JetBlue Airways Corporation

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we nevertheless provide the following response:
We appreciate the opportunity to advise you that our obligation to customers, per our...

Contract of Carriage, is to provide the next available flight by which seats are available. Also, we communicated with Emirates and made every attempt to seamlessly get you on the next flight to Dubai. Although this required a hotel stay, we regret hearing your disappointment with the level of service.
Although we are unable to provide you with the compensation you are requesting, we can assure you that your concerns have been
researched properly and the facts previously shared with you are accurate. We can only apologize if we have not met your expectations in our service to you and if we have been unable to respond to your concerns to your satisfaction.
We wish you all the best and hope to welcome you onboard JetBlue again in the future.
Warmest Regards,
Kelly
Corporate Customer Support
JetBlue Airways

Complaint: [redacted]
I am rejecting this response because:
I accepted Jet Blue's offer to reschedule only as an accommodation and specifically stated that I would NOT waive any rights.  Jet Blue agreed that they would book the flight as an accommodation and at no time express that my rights would terminate with their reschedule accommodation. I would also disagree that my rights as a passenger were extinguished as I was never notified verbally or in writing that booking that fare with Expedia would limit my rights. I just today heard back from Jet Blue and that they are requesting another 7 days to review the call recording. I look forward to your review and response to my comments aformentioned.Sincerely,
[redacted]

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we nevertheless provide the following response:
We appreciate the opportunity to provide a link to our Contract of Carriage:...

http://www.jetblue.com/p/jetblue_coc.pdf
Section 19 is specific to items we do not cover in checked bags. Please take a moment to review this information.
Although we are unable to provide you with the compensation you are requesting, we can assure you that your concerns have been researched properly and the facts we shared with you are accurate.
We regret any disappointment you may have with this resolution, Mr. [redacted]. We appreciate you reaching out to JetBlue and can only hope you will consider traveling with us again in the future.
Kind Regards,
Kelly JetBlue | Corporate Customer Support Crewmember [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: My dog was inside the carrying bag, underneath the seat, was not barking, it was just quiet and with the head just sticking out a little bit. I have heard from other passengers traveling with dogs in Jetblue that they have been allowed by the fly attendants to have the dog's head out of the carrying bag and not completely enclosed the bag. I have heard also from JetBlue passengers that as long as the passenger's hand is inside the bag the dog could stick out its head. So your rules are not always applyed equally and if the passenger's hand is allowed inside the bag? why the fly attendants did not give me that option? the only option given to me was to get off the plane. I don't believe that if the dog's head is sticking out of the carrying bag there's no way that will affect anyone or will interfere with the operation of the plane.PD: just to make a correction, the right fly number was the fly **, fort lauderdale to Medellin (Colombia) on April 22nd of 2016, hour 8:30 PM.
Sincerely,
[redacted]

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we nevertheless provide the following response:
We appreciate the opportunity to clarify the guidelines as well as the booking...

details.
The reservation in question, Confirmation [redacted], Ticket number [redacted] was booked on January 1, 2015. Travel was scheduled for January 5th, 2015. The DOT mandate on refunds states the following: 'Customers have 24 hours from the time of booking to cancel their reservation without being charged a cancellation fee, no questions asked. Travel must be booked seven (7) days or more prior to the departure date.'
Respectfully, JetBlue has adhered to the guidelines that are stated. The reservation was booked online, canceled online and as a courtesy when Mr. [redacted] called we waived the cancel fee that was assessed and placed the amount in the Travel Bank with the remaining funds from the ticket purchase.
Although we are unable to provide you with the refunds you are requesting, we can assure you that your concerns have been
researched properly and the facts we shared with you are accurate. We can only apologize if we have not met your expectations in our service to you and if I have been unable to respond to your concerns to your satisfaction.
Please keep in mind your credit is available for use on future travel with JetBlue. The expiration date is the day by which a reservation needs to be booked. You do not have to fly by then.
To book a flight using a Travel Bank credit, visit JetBlue.com and sign in to your TrueBlue account. When you select your flights and reach the payment screen, click on Travel Bank under Apply JetBlue Funds. You can check the balance and transactions of a Travel Bank account by visiting:
https://travelbank.prod.sabre.com/tbank279/login.do
We thank you for choosing JetBlue and hope we have an opportunity to serve you in the future.
Kind Regards,
Kelly
Corporate Customer Support
JetBlue Airways

Complaint: [redacted]
I am rejecting this response because: a fraud case was not presented by my bank and can provide a written statement. I believe this was a Jetblue error to which the given resolution to purchasing another ticket at 3 x time current rate than what was previously paid for is bad business. Promoting a price and rejecting the tickets without an excusable proof does not provide customer satisfaction.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] While this addresses the issue of the flight delay from Tampa caused by mechanical issue to the JetBlue flight, I still have not received compensation for the money I had to spend on meal expenses for my family after I was forced to miss my international connection with emirates caused by JetBlue flight delay. I had to stay for 2 days in NY with my family of 4 till JetBlue made the arrangements.I was specially told by JetBlue staffers in NY that while they could not issue food vouches and could only give hotel vouchers, that after coming back from our vacation we can contact JetBlue through Jetblue.com and send the receipts for the meals which add up to to $170.09 and JetBlue would reimburse it. I expect to be reimbursed for them as told by JetBlue staffers. The compensation provided is standard within the bill of rights.for delays of 2 hours or more that specifically as been caused because of JetBlue plane issues.

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we nevertheless provide the following response:
We appreciate the opportunity to to disclose your flight information as we see...

it:
You're booked for December travel from Boston to Aruba, 5 days and we do show your seats for the outbound are in our Even More Space row 4 B and C and on the return row 2 D and E.
We also requested all calls be pulled and listened to, today prior to responding, as the information you have shared differs from what we were able to review from each call we listened to. We regret any disappointment you have with us, Mr. [redacted]. We can assure you that your concerns have been heard. We can only apologize if we have not met your expectations in our service to you and if we have been unable to respond to your concerns to your satisfaction.
Notations have been made in your account of all previous fee waivers, refunds to original form of payment and seat upgrades given as a courtesy. If canceling is what you are still requesting please contact JetBlue directly and request to speak to the Getaways department.
We wish you and Mrs. [redacted] all the best and can only hope JetBlue is considered for future travel plans.
Kindest Regards,
Kelly
Corporate Customer Support
JetBlue Airways

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we’ve reviewed the complaint filed by [redacted] are responding through your Online Complaint System.   My name is Kelly and I...

appreciate the opportunity to follow up with your recent travel.   With customer service a top JetBlue priority, we are sorry to learn of the difficulties you encountered the delayed flights which would have resulted in a misconnection of your international flight. We can only imagine how frustrating this must have been for you. We trust every effort was made to find a reasonable solution and regret the result of such was a day later. The flights delayed for uncontrollable reasons and did not qualify for JetBlue Bill of Rights compensation. As a token of apology, a JetBlue credit has been applied to a Travel Bank account. We understand a credit does not take away this unfortunate experience; however, we hope you will accept it in the spirit it is intended. The details are as follows:   User ID [redacted] Service Credit: $500.00 Expiration Date: May 9, 2018   This credit is available for use on future travel with JetBlue. The expiration date is the day by which a reservation needs to be booked. You do not have to fly by then.   To book a flight using a Travel Bank credit, visit JetBlue.com and sign in to your TrueBlue account. When you select your flights and reach the payment screen, click on Travel Bank under Apply JetBlue Funds. You can check the balance and transactions of a Travel Bank account by visiting:   https://travelbank.prod.sabre.com/tbank279/login.do   Our customer's voice is a large part of our daily review and process for improvement and we value the feedback shared.   We look forward to your return in July when we can welcome you onboard and we trust that you will have travel experiences that are exceptional.     Kelly H[redacted] JetBlue | Customer Support Executive Offices

Dear [redacted],Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we’ve reviewed the complaint filed by [redacted] and are responding through your Online Complaint System. Thank you for...

contacting JetBlue. We're happy to assist you however we must first locate your reservation.  Please provide your confirmation code or your ticket number. Your confirmation code is a series of 6 letters located on your confirmation email or boarding pass. Your ticket number is 13 digits long, beginning with [redacted], and can be found on your confirmation email, your boarding pass, or your credit card statement.Also, all baggage claims and refunds are handled through our Central Baggage Department.  Their phone number is: 1-866-538-5438.  Please have your Baggage claim number ready when you call them so that they may best assist you.We look forward to assisting you soon!Sincerely, Cherish JetBlue | Customer Support Executive Offices

We have reviewed your complaint. Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we will promptly respond through the Online Complaint System. In reviewing the circumstances of your...

reservation with JetBlue we see that you booked a trip to Aruba through a travel agent. In that circumstance the Travel Agent has control of the reservation unless they release it to JetBlue. JetBlue does not fly to Hawaii. We have a cooperative business agreement in which customers can have a linked reservation as a convenience but JetBlue and Hawaiian are separate companies and do not share funds.We are sorry to hear that you have been disappointed with some of the customer service you have received and we sincerely apologize.[redacted], we see that you did speak with a representative of our executive officers today, May 1, and Debbie sent this in her email follow up to you "As we discussed, JetBlue credit can only be used on JetBlue flights. It can not be used towards our codeshare partners. As a gesture of goodwill, we would be willing to refund the JetBlue credit in the amount of $3555.18 to the original form of payment. That is a credit card ending [redacted]. If you would like us to proceed with this, please reply to this email."As noted above a goodwill gesture of refunding a non-refundable fare has been offered. JetBlue can only refund to the exact form of original payment so if the credit used is that of the travel agency JetBlue would be refunding them and they would need to refund you. If you would like us to proceed with the offer of a refund please reply to the email sent to you by JetBlue and Debbie will continue to assist you.We send best wishes for an improvement in health for your family and look forward to an opportunity to serve you all onboard in the future. Kind regards,  Sharon  E[redacted] JetBlue | Customer Support Executive Offices    Tell us why here...

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we nevertheless provide the following response:
We regret hearing when you booked this itinerary on LOWESTFARE AIRLINE website that...

seats were not selected at the time of booking. Although you are guarenteed a seat, it does not always mean those seats will be together and we regret any misunderstandings.
Based on the information you provided we were able to locate the confirmation and confirm the tickets were used. In addition we also saw notations that you did call and speak to one of our Crewmembers who offered a goodwill credit and it was declined.
We understand that you have not been satisfied with the answers you have received however accurate they have been. JetBlue works hard to be fair to all of our customers and in an effort to honor the integrity of our guidelines must respectfully decline your request for a refund.
We appreciate you reaching out to us and certainly hope you will consider traveling with JetBlue in the future.
Kindest Regards,
Kelly
Corporate Customer Support
JetBlue Airways

Complaint: [redacted]
I am rejecting this response because: IT IS JETBLUES RESPONSIBILITY TO make sure none of the customers experience inconvenience in a long journey. They are either supposed to provide us with 2 nights stay so I didn't to keep sitting in a lobby somewhere. Obviously the breakfast has to BE INCLUDED and food vouchers are also supposed to be provided for lunch and dinner.  I am a vegetarians so I have limited choices in the first place.  Not only that, I had to take my bags from buffalo, recheck it in for boston, take it again in boston and to the hotel and recheck it. All is such a hassle in its own ways. I am not satisfied by jetblues service at all. They are not accepting the responsibility. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  The response is not addressed to me and therefore gives reason to believe that it is not relative to my complaint.  
Sincerely,
[redacted]

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we’ve reviewed the additional complaint filed by [redacted] and are responding through your Online Complaint System. We regret your continued disappointment and understand you are not satisfied with the answers and credits you have received. JetBlue works hard to be fair to all of our customers and in an effort to honor the integrity of our guidelines, we are respectfully declining a request for any additional compensation. We feel we have assisted you with fairness and to the best of our ability by issuing a total compensation of $100.As previously mentioned, you are welcome to follow up with your baggage concerns directly by contacting our Central Baggage Services which can be reached at 1-866-538-5438.[redacted], thank you for choosing JetBlue and we do hope to see you onboard a future JetBlue flight where we can provide a new and exceptional travel experience! Kind regards,JeniferJetBlue | Customer SupportExecutive Offices

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we’ve reviewed the complaint filed by [redacted] and are responding through your Online Complaint System. We recognize how frustrating it must have...

been to find that the price increased, especially since he was in the process of making his reservation. Booking a JetBlue flight on the Internet is a dynamic process. Each of our flights is fared in advance with several groups of pre-determined prices, which together will ensure a profit for each flight. When all seats offered at the sale fare have been purchased, the next lowest fare becomes available on a first-come, first-served basis. Since we are an instant-purchase airline, if the last remaining sale fare is purchased by another customer, the price will increase to the next price that was pre-selected for that particular flight.As it turns out, if you are not the first one to make the purchase at the fare you have been seeing, the system will not allow you to proceed, but will suggest you start over to get the next price level. Also, some fares can be viewed only on the website, and our crewmembers will not see it on our own booking system. We regret that this may cause some discrepancies in the information available. We can share the information we have with integrity. We appreciate feedback and the suggestion that we put a timer on the booking process. We will send this message to our web team for their internal consideration. Although we understand and sympathize with Mr. [redacted] situation, we respectfully deny his request for a JetBlue travel credit. We value all our JetBlue customers and regret that he was disappointed with his recent experience. We hope that he will choose to travel with us again and allow us the opportunity to regain his confidence. Tell us why here...

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we’ve reviewed the complaint filed by [redacted] and are responding through the Online Complaint System. Dear [redacted],Thank you again four your additional email. We are very sorry you are disappointed in our response. We never meant to upset you in anyway. We are truly sorry you felt our customer support Crewmember who assisted you over the phone was not kind or unpleasant. We always want all our Customers to receive the best possible service. We are sorry if we failed you in anyway.We do hope you will travel will us again real soon. We value you as a JetBlue Customer and would like another chance to gain back your loyalty and trust.Kind regards,NicoleJetBlue | Customer SupportExecutive Offices Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I am not happy with it and will actively try not to use Jet Blue again, also, I will let everybody who wants to know, know what a bad customer service Jet Blue has.
Sincerely,
[redacted]