Jewels Obsession

I purchased an item a month ago, the seller told me they needed 7-10 business days to complete the order (Anchor pendant). I contacted the seller a week after the 10 days and no replies. I made 5 or 6 subsequent attempts to contact the seller, but no response at all.
I have now engaged Paypal and VISA claim departments. Very disappointed will obviously never order again from Jewels Obsession

I purchased an item (gold pendant) on the 10th Feb and am still waiting for the item to leave the shop. I contacted the seller numerous times and no replies since the 22 Feb. I have escalated to Paypal Claim and am waiting for a resolution.
I DO NOT recommend buying from this seller and will most definitely wont be buying from there again.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Hello, this complaint has been resolved The company has issued me a refund Thank youRegards, [redacted] ***

Hello Revdex.com & [redacted] , This is the first time we have been contacted by this customerWe have customers write emails to the returns department so that we can track and monitor customers exchanges/returns and any other concernsAfter looking into this customers order information, we have found the customers' order number: JewelsObession.com-***As the customer stated that they needed this item for Christmas, we had clearly posted on our site that orders placed after Dec 2015, will not arrive in time for ChristmasThe customer placed this order on Dec We also clearly post on the item page that the item takes 5-business days for the item to leave our warehouse, as most items we sell are made to orderHowever, due to the holidays (Christmas and New Years), order placed after the twelfth take longer since our manufacturing closed for these holidays You may verify this by clicking on the item page link: 14K Yellow Gold Floating Opal PendantWe then have checked though our emails using the customer's supplied email address: [redacted] .***@ [redacted] .com and have located NO emails regarding this matter or any other matterThe customer mention's we are unresponsive, when in fact they have never reached out to us everWe understand you may want to call us by phone, but our messaging service clearly states to email us about returns at [email protected] day return policy is clearly written on our site: Return PolicyBest Regards, Jewels Obsession, LLC

Hello,It appears that when the customer wrote to us using the email: [email protected]., the email went into a spam/junk fileSince we receive so many emails, most emails that are not attached to our customer orders, emails end up being automatically sent to spamWe did see the email that you would like to return the productWe will make a one time courtesy to have the product returned to our warehouseWe have forwarded you information on how and where to have the merchandise returned to you email address: [email protected] Regards,Jewels Obsession, LLC

As stated in the previous response, JewelsObsession, LLC has a day return policyWe do NOT accept returns days laterIf you buy a new car and damage your car, is it the car company's fault?if you buy a television and drop it, is it the television manufactures fault? We offer a day return policy because that should be sufficient enough time for any issues to be addressedAs with most large company policy's, they all hold a day, if not days, return policy ( [redacted] ***, ***, [redacted] , etc)We clearly write our return policy on our website: http://www.jewelsobsession.com/info.htmlThank you again for respecting our day company policy [redacted] Return Policy: http://www[redacted] wireless.com/landingpages/return-policy/ [redacted] Return Policy: http://www.***.com/shop/help/returns_refund [redacted] Return Policy: http://www[redacted] .com/site/help-topics/return-exchange-policy/ [redacted] c?id= [redacted] Best RegardsJewels Obsession

As stated in the previous response, JewelsObsession, LLC has a day return policyWe do NOT accept returns days laterIf you buy a new car and damage your car, is it the car company's fault?if you buy a television and drop it, is it the television manufactures fault? We offer a day return policy because that should be sufficient enough time for any issues to be addressedAs with most large company policy's, they all hold a day, if not days, return policy ( [redacted] ***, ***, [redacted] , etc)We clearly write our return policy on our website: http://www.jewelsobsession.com/info.htmlThank you again for respecting our day company policy [redacted] Return Policy: http://www[redacted] wireless.com/landingpages/return-policy/ [redacted] Return Policy: http://www.***.com/shop/help/returns_refund [redacted] Return Policy: http://www[redacted] .com/site/help-topics/return-exchange-policy/ [redacted] c?id= [redacted] Best Regards Jewels Obsession

