This company practices predatory lendingTheir information changed throughout the whole home buying process, which left me paying for inspection, appraisal and earnest money for a home that the loan should not have been approved in the 1st placeI spoke with many other lenders and all gave me the same replyHowever the representative could not answer why she issued a preapproval when FHA was never going to approve the loanPlease stay away from this company! They are crooks!!!
It’s sad that it’s come this I have been transferred back and fourth several times and I have been on hold for over an hour and to speak with someone in technical support They said I’m transferring you technical support an hour and half later I am speaking with customer service AGAIN thinking I’m speaking with technical supportExplained my issues and then she SAYS I NEED TO TRANSFER YOU TO TECHNICAL SUPPORT I have been trying to log in to my account for over weeks and no one at JG Wentworth can help me I am dissatisfied with your service I should just stop making my mortgage payments let the old property go into foreclosureDon’t care if it ruins my credit I’m sick and tired of the attitudes with everyone I spoke withThey act like it’s my problem I can’t sign in to my account Every time I signinit says “You have been successfully logged off”That’s [redacted] I AM STILL LOGGED IN and I can’t access my accountI just want to be able to sign in make changes to my bank info
I have a serious issue with processing loan payments to J.GWentworth, my mortgage companyI requested a disaster relief forbearance for my mortgage and received it for for the months of October - December I paid most of the forbearance amount prior to January I called customer service on January 2, to make my monthly mortgage payment and pay towards my disaster forbearance repayment planThe officer I spoke with asked for my verbal authorization to pay over $1,towards my monthly payment, which covered my monthly mortgage and repayment planI said yes and told the agent to use the bank account on file, which I had previously used to make automatic payments towards my loan A week later, I receive a notice that I had authorized a partial payment of $on the 2ndI called customer service on January 13th to notify them of the error and pay the remaining amount dueAfter speaking with the agent, I decided to pay the remaining amount due on my disaster fo
J.GWentworth Home Lending, On July 12, I signed a contract to purchase a home for sale in Stafford County, VA [redacted] ***) of which the current Owner and Co-Owner counter signed the contract making it a ratified contractThe Contract was sent to JG Wenworth - Short Sale Bank negotiator awaiting the JG Wenworth approval of the terms of the contractPlease note - the current contract presented to the Owner and Co-Owner of the property is the same contractual price and terms as the proceeding contract on this property which faltered in the month of June 28, As I understand it, the current loan is backed by the Veterans Administration (VA) which has sent an authorized letter requesting a day extension of the foreclosure July 29, to September 29, which would allow the following actions, 1) Preventing the Current property from going to Foreclosure, 2) Allowing the Current Owner (A Veteran who served our Country) to sale his home, 3) Allowing a viable contra
In the last months JG Wentworths Home Loan Website stopped working and I was forced to pay by phone, no problemHowever, I pay more than the minimum and try to stay one month ahead on my paymentIn the past months twice the automated system has asked if I want to apply my payment to the upcoming payment, to which I say YES, but the payment has been put in completely towards principleThis causes problems because I pay my bill usually on the 5th for the next month but when the previous payment has been applied to principle then I am technically behind days on the payment according to them because their automated system did not do as it was told and just assumed it should be all principle because the next payment is almost a month out
There is a significant discrepancy between the disbursements from my escrow account for property taxes and the money that has been received by the department of taxation for my property taxes This is paramount to theft JG Wentworths stonewalling of the issue is essentially aiding and abetting The fact that they raised my monthly payments due to "Increased Property Tax" when in fact there was not an increase, and it was a problem on their end, is beyond belief It has caused me significant financial loss as well as additional pain and suffering Quantifiable costs are approximately $15,
