Jewish Community Center of Greater Pittsburgh

05/19/2016Revdex.com [redacted] , PA ***RE: Membership # [redacted] Dear [redacted] :This letter is in response to ID # [redacted] regarding cancellation and billing of [redacted] ’s Family Membership at the JCC of Greater [redacted] first joined the JCC on January 19th At the time of sign-up, he was made aware of membership policies and signed his application accordinglyThe JCC is very transparent about all membership policies and guidelinesOur policies can be found on applications (which are available to be requested at any time), on membership cards and on our website.Membership to the JCC is an annual purchaseWe have two exceptions in place for this policy that accommodates early cancellation which are for medical purposes (a doctor’s note is required) or if a member moves out of Allegheny County (we ask for proof of leave)If a member meets the above qualifications for cancellation, we ask that days notice is provided[redacted] first came to our office on April regarding cancellation of his membership and asked to be cancelled on May 1stHe let us know that he is moving out of [redacted] , which qualifies him for the above membership exceptionWe let him know that we would be happy to cancel the membership for him if he could provide a copy of his new address and that his membership would be cancelled effective June 1stDuring the communication in the office, he let us know that he was not happy about the cancellation date, but we explained we must abide by our policies in place in fairness for all members of the JCC [redacted] emailed his proof of leave later that day, and we sent a copy of his original signed application that he requested.The next day, April 21st, [redacted] and I spoke via telephone regarding the May 20th paymentIn good faith, the JCC decided to hold the payment so that it did not go through automatically to [redacted] ’s credit cardWe let him know that he could mail in the final payment at a more convenient time once his move was settled.I truly believe that we have done all that we could to accommodate [redacted] and his family during the cancellation processAttached are copies of [redacted] ’s signed membership application, a signed change form which also states these policies that [redacted] signed, and a copy of our membership cards with the policy on the backPlease let me know if I can answer any further question or concerns.Kind Regards,Sara R [redacted] Department Director, MembershipJCC of Greater [redacted]

Revdex.com:In good faith, the JCC has decided to waive the customer's May payment as he is requesting We stand by the membership policies and guidelines that the JCC has in place, but recognize that miscommunications can occurWe hope that this solution is satisfactory and wish Mr [redacted] the best of luck with his move Please let me know if I can answer any further questionsKind Regards,Sara R [redacted] JCC of Greater [redacted]

We have asked one thing of the JCC: why have billing practices changed from to 2016? After months the JCC has yet to explain this change Since this difference in billing practices results in a over a $2,difference, we are frustrated, to say the least.Despite this still not being explained (or even acknowledged) we are willing to be overcharged by ~$1,in order to be done with this whole interaction We’ll call it even and expect no further bills or communication from the JCC If we get another bill from the JCC (as we did a few days after this last contact though the Revdex.com was received) we will ask to have the complaint recategorized as unresolved and take this to small claims court Please do not send us another bill.In its latest response, the JCC has reverted to outright lying, we want to put the following corrections on the record:Our request to the JCC was identical in as in was in In March of both years, we wished to change from a month program to a month program We never asked to withdraw This year, at the end of those months, our children stopped attending the JCC There was never any question about when our children would no longer be attending, the only question was in how much the JCC was charging us from April through JuneAfter this change in 2015, our monthly bill increased by the monthly difference in the costs between the month and month program After paying these higher month costs, we then enrolled both children full time starting in the summer of and have not requested nor made any changes until March of In March of when we asked to change to the month program, the JCC said we'd have to pay the annual difference between programs retroactively instead of just the monthly differenceDespite showing credit card statements showing we were billed differently in 2015, the JCC says their policies have not changed They have never explained why we were billed differently last year They have never shown this "backdate" policy to us in writing The only billing policies we have in writing are: - A limit of changes per child per year (which we have never exceeded) - A $fee per change (which we have paid every time as far as we are aware) - Oldest child enrolled receives a 5% discountOver the last months, we have sent the JCC emails about our program change and trying to understand what their policies there In reply the JCC has sent us emails Chronologically, they are in the following categories: 2: "Here is how much this program change will cost" 1: "I will look into this a get back to you" 1: "Partial explanation of billing policy" 1: "Partial scan of printed billing records with things crossed out" 2: "Sorry, I cannot meet with you" 2: "This is how much you owe" (with zero answers to any of our questions)All of our emails and all replies we have received have been provided to the Revdex.com and to the JCC.The first replies were all in March and were generally cordial, but confusing In them, the JCC ECDC insisted their policies had not changed, they could not explain why, nor acknowledge that we were were billed differently last year, and they could not show us the policy change (or lack of policy change) We were told it was okay to escalate our questions about policy to the JCC directors office, and since then a marked change occurred.Since then, none of our questions have been answered, we have been yelled at over the phone by the JCC director, the ECDC staff was instructed not to talk to us anymore, and the billing office has said they cannot stop bills from being sent to us.I vehemently disagree with the statement that "JCC has gone above and beyond..."Beyond the disagreement we and the JCC have about their to month billing policies and how that effects our April through June costs, the JCC is making an additional mistake in their calculation on how much "we owe" The JCC policy is that the oldest child enrolled receives a 5% discount This discount was not applied to our oldest child's costs for any portion of this year Despite pointing this out to the JCC in several emails, and in our correspondence with them through the Revdex.com, the JCC is still neglecting to include this discount in the amount they've continued to bill us forIn one of the very unpleasant phone calls I had with JCC director, she blamed me for not telling them my wife no longer worked there and accused us of taking advantage of them by still receiving the employee discount on our membership (there is no discount on ECDC program costs) My reply to her then was very straight forward: I believe that my wife giving notice and no longer working at the JCC counts as "telling them she no longer works there" As we had never received a single monthly itemized bill from the JCC, we did not know this discount was being applied If we had known, we would have told them The JCC is now trying to spin their lack of organization and process as graciousness on their part.We are not asking for "accommodation" or "exception" We have only ever asked a single question of the JCC Why were we charged one way in and another way in 2016? They have never answered us

