Jewels Obsession

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I reject the response because they are hiding behind a 30 return policy.  Yes, my complaint to them exceeded the 30 day limitation...I received the ring on April 25 and I first wrote to them about the problem with the ring on June 17.  But during those 53 days I did a lot of traveling and did not even wear this piece of jewelry.  In fact, when it arrived I was not even home.  On June 16 I did wear it and just ran some errands and watched my granddaughter.  When I went to take it off at night, I couldn't even remove it from my finger because it was so bent out of shape!  This is a ring that is supposed to be 14K gold!  It looked like someone had taken a hammer to it.  By this time my finger was starting to really swell from the twisting and tugging I was doing to try and remove it, so my husband and to pinch the sides a bit bit so I could get it past my knuckle.  At this point the opal stone fell out and crack.  I had done NOTHING to misuse or damage that ring!  I wear my wedding ring all the time, have worn other rings in the past while working, and have never had this happen before.  I feel completely taken advantage of because we paid $300 for a ring that was obviously not 14K gold as they claimed it was, and they would do nothing to try and make it right.  Just simply hid behind their 30 return policy.  I didn't change my ring about buying the ring, it just completely fell apart on me!! I am so frustrated at their lack of customer service or response.[redacted] 
Regards,
[redacted]

Hello,
It appears that when the customer wrote to us using the email: [email protected]., the email went into a spam/junk file. Since we receive so many emails, most emails that are not attached to our customer orders, emails end up being automatically sent to spam. We did see the email that you would like to return the product. We will make a one time courtesy to have the product returned to our warehouse. We have forwarded you information on how and where to have the merchandise returned to you email address: [email protected]. 
Best Regards,
Jewels Obsession, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  Hello, this complaint has been resolved.  The company has issued me a refund.  Thank you. Regards,
[redacted]

Hello,It appears that when the customer wrote to us using the email: [email protected]., the email went into a spam/junk file. Since we receive so many emails, most emails that are not attached to our customer orders, emails end up being automatically sent to spam. We did see the email that you would like to return the product. We will make a one time courtesy to have the product returned to our warehouse. We have forwarded you information on how and where to have the merchandise returned to you email address: [email protected]. Best Regards,Jewels Obsession, LLC

Hello,
We have responded to the customer about our 30-day policy that deals with manufacturer defects. Customer wear and tear is not our responsibility as we are dealing with jewelry items and we can not warranty items that get damaged from misuse. Below is our Policy that is clearly...

written on our site: http://www.jewelsobsession.com/info.htmlOur Worry Free Return Policy is simple and easy - if you're unhappy with something you've bought from us, you can return it to us within 30 days of placing your order. For more information please read the policy below. Please note some exclusions may apply, see individual product for details. We accept returns 30 days from the date of the purchase. All jewelry is carefully examined and made sure it is in perfect condition before they are sent out to our customers. If an item is either broken or mishandled, JewelsObsession is not responsible for items to be repaired or exchanged. Customer is responsible for return shipping charges, unless the item received was the wrong product.
Returns must be unused, in the condition you received it. It should be complete with all warranty cards, original box, and instructions.
Returns are subject to a restocking fee not to exceed 20%.
All Refunds will be issued to the original method of payment used (original credit card, [redacted], etc...) or as a gift certificate.
If your item came to your doorstep damaged, or if there is a problem with the order, please e-mail us at [email protected] and we'll remedy the situation. For products received damaged or defective, we reserve the right to replace parts. If a replacement part cannot be obtained, a new product will be shipped.
We do not accept returns on the following items; engraved items, custom orders or on products marked as a "closeout" or "overstock", used products not in new condition, and gift cards. Due to shipping considerations, we are not able to accept returns on items shipped to APO/FPO addresses, or to U.S. territories.
 