Deceptive Business Practices (Returning Escrow Check) I called on 3/15/to verify my loan was paid and was informed that it would be business days before my escrow check would be released; each time verifying my current/correct mailing addressI received my official loan closure packet on 5/7/with the FPO, AP [redacted] missing from address but no checkI called customer service (CS) on 5/9/to inquire about my check as well as to inform the company about address inconsistencies by the companyI was informed the company was going to put a stop & reissue (5/9/18) on the current check that was sent; check dated 4/6/received on 5/16/I called CS back on 5/22/to inquire about if the check I received on 5/16/was a good check before going to the bank only to find out this was the check the company put a stop on as well as the check that was supposed to be reissued on 5/wasn't cut yet or mailed out days laterThis type of business practice is deceptive and unacc
I read the reviews which seem to be mostly negative before I went forward with JG Wentworth on refinancing my homeThe reason I chose JGW is because I compared many banks and the interest rates all would give meJGW saved me over $a month on an $86k loan compared to other banksI was skeptical because of the negative reviews on here however, I proceeded with JGWI had the best experience of my life with any mortgage loan and I've had a fewI dealt personally with Max V [redacted] and he was greatVery professional and pleasant to work withUnderwriting requested additional paperwork thru the process and I closed with a low interest rate, in about days,, I will highly recommend JGW and plan to use them again in the future if I have the need Way to go JGW!~
I just financed a home w/ JGWThey delayed the entire process and then had the nerve to charge me for rate lock extensions at $300+ eachThe entire process was the worst experience I have ever been throughOnce they already have your application fees and the process is underway you are stuck using them no matter how bad it gotIt was a total nightmareI would not recommend them to anyone
Loan Agent Leath C [redacted] , Boca Raton, FLApplied online for mortgage quote 10/5/Spoke with Leath asked for quote and fees after explaining financial situation for purchase of new construction townhouseLeath stated could lock in rate with authorization of credit checkOn 10/6/gave authorization for credit check, Leath stated locked in rate at 3.625%, no points, year fixed FHA, with day lock, with option to lock in a lower rate if occursShe stated she would email me the lock in rate and terms as we discussedRequested me fill out online credit app, which I did, Requested I send all financial documentation which I overnighted to herCalled numerous times to ask about the lock in quote document she promised that I had not receivedAfter days of numerous calls and unreturned messages, I sent an email requesting the written quote, no responseon the 20th day since our first communication, I was frustrated with her non performance, and stated if I did not receive i
To Whom It May Concern, After having an unsatisfactory experience and failure with refinancing my mortgage through JG Wentworth, I am seeking information and resolution about the process I went through, the problems that arose, and the inaction of my loan officer/underwriterI have been working with Julie S [redacted] The reason I was given for the decline was that my employment was not considered ‘permanent’Nowhere in the paperwork, emails, or electronic documents was I listed as a contractor or consultantMy paperwork shows me as an hourly, Wemployee of ConsultNetWhen the underwriter gave this reason, I gathered the contact information for [redacted] Human Resources Director, Sarah B*** I contacted Sarah explaining the situationShe informed me that there are misconceptions about the line of work I am in, and that she resolves them frequently for our employees Despite being given the contact information and being requested to reach out to Sarah, my loan officer did
I had contacted Alex S [redacted] who is a loan officer with J.GWentworth about sale of a house to me the buyerHe promptly collect $for a VA appraisal of my new home and we started to the process for me to purchase the home Alex wrongly started the process for a Refi and not a home loanThe loan was turned down because I was not listed on the titleI was never notified of this by Alex and did not find out till I sent an email to the loan processor Linda H*** I had a locked VA rate of and now rates have gone up to I'm livid over this, so unprofessional
On January of 2018, I was contacted by Andy T [redacted] from JG Wentworth home lending via email and phone callHe informed me that he had “phenomenal terms” and he would like to help me get rid of my [redacted] loanI replied back and told him I was interested in refinancing for remodeling purposesI gave authorization for MrT [redacted] to pull my credit report and proceed with the refiOn January 19th, MrT [redacted] was pleading with me to sign the E-Consent form because he basically jumped the gun and didn’t want to get in trouble with his superiorsBy January 20th I received a email asking me to pay for the appraisal in the amount of $It Only took and half days to be so called approved in MrT [redacted] eyesMrT [redacted] was simply trying to rush and push through this loan without doing his due diligenceSince I am currently a JG Wentworth customer, MrT [redacted] also had access to my payment historyHad he done his homework he would have noticed the late payment on both my credit report and on m
I used the Costco mortgage program with JG WentworthMy advice for everyone is to stay far far far away from themThey do not know what they are doingIncompetence up and down the chain of commandThey cost me thousands as a result of their incompetence, and just said it was a "learning experience." Do no use Uriel S [redacted] as your loan officerStay awayThey don't under the simplest of loan rules, and don't bother to train their employees
Oscar A [redacted] , personally spoke with [redacted] on the phone the day the complaint was made known to J.G.Wentworth Home Lending, Within hours Servicing personnel called [redacted] and explained how to make payments, the use of the web siteAnd that Monthly statements are available and not coupons [redacted] s needs were metI apologize for the confusion Customer Service Srpersonnel were notified of the issue [redacted] raiseOscar A [redacted] SrVice President Compliance J.GWentworth Home lending, Inc
I have spoken to [redacted] several times during the past three weeks.The issue has been resolvedThe funds have been applied as a principal reduction, per Veterans Administration guidelinesPlease contact me if you have any additional questionsOscar [redacted] A [redacted] Chief Compliance Officer
In July of 2018 I went through the whole refinancing process with my home with jim brooks at JG Wentworth. I mentioned that the I was married but my house was in just my name (on the deed, title, and my current home loan) but that I wanted to refinance it into my husbands name (with me just on the title/deed)that my husband would be the only one on the loan (he mentioned he had been doing loans for 20 plus years)so we went through the whole paperwork process and I PAID FOR AN APPRAISAL FOR $450 based on him telling me everything looked good with credit and loan to debt ratio etc. and that and that they had received all the paperwork they needed and that the loan should close within 30 days. After a couple weeks I called Linda H [redacted] the loan processor to check on the loan status for her to tell me that it was declined because my husband was not on the current deed (WHICH JIM KNEW ABOUT WHEN I TOLD HIM) I told them I wanted a refund on the $450 appraisal because this should have been me
Worst experience I have ever had trying to get a home loanAsk for the same information submitted more than onceDo not know state specific lawsNot customer orientedWant let you talk to anyone above the Vice President of lendingHe could not even expedite the loanSo living in a hotel room because we did not close on date specifiedLet this be a warning to youThey do not care about their customer and hopefully this review will stop you from using them for a home loan
I was scammed by the company and its representative (Frederic [redacted] R [redacted] NMLS # [redacted] ) when I was closing on the property purchase I was promised (in written form) a discount points match The company added a lock extension to my closing disclosure that I never agreed to The company stated on the closing disclosure that the credit issued by a seller was to cover the lock extension when-in-fact the company was made are by myself, my attorney, and my real estate agent that the money was intended for repairs on the property in order to comply with the signed contract I was promised that all of these issues will be taken care of come closing date and will be resolvedOn the closing date, I found out that the final closing disclosure was not corrected for the issues but also included an additional charges for lock extension My attorney made a call to the representative but was told that there was nothing that will be done to address the issues
Ever since JG Wentworth took over [redacted] , my mortgage had been messed up During 2015, two monthly payments I had made to JG Wentworth did not get applied properly to my account I had been making advance payments on my accounts and specifying on my payments which period the payments should be applied to JG Wentworth did not properly apply those two payments at the right period but instead recorded them in "unapplied funds" account They had originally posted those payments properly but they had later made an adjustment on my account to move those into suspense account Instead of my principal getting reduced and getting charged a lower interest rate, I now have to pay interest on a larger principal because of misapplication of payment It was numerous back and forth with them because it was taken care of Now, on April 2016, my insurance company told me that my mortgage company had not made payment for my homeowners insurance It is now past due I called my ins
This company practices predatory lendingTheir information changed throughout the whole home buying process, which left me paying for inspection, appraisal and earnest money for a home that the loan should not have been approved in the 1st placeI spoke with many other lenders and all gave me the same replyHowever the representative could not answer why she issued a preapproval when FHA was never going to approve the loanPlease stay away from this company! They are crooks!!!
It’s sad that it’s come this I have been transferred back and fourth several times and I have been on hold for over an hour and to speak with someone in technical support They said I’m transferring you technical support an hour and half later I am speaking with customer service AGAIN thinking I’m speaking with technical supportExplained my issues and then she SAYS I NEED TO TRANSFER YOU TO TECHNICAL SUPPORT I have been trying to log in to my account for over weeks and no one at JG Wentworth can help me I am dissatisfied with your service I should just stop making my mortgage payments let the old property go into foreclosureDon’t care if it ruins my credit I’m sick and tired of the attitudes with everyone I spoke withThey act like it’s my problem I can’t sign in to my account Every time I signinit says “You have been successfully logged off”That’s [redacted] I AM STILL LOGGED IN and I can’t access my accountI just want to be able to sign in make changes to my bank info
I have a serious issue with processing loan payments to J.GWentworth, my mortgage companyI requested a disaster relief forbearance for my mortgage and received it for for the months of October - December I paid most of the forbearance amount prior to January I called customer service on January 2, to make my monthly mortgage payment and pay towards my disaster forbearance repayment planThe officer I spoke with asked for my verbal authorization to pay over $1,towards my monthly payment, which covered my monthly mortgage and repayment planI said yes and told the agent to use the bank account on file, which I had previously used to make automatic payments towards my loan A week later, I receive a notice that I had authorized a partial payment of $on the 2ndI called customer service on January 13th to notify them of the error and pay the remaining amount dueAfter speaking with the agent, I decided to pay the remaining amount due on my disaster fo
J.GWentworth Home Lending, On July 12, I signed a contract to purchase a home for sale in Stafford County, VA [redacted] ***) of which the current Owner and Co-Owner counter signed the contract making it a ratified contractThe Contract was sent to JG Wenworth - Short Sale Bank negotiator awaiting the JG Wenworth approval of the terms of the contractPlease note - the current contract presented to the Owner and Co-Owner of the property is the same contractual price and terms as the proceeding contract on this property which faltered in the month of June 28, As I understand it, the current loan is backed by the Veterans Administration (VA) which has sent an authorized letter requesting a day extension of the foreclosure July 29, to September 29, which would allow the following actions, 1) Preventing the Current property from going to Foreclosure, 2) Allowing the Current Owner (A Veteran who served our Country) to sale his home, 3) Allowing a viable contra
In the last months JG Wentworths Home Loan Website stopped working and I was forced to pay by phone, no problemHowever, I pay more than the minimum and try to stay one month ahead on my paymentIn the past months twice the automated system has asked if I want to apply my payment to the upcoming payment, to which I say YES, but the payment has been put in completely towards principleThis causes problems because I pay my bill usually on the 5th for the next month but when the previous payment has been applied to principle then I am technically behind days on the payment according to them because their automated system did not do as it was told and just assumed it should be all principle because the next payment is almost a month out
There is a significant discrepancy between the disbursements from my escrow account for property taxes and the money that has been received by the department of taxation for my property taxes This is paramount to theft JG Wentworths stonewalling of the issue is essentially aiding and abetting The fact that they raised my monthly payments due to "Increased Property Tax" when in fact there was not an increase, and it was a problem on their end, is beyond belief It has caused me significant financial loss as well as additional pain and suffering Quantifiable costs are approximately $15,
Deceptive Business Practices (Returning Escrow Check) I called on 3/15/to verify my loan was paid and was informed that it would be business days before my escrow check would be released; each time verifying my current/correct mailing addressI received my official loan closure packet on 5/7/with the FPO, AP [redacted] missing from address but no checkI called customer service (CS) on 5/9/to inquire about my check as well as to inform the company about address inconsistencies by the companyI was informed the company was going to put a stop & reissue (5/9/18) on the current check that was sent; check dated 4/6/received on 5/16/I called CS back on 5/22/to inquire about if the check I received on 5/16/was a good check before going to the bank only to find out this was the check the company put a stop on as well as the check that was supposed to be reissued on 5/wasn't cut yet or mailed out days laterThis type of business practice is deceptive and unacc
I read the reviews which seem to be mostly negative before I went forward with JG Wentworth on refinancing my homeThe reason I chose JGW is because I compared many banks and the interest rates all would give meJGW saved me over $a month on an $86k loan compared to other banksI was skeptical because of the negative reviews on here however, I proceeded with JGWI had the best experience of my life with any mortgage loan and I've had a fewI dealt personally with Max V [redacted] and he was greatVery professional and pleasant to work withUnderwriting requested additional paperwork thru the process and I closed with a low interest rate, in about days,, I will highly recommend JGW and plan to use them again in the future if I have the need Way to go JGW!~
I just financed a home w/ JGWThey delayed the entire process and then had the nerve to charge me for rate lock extensions at $300+ eachThe entire process was the worst experience I have ever been throughOnce they already have your application fees and the process is underway you are stuck using them no matter how bad it gotIt was a total nightmareI would not recommend them to anyone
Loan Agent Leath C [redacted] , Boca Raton, FLApplied online for mortgage quote 10/5/Spoke with Leath asked for quote and fees after explaining financial situation for purchase of new construction townhouseLeath stated could lock in rate with authorization of credit checkOn 10/6/gave authorization for credit check, Leath stated locked in rate at 3.625%, no points, year fixed FHA, with day lock, with option to lock in a lower rate if occursShe stated she would email me the lock in rate and terms as we discussedRequested me fill out online credit app, which I did, Requested I send all financial documentation which I overnighted to herCalled numerous times to ask about the lock in quote document she promised that I had not receivedAfter days of numerous calls and unreturned messages, I sent an email requesting the written quote, no responseon the 20th day since our first communication, I was frustrated with her non performance, and stated if I did not receive i
To Whom It May Concern, After having an unsatisfactory experience and failure with refinancing my mortgage through JG Wentworth, I am seeking information and resolution about the process I went through, the problems that arose, and the inaction of my loan officer/underwriterI have been working with Julie S [redacted] The reason I was given for the decline was that my employment was not considered ‘permanent’Nowhere in the paperwork, emails, or electronic documents was I listed as a contractor or consultantMy paperwork shows me as an hourly, Wemployee of ConsultNetWhen the underwriter gave this reason, I gathered the contact information for [redacted] Human Resources Director, Sarah B*** I contacted Sarah explaining the situationShe informed me that there are misconceptions about the line of work I am in, and that she resolves them frequently for our employees Despite being given the contact information and being requested to reach out to Sarah, my loan officer did
I had contacted Alex S [redacted] who is a loan officer with J.GWentworth about sale of a house to me the buyerHe promptly collect $for a VA appraisal of my new home and we started to the process for me to purchase the home Alex wrongly started the process for a Refi and not a home loanThe loan was turned down because I was not listed on the titleI was never notified of this by Alex and did not find out till I sent an email to the loan processor Linda H*** I had a locked VA rate of and now rates have gone up to I'm livid over this, so unprofessional
On January of 2018, I was contacted by Andy T [redacted] from JG Wentworth home lending via email and phone callHe informed me that he had “phenomenal terms” and he would like to help me get rid of my [redacted] loanI replied back and told him I was interested in refinancing for remodeling purposesI gave authorization for MrT [redacted] to pull my credit report and proceed with the refiOn January 19th, MrT [redacted] was pleading with me to sign the E-Consent form because he basically jumped the gun and didn’t want to get in trouble with his superiorsBy January 20th I received a email asking me to pay for the appraisal in the amount of $It Only took and half days to be so called approved in MrT [redacted] eyesMrT [redacted] was simply trying to rush and push through this loan without doing his due diligenceSince I am currently a JG Wentworth customer, MrT [redacted] also had access to my payment historyHad he done his homework he would have noticed the late payment on both my credit report and on m
I used the Costco mortgage program with JG WentworthMy advice for everyone is to stay far far far away from themThey do not know what they are doingIncompetence up and down the chain of commandThey cost me thousands as a result of their incompetence, and just said it was a "learning experience." Do no use Uriel S [redacted] as your loan officerStay awayThey don't under the simplest of loan rules, and don't bother to train their employees
Oscar A [redacted] , personally spoke with [redacted] on the phone the day the complaint was made known to J.G.Wentworth Home Lending, Within hours Servicing personnel called [redacted] and explained how to make payments, the use of the web siteAnd that Monthly statements are available and not coupons [redacted] s needs were metI apologize for the confusion Customer Service Srpersonnel were notified of the issue [redacted] raiseOscar A [redacted] SrVice President Compliance J.GWentworth Home lending, Inc
I have spoken to [redacted] several times during the past three weeks.The issue has been resolvedThe funds have been applied as a principal reduction, per Veterans Administration guidelinesPlease contact me if you have any additional questionsOscar [redacted] A [redacted] Chief Compliance Officer
In July of 2018 I went through the whole refinancing process with my home with jim brooks at JG Wentworth. I mentioned that the I was married but my house was in just my name (on the deed, title, and my current home loan) but that I wanted to refinance it into my husbands name (with me just on the title/deed)that my husband would be the only one on the loan (he mentioned he had been doing loans for 20 plus years)so we went through the whole paperwork process and I PAID FOR AN APPRAISAL FOR $450 based on him telling me everything looked good with credit and loan to debt ratio etc. and that and that they had received all the paperwork they needed and that the loan should close within 30 days. After a couple weeks I called Linda H [redacted] the loan processor to check on the loan status for her to tell me that it was declined because my husband was not on the current deed (WHICH JIM KNEW ABOUT WHEN I TOLD HIM) I told them I wanted a refund on the $450 appraisal because this should have been me
Worst experience I have ever had trying to get a home loanAsk for the same information submitted more than onceDo not know state specific lawsNot customer orientedWant let you talk to anyone above the Vice President of lendingHe could not even expedite the loanSo living in a hotel room because we did not close on date specifiedLet this be a warning to youThey do not care about their customer and hopefully this review will stop you from using them for a home loan
I was scammed by the company and its representative (Frederic [redacted] R [redacted] NMLS # [redacted] ) when I was closing on the property purchase I was promised (in written form) a discount points match The company added a lock extension to my closing disclosure that I never agreed to The company stated on the closing disclosure that the credit issued by a seller was to cover the lock extension when-in-fact the company was made are by myself, my attorney, and my real estate agent that the money was intended for repairs on the property in order to comply with the signed contract I was promised that all of these issues will be taken care of come closing date and will be resolvedOn the closing date, I found out that the final closing disclosure was not corrected for the issues but also included an additional charges for lock extension My attorney made a call to the representative but was told that there was nothing that will be done to address the issues
Ever since JG Wentworth took over [redacted] , my mortgage had been messed up During 2015, two monthly payments I had made to JG Wentworth did not get applied properly to my account I had been making advance payments on my accounts and specifying on my payments which period the payments should be applied to JG Wentworth did not properly apply those two payments at the right period but instead recorded them in "unapplied funds" account They had originally posted those payments properly but they had later made an adjustment on my account to move those into suspense account Instead of my principal getting reduced and getting charged a lower interest rate, I now have to pay interest on a larger principal because of misapplication of payment It was numerous back and forth with them because it was taken care of Now, on April 2016, my insurance company told me that my mortgage company had not made payment for my homeowners insurance It is now past due I called my ins