The total amount that the [redacted] family still owes to the JCC is $1,There have been many email correspondences between the family and me, and between the family and my supervisorAll emails indicate the same amount owedThe [redacted] family is disputing a policy of the JCC: when you switch from months to months in our school, your payment may go up because the monthly fee is higher at months (you are paying times vs times)When a change like this is made (there were seven changes made to their children's registrations over the course of the two years they attended), the family pays as though they were always in the month programThis has always been our policy and the same thing occurred when the family made other registration changes in previous yearsThe [redacted] s suggest that changing from months to months is the same as changing from days to days per week, which it is notWe have tried to come to a successful conclusion multiple times over the last several months and are still interested in resolving this positivelyServices we provided have still not been paid forWith regards to the itemized billing, all JCC members have access to their online accounts at anytime, by going to jccpgh.orgI would be happy to provide a breakdown of all charges and changes that have occurred since their first son was enrolled in our program on March 21, Please feel free to contact me directly at [redacted] or [redacted] for any further questionsSincerely,Liza B***Director, Early Childhood Development CenterJCC of Greater Pittsburgh

November 18, 2016Revdex.comHoliday Drive, Suite 220Pittsburgh, PA 15220Dear [redacted] ,This letter is in response to ID# [redacted] regarding billing and collection of [redacted] ***'s outstanding balance for Early Childhood payment.The JCC has reviewed [redacted] ***'s response and has agreed, in good faith, to waive the unpaid balance of $1,As stated in the initial registration form, a two month penalty for early withdrawal from our Early Childhood Program is assessedWe had originally assessed only a one month penalty and are now waiving the 2ndIn regards to the August payment for Early Childhood, we are unable to refund due to not being notified that the child will not be in the program until a week into the school year.Please let me know if I can answer any further questions or concerns.Kind Regards,Sara R [redacted] Division Director,Membership JCC of Greater Pittsburgh

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
JCC has charged us $for the service we have NOT taken from them, they have charged us one whole month of day care fees when we didn't send our daughter for a single dayWe have always talked very good things about JCC and have high respect for themWe would in the future also like to provide any business to them through our family and our friends if they resolve this issue
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
JCC has charged us $on our card which is one full month of Child-Care Fees while our daughter never enrolled in their school and we haven't seen them or used their services since April They have charged us for the services we never tookThe contract clearly says, if the child drops in middle of the school year, penalty will be chargedWe NEVER sent our daughter there and will never send our daughter to a child-care center which puts fraud charges on our card even after requesting a thousand times not to charge our cardI would request everyone to NOT give their credit card details to JCC because our other friends have also faced similar issues of being overcharged for services never being usedNever enroll your child in their day-care because if you aren't able to send him/her there, JCC will still charge you $ as penalty without knowing the reason
Regards,
*** ***

***,I saw that the complaint was re-opened re ***Please see attached; the balance has been adjusted to zero.Thank you,LizaLiza B***Director, Early Childhood DevelopmentJewish Community Center of Greater Pittsburgh*** *** ***
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Dear ***,This letter is in response to ID# *** regarding billing and collection of *** ***'s outstanding balance for Early Childhood paymentWe have agreed to refund in the amount of $1,for Early Childhood payment and membership.Please let me know if I can answer any further questions or concerns.Kind Regards,Sara R***Division Director, MembershipJCC of Greater Pittsburgh

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I understand the policies as JCC communicates them nowHowever, I do not agree that JCC made me aware of these policies when I joined, nor do I agree that JCC is transparent about its policies.When I joined, we had a long conversation about all of the policies and rules, and I asked specifically about cancellation policies before the year term was up, since I knew I was only living in town for a few monthsI wanted to make sure cancelling when I left at the end of April would not be an issueI was told "all you need if you cancel before the end of the year is a note that you are moving or a note from a physician." days was not mentioned at all, and this is something my husband, who was also there, can confirmIf it had been, I would have made a note right there in my calendar, since I knew when we were moving out.The only clause in the contract about cancelling refers to cancelling at the end of the membership term - "to cancel membership, member must submit a cancellation form days prior to renewal date." The change form is similar- it says "To change or terminate...upon your renewal date...." This does NOT specify what is needed to supply if you are requesting permission to cancel midterm, BEFORE your renewal dateAre days notice still required? Where does it specify you need proof of moving or a doctors note? If you have a sudden medical issue, are you then on the hook for a month more of membership that you can't use? Or does a medical note make days notice unnecessary? I don't think the contract is clear at allAnd since the "proof of moving" was mentioned to me in person as the ONLY thing I needed, I (mistakenly) prioritized this requirement over what is listed in the contract.Because unlike every other gym I have ever joined, JCC *** does NOT provide you with a hard copy of the contract when you joinIn fact, it is their policy NOT to do soSure, it is "available" to you if you ask, but I maintain that not providing you with a copy of the contract you have signed is itself an issueI believe this is the biggest problem here- if JCC simply provided its members with a hard copy of their contract, such issues would be avoidedHowever, since everything was super easy-going and friendly at the initial meeting, I did not think to ask for a copy, since, based on our conversation, I believed I understood what would be needed to cancel.JCC says the policies are also on the membership cardsThis IS true, but only the large membership cardI (like most people, I imagine) used the smaller key tag cards to swipe in, and these do not have the policies.(And JCC never mentioned the policies were on this card in small print- it is not something I am used to, so did not think to look at them).JCC says the cancellation policies are on its website, which is NOT trueI have included the relevant section of its website- the section Sara directed me to during our phone conversation- and it is not listed thereNothing about cancelling is on the website.And to be clear, it is not precisely "days notice." From what I can tell, there is no pro-rating for partial monthsBy giving notice on April 21, JCC says my cancellation would be effective June 1- which is more than daysIn reality, you're billed for a month at a time (and billed toward the end of that month), and you need to give notice BEFORE the end of the second-to-last month you want to be a member(So to have my cancellation effective May 1, I would have needed to give notice by March It sounds like giving notice any time in April would have meant my membership ended June 1).I am simply looking for the JCC to admit that there was a communication issue, and to agree to waive the final month- the month that we did not use- in good faithI have told the JCC I would not be sending in paymentWhile it's fine that they did not automatically bill me, I do not understand why they cannot just agree to forgive this final month altogether.Regards,*** ***

We would like to reopen this complaint as the resolution that the Jewish Community Center offered in the last communication was not followed through on The JCC said the would not bill us again We just received another bill dated December 1st.Sincerely, ***s

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. To ensure that the JCC Billing Department has been informed of this 12/balance adjustment, we would like a letter (either PDF or mailed) from the Billing Department which says we do not owe the JCC any additional money We accepted the JCC's proposal on 11/12/2016, and received a bill from them on 12/1/ We do not want to have to reopen this complaint on 1/1/after receiving another bill from them
Regards,
*** ***

Dear [redacted], This letter is in response to ID# [redacted] regarding billing and collection of [redacted]’s outstanding balance for Early Childhood payment. [redacted] first joined the JCC on June 30, 2015 as a Young Adult Individual and agreeing to the policies of the organization. Shortly after, in...