We appreciate your assistant on this matter and respect our customer policy.
Best Regards,
Jewels Obsession, LLC

Hello,Thank you for contacting us. We are happy to assist you regarding additional detail for the customer order. Please note that when a cancellation is made. An automatic refund processing is made. An automated email is forwarded to the customer once a cancellation is made if an item is no longer...

available by the manufacturing to ensure that they are up to date. We respond to customer inquires via email to ensure all detail is documented for our records and see that this customer was notified via email. To state otherwise and file a complaint with the Revdex.com is a attempt to harass our company.   At this time our system shows a full refund which was issued along with the confirmation of the cancellation. Please note that if a customer did not receive an automated email; they may have typed an incorrect email address when they placed the order. We thank you for your time and understanding. Order 8245- Current status - Canceled and full refund applied. Order ID[redacted]MarkedCancelled(not counted in stats)Mark ReasonCustomer changed mindError Code 10009Error Message This transaction has already been fully refundedNote: You may wish to print this page for your records.

Hello,
      Thank you for contacting us through the Revdex.com Complaints. We have investigated this matter further and checked our entire system. We have concluded that we have received NO emails from the customer regarding any matters about any ring size issues or return...

requests. Our manufacturing sized this ring to the accurate sizing that was needed upon placing the purchase from the customer. When you contact the call line; it clearly states to contact us via Email at [email protected] with your Order number, Date of the purchase, and your inquire. All representatives response via email within 24-48 hours of receiving the email. Since the voice calls are not recorded, we request emails for further assistance to have records and ensure all emails are documented. At this time we advise to send an email regarding this information that was listed in your Revdex.com complaint so you may be assisted in an exchange process. We thank you for your time, understanding and cooperation of contacting us via email. 
Best Regards,
JewelsObsession, LLC

As stated in the previous response, JewelsObsession, LLC has a 30 day return policy. We do NOT accept returns 90 days later. If you buy a new car and damage your car, is it the car company's fault?... if you buy a television and drop it, is it the television manufactures fault? We offer a 30 day return policy because that should be sufficient enough time for any issues to be addressed. As with most large company policy's, they all hold a 30 day, if not 14 days, return policy ([redacted], [redacted], [redacted], etc). We clearly write our return policy on our website: http://www.jewelsobsession.com/info.html. Thank you again for respecting our 30 day company policy.  [redacted] Return Policy: http://www.[redacted]wireless.com/landingpages/return-policy/[redacted] Return Policy: http://www.[redacted].com/shop/help/returns_refund[redacted] Return Policy: http://www.[redacted].com/site/help-topics/return-exchange-policy/[reda...⇄ />  Best RegardsJewels Obsession

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
As I specified, the contact email was [email protected].  NOT [redacted] Tyer. Abbvie.   Please check your records again.  The item was ordered December 20 but not received until after January 9....too late for both Christmas and my mother-in-laws birthday.

Hello,We have responded to the customer about our 30-day policy that deals with manufacturer defects. Customer wear and tear is not our responsibility as we are dealing with jewelry items and we can not warranty items that get damaged from misuse. Below is our Policy that is clearly written on our...

site: http://www.jewelsobsession.com/info.htmlOur Worry Free Return Policy is simple and easy - if you're unhappy with something you've bought from us, you can return it to us within 30 days of placing your order. For more information please read the policy below. Please note some exclusions may apply, see individual product for details. We accept returns 30 days from the date of the purchase. All jewelry is carefully examined and made sure it is in perfect condition before they are sent out to our customers. If an item is either broken or mishandled, JewelsObsession is not responsible for items to be repaired or exchanged. Customer is responsible for return shipping charges, unless the item received was the wrong product.Returns must be unused, in the condition you received it. It should be complete with all warranty cards, original box, and instructions.Returns are subject to a restocking fee not to exceed 20%.All Refunds will be issued to the original method of payment used (original credit card, [redacted], etc...) or as a gift certificate.If your item came to your doorstep damaged, or if there is a problem with the order, please e-mail us at [email protected] and we'll remedy the situation. For products received damaged or defective, we reserve the right to replace parts. If a replacement part cannot be obtained, a new product will be shipped.We do not accept returns on the following items; engraved items, custom orders or on products marked as a "closeout" or "overstock", used products not in new condition, and gift cards. Due to shipping considerations, we are not able to accept returns on items shipped to APO/FPO addresses, or to U.S. territories. We appreciate your assistant on this matter and respect our customer policy.Best Regards,Jewels Obsession, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Jewels Obsession received their returned product on November 7, 2014 at 1:47PM PST, but the company continues to proclaim I have not returned the product per instructed.  Attached is the FedEx delivery status confirming Jewels Obsession has the product in their possession.  Jewels Obsession stated in my email follow up, their shipping department was closed Nov. 11th, therefore they we're NOT aware of the status of the return.  I beg to differ since their product was received two working days before Nov. 11th.
Regards,
[redacted]

