JetBlue Airways Corporation

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we’ve reviewed the complaint filed by [redacted] Kashiparekh and are responding through your Online Complaint System.We understand your continued frustration, however because the cancellation of your flight was due to factors outside JetBlue's control, we cannot provide reimbursement for the fare you purchased on another airline. We have provided a refund of the fare paid for your JetBlue flight, in accordance with our Customer Bill of Rights.We appreciate you choosing JetBlue, and hope for the opportunity to serve you again.

Dear Ms. [redacted],
Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we nevertheless provide the following response:
We appreciate the opportunity to address your concerns about your...

recent experience. We appreciate knowing of your disappointment with the $400 credit we've given you and we regret we were unable to operate your original flight as scheduled, which caused you and your mother to miss a connection you had on another airline. We understand that everyone may be affected differently by what happened and we're sorry to hear that you're still unhappy.
We know that it can be a frustrating situation and apologize for the inconvenience you experienced. Airlines are continually met with challenges relating to weather, technical, and other mechanical issues. While we do everything in our power to avoid disrupting your travel, your safety is always our greatest concern.
In situations where a connecting flight is missed, our Contract of Carriage prohibits the issuance of compensation for consequential expenses such as flights on other airlines and additional travel costs; however if you purchased travel insurance, you are welcome to submit your expense(s) to your travel insurance company for consideration. We are pleased to see the Nassau Airport Supervisor issued you both a credit for $200 as a gesture of goodwill and apology, which is over your roundtrip base fare per ticket paid to JetBlue, $138. We feel that the compensation we've offered is fair and we hope you'll use your credit to travel with us again so we can provide you with a better experience.
Your credit is available for one year from the original date of issuance and can be accessed through your Travel Bank account. If you have any questions about Travel Bank, feel free to visit http://bit.ly/nKT44N for helpful information about how to use and manage credits.
For future travel where you have a connecting flight on another carrier, you can visit http://bit.ly/1dF2Wac and select your connection airport from the list. You may then scroll down to the table that shows the check-in time; this is the same duration of time that we recommend between connecting flights.
[redacted], thank you for choosing JetBlue. We look forward to welcoming you onboard a future JetBlue flight where we trust you will have an exceptional travel experience!
Kind Regards,
Jenifer
Corporate Customer Support
JetBlue Airways
Crewmember [redacted]

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we nevertheless provide the following response: We appreciate the opportunity to state that all claims must be processed by our Central...

Baggage Office. Also, all claims can and usually do take up to 60 days to process. We regret any misunderstanding and strongly encourage you to reach back out to Tammy to request updated information. We appreciate you choosing JetBlue and hope this is resolved soon. Kind Regards,Kelly| JetBlueCorporate Customer SupportCrewmember [redacted]

Complaint: [redacted]
I am rejecting this response because:The airline is conveniently restating incorrect information so that they can use weather as a reason not to pay. I responded to them with the following.
Your statement is completely false. I was placed on flight [redacted] before my
original flight was even delayed, without even being asked if that is what I
wanted to do.  Further, I wouldn't have misconnected in JFK on my original flight.  That is a fact. 
Look it up. My original flights were both delayed, but both occurred
successfully. Instead of arriving home, I was stuck with a two night hotel bill.
I will also respond with this to the Revdex.com and other organizations with which
I am in contact.
[redacted]
original flight [redacted] was delayed and would have
caused you to misconnect in JFK. You were then placed on the next available
flight [redacted] which canceled resulting in your current flight
itinerary. 
Sincerely,
[redacted]

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we’ve reviewed the complaint filed by [redacted] and are responding through your Online Complaint System. As the reservation was booked through a Travel...

Agent, the Travel Agent would need to contact JetBlue.We appreciate your understanding at JetBlue and we hope to serve your future travel under better circumstances. Sincerely, Debbie C[redacted] JetBlue | Customer Support Executive Offices

Tell us why here...Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we’ve reviewed the complaint filed by [redacted]and are responding through your Online Complaint System.We have reinstated the...

credit of $221.20 under ID #[redacted] so that the changes needed are able to be done. Please call 1-800-JETBLUE (538-2583) and a crewmember will happy to assist you with your reservation.We look forward to serving you at JetBlue.Sincerely, Debbie C[redacted] JetBlue | Customer Support Executive Offices

Although, respectfully, Revdex.com does not have jurisdiction over JetBlue Airways under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we nevertheless provide the following response to the complaint filed by [redacted]:Thank you for...

