service fees outrageousservice if not used in months is forfeitin other words, you pay a huge fee then you pay for service and you don't get the serviceso I just threw $out the window how can you take money for a service and not give the service???? maybe you should be in the detention center
Complaint: [redacted] I am rejecting this response because: There are details left out of the letter for the inmate to get a refund The specifics need to be stated again so that Mr [redacted] will submit the necessary information Mr [redacted] was originally told to write a letter with a list of detailed data that included his date of birth, inmate number, cell phone number, mailing address, etc Mr [redacted] needs to know exactly what needs to be included in the letter There should be a standard form on the ICS webpage for inmates to fill out The standard refund form needs to be given to the inmates so they know they are entitled to a refund Mr [redacted] was told he would get a refund when he was released from jailHe was told he needed to include his release date and a cell phone number where he could be reached when he was released from jailPlease send a list of exactly what is required of Mr [redacted] to get a refund and he will re-submit a written request Mr [redacted] wants to make sure other inmates get their refunds as well, so in addition to the address, list the items Mr [redacted] needs to include in the letter and this time he will send a registered letter to ICSolutions Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Just one additional question am I paying the state of Maryland taxes or Texas taxes where your business is located or Virginia taxes where the inmate is housed Regards, [redacted]
We apologize for any inconvenience Ms [redacted] has experienced, however, Inmate Calling Solutions (ICSolutions) does not provide telephone numbers to individualsWe provide inmate telephone service direct to customers on an as needed collect or prepaid basesThe information provided by Ms*** indicates she may have done business with [redacted] They are a separate and unaffiliated companyWe recommend Ms [redacted] check her billing statement for the company name and correct contact information
somehow this company managed to get my account intertwined with another's person account.Someone's elses phone was place on my account and I have no idea how it got on therethat person I have no idea who they are and they are using the money I put onto my accountnot to mention there is more money missing from my account that the unknown person havent even usedi asked to remove the number, icsolution informed me there's no way to do soI've called times in one day because the money kept being removed from my phone numberI filed for an investigation on my account, I changed my username and password and I even took my credit card off the accountYet that unknown number thats listed on my account still managed to take my moneyI've taking all the necessary steps to secure my account but yet my money is being taking away and ICsolution have no idea as to whats going onthis website/system company is not safe and its unclearthey tell me I have several names listed under my account when it should be just onei am highly upset and frustrated with this companyi feel like my accout and identity have been compromiseso now I have to file for fraudulent and do and extra steps to protect my identity because of this unsafe company
We apologize for any inconvenience this has caused Ms [redacted] As she stated in her concer, she contacted Inmate CALL Solutions, we are Inmate CALLING Solutions (ICSolutions)We provide services on an as needed basis, we do not provide telephone numbers or monthly rates for inmate telephone callsWe recommend Ms [redacted] contact her financial institution for additional information on Inmate Call Solutions
A second third review of Ms [redacted] 's account has been completedMs [redacted] has been credited appropriatelyMs [redacted] is using a cell phone to receive these inmate phone callsInmate Calling Solutions does not issued credit for dropped, lost or disconnected calls on cell phones as we cannot guarantee the quality or length of the calls received
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***I had used the live agent to be able to add money for the first time.Following, this I was sent an email receipt.Days later when I need to add more money,I tried the set up account on their web page.The web page, said my email was already in useThis was due to the company sending me a receiptI was denied the opportunity to do soI was not able to use the on-line option the entire time my son was in jail using the company's service to talk.I had called to complain and find out why to an agentThe agent was no help in figuring this outI feel the company has force consumers to pay higher fees by not providing away to sign up for an account if you have been emailed a receiptThis is simply an error by the company and I'm sure many others are suffering
Ms [redacted] can use [redacted] to fund her prepaid account - a payment processing fee of $She can and has used the IVR to fund her account - a payment processing fee of $Ms [redacted] need only talk to a live agent when making changes to the facility she is receiving calls from or the Product; prepaid or debit
I contacted Ms [redacted] in an attempt to obtain information to resolve this issue and provide the needed confirmation that her daughters name an email address were no longer being usedInmate Calling Solutions does not make the assumption that there is only one person in existence with the any name It is very possible that [redacted] is someone receiving calls from an inmate facility, while it may not be Ms [redacted] daughter, it may be a valid account nameWhen I attempted to collect the email address that the concern is noted for, Ms [redacted] told me that it should be on the acctI explained it has since been removed from the account, possibly by front line customer service, she proceeded to tell me how I should be able to find the email address within our own companySince Ms [redacted] is unwilling to assistance in the resolution of her concern, Inmate Calling Solutions will attempt to locate the email address in another wayThis may take a few days to resolve as the Database will have to be searched
We apologize for the confusionInmate Calling Solutions provides inmate telephone service on an as needed basisInmate Call Solutions sells telephone numbers to people receiving the callsTo get your refund from inmate Call Solutions, please contact themIf you find you're having trouble getting in contact with their support staff, we recommend contacting your financial institution to dispute that payment