August of 2015, she submitted an application with a non-refundable deposit to put her daughter on the waiting list for our Early Childhood Development Center. [redacted] and her daughter continued to participate in many of our My Baby and Me activities. In April of 2016, a spot opened up in our Early Childhood Facility for her daughter to start in our Toddler program in August. [redacted] signed a membership change form for a Family Membership and accepted the spot with our Early Childhood Center. On July 17, 2016 we received a call from [redacted] that she believed she was due a $100 credit from joining through a promotion that we were running in 2015. We explained that she had received the credit in July of 2015 and it had been used towards her waitlist deposit. She also asked us to hold the July 20th payment due to her current credit card being at the limit. We held the payment for her as she requested. She let us know that she would either provide a new card or a check, which was never provided. Billing resumed on August 20th and included membership as well as the first payment for our Early Childhood Program, [redacted] wrote to us on August 26th that she wished to cancel her membership and did not want to send her daughter to our school. Our Early Childhood Director also reached out to [redacted] at this point, and there was no response. She never communicated to us previously that she wished to withdraw her daughter, nor did she give any reason regarding cancellation, as we are always open to working with families that tell us they are cancelling due to medical reasons. In good faith, the JCC decided to cancel both [redacted]’s membership and Early Childhood registration due to her daughter not attending the first week of school and her written request for membership cancellation. All Early Childhood Families are made aware of a two month cancellation penalty when a registration is withdrawn. [redacted] received a one month credit, which left the balance as only one month for withdrawing from the program. I believe that we have done all that we can to accommodate [redacted] given the lack of communication that was demonstrated. Attached is documentation of our membership agreement and signed change form. Please let me know if I can answer any further questions or concerns. Kind Regards, Sara R[redacted] Division Director, Membership JCC of Greater Pittsburgh Tell us why here...

The [redacted] family originally joined the JCC September 14, 2016.  In January, the family notified us of their move at which time we refunded $555.50.  The dispute over the $83 refund is the one month free that the JCC offered upon joining, which is not typically refunded, as it is a...

promotional free month upon joining for the year.  The JCC has decided, in good faith, to refund the additional $83 to Rahul [redacted] and Supriya Likhar. They should expect the refund within the next 7 business days.  We wish them the best of luck with their move to Texas.  Please contact us directly at ###-###-#### if you have any additional questions or concerns.Kind Regards,JCC Membership Services