this correspondence to make us aware of the challenges [redacted] recently encountered on July 17 with the cancellation of his flight out of Fort Lauderdale to Jacksonville. We sincerely apologize for the frustration he experienced and for the disruption to his travel plans. We understand that the first flight that was available on this same route on JetBlue did not meet his needs and he chose to take refund. These two options are what we offer to customers when a flight must be cancelled in accordance with our Contract of Carriage. We issued a $191.98 refund to his original form of payment on July 17. Depending on his credit card company's procedures, this posting should appear within 7-10 business days. We certainly recognize the customer inconvenience when a flight does not operate as scheduled, and we do make every possible effort to prevent such irregularities. Delays and cancellations are at times unavoidable, but necessary to ensure the safest possible operation. At JetBlue, the safety of all our customers, crewmembers and aircraft have always been our top priority.In situations where a flight is canceled, we don't generally offer reimbursement for consequential expenses; however if [redacted] purchased travel insurance, he could submit his incidental expenses to his travel insurance company for consideration. Although we understand and sympathize with his situation, we must respectfully deny his request for $151 for his airline ticket or lost wages. As an apology for this experience, we have issued a $50 JetBlue credit to his Travel Bank account. This credit is valid for one year from the date of issuance and can be applied to future JetBlue airfare. We feel that we have assisted [redacted] with fairness and to the best of our ability and we do hope to have the privilege of serving him onboard JetBlue again sometime in the future.  Tell us why here...

Hello,We have reviewed this complaint from [redacted]. Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we will promptly respond through your Online Complaint System.We...

sincerely apologize for the frustration you experienced and for the disruption to your travel plans. We appreciate this opportunity to respond to your concerns.We certainly recognize the customer inconvenience when a flight does not operate as scheduled and we make every possible effort to prevent such irregularities. Delays are at times unavoidable, but necessary to ensure the safest possible operation. We appreciate your feedback regarding the communication by our Inflight Crewmembers and can assure you that we have forwarded your concerns to our Inflight Leadership to ensure your disappointment isn't repeated.Overhead bin space is shared and on a first come first serve basis. We trust our flight crew to make sure the weight and balance checks out and at times you may be asked to stow your carry on in the cargo by gate checking your item(s). You have the option of choosing the Even More Space which allows you to board early and secure the overhead space so you may want to consider this option on your next flight.We understand a credit does not take away the experience; although we hope you will accept the credit issued in the spirit of goodwill intended. The details are as follows: User ID # [redacted]Service Credit: $50Expiration Date: June 13, 2017 The credits are available for use on future travel with JetBlue and may be used by anyone. The expiration date is the day by which a reservation needs to be booked. You do not have to fly by then. To book a flight using a Travel Bank credit, visit jetblue.com and choose Travel Bank as the form of payment.  Credit Information[redacted](If you are unable to click on this link, please cut and paste the address into a web browser.) We value you as a JetBlue customer and hope to serve your future travel needs under better circumstances. Debbie C[redacted]JetBlue | Corporate Customer Support

Although as an airline JetBlue is not governed by the Revdex.com we are happy to address your complaint through this forum. We understand how difficult it can be to have ones plans disrupted and apologize for the inconvenience. As noted in JetBlue's ground breaking Customer Bill of...

Rights JetBlue offers voluntary compensation when a flight delay or cancelation is consider to be something we could control. Weather is an uncontrollable event and compensation is not offered for disruptions caused by weather.We see that JetBlue flight #[redacted] was delayed due to a weather caused Air Traffic Control ground delay program in JFK which affected both planes arriving and departing. It is most often not possible to accurately predict the length of such delays.You booked your travel through a travel agency and there was no contact information for you, either email or telephone, for us to send you messages about the delay. Customers can sign up for notifications on www.jetblue.com and receive the notices and updates in the format they prefer. JetBlue.com also has updates on flight status for customers to view. For future reference, recommend that customers consider purchasing travel insurance to help cover costs in such situations. Some credit cards may have insurance as part of the benefits offered when the card is sued to purchase the flights or it can be inexpensive to add on for a trip. To view our Bill of Rights in its entirety, including Controllable and Uncontrollable Irregularities, please click on the link below:   http://www.jetblue.com/flying-on-jetblue/customer-protection/ (Copy and paste the link if you are unable to click on it) We respectfully decline compensation for this unavoidable delay. We look forward to serving you on JetBlue in the future under better circumstances. Regards, Sharon E[redacted] JetBlue, Customer Support Executive Offices     Tell us why here...

Complaint: [redacted]
I am rejecting this response because: It is completely unethical to charge me for a flight I could not even get to!
Sincerely,
[redacted]

Dear [redacted],Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we’ve reviewed the complaint you filed and are responding through thier Online Complaint System. We appreciate the opportunity to review...

your concerns and offer additional information. After review of your expressed concerns, Emirates has the six month expiration rule and they were the ones who declined the request to be added to your JetBlue TrueBlue account based on that information. We have added your JetBlue segment Detroit to Boston in the amount of 505 points to your account based on our guidelines. Your flights in July 2014 were requested on our behalf and rejected by Emirates. The reason they stated was that G is not a qualifying fare class. This determination is based on Emirates terms and conditions, not on JetBlue. [redacted], we hope this information helps clarify your concerns. We regret based on Emirates decisions we are unable to issue you any additional TrueBlue points at this time. Thank you for choosing JetBlue. Kind regards,JeniferJetBlue | Customer SupportExecutive Offices

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we nevertheless provide the following response:
We appreciate the opportunity to apologize for the misunderstanding and lack of...

notations from our Portland, Me crew. The refund to your credit card has been processed accordingly. Below is receipt of this:
RFND NBR:[redacted]
NAME:[redacted]/VOIDTRANSACTION
TICKET REFUNDED: [redacted]
FULL REFUND: 28MAY15/[redacted]/HB0
FOP:[redacted] AMT: USD [redacted]
REFUNDED FARE USD-[redacted]
TOTAL USD-[redacted]
Thanks for choosing JetBlue. We hope to welcome you onboard again soon.
[redacted]
Corporate Customer Support
JetBlue Airways

We acknowledge Mr. [redacted]'s position and regret that we cannot provide him with all information regarding the arbitrary change of his seat for privacy purposes. We did give him a seat that was equal to his original preference and issued him credits in apology for his inconvenience. No further information is available and no further compensation will be issued on this matter. We send our best wishes that this will be satisfactory for him.

Dear [redacted],
We have reviewed this complaint from [redacted]. Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we will promptly respond through your Online Complaint...

System.
Dear [redacted],
Thank for your taking the time to share your concerns with JetBlue. We sincerely apologize for the disruption to your travel plans and that an important family meal and occasion was missed. We also apologize for the late hours at the airport and poor communication experienced.

As you are aware, Flight #** was canceled due to crew availability and crews being out of position as a result of the fire at the Air Traffic Control Center (ATC) which affected your flight and was uncontrollable. The previous flight the crew had been on also experienced a flight diversion which was also affected by the ATC being down. All aircraft spares were also unavailable on that day due to the multiple system wide events that were affected by the ATC event. Your later flights were also affected by the ATC event and the domino affect flights experienced.

We certainly recognize the customer inconvenience when a flight does not operate as scheduled, and we do make every possible effort to prevent such irregularities. Cancellations are at times unavoidable, but necessary to ensure the safest possible operation.

When a flight is canceled by JetBlue we will re-accommodate on the next available flight or refund the flight.
Our records indicate that your flights have been fully refunded ($196.80 x 2)to the credit card ending in #[redacted]. These were the only charges that show were charged. Any other charges you show may have been charged by your Travel Agent, Cheapoair. We suggest contacting them directly for the refund of any other charges.
We appreciate your understanding and we hope to serve your future travel needs at JetBlue with a positive experience.
Sincerely,
Debbie Castleton
JetBlue | Corporate Customer Support

