Jiffy Lube #2153

Complaint:...

[redacted]
I am rejecting this response because:Jiffy Lube [redacted] April 11, 2017 Business Location[redacted] Chose this location because of convince, not price. cost of service was comparable to dealer. Arrived at location, asked attendant if they could provide oil change and inspection. Asked if they would reset the oil change reminder message. He responded,'Oh yes sir, that is part of our service to you." Attendant drove car in service bay. He didn't know how to open the hood. I had to show him. that should have been a clue at that point! After paying for service and preparing to drive out, noticed oil change message was still illuminated. Attendant attempted to correct but was apparent he did not know what he was doing, Manager told me I would have to take the vehicle to dealer for reset but they would' give me a discount on next service. Submitted a complaint to Jiffy Lube, was advised that any action would be through [redacted] Contacted them and was contacted by their representative, assured me that problem would be corrected next day. Said there was new management in place and they would be glad to reset my message. He also said that my next oil change was free. He said he would inform the new manager to expect me the next day. Went in as instructed, manager, I believe [redacted] began to search the internet for instructions. He worked for about an hour and never was able to correct the problem, In disgust, I went home, did some research on the internet and in 30 minutes had problem corrected.One location manager offered a discount, A[redacted] offer4d a refund, neither addressed my problem or followed up. A complete refund is being sought.
Regards,
[redacted]

Well this is a work in progress. The rims that they have are not the original ones that come from the dealer, We have only found one that matches exactly and they need 2. We have found a set of 4 that she liked but not sure if the husband likes. we are awaiting a response from them.