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Our response to the business is as follows: [redacted] - Thank you for your response.  First: Please share all of our financial records.  We would greatly appreciate having an explanation of charges with itemized bills.  I would also appreciate knowing what these 7 changes you are mentioning are.  Our first child was full time for a few months, part time for a year, then both children were full time for a year (June to June) - there were two actual changes to our oldest child’s schedule, and none to our youngest (until these shenanigans).  Also, bringing up 7 changes since 2014, when we have not made any changes for the 2015-2016 school year, and we are allowed 2 per year per child, does not seem relevant to the current issue.  Note, we are not disputing that the monthly fee for the 10 month and 12 month fee is different, nor have we ever stated that.  We are disputing being charged almost $1,000 extra per month.  As stated in the previous communication we were expecting an increasing in the monthly fee of $294, certainly not an insignificant amount. As to being able to see our records on the website, this is the first I have heard of our financial dealings with the ECDC being on the website - this is helpful information to share with parents, and I am at a loss as to why I’d never heard of this.  Then we tried signing on: 1. There is no clear sign in option on JCC’s landing page. (I had to dig into the site map of the website to find the log in page.) 2. We are unable to sign on (despite retrieving a password and many attempts). Two: Your misrepresentation of correspondences is disappointing.  Your statement that there have been “many” email correspondences between us and your supervisor… may qualify as downright lie.  Your supervisor sent one email.  We responded.  We sent six emails to your supervisor, and we called.  In response, these are the only two emails we received from your supervisor, the full content of each is as follows: 1 “Sorry I am not available to talk today!” and 2 “Unfortunately I am at an overnight camp in West Virginia and will be in touch tomorrow.”   There was never a meaningful response through email.  Please do not misrepresent this whole interaction.  It is not helpful and I just want this whole relationship to be over.  Yes, we have wanted to resolve this in a positive way… going on 7 months now.  But dishonesty is not helping that.  We are attaching all of our email correspondences to clearly show this - and the lengths we have gone to explain our understanding of charges… and the lack of explanation we have received.  If our phone records are necessary as well to show how many times we attempted to call, we can do that as well. Three: Amount we owe being $1,035.57?  Again, please share our records and clearly demonstrate your accounting and charges.  The last bill we received from you said we owed $1,130.57 - please explain the discrepancy.  Saying that “All emails indicate the same amount owed.”  Again.  Not the truth.  Attached are all email correspondences we have on this issue, which clearly show varied amounts, some included $200 penalties per child, some include the second child discount, and some include a $95 credit (for a billing mistake a year ago?). We have attached our credit card records for 2015, for two months before and two months after changing our first child from the 12 month to 10 month program.  They clearly show we were charged $17 extra a month, not the $90+ extra that you are now saying is your billing policy when changing from 12 to 10 month programs.  To show this simple math we have also attached a document detailing the difference in billing charges between last year and what you are now stating your policy is. We would like this resolved with your next communication. This whole interaction has already taken too much time and happiness from our lives.  Sincerely, The [redacted]s

05/19/2016Revdex.com[redacted], PA [redacted]RE: Membership # [redacted] Dear [redacted]:This letter is in response to ID # [redacted] regarding cancellation and billing of [redacted]’s Family Membership at the JCC of Greater [redacted] first joined the JCC on...

January 19th 2016. At the time of sign-up, he was made aware of membership policies and signed his application accordingly. The JCC is very transparent about all membership policies and guidelines. Our policies can be found on applications (which are available to be requested at any time), on membership cards and on our website.Membership to the JCC is an annual purchase. We have two exceptions in place for this policy that accommodates early cancellation which are for medical purposes (a doctor’s note is required) or if a member moves out of Allegheny County (we ask for proof of leave). If a member meets the above qualifications for cancellation, we ask that 30 days notice is provided.[redacted] first came to our office on April 20 2016 regarding cancellation of his membership and asked to be cancelled on May 1st. He let us know that he is moving out of [redacted], which qualifies him for the above membership exception. We let him know that we would be happy to cancel the membership for him if he could provide a copy of his new address and that his membership would be cancelled effective June 1st. During the communication in the office, he let us know that he was not happy about the cancellation date, but we explained we must abide by our policies in place in fairness for all members of the JCC. [redacted] emailed his proof of leave later that day, and we sent a copy of his original signed application that he requested.The next day, April 21st, [redacted] and I spoke via telephone regarding the May 20th payment. In good faith, the JCC decided to hold the payment so that it did not go through automatically to [redacted]’s credit card. We let him know that he could mail in the final payment at a more convenient time once his move was settled.I truly believe that we have done all that we could to accommodate [redacted] and his family during the cancellation process. Attached are copies of [redacted]’s signed membership application, a signed change form which also states these policies that [redacted] signed, and a copy of our membership cards with the policy on the back. Please let me know if I can answer any further question or concerns.Kind Regards,Sara R[redacted]Department Director, MembershipJCC of Greater [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  We are very very thankful to JCC for refunding our amount. We have great things to say about them and will continue our relationship with them for next couple of years. We would like to thank Lauren, Sarah and Liza for this gesture and wonderful decision on their part.
Regards,
[redacted]