Hello, Thank you for contacting us through the Revdex.com ComplaintsWe have investigated this matter further and checked our entire systemWe have concluded that we have received NO emails from the customer regarding any matters about any ring size issues or return requestsOur manufacturing sized this ring to the accurate sizing that was needed upon placing the purchase from the customerWhen you contact the call line; it clearly states to contact us via Email at [email protected] with your Order number, Date of the purchase, and your inquireAll representatives response via email within 24-hours of receiving the emailSince the voice calls are not recorded, we request emails for further assistance to have records and ensure all emails are documentedAt this time we advise to send an email regarding this information that was listed in your Revdex.com complaint so you may be assisted in an exchange processWe thank you for your time, understanding and cooperation of contacting us via emailBest Regards,JewelsObsession, LLC

Hello,We have responded to the customer about our 30-day policy that deals with manufacturer defectsCustomer wear and tear is not our responsibility as we are dealing with jewelry items and we can not warranty items that get damaged from misuseBelow is our Policy that is clearly written on our site: http://www.jewelsobsession.com/info.htmlOur Worry Free Return Policy is simple and easy - if you're unhappy with something you've bought from us, you can return it to us within days of placing your orderFor more information please read the policy belowPlease note some exclusions may apply, see individual product for detailsWe accept returns days from the date of the purchaseAll jewelry is carefully examined and made sure it is in perfect condition before they are sent out to our customersIf an item is either broken or mishandled, JewelsObsession is not responsible for items to be repaired or exchangedCustomer is responsible for return shipping charges, unless the item received was the wrong product.Returns must be unused, in the condition you received itIt should be complete with all warranty cards, original box, and instructions.Returns are subject to a restocking fee not to exceed 20%.All Refunds will be issued to the original method of payment used (original credit card, [redacted] , etc...) or as a gift certificate.If your item came to your doorstep damaged, or if there is a problem with the order, please e-mail us at [email protected] and we'll remedy the situationFor products received damaged or defective, we reserve the right to replace partsIf a replacement part cannot be obtained, a new product will be shipped.We do not accept returns on the following items; engraved items, custom orders or on products marked as a "closeout" or "overstock", used products not in new condition, and gift cardsDue to shipping considerations, we are not able to accept returns on items shipped to APO/FPO addresses, or to U.SterritoriesWe appreciate your assistant on this matter and respect our customer policy.Best Regards,Jewels Obsession, LLC

Hello Revdex.com & [redacted] ,This is the first time we have been contacted by this customerWe have customers write emails to the returns department so that we can track and monitor customers exchanges/returns and any other concernsAfter looking into this customers order information, we have found the customers' order number: JewelsObession.com-***As the customer stated that they needed this item for Christmas, we had clearly posted on our site that orders placed after Dec 2015, will not arrive in time for ChristmasThe customer placed this order on Dec We also clearly post on the item page that the item takes 5-business days for the item to leave our warehouse, as most items we sell are made to orderHowever, due to the holidays (Christmas and New Years), order placed after the twelfth take longer since our manufacturing closed for these holidays You may verify this by clicking on the item page link: 14K Yellow Gold Floating Opal PendantWe then have checked though our emails using the customer's supplied email address: [redacted] .***@ [redacted] .com and have located NO emails regarding this matter or any other matterThe customer mention's we are unresponsive, when in fact they have never reached out to us everWe understand you may want to call us by phone, but our messaging service clearly states to email us about returns at [email protected] day return policy is clearly written on our site: Return Policy.Best Regards,Jewels Obsession, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Actually, Jewel's Obsession did contact me and told me how to return my necklace So, I AM satisfied with with the resolution (as long as they actually credit our account.) Regards, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have attached an email I sent to the sellerI basically responded to the email received from them advising of the order issue, and left a couple voice mails after numerous callsI had to leave voice mails, because there was NEVER anyone availableThe voice response ALWAYS sent me to voice mail.If the seller would contact me to resolve the issue by sending me my size as ordered I would be satisfied.All I want is my size 5.5.
Regards,
*** ***

Hello,
Thank you for contacting usWe are happy to assist you regarding additional detail for the customer orderPlease note that when a cancellation is madeAn automatic refund processing is madeAn automated email is forwarded to the customer once a cancellation is made if an item is
no longer available by the manufacturing to ensure that they are up to dateWe respond to customer inquires via email to ensure all detail is documented for our records and see that this customer was notified via emailTo state otherwise and file a complaint with the Revdex.com is a attempt to harass our company At this time our system shows a full refund which was issued along with the confirmation of the cancellationPlease note that if a customer did not receive an automated email; they may have typed an incorrect email address when they placed the orderWe thank you for your time and understanding. Order 8245- Current status - Canceled and full refund applied.
Order ID
***
Marked
Cancelled(not counted in stats)
Mark Reason
Customer changed mind
Error Code 10009Error Message This transaction has already been fully refundedNote: You may wish to print this page for your records

