Hi,I am sorry to hear about the bracelet not fittingWe did get the coral necklace yesterday so it is shipping out todayWith the bracelet, go ahead and send it back to us and we will see if the artist can make one with the correct size, if not we can find out the price the artist charges and offer you a refund. Thank you
On November 21, I got a package with only one set, Product ID; JN-1334/ Navajo Sterling Turquoise Necklace Set by Clem NalwoodThe design of the necklace and bracelet did not look as it was shown on the web site at the time of purchaseI am OK with thatMy concern is that in the description of the set at the time of purchase stated that " The bracelet measures 7/8" around, not including the opening....The opening is 1"....I went to two jewelers in my areaBoth of them stated that the bracelet measures only 1/2" aroundIt is too small for me to even put it on. On the web site I was promised to get a certificate of authenticityI have not got any together with the set.I still have not got my second set of jewelry( JN-1335/ Navajo Silver Coral Necklace with Earrings by Clem Nalwood) and no word on when it will arrive.What I want from the seller is: to send me JN-1335/ Navajo Silver Coral Necklace with Earrings by Clem Nalwood with a certificate of authenticityto accept me sending the bracelet from JN-1334/ Navajo Sterling Turquoise Necklace Set by Clem Nalwood (that does not match the description of the product at the time of purchase) to the seller back in exchange of a fair refundto get a certificate of authenticity for JN-1334/ Navajo Sterling Turquoise Necklace Set by Clem Nalwoodif it is not possible to separate the bracelet from the set JN-1334/ Navajo Sterling Turquoise Necklace Set by Clem Nalwood, then I am willing to send the whole set back to the seller for a full refund for the setAttached are the prints of the web site with the two sets of jewelry on the day of purchasing to back up my requests
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** Update: Thank you for your help & response. I did not receive any email today from the business, but glad the item has been shipped
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may...
update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello,I'm showing that we were trying to process a refund a while ago but we were showing that you wanted to exchange for something else. We apologize for the inconvenience. The refund was processed this morning and here is the approval code [redacted]: in the amount of $63.06Thank...
Hi,I am really sorry for the delay on your order. I am not sure if you received any of our previous messages but your order is a bit delayed because the artist has cancer so all of his orders take a bit longer to fill. We are meeting with his shop today so I will have an update for you...
I got a coral necklace and earrings set/ Product ID JN-1335 today.The design is not what I saw on the web site and ordered. Attached are the photos of the set I got and the print from the web site on the day I ordered the set. The corals in the necklace I got look like somebody scratched them before they were put into the setting.I want to return the coral set for full refund. I already sent it back.This is a tracking number: USPS [redacted]. Expected delivery date Monday 12/11/2017I also sent the bracelet from Product ID: JN-1334/Navajo Sterling Turquoise Necklace Set that was made smaller than advertised on the web site at the moment of my purchase.I want a full refund for both the Coral Set and the Turquoise Bracelet that was to small.
Hi, I am really sorry, they had it marked down for a refund. I just updated it and personally shipped the ring for you. The USPS tracking number is [redacted]. Thank you
Hi,I just wanted to confirm that we submitted the refund for the necklace set as well as the bracelet. The refund should post to your account in 1-2 business days.Thank you
Hi [redacted],I am not sure if you received our last message but we had a delay on one of the bracelets with the artist. We finally got the bracelet and got everything shipped earlier this week. Please let me know if you got the shipping confirmation. They sent it yesterday. Just in case the tracking...
number is [redacted] and you should receive it in a couple of days. I am worried you were not receiving our e-mails. I am really sorry about that.Thank you,Dominika
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hi,I am really sorry but we just received your message yesterday requesting the return, and we responded with the the details. I am also showing that you paid $77.80 for the bolo not $130. You can definitely return it for a refund to Eva K[redacted]Thank you
Hi,I am really sorry for the mix-up on your bracelet. I am not sure if you received our messages but you can definitely send the bracelet back for a full refund or exchange. Please mail it back to Eva K[redacted]Thank you
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
company's website and paid for it by credit card. They mailed me the wrong bracelet ... one I did not order. I could not get them to respond to my emails or phone calls so I submitted a complaint with the NM Revdex.com. Complaint #[redacted]. Once the NV Revdex.com contacted the company, they contacted me and asked that I return the bracelet and they would give me a full refund. I did return the bracelet using FedEx. I have a FedEx confirmation that they received the returned bracelet on 11/3. I have emailed them and left several messages to make sure they were going to credit my credit card like they said they would. To date, I have not got a response to any of my communication. As of today, they have not credited my credit card. So ... I am out of a bracelet and out of $245.59!!! Help!!I would like my credit card to be refunded ASAP!!
Complaint: [redacted]
I am rejecting this response because:UPS testifies that the product was delivered and I believe them, not these people who have been putting me off since Octoberthey cannot send a refund to “my “account” because I don’t have an account with them. They will have to refund my Visa card which will take another month. They think I will give up. I won’t.
Regards,
[redacted][To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
Hi,I am sorry to hear about the missing ring. I will check with shipping to see what could have happened and I will get a replacement ring for you. It should be shipped within 2 business days, we just have to get it from the artist. Thank you
Complaint: [redacted]
I am rejecting this response because:I DO NOT WANT THE COMPLAINT CLOSED UNTIL I HAVE THE MONEY ACTUALLY REFUNDED TO MY CREDIT CARD.