We have asked one thing of the JCC: why have billing practices changed from 2015 to 2016?  After 8 months the JCC has yet to explain this change.  Since this difference in billing practices results in a over a $2,000 difference, we are frustrated, to say the least.Despite this still not being explained (or even acknowledged) we are willing to be overcharged by ~$1,500 in order to be done with this whole interaction.  We’ll call it even and expect no further bills or communication from the JCC.  If we get another bill from the JCC (as we did a few days after this last contact though the Revdex.com was received) we will ask to have the complaint recategorized as unresolved and take this to small claims court.  Please do not send us another bill.In its latest response, the JCC has reverted to outright lying, we want to put the following corrections on the record:1. Our request to the JCC was identical in 2016 as in was in 2015.  In March of both years, we wished to change from a 12 month program to a 10 month program.  We never asked to withdraw.  This year, at the end of those 10 months, our children stopped attending the JCC.  There was never any question about when our children would no longer be attending, the only question was in how much the JCC was charging us from April through June.2. After this change in 2015, our monthly bill increased by the monthly difference in the costs between the 12 month and 10 month program.  After paying these higher 10 month costs, we then enrolled both children full time starting in the summer of 2015 and have not requested nor made any changes until March of 2016.  In March of 2016 when we asked to change to the 10 month program, the JCC said we'd have to pay the annual difference between programs retroactively instead of just the monthly difference.3. Despite showing credit card statements showing we were billed differently in 2015, the JCC says their policies have not changed.  They have never explained why we were billed differently last year.  They have never shown this "backdate" policy to us in writing.  The only billing policies we have in writing are:  - A limit of 2 changes per child per year (which we have never exceeded).  - A $25 fee per change (which we have paid every time as far as we are aware).  - Oldest child enrolled receives a 5% discount.4. Over the last 8 months, we have sent the JCC 14 emails about our program change and trying to understand what their policies there.  In reply the JCC has sent us 9 emails.  Chronologically, they are in the following categories:    2: "Here is how much this program change will cost"    1: "I will look into this a get back to you"    1: "Partial explanation of billing policy"    1: "Partial scan of printed billing records with things crossed out"    2: "Sorry, I cannot meet with you"    2: "This is how much you owe" (with zero answers to any of our questions)All of our emails and all replies we have received have been provided to the Revdex.com and to the JCC.The first 5 replies were all in March and were generally cordial, but confusing.  In them, the JCC ECDC insisted their policies had not changed, they could not explain why, nor acknowledge that we were were billed differently last year, and they could not show us the policy change (or lack of policy change).  We were told it was okay to escalate our questions about policy to the JCC directors office, and since then a marked change occurred.Since then, none of our questions have been answered, we have been yelled at over the phone by the JCC director, the ECDC staff was instructed not to talk to us anymore, and the billing office has said they cannot stop bills from being sent to us.I vehemently disagree with the statement that "JCC has gone above and beyond...".5. Beyond the disagreement we and the JCC have about their 12 to 10 month billing policies and how that effects our April through June costs, the JCC is making an additional mistake in their calculation on how much "we owe".  The JCC policy is that the oldest child enrolled receives a 5% discount.  This discount was not applied to our oldest child's costs for any portion of this year.  Despite pointing this out to the JCC in several emails, and in our correspondence with them through the Revdex.com, the JCC is still neglecting to include this discount in the amount they've continued to bill us for.6. In one of the very unpleasant phone calls I had with JCC director, she blamed me for not telling them my wife no longer worked there and accused us of taking advantage of them by still receiving the employee discount on our membership (there is no discount on ECDC program costs).  My reply to her then was very straight forward: I believe that my wife giving notice and no longer working at the JCC counts as "telling them she no longer works there".  As we had never received a single monthly itemized bill from the JCC, we did not know this discount was being applied.  If we had known, we would have told them.  The JCC is now trying to spin their lack of organization and process as graciousness on their part.We are not asking for "accommodation" or "exception".  We have only ever asked a single question of the JCC.  Why were we charged one way in 2015 and another way in 2016?  They have never answered us.

Revdex.com:In good faith, the JCC has decided to waive the customer's May payment as he is requesting.  We stand by the membership policies and guidelines that the JCC has in place, but recognize that miscommunications can occur. We hope that this solution is satisfactory and wish Mr. [redacted] the best of luck with his move.  Please let me know if I can answer any further questions. Kind Regards,Sara R[redacted]JCC of Greater [redacted]