Dear [redacted],Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we’ve reviewed the complaint you filed and are responding through the Online Complaint System. We are sorry to hear of your continued frustration. Again, confirmation [redacted] reflects your flight was not overbooked and no one was denied boarding; as such, you did not qualify for denied boarding compensation. We apologize if you misunderstood the information provided to you at the airport.Our recoreds indicate JetBlue did not experience a downgrade of the aircraft, the flight was 10 minutes late departing the gate and was off the ground at 11:06 P.M. EST. The airport leadership has confirmed you approached our ticket counter after the flight left we offered to rebook with no fees. It is documented you attempted to contact your family before you made the decision to not rebook your flight. We are pleased to know the airport offered to waive all fees as a customer courtesy. Per your request, a refund was issued the next day as you would not be traveling. The following are the refund details: PNR: [redacted]                            RFND NBR:[redacted]                                 ...⇄ NAME:[redacted]/[redacted] MISS                                      ...⇄ TICKET REFUNDED: [redacted]                                   ...⇄ FULL REFUND: 24DEC17/1630/9YO                                ...⇄ FOP:[redacted]  AMT: USD 523.19                           REFUNDED FARE USD-460.27                                   ...⇄ -34.52US1 -9.00XF -11.20AY  -8.20ZP                                    �...⇄ TOTAL USD-523.19Again, we must respectfully decline your request for any compensation to be issued for this incident.Thank you again for choosing JetBlue. Kind regards,JeniferJetBlue | Customer SupportExecutive Offices

Complaint: [redacted]
I am rejecting this response because:I'm not rejecting it quite yet, actually.  I've been working with Expedia with the information you gave in your email and have had several conversations.  However they need until at least Tuesday to resolve it.  I needed to respond to you by Monday so that's why i'm sending this now.  The reason I'm not accepting it yet is that both Expedia and Turkish still say it was JetBlue's fault for not connecting my return flight to the newly scheduled flight.  They are likely to give me a refund for the original ticket but not the one I had to buy., regardless of my insistence on which one I should be refunded for.   If that happens, I feel that JetBlue should make up the difference.
Sincerely,
[redacted]

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we are happy to respond to Mr. [redacted]’s concerns.   We are sorry for his disappointment that he did not qualify for the Getaways...

promotion. As a gesture of goodwill, we have issued a JetBlue credit in the amount of $200 to a Travel Bank account. The account number is [redacted] (the same as his TrueBlue account). This credit is available for use on future travel with JetBlue. The expiration date is the day by which a reservation needs to be booked. He does not have to fly by then.   To book a flight using a Travel Bank credit, visit JetBlue.com and sign in to the TrueBlue account. When you select your flights and reach the payment screen, click on Travel Bank under Apply JetBlue Funds. You can check the balance and transactions of a Travel Bank account by visiting:   https://travelbank.prod.sabre.com/tbank279/login.do   We look forward to serving Mr. [redacted] on JetBlue again soon. Tell us why here...

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we nevertheless provide the following response:
We'd the opportunity to assist you but have very little information to work with....

Please respond to this inquiry with a confirmation number or your ticket number so we are able to research the statements you are making.
We look forward to hearing back from you soon.
Kind Regards,
Kelly
Corporate Customer Support
JetBlue Airways

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we nevertheless provide the following response:
We appreciate the opportunity to clarify your account details showing that Prior to...

June 17, 2013 all TrueBlue points expired one year of inactivity. Your TrueBlue account does not show any qualifying activity between May 16, 2012 and May 30, 2013 regrettably, your points expired and cannot be reinstated.
TrueBlue accounts have always been self managed accounts. All consumers are responsible for their point balances and making sure they are accurate. As stated, the guideline prior to June 17th was always --points expire one year from the date the are earned unless there is qualifying travel or JetBlue American Express points that extend the life. We regret any misunderstanding.
JetBlue works hard to be fair to all of our customers and in an effort to honor the integrity our these guidelines we are respectfully declining your request to reinstate 3538 points that did expire due to no activity for the year mentioned above.
We wish you all the best with future travel and hope JetBlue is considered.
Warm Regards,
Kelly
Corporate Customer Support
JetBlue Airways

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we’ve reviewed the complaint filed by [redacted] and are responding through your Online Complaint System. We certainly recognize the customer...

inconvenience when a flight does not operate as scheduled, and we do make every possible effort to prevent such irregularities. Delays and cancellations are at times unavoidable, but necessary to ensure the safest possible operation. Flight 9 on July 13 was delayed by an Air Traffic Control ground delay directive due to weather in the route. This had affect previous flights, causing a slight delay in arrival to JFK. At JetBlue, the safety of all our customers, crewmembers and aircraft have always been our top priority. Although we understand and sympathize with his situation, we respectfully deny his request for a refund of $686.16 because he took the flights. Each customer onboard your flight is scheduled to receive a JetBlue credit in accordance with our Bill of Rights. We are glad to see that [redacted] was able to use this credit for another JetBlue booking. We look forward to welcoming him and his family onboard JetBlue soon. Regards,Shauna JetBlue | Customer SupportExecutive Offices