service fees outrageousservice if not used in months is forfeitin other words, you pay a huge fee then you pay for service and you don't get the serviceso I just threw $out the window how can you take money for a service and not give the service???? maybe you should be in the detention center
Complaint: [redacted] I am rejecting this response because: There are details left out of the letter for the inmate to get a refund The specifics need to be stated again so that Mr [redacted] will submit the necessary information Mr [redacted] was originally told to write a letter with a list of detailed data that included his date of birth, inmate number, cell phone number, mailing address, etc Mr [redacted] needs to know exactly what needs to be included in the letter There should be a standard form on the ICS webpage for inmates to fill out The standard refund form needs to be given to the inmates so they know they are entitled to a refund Mr [redacted] was told he would get a refund when he was released from jailHe was told he needed to include his release date and a cell phone number where he could be reached when he was released from jailPlease send a list of exactly what is required of Mr [redacted] to get a refund and he will re-submit a written request Mr [redacted] wants to make sure other inmates get their refunds as well, so in addition to the address, list the items Mr [redacted] needs to include in the letter and this time he will send a registered letter to ICSolutions Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Just one additional question am I paying the state of Maryland taxes or Texas taxes where your business is located or Virginia taxes where the inmate is housed Regards, [redacted]
We apologize for any inconvenience Ms [redacted] has experienced, however, Inmate Calling Solutions (ICSolutions) does not provide telephone numbers to individualsWe provide inmate telephone service direct to customers on an as needed collect or prepaid basesThe information provided by Ms*** indicates she may have done business with [redacted] They are a separate and unaffiliated companyWe recommend Ms [redacted] check her billing statement for the company name and correct contact information
somehow this company managed to get my account intertwined with another's person account.Someone's elses phone was place on my account and I have no idea how it got on therethat person I have no idea who they are and they are using the money I put onto my accountnot to mention there is more money missing from my account that the unknown person havent even usedi asked to remove the number, icsolution informed me there's no way to do soI've called times in one day because the money kept being removed from my phone numberI filed for an investigation on my account, I changed my username and password and I even took my credit card off the accountYet that unknown number thats listed on my account still managed to take my moneyI've taking all the necessary steps to secure my account but yet my money is being taking away and ICsolution have no idea as to whats going onthis website/system company is not safe and its unclearthey tell me I have several names listed under my account when it should be just onei am highly upset and frustrated with this companyi feel like my accout and identity have been compromiseso now I have to file for fraudulent and do and extra steps to protect my identity because of this unsafe company
We apologize for any inconvenience this has caused Ms [redacted] As she stated in her concer, she contacted Inmate CALL Solutions, we are Inmate CALLING Solutions (ICSolutions)We provide services on an as needed basis, we do not provide telephone numbers or monthly rates for inmate telephone callsWe recommend Ms [redacted] contact her financial institution for additional information on Inmate Call Solutions
A second third review of Ms [redacted] 's account has been completedMs [redacted] has been credited appropriatelyMs [redacted] is using a cell phone to receive these inmate phone callsInmate Calling Solutions does not issued credit for dropped, lost or disconnected calls on cell phones as we cannot guarantee the quality or length of the calls received
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***I had used the live agent to be able to add money for the first time.Following, this I was sent an email receipt.Days later when I need to add more money,I tried the set up account on their web page.The web page, said my email was already in useThis was due to the company sending me a receiptI was denied the opportunity to do soI was not able to use the on-line option the entire time my son was in jail using the company's service to talk.I had called to complain and find out why to an agentThe agent was no help in figuring this outI feel the company has force consumers to pay higher fees by not providing away to sign up for an account if you have been emailed a receiptThis is simply an error by the company and I'm sure many others are suffering
Ms [redacted] can use [redacted] to fund her prepaid account - a payment processing fee of $She can and has used the IVR to fund her account - a payment processing fee of $Ms [redacted] need only talk to a live agent when making changes to the facility she is receiving calls from or the Product; prepaid or debit
I contacted Ms [redacted] in an attempt to obtain information to resolve this issue and provide the needed confirmation that her daughters name an email address were no longer being usedInmate Calling Solutions does not make the assumption that there is only one person in existence with the any name It is very possible that [redacted] is someone receiving calls from an inmate facility, while it may not be Ms [redacted] daughter, it may be a valid account nameWhen I attempted to collect the email address that the concern is noted for, Ms [redacted] told me that it should be on the acctI explained it has since been removed from the account, possibly by front line customer service, she proceeded to tell me how I should be able to find the email address within our own companySince Ms [redacted] is unwilling to assistance in the resolution of her concern, Inmate Calling Solutions will attempt to locate the email address in another wayThis may take a few days to resolve as the Database will have to be searched
We apologize for the confusionInmate Calling Solutions provides inmate telephone service on an as needed basisInmate Call Solutions sells telephone numbers to people receiving the callsTo get your refund from inmate Call Solutions, please contact themIf you find you're having trouble getting in contact with their support staff, we recommend contacting your financial institution to dispute that payment