Jewish Community Center of Greater Pittsburgh

The total amount that the [redacted] family still owes to the JCC is $1,035.57. There have been many email correspondences between the family and me, and between the family and my supervisor. All emails indicate the same amount owed. The [redacted] family is disputing a policy of the JCC: when you...

switch from 12 months to 10 months in our school, your payment may go up because the monthly fee is higher at 10 months (you are paying 10 times vs 12 times). When a change like this is made (there were seven changes made to their children's registrations over the course of the two years they attended), the family pays as though they were always in the 10 month program. This has always been our policy and the same thing occurred when the family made other registration changes in previous years. The [redacted]s suggest that changing from 12 months to 10 months is the same as changing from 5 days to 3 days per week, which it is not. We have tried to come to a successful conclusion multiple times over the last several months and are still interested in resolving this positively. Services we provided have still not been paid for. With regards to the itemized billing, all JCC members have access to their online accounts at anytime, by going to jccpgh.org. I would be happy to provide a breakdown of all charges and changes that have occurred since their first son was enrolled in our program on March 21, 2014. Please feel free to contact me directly at [redacted] or [redacted] for any further questions. Sincerely,Liza B[redacted]Director, Early Childhood Development CenterJCC of Greater Pittsburgh

November 18, 2016Revdex.com400 Holiday Drive, Suite 220Pittsburgh, PA 15220Dear [redacted],This letter is in response to ID# [redacted] regarding billing and collection of [redacted]'s outstanding balance for Early Childhood payment.The JCC has reviewed [redacted]'s response and has agreed, in good faith, to waive the unpaid balance of $1,195. As stated in the initial registration form, a two month penalty for early withdrawal from our Early Childhood Program is assessed. We had originally assessed only a one month penalty and are now waiving the 2nd. In regards to the August payment for Early Childhood, we are unable to refund due to not being notified that the child will not be in the program until a week into the school year.Please let me know if I can answer any further questions or concerns.Kind Regards,Sara R[redacted]Division Director,Membership JCC of Greater Pittsburgh

Review: My husband and I are members of the JCC. When we signed up, I asked specifically about their cancellation policy. The membership person told us "You are allowed to cancel if you are moving outside of the county, or for medical reasons, so you just need to show us proof of either of those." Yet when I went in to cancel our membership, I was informed that they have a 30-day cancellation policy. So they are now going to charge us for an additional month when we will not be using the facilities.

(Specifically, we joined in January 2016- we are leaving [redacted] on May 1. I tried to cancel on April 20, and was then told they would be charging us for the month of May).

I was never given a contract when I joined. I was told the copy machine was broken, and that they would email me the contract, but they never did. And again, when I asked about their policy in person, they never specified that 30-day notice would be required.

The monthly charge is through my credit card. JCC has told me I that I can dispute the charge with my credit card company when it goes through, but this is ridiculous.Desired Settlement: All I ask is that the JCC NOT charge me for the month of May - since we will not be here to use the facilities.

(The charge for the month goes through around the 20th of that month- so our charge for May won't go through until around May 20- more than enough time for JCC to prevent that charge from going through).

I maintain they were negligent in not providing me with a copy of the contract, and for obscuring (intentionally or not) what was required to cancel one's membership.

Business

Response:

05/19/2016Revdex.com[redacted], PA [redacted]RE: Membership # [redacted] Dear [redacted]:This letter is in response to ID # [redacted] regarding cancellation and billing of [redacted]’s Family Membership at the JCC of Greater [redacted] first joined the JCC on January 19th 2016. At the time of sign-up, he was made aware of membership policies and signed his application accordingly. The JCC is very transparent about all membership policies and guidelines. Our policies can be found on applications (which are available to be requested at any time), on membership cards and on our website.Membership to the JCC is an annual purchase. We have two exceptions in place for this policy that accommodates early cancellation which are for medical purposes (a doctor’s note is required) or if a member moves out of Allegheny County (we ask for proof of leave). If a member meets the above qualifications for cancellation, we ask that 30 days notice is provided.[redacted] first came to our office on April 20 2016 regarding cancellation of his membership and asked to be cancelled on May 1st. He let us know that he is moving out of [redacted], which qualifies him for the above membership exception. We let him know that we would be happy to cancel the membership for him if he could provide a copy of his new address and that his membership would be cancelled effective June 1st. During the communication in the office, he let us know that he was not happy about the cancellation date, but we explained we must abide by our policies in place in fairness for all members of the JCC. [redacted] emailed his proof of leave later that day, and we sent a copy of his original signed application that he requested.The next day, April 21st, [redacted] and I spoke via telephone regarding the May 20th payment. In good faith, the JCC decided to hold the payment so that it did not go through automatically to [redacted]’s credit card. We let him know that he could mail in the final payment at a more convenient time once his move was settled.I truly believe that we have done all that we could to accommodate [redacted] and his family during the cancellation process. Attached are copies of [redacted]’s signed membership application, a signed change form which also states these policies that [redacted] signed, and a copy of our membership cards with the policy on the back. Please let me know if I can answer any further question or concerns.Kind Regards,Sara R[redacted]Department Director, MembershipJCC of Greater [redacted]