To Whom it May Concern,
We have responded to this customer on how to return the product for a refundI have attached the email correspondence to this email There is no issue with the customer returning this product back to our manufacturingAs soon
as we receive the product back from the customer, we will issue a refund to ***
Best Regards,
***
Jewels Obsession, LLC
***

Hi,
We received her gold necklace and have issued the customer a refund today Nov Please allow a 3-days for the charge to be put back into your accountThe customer should also have recieved an email from Amazon.com with more information on her credit
Best Regards,
***
Jewels Obsession, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Hello, this complaint has been resolved. The company has issued me a refund. Thank you.
Regards,
*** ***

Hello,      Thank you for contacting us through the Revdex.com Complaints. We have investigated this matter further and checked our entire system. We have concluded that we have received NO emails from the customer regarding any matters about any ring size issues or return requests. Our...

manufacturing sized this ring to the accurate sizing that was needed upon placing the purchase from the customer. When you contact the call line; it clearly states to contact us via Email at [email protected] with your Order number, Date of the purchase, and your inquire. All representatives response via email within 24-48 hours of receiving the email. Since the voice calls are not recorded, we request emails for further assistance to have records and ensure all emails are documented. At this time we advise to send an email regarding this information that was listed in your Revdex.com complaint so you may be assisted in an exchange process. We thank you for your time, understanding and cooperation of contacting us via email. Best Regards,JewelsObsession, LLC

Hello Revdex.com & [redacted],This is the first time we have been contacted by this customer. We have customers write emails to the returns department so that we can track and monitor customers exchanges/returns and any other concerns. After looking into this customers order information, we have...

found the customers' order number: JewelsObession.com-[redacted]. As the customer stated that they needed this item for Christmas, we had clearly posted on our site that orders placed after Dec 12 2015, will not arrive in time for Christmas. The customer placed this order on Dec 20 2015. We also clearly post on the item page that the item takes 5-7 business days for the item to leave our warehouse, as most items we sell are made to order. However, due to the holidays (Christmas and New Years), order placed after the twelfth take longer since our manufacturing closed for these holidays.  You may verify this by clicking on the item page link: 14K Yellow Gold Floating Opal Pendant. We then have checked though our emails using the customer's supplied email address: [redacted].[redacted]@[redacted].com and have located NO emails regarding this matter or any other matter. The customer mention's we are unresponsive, when in fact they have never reached out to us ever. We understand you may want to call us by phone, but our messaging service clearly states to email us about returns at [email protected]. Our 30 day return policy is clearly written on our site: Return Policy.Best Regards,Jewels Obsession, LLC

Hello Revdex.com & [redacted],
This...

is the first time we have been contacted by this customer. We have customers write emails to the returns department so that we can track and monitor customers exchanges/returns and any other concerns. After looking into this customers order information, we have found the customers' order number: JewelsObession.com-[redacted]. As the customer stated that they needed this item for Christmas, we had clearly posted on our site that orders placed after Dec 12 2015, will not arrive in time for Christmas. The customer placed this order on Dec 20 2015. We also clearly post on the item page that the item takes 5-7 business days for the item to leave our warehouse, as most items we sell are made to order. However, due to the holidays (Christmas and New Years), order placed after the twelfth take longer since our manufacturing closed for these holidays.  You may verify this by clicking on the item page link: 14K Yellow Gold Floating Opal Pendant. We then have checked though our emails using the customer's supplied email address: [redacted].[redacted]@[redacted].com and have located NO emails regarding this matter or any other matter. The customer mention's we are unresponsive, when in fact they have never reached out to us ever. We understand you may want to call us by phone, but our messaging service clearly states to email us about returns at [email protected]. Our 30 day return policy is clearly written on our site: Return Policy.
Best Regards,
Jewels Obsession, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
 Actually, Jewel's Obsession did contact me and told me how to return my necklace.  So, I AM satisfied with with the resolution (as long as they actually credit our account.)  Regards,
[redacted]