As stated in the previous response, JewelsObsession, LLC has a 30 day return policy. We do NOT accept returns 90 days later. If you buy a new car and damage your car, is it the car company's fault?... if you buy a television and drop it, is it the television manufactures fault? We offer a 30 day return policy because that should be sufficient enough time for any issues to be addressed. As with most large company policy's, they all hold a 30 day, if not 14 days, return policy ([redacted], [redacted], [redacted], etc). We clearly write our return policy on our website: http://www.jewelsobsession.com/info.html. Thank you again for respecting our 30 day company policy.  
[redacted] Return Policy: http://www.[redacted]wireless.com/landingpages/return-policy/
[redacted] Return Policy: http://www.[redacted].com/shop/help/returns_refund
[redacted] Return Policy: http://www.[redacted].com/site/help-topics/return-exchange-policy/[reda...⇄ />  
Best Regards
Jewels Obsession

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have attached an email I sent to the seller. I basically responded to the email received from them advising of the order issue, and left a couple voice mails after numerous calls. I had to leave voice mails, because there was NEVER anyone available. The voice response ALWAYS sent me to voice mail.
If the seller would contact me to resolve the issue by sending me my size 5.5 as ordered I would be satisfied.
All I want is my size 5.5.
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I reject the response because they are hiding behind a 30 return policy.  Yes, my complaint to them exceeded the 30 day limitation...I received the ring on April 25 and I first wrote to them about the problem with the ring on June 17.  But during those 53 days I did a lot of traveling and did not even wear this piece of jewelry.  In fact, when it arrived I was not even home.  On June 16 I did wear it and just ran some errands and watched my granddaughter.  When I went to take it off at night, I couldn't even remove it from my finger because it was so bent out of shape!  This is a ring that is supposed to be 14K gold!  It looked like someone had taken a hammer to it.  By this time my finger was starting to really swell from the twisting and tugging I was doing to try and remove it, so my husband and to pinch the sides a bit bit so I could get it past my knuckle.  At this point the opal stone fell out and crack.  I had done NOTHING to misuse or damage that ring!  I wear my wedding ring all the time, have worn other rings in the past while working, and have never had this happen before.  I feel completely taken advantage of because we paid $300 for a ring that was obviously not 14K gold as they claimed it was, and they would do nothing to try and make it right.  Just simply hid behind their 30 return policy.  I didn't change my ring about buying the ring, it just completely fell apart on me!! 
I am so frustrated at their lack of customer service or response.
[redacted]
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
 Actually, Jewel's Obsession did contact me and told me how to return my necklace.  So, I AM satisfied with with the resolution (as long as they actually credit our account.)
 
 
Regards,
[redacted]

Review: Submitted an order to seller per their advertisement via amazon of a white 14k gold chain and gold pendant on October 7, 2014. The product arrived on October 24, 2014 via USPS. I opened the packaging of the cheap cardboard box and the poor quality jewlery box and discovered a questionable quality golf pendant and very thin chain. I flipped the pendant on the revers and it's hollow on the back, which is probably why the seller doesn't have an actual photo image of the pendant. There's a zoom-in view of the chain on-site, but the actual size of the pendant is small as a straight pin. Overall, I'm very disappointed in the actual product versus what the Jewel Obsession advertised, the poor packaging and the jewelry itself are cheap.

I've made several attempts to contact the seller immediatly after receiving the merchandise, but after the 2 to 3 day response time I have not received a reply from the business. The business requires an authorized return code before buyer can return products and I do not want to miss the 30day deadline to return purchased item.Desired Settlement: Full refund of $[redacted], which doesn't cover the expense I must incure to retrun a product which was misrepresented on the website.

Business

Response:

To Whom it May Concern,