customers two options from which to choose. One may choose to accept a seat on the next available JetBlue flight at no additional charge; or the customer may choose a refund to the original form of payment. We see you chose the refund and we were happy to honor that choice. In situations where a flight is canceled, we don't generally offer reimbursement for consequential expenses; however if you purchased travel insurance, you are welcome to submit your out of pocket expenses to your travel insurance company for consideration, if you purchased this option. Although we understand and sympathize with your situation, we must respectfully deny your request for further compensation regarding the cancellation of your flight due to Winter Storm Quinn. We value you as a JetBlue customer and regret that you were disappointed with your recent experience. We hope that you choose to travel with us again and allow us the opportunity to regain your confidence. You can be sure that every effort will be made to ensure that our standard of service meets your expectations in the future. Regards,Shauna JetBlue | Customer Support Executive Offices

Complaint: [redacted]
I am rejecting this response because:This is completely unacceptable.  I would like to see signed evidence that the guidelines were communicated and agreed to by me.  1.  I was informed by the desk that I didn’t have alternative options.  They didn’t know when they would be able to get me to Lima, whether it would be one or two or three days later.  I already had plans in Lima.2.  They said that you may make your connecting flight.3. In Fort Lauderdale, another family had the same issue and were given hotel reimbursement plus food vouchers.  To me it seems discriminatory to provide this to some passengers and not others. overall, there was no alternative presented other than my trip that I booked over three months ago would be cut short and no clear timeline of when I could make it to Lima plus the gate agent telling me that it was  possible to make the connector.  My choice was try to make the connection or go home indefinitely.  This is completely unacceptable.  I did not sign anything stating that I understood the options presented so I would request to see hard evidence demonstrating that.I request a full refund of my trip plus expenses.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Please see the attached documents regarding my response and subsequent copy of the receipt requested.
Sincerely,
[redacted]

We have reviewed this complaint from [redacted]. Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we will promptly respond through your Online Complaint System.
We certainly hope a resolution can be reached with Expedia.
We hope to serve your future travel needs with a positive experience at JetBlue.
Sincerely,

Debbie C[redacted]
JetBlue | Corporate Customer Support

Complaint: [redacted]
I am rejecting this response because: It seems to me Jetblue does not care about my experience I had when using there service. Thats fine, me nor my wife or anybody we know I wont ever advise them on using jetblue. I wont ever, ever in my life use Jetblue. You guys provided the worst service possible, your workers are ignorant and do not know how to be professional. Thank one once again for being the worst airline carrier ever. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello, Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we’ve reviewed the complaint filed by [redacted], and are responding through the Online Complaint System.  Dear Mr....

[redacted], Thank you for choosing JetBlue Vacations for your recent trip to Curacao. We regret to hear of your disappointment, and appreciate the opportunity to respond to your concerns. Please accept our sincere apology for the inconvenience you experienced due to the cancellations of your flight. We know that cancellations are very unwelcome, and we do all we can to avoid them. At times, however, especially during such large winter storms, they do become necessary, and we appreciate your patience. When a flight is cancelled due to weather, we offer accommodation on the next available JetBlue flight or a full refund for the cancelled flight. We understand that because the next available flight was three days later, you chose the refund and made alternate flight arrangements. We apologize that our crewmembers seemed unhelpful while you were exploring options to get to Curacao. Our Vacations Management Team has been made aware of your experience, and will work to identify any areas of our service that need our attention. Although we do not offer reimbursement for consequential expenses during weather delays, if you purchased travel insurance, you can submit your airfare expense to your travel insurance company for consideration. If you selected insurance from Allianz Global Assistance (our independent provider) during the booking process, please visit jetblue.com/travel-insurance for more information about filing a claim. Thank you again for choosing JetBlue, Mr. [redacted]. We hope to welcome you onboard again soon, and are confident that your future flights will be much more enjoyable. Sincerely, JennaJetBlue | Customer SupportExecutive Offices

Dear [redacted],Thanks for contacting JetBlue. We are very sorry to learn of the passing of your grandfather and we send our condolences to you and to your family during this difficult time.We're pleased to offer discounted fares for our customers traveling to attend funeral services for an immediate...

family member who has recently passed. Our records indicate your reservation was made through a third party and not directly with JetBlue which could have caused some confustion when you attempted to get a bereavement fare after the flight was flown. To book a bereavement fares we do request you call 1-800-JETBLUE (538-2583) before travel and a crewmember will be happy to help. We also required the name of deceased, your relationship to them, the name of the funeral home, the phone number of funeral home, and the date of the memorial service/funeral.Because your reservation was booked without the fare discount we offer for travel, we've now issued you a JetBlue credit for $37.40 each, the 15% discounted amount you would have received off your base fare had the flight been purchased with our bereavement pricing. The total credit issued into your JetBlue Travel Bank account #[redacted] is $112.20 for three passengers.Information on using your credit has been sent to the email address. JetBlue credits are valid for one year from their original date of issuance, so when you're ready to book a flight, visit jetblue.com and choose Travel Bank as your first form of payment when you get to the payment page. If you'd like to check your balance or transactions, or if you have any additional questions about Travel Bank, feel free to visit bit.ly/JBcreditFAQ.[redacted], thank you for giving us the opportunity to assist you with your request and we look forward to welcoming you and your family onboard a future JetBlue flight.Sincerely,JeniferJetBlue | Customer SupportExecutive OfficesTell us why here...

Complaint: [redacted]
I am rejecting this response because:  Although Kelly H[redacted] has declined our request for the Master Card credit that was expressed by Jet Blue booking agent, we do plan to go forward with our claim that a $132 credit is due from Jet Blue Airlines.  We have placed a dispute with Synchrony Bank Master Card against Jet Blue Airlines for the sum of $132.We have reached out by personal letter to Mr. Robin H[redacted], CEO, Jet Blue Airlines, and have expressed our concerns.We plan to go public with our claim against Jet Blue Airlines with WSVN-TV, Miami, Ft. Lauderdale.We feel that Jet Blue Airlines has challenged our integrity
Sincerely,
Alex D[redacted]

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we’ve reviewed the complaint filed by [redacted] and are responding through your Online Complaint System.We sincerely apologize for the...

frustration you experienced and for the disruption to your travel plans. We certainly recognize the customer inconvenience when a flight does not operate as scheduled, and we do make every possible effort to prevent such irregularities. Delays and cancellations are at times unavoidable, but necessary to ensure the safest possible operation. When a flight is delayed we will accommodate you on the next available JetBlue flight, which may not always be the very next flight as it may be sold out. JetBlue doesn't offer seating on another air carrier when a flight is delayed and we're unable to offer the difference in fare for an alternate air carrier which is in accordance with the Contract of Carriage.We understand the $75 credit does not take away this unfortunate experience; however, we hope you will accept it in the spirit it is intended. This credit is available for use on future travel with JetBlue. The expiration date is the day by which a reservation needs to be booked. You do not have to fly by then.To book a flight using a Travel Bank credit, visit JetBlue.com and sign in to your TrueBlue account. When you select your flights and reach the payment screen, click on Travel Bank under Apply JetBlue Funds. You can check the balance and transactions of a Travel Bank account by visiting: https://travelbank.prod.sabre.com/tbank279/login.doWe appreciate your understanding and hope to serve your future travel onboard JetBlue under better circumstances. Sincerely, Debbie C[redacted] JetBlue | Customer Support Executive Offices Tell us why here...

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we nevertheless provide the following response:
We are respectively requesting you contact JetBlue at [redacted] ([redacted]) and request to speak to a TrueBlue crewmember to go over both confirmations and the details of all transactions in your TrueBlue account.
Per the information you have sent we regret your continued disappointment. Although we are unable to
provide you with the refund you are requesting, we can assure you that your concerns have been
researched properly and the facts I shared with you are accurate. We can only apologize if we have not met your expectations in our service to you and if I have been unable to respond to your concerns to your satisfaction.
We appreciate you reaching back out to us and hope you are able to have a verbal conversation and walk through the numerous transactions posted in your TrueBlue account for clarity.
We look forward to welcoming you back onboard JetBlue soon.
Kind Regards,
Kelly
Corporate Customer Support
JetBlue Airways

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we’ve reviewed the complaint filed by[redacted] and are responding through your Online Complaint System. Please provide the Confirmation number for [redacted] with your previous communication to my attention at [email protected] and I would be happy to reveiw your request.Sincerely, Debbie C[redacted] JetBlue | Customer Support Executive Offices Tell us why here...

I see the company feels their refund of the one night stay is compensation enough for a horrible trip and the company does not consider the consumer.  Since it is their final decision I guess there is nothing more to be done about this.  I hope someone they know one day experiences what I had gone through and maybe they will be more considerate in the future.

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we’ve reviewed the rejection complaint filed by Ms. [redacted] and are responding through your Online Complaint System.  We thank you for your additional email. We regret your continued disappointment. We can assure you that your concerns have been researched properly and the facts we shared with you are accurate. JetBlue does not arbitrarily cancel reservations. We received notification of unauthorized use of card and in the interest and security of the credit card, the reservation was canceled on January 4, subsequently the same day it was purchased.  We can only apologize if I have not met your expectations in our service to you and if we have been unable to respond to your concerns to your satisfaction.   Kelly H[redacted]JetBlue | Customer SupportExecutive Offices