[redacted] , 'Times New Roman', serif;">Regarding [redacted] We have refunded her appraisal fee as was requestedWhile we do not agree that WestStar miscommunicated, we , still have fulfilled the borrowers request
In December I contacted J.GWentworth Home Lending to inquire about a VA home loan refinancing After pre-approval, I was instructed by a J.GWentworth Home Lending loan officer to pay $for a Residential Appraisal ReportI paid for the residential appraisal on 12/17/(emailed receipt is pasted below) The date of appraisal was 12/19/As a new flooring installation was in progress, Page of the appraisal report indicated: This report is made subject to the installation of the laminate flooring in the kitchen and portion of the hall [redacted] , SRA, of [redacted] ***., Granite Bay, CA ###-###-####, told me that the Dec appraisal report would be sent to J.GWentworth Home Lending & would indicate the unfinished new flooring installation After the flooring installation was completed I was directed to contact [redacted] to schedule a reinspectionThe [redacted] reinspection took place on 2/1/ However, I learned on
J.GWentworth practices unethical and embarrassing customer service when they lose business to a competitor They are the definition of a sore loser When searching for a refinance loan estimate I selected JGW based on their initial loan terms We ordered and I paid for a home loan appraisal, the appraisal was much greater than anticipated As such I asked JGW if they could improve their loan terms and they said no I then resorted to searching again for a more competitive loan estimate with the new knowledge of the improved home loan appraisal, and I was successful and selected another lender The new lender required a home loan appraisal so I wrote a letter to JGW asking them to transfer the appraisal to my newly selected lender as per the laws of the business this is required JGW replied that they would not transfer the appraisal because they did not practice this as a company I remind you I paid for the $appraisal and therefore it was not cost to JGW to make the tran
In May of I moved to Woodstock GA from California, and purchased a home It was initially financed by WestStar MortgageFor the record, I have made every payment on time, without fail In May of J G Wentworth apparently purchased my loan or purchased WestStar Mortgage Since that time, I have had nothing but trouble with Wentworth I am a 100% disabled Vietnam Veteran, and as such, I pay no property tax to Cherokee County I have furnished Wentworth with the appropriate documentation certifying this Today, for the fifth time, I was on the telephone with Wentworth, trying to get them to understand that I pay no tax Why, you might ask, was I having this conversation? Once again I got my payment notice, and ascertained that my payment was going up, because of an escrow shortfall The shortfall was due to the need to withhold for property taxes After spending minutes on the telephone with Wentworth’s representative, I asked to be transferred to her supervisor
[redacted] , 'Times New Roman', serif;">Regarding [redacted] We have refunded her appraisal fee as was requestedWhile we do not agree that WestStar miscommunicated, we , still have fulfilled the borrowers request
Oscar A [redacted] Sep (days ago) tome [redacted] , I have taken action on this complaintWe refunded the borrowers desired charges
In December I contacted J.GWentworth Home Lending to inquire about a VA home loan refinancing After pre-approval, I was instructed by a J.GWentworth Home Lending loan officer to pay $for a Residential Appraisal ReportI paid for the residential appraisal on 12/17/(emailed receipt is pasted below) The date of appraisal was 12/19/As a new flooring installation was in progress, Page of the appraisal report indicated: This report is made subject to the installation of the laminate flooring in the kitchen and portion of the hall [redacted] , SRA, of [redacted] ***., Granite Bay, CA ###-###-####, told me that the Dec appraisal report would be sent to J.GWentworth Home Lending & would indicate the unfinished new flooring installation After the flooring installation was completed I was directed to contact [redacted] to schedule a reinspectionThe [redacted] reinspection took place on 2/1/ However, I learned on
J.GWentworth practices unethical and embarrassing customer service when they lose business to a competitor They are the definition of a sore loser When searching for a refinance loan estimate I selected JGW based on their initial loan terms We ordered and I paid for a home loan appraisal, the appraisal was much greater than anticipated As such I asked JGW if they could improve their loan terms and they said no I then resorted to searching again for a more competitive loan estimate with the new knowledge of the improved home loan appraisal, and I was successful and selected another lender The new lender required a home loan appraisal so I wrote a letter to JGW asking them to transfer the appraisal to my newly selected lender as per the laws of the business this is required JGW replied that they would not transfer the appraisal because they did not practice this as a company I remind you I paid for the $appraisal and therefore it was not cost to JGW to make the tran
In May of I moved to Woodstock GA from California, and purchased a home It was initially financed by WestStar MortgageFor the record, I have made every payment on time, without fail In May of J G Wentworth apparently purchased my loan or purchased WestStar Mortgage Since that time, I have had nothing but trouble with Wentworth I am a 100% disabled Vietnam Veteran, and as such, I pay no property tax to Cherokee County I have furnished Wentworth with the appropriate documentation certifying this Today, for the fifth time, I was on the telephone with Wentworth, trying to get them to understand that I pay no tax Why, you might ask, was I having this conversation? Once again I got my payment notice, and ascertained that my payment was going up, because of an escrow shortfall The shortfall was due to the need to withhold for property taxes After spending minutes on the telephone with Wentworth’s representative, I asked to be transferred to her supervisor