Jim Burgess Body Shop

From the BUSINESS:Sent 6/14/2017 1:53:33 PMOur records show that we have credited this member's account a total of $75, in good faith in the past, ($45 on 12.1.2016 and an additional $30 on 3.8.2017) when she wasn't fully participating in the email/mail forwarding study. We have given this member every chance to fully participate in this study which has not been done.Our records also indicate that she has been warned five plus times, via email and via phone, that she had to participate in both portions of the study to receive the incentive. She has been mailing in her junk mail envelopes but in order to fully participate you have to also be forwarding your emails which has been communicated to her multiple times.We will not credit her again and she will be fully removed from this study. Those kick out emails will be sent towards the end of the month.If she has any other survey #s that she feels that she has not been credited for, and it has been past 6 weeks of the completion date, she can email those survey #s to our support team so we can research the participation status for each and credit if needed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...

resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We haven’t decided exactly how to handle these respondents.Assure him, he will be credited appropriately and we won’t simply reduce his incentive due to the new terms.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would...

tentatively resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As indicated in my original complaint, I have requested multiple times to be removed from their contact list.  Should not require an intervention from Revdex.com for this to happen.
Regards,
[redacted]

These are the surveys that [redacted] is referring to...[redacted] Completed 3.4.2016, credited $3 5.16.2016[redacted] Completed 4.5.2016, credited $3 5.13.2016[redacted] Completed 4.13.2016, credit pending [redacted] Completed 4.15.2016, credit pending[redacted] Completed 4.19.2016, credit pending[redacted] Completed 4.26.2016, credited $2 5.18.2016  [redacted] Completed 4.28.2016, credit pending[redacted] Completed 5.5.2016, credit pending[redacted] Completed 5.3.2016, credited $2 5.18.20164 of the surveys have been credited and the rest should be credited next week, we apologize for the delay.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We have responded to [redacted] emails multiple times and if he is not receiving our emails he may have us blocked by a spam blocker.
If you have any spam-blocking software, please add the e-mail addresses [redacted], and [redacted], to your address book or white list....

Doing this will ensure that you receive all SurveySavvy invites and membership-related e-mail messages.
Here is another response sent to him today...
[redacted],
Thank you for your inquiry.
Our records show that you have qualified for and completed 1 paid survey, qualified for and completed the screener for one of our client's online communities where you earn incentives from them if you are selected to participate, completed the TouchPoints study, started 2 surveys that were incomplete and disqualified in the screener portion of 6 others.
Completed 02/11/2016 198792
Disqualified 02/12/2016 [redacted]
Disqualified 02/12/2016 [redacted]
Completed 02/12/2016 1[redacted]
Started 02/12/2016 [redacted]
Completed 02/14/2016 [redacted]
Disqualified 02/14/2016 [redacted]
Disqualified 02/17/2016 [redacted]
Started 02/22/2016 [redacted]
Disqualified 02/23/2016 [redacted]
Disqualified 02/26/2016 [redacted]
Our records do show that you completed the TouchPoints study on 2.22.2016 and your account will be credited within 2-6 weeks as indicated. The credit will be $35 as your SavvyConnect application was not actively sending data during your participation.
Remember that when you qualify for and complete a paid survey, your SurveySavvy account will be marked AND credited the incentive mentioned in the email invitation, if any, within two to six weeks (if not sooner) after our data check and after your responses pass our validation procedure as indicated in the email invitation.
All our surveys also include screener questions that determine whether a respondent matches our clients’ criteria and fits into an open quota group for that particular survey. If you do not match our client's demographic criteria for the survey or you do not fit into an open quota group based on the answers you provide in the screening section, you will not be asked to complete the survey. As business grows, we will be conducting more surveys and providing more opportunities for our members.

This member has been removed from our database as previously indicated.
Per his original complaint...
After doing further research, our records show that the latest time this respondent was called was at 7:51pm on June 11.
The Do Not Call list does not apply to Market Research firms as we do not sell anything.

Accounts are usually credited for completed surveys 2-6 weeks from the date of completion as indicated.Please note that we are currently updating our website including the member account crediting system and this is temporarily off line.  We anticipate completion of the updating of this system...

with full functionality in the next 1-2 weeks.  All member's accounts will be automatically credited for surveys they have completed within the 6 week timeframe when this system is updated.  I apologize for any inconvenience.Some surveys are starting to be credited now, here account balance is currently $4.

Our records show that Erin has emailed us twice. Once 5 months ago when we told her how to unsubscribe and once 4 days ago. Her account has now been unsubscribed and we have responded as such. Allow 8-10 days for it to take full effect.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action but I want to make sure that I am clear on the matter. Does that mean that compensation for Project Gold would actually be like every six weeks where payment for the month that just ended would be made in two weeks? Can I expect compensation for the month ending September 12th to be at the end of September?  Also, I do not know what the survey id is for the survey in question because I no longer have that info. Is it customary for a qualifying survey to take 20 minutes?
Regards,
[redacted]

We have now submitted a $15 credit to this member's account which should show in the next 1-2 weeks, if not sooner.Accounts are usually credited within 4-6 weeks from the end of the completed month as indicated.Our records also show that this member's account was previously credited a total...

of $140 for past SavvyConnect Project Gold participation which is up to date.We have not received an inquiry regarding a disqualification after 20 minutes in a survey. She can email us at [redacted] with the 6 digit survey # and we can research the issue.Our records also show that she has contacted us twice. We responded to the first inquiry via email and closed the second inquiry as it was resolved over the phone.

The incentive for this study is $10 per month, not $10 per envelope. In good faith, we have credited her account $30 for her participation in the Direct Mail study for the months of December- February. Please note that we have now credited her account for 6 months of...

participation in good faith. (September- February.) Note: She was told on the phone in December that this is a two part study, Direct Mail and Email Forwarding. Moving forward, you must participate in both portions of the study each month in order to receive compensation. We will not be in a position to provide credit for any partial payment on this study moving forward.   The link below will allow you to re-activate or update your information by logging in. https://emailresearchpanel.com/login/?public_key=[redacted]   In the rare case “Forgot your password” results in a message of the “Public key doesn’t exist or has been deactivated, please reply to support and let us know show we can lift the deactivated status. Please contact support Mon-Fri 9 am to 6 pm (PST) @ 855-851-[redacted].   In order to be included in the month of March, it is important that you activate your Email Forwarding participation immediately.

[redacted] requested the $8 payment from her account on 1.13.2016 and on 1.26.2016 she was informed that her check would be sent out in the next 4-5 weeks. She indicated it was not worth waiting the 4-6 weeks. Our records now show that her check should be sent out by the end of this week.

Our records show that this respondent did qualify for and complete the survey.We have reached out to him through our support queue so he can provide a mailing address.Checks should be sent out within 6-8 weeks of his completion date.

Our records show that this respondent is not active in the Email Forwarding portion of the study, which is why they did not receive compensation. They need to activate their Email Forwarding to earn future credits. They can use this link to do...

so: https:/[redacted]. In good faith we have credited their SurveySavvy account $30, $10 for Dec- Feb DirectMail participation. Please let me know if you have any further questions. Thanks, [redacted]Senior Survey Quality AnalystLuth Research

This person signed up to be part of our database. They have now been removed and they should not receive any further calls.