Regards,
[redacted][To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
Hi,I am sorry to hear about the bracelet not fittingWe did get the coral necklace yesterday so it is shipping out todayWith the bracelet, go ahead and send it back to us and we will see if the artist can make one with the correct size, if not we can find out the price the artist charges and offer you a refund. Thank you
On November 21, I got a package with only one set, Product ID; JN-1334/ Navajo Sterling Turquoise Necklace Set by Clem NalwoodThe design of the necklace and bracelet did not look as it was shown on the web site at the time of purchaseI am OK with thatMy concern is that in the description of the set at the time of purchase stated that " The bracelet measures 7/8" around, not including the opening....The opening is 1"....I went to two jewelers in my areaBoth of them stated that the bracelet measures only 1/2" aroundIt is too small for me to even put it on. On the web site I was promised to get a certificate of authenticityI have not got any together with the set.I still have not got my second set of jewelry( JN-1335/ Navajo Silver Coral Necklace with Earrings by Clem Nalwood) and no word on when it will arrive.What I want from the seller is: to send me JN-1335/ Navajo Silver Coral Necklace with Earrings by Clem Nalwood with a certificate of authenticityto accept me sending the bracelet from JN-1334/ Navajo Sterling Turquoise Necklace Set by Clem Nalwood (that does not match the description of the product at the time of purchase) to the seller back in exchange of a fair refundto get a certificate of authenticity for JN-1334/ Navajo Sterling Turquoise Necklace Set by Clem Nalwoodif it is not possible to separate the bracelet from the set JN-1334/ Navajo Sterling Turquoise Necklace Set by Clem Nalwood, then I am willing to send the whole set back to the seller for a full refund for the setAttached are the prints of the web site with the two sets of jewelry on the day of purchasing to back up my requests
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** Update: Thank you for your help & response. I did not receive any email today from the business, but glad the item has been shipped
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may...
update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello,I'm showing that we were trying to process a refund a while ago but we were showing that you wanted to exchange for something else. We apologize for the inconvenience. The refund was processed this morning and here is the approval code [redacted]: in the amount of $63.06Thank...
youEva[redacted]
Hi,I am really sorry for the delay on your order. I am not sure if you received any of our previous messages but your order is a bit delayed because the artist has cancer so all of his orders take a bit longer to fill. We are meeting with his shop today so I will have an update for you...
shortly. Thank you
I got a coral necklace and earrings set/ Product ID JN-1335 today.The design is not what I saw on the web site and ordered. Attached are the photos of the set I got and the print from the web site on the day I ordered the set. The corals in the necklace I got look like somebody scratched them before they were put into the setting.I want to return the coral set for full refund. I already sent it back.This is a tracking number: USPS [redacted]. Expected delivery date Monday 12/11/2017I also sent the bracelet from Product ID: JN-1334/Navajo Sterling Turquoise Necklace Set that was made smaller than advertised on the web site at the moment of my purchase.I want a full refund for both the Coral Set and the Turquoise Bracelet that was to small.
Hi,I will look into it with returns. Do you have the tracking number for the return by chance? That way I can process it myself right away.Thank you
Hi, I am really sorry, they had it marked down for a refund. I just updated it and personally shipped the ring for you. The USPS tracking number is [redacted]. Thank you
Hi,I just wanted to confirm that we submitted the refund for the necklace set as well as the bracelet. The refund should post to your account in 1-2 business days.Thank you
Hi [redacted],I am not sure if you received our last message but we had a delay on one of the bracelets with the artist. We finally got the bracelet and got everything shipped earlier this week. Please let me know if you got the shipping confirmation. They sent it yesterday. Just in case the tracking...
number is [redacted] and you should receive it in a couple of days. I am worried you were not receiving our e-mails. I am really sorry about that.Thank you,Dominika
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hi,I am really sorry but we just received your message yesterday requesting the return, and we responded with the the details. I am also showing that you paid $77.80 for the bolo not $130. You can definitely return it for a refund to Eva K[redacted]Thank you
Hi,I am really sorry for the mix-up on your bracelet. I am not sure if you received our messages but you can definitely send the bracelet back for a full refund or exchange. Please mail it back to Eva K[redacted]Thank you
[A default letter is provided here which...
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I purchased a bracelet from this...
company's website and paid for it by credit card. They mailed me the wrong bracelet ... one I did not order. I could not get them to respond to my emails or phone calls so I submitted a complaint with the NM Revdex.com. Complaint #[redacted]. Once the NV Revdex.com contacted the company, they contacted me and asked that I return the bracelet and they would give me a full refund. I did return the bracelet using FedEx. I have a FedEx confirmation that they received the returned bracelet on 11/3. I have emailed them and left several messages to make sure they were going to credit my credit card like they said they would. To date, I have not got a response to any of my communication. As of today, they have not credited my credit card. So ... I am out of a bracelet and out of $245.59!!! Help!!I would like my credit card to be refunded ASAP!!
Complaint: [redacted]
I am rejecting this response because:UPS testifies that the product was delivered and I believe them, not these people who have been putting me off since Octoberthey cannot send a refund to “my “account” because I don’t have an account with them. They will have to refund my Visa card which will take another month. They think I will give up. I won’t.
Regards,
[redacted][To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
Hi,I am sorry to hear about the missing ring. I will check with shipping to see what could have happened and I will get a replacement ring for you. It should be shipped within 2 business days, we just have to get it from the artist. Thank you
Complaint: [redacted]
I am rejecting this response because:I DO NOT WANT THE COMPLAINT CLOSED UNTIL I HAVE THE MONEY ACTUALLY REFUNDED TO MY CREDIT CARD.
Regards,
[redacted][To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
I did not receive a refund on this month’s credit card either!