Complaint: [redacted] I am rejecting this response because:I DO NOT WANT THE COMPLAINT CLOSED UNTIL I HAVE THE MONEY ACTUALLY REFUNDED TO MY CREDIT CARD Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
Hi,I am really sorry but we just received your message yesterday requesting the return, and we responded with the the detailsI am also showing that you paid $for the bolo not $You can definitely return it for a refund to Eva K [redacted] ***Thank you
Hi, I am really sorry, they had it marked down for a refundI just updated it and personally shipped the ring for youThe USPS tracking number is [redacted] Thank you
Hi,I am really sorry for the delay on your orderI am not sure if you received any of our previous messages but your order is a bit delayed because the artist has cancer so all of his orders take a bit longer to fillWe are meeting with his shop today so I will have an update for you shortlyThank you
Hi,We spoke to the customer yesterday and she stated that she disputed the transaction from the bank so unfortunately we cannot proceed with the refundHer bank is processing the refund for herThey already have the money from us so that they can proceed with the refundThank you
Hi,I just wanted to confirm that we submitted the refund for the necklace set as well as the braceletThe refund should post to your account in 1-business days.Thank you
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
I purchased a bracelet from this company's website and paid for it by credit cardThey mailed me the wrong bracelet one I did not orderI could not get them to respond to my emails or phone calls so I submitted a complaint with the NM Revdex.comComplaint # [redacted] Once the NV Revdex.com contacted the company, they contacted me and asked that I return the bracelet and they would give me a full refundI did return the bracelet using FedExI have a FedEx confirmation that they received the returned bracelet on 11/I have emailed them and left several messages to make sure they were going to credit my credit card like they said they wouldTo date, I have not got a response to any of my communicationAs of today, they have not credited my credit cardSo I am out of a bracelet and out of $245.59!!! Help!!I would like my credit card to be refunded ASAP!!
Hi,I am sorry to hear about the missing ringI will check with shipping to see what could have happened and I will get a replacement ring for youIt should be shipped within business days, we just have to get it from the artistThank you
Hi [redacted] ,I am not sure if you received our last message but we had a delay on one of the bracelets with the artistWe finally got the bracelet and got everything shipped earlier this weekPlease let me know if you got the shipping confirmationThey sent it yesterdayJust in case the tracking number is [redacted] and you should receive it in a couple of daysI am worried you were not receiving our e-mailsI am really sorry about that.Thank you,Dominika
Complaint: ***
I am rejecting this response
because: It has been week, and I have not received my ring back I just want my ring back or my money I paid back
Regards,
*** ***[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***i will check with my bank and make sure that the payment has been madeThank you very much for your time and effort
Hi,I am truly sorry for the delay on your orderI am not sure if you received our message but this artist is going through some serious medical problems so all of her orders have been delayedShe actually finished up this last round of orders and completely stopped making jewelryYour order
shipped on Wednesday and the post office has the delivery scheduled for Monday with tracking number *** Thank you
Complaint: ***
I am rejecting this response because:
Regards,
*** *** received confirmation from UPS on 11/17/that the item was delivered, but have still not received my refund. *** ***[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
Hi,I am showing your refunds cleared on our end yesterday so it should post to your account shortly (if it didn't yet)We also e-mailed you the approval codes for them.Thank you
Hi,I am not sure if you received our messages but the chain you ordered was a bit on back orderI am showing it did ship out and according to the post office it was delivered yesterday with tracking number ***.Thank you,Dominika
Hello,We have contacted the customer and have resolved the complaintThe customer was given a refund for one of the bracelets, and an extra 10% off on another braceletThe confirmation number for the refund is *** Thank you
Hi,We checked the tracking information and the watch shows that it was delivered on October 16th with tracking number *** Please don't hesitate to contact us if there was any problems with the delivery.Thank you,Dominika
Hi,Thank you for the tracking numberI just submitted the full refund and the approval code is ***: so it should post to your account in 1-business daysI will file a search with UPS on our end to see if they can find it. Thank you
Hi,I apologize for any confusion but when I said refund to your account, I meant to your credit card accountWe do not have any type of account on file for youThe refund was submitted to your Visa ending in *** on 12/22/so it should have posted a few days after thatThe approval code is ***: and it will post from MyShoppingOnline on your statementYour bank already took the money from our account so they should have transferred it to your account as wellIf not, please call them with the approval code and they will be able to look into it. Thank you 12/22/09:13:AM469227Return4147...***05/2022***:
Complaint: [redacted] I am rejecting this response because:I DO NOT WANT THE COMPLAINT CLOSED UNTIL I HAVE THE MONEY ACTUALLY REFUNDED TO MY CREDIT CARD Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
Hi,I am really sorry but we just received your message yesterday requesting the return, and we responded with the the detailsI am also showing that you paid $for the bolo not $You can definitely return it for a refund to Eva K [redacted] ***Thank you
Hi, I am really sorry, they had it marked down for a refundI just updated it and personally shipped the ring for youThe USPS tracking number is [redacted] Thank you
Hi,I am really sorry for the delay on your orderI am not sure if you received any of our previous messages but your order is a bit delayed because the artist has cancer so all of his orders take a bit longer to fillWe are meeting with his shop today so I will have an update for you shortlyThank you
Hi,We spoke to the customer yesterday and she stated that she disputed the transaction from the bank so unfortunately we cannot proceed with the refundHer bank is processing the refund for herThey already have the money from us so that they can proceed with the refundThank you
Hi,I just wanted to confirm that we submitted the refund for the necklace set as well as the braceletThe refund should post to your account in 1-business days.Thank you
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
I purchased a bracelet from this company's website and paid for it by credit cardThey mailed me the wrong bracelet one I did not orderI could not get them to respond to my emails or phone calls so I submitted a complaint with the NM Revdex.comComplaint # [redacted] Once the NV Revdex.com contacted the company, they contacted me and asked that I return the bracelet and they would give me a full refundI did return the bracelet using FedExI have a FedEx confirmation that they received the returned bracelet on 11/I have emailed them and left several messages to make sure they were going to credit my credit card like they said they wouldTo date, I have not got a response to any of my communicationAs of today, they have not credited my credit cardSo I am out of a bracelet and out of $245.59!!! Help!!I would like my credit card to be refunded ASAP!!
Hi,I am sorry to hear about the missing ringI will check with shipping to see what could have happened and I will get a replacement ring for youIt should be shipped within business days, we just have to get it from the artistThank you
Hi [redacted] ,I am not sure if you received our last message but we had a delay on one of the bracelets with the artistWe finally got the bracelet and got everything shipped earlier this weekPlease let me know if you got the shipping confirmationThey sent it yesterdayJust in case the tracking number is [redacted] and you should receive it in a couple of daysI am worried you were not receiving our e-mailsI am really sorry about that.Thank you,Dominika
Complaint: ***
I am rejecting this response
because: It has been week, and I have not received my ring back I just want my ring back or my money I paid back
Regards,
*** ***[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***i will check with my bank and make sure that the payment has been madeThank you very much for your time and effort
Hi,I am truly sorry for the delay on your orderI am not sure if you received our message but this artist is going through some serious medical problems so all of her orders have been delayedShe actually finished up this last round of orders and completely stopped making jewelryYour order
shipped on Wednesday and the post office has the delivery scheduled for Monday with tracking number *** Thank you
Complaint: ***
I am rejecting this response because:
Regards,
*** *** received confirmation from UPS on 11/17/that the item was delivered, but have still not received my refund. *** ***[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
Hi,I am showing your refunds cleared on our end yesterday so it should post to your account shortly (if it didn't yet)We also e-mailed you the approval codes for them.Thank you
Hi,I am not sure if you received our messages but the chain you ordered was a bit on back orderI am showing it did ship out and according to the post office it was delivered yesterday with tracking number ***.Thank you,Dominika
Hello,We have contacted the customer and have resolved the complaintThe customer was given a refund for one of the bracelets, and an extra 10% off on another braceletThe confirmation number for the refund is *** Thank you
Hi,We checked the tracking information and the watch shows that it was delivered on October 16th with tracking number *** Please don't hesitate to contact us if there was any problems with the delivery.Thank you,Dominika
Hi,Thank you for the tracking numberI just submitted the full refund and the approval code is ***: so it should post to your account in 1-business daysI will file a search with UPS on our end to see if they can find it. Thank you
Hi,I apologize for any confusion but when I said refund to your account, I meant to your credit card accountWe do not have any type of account on file for youThe refund was submitted to your Visa ending in *** on 12/22/so it should have posted a few days after thatThe approval code is ***: and it will post from MyShoppingOnline on your statementYour bank already took the money from our account so they should have transferred it to your account as wellIf not, please call them with the approval code and they will be able to look into it. Thank you 12/22/09:13:AM469227Return4147...***05/2022***: