I do NOT recommend doing business with this company. Eric Dewire came over to my house way back in January 2020 and it is now the end of May 2020. When Eric arrived at my house back in January I took time away from work to show him around my house. He told me he would get back to me with an estimate. Over the course of several months I have left phone messages and sent emails requesting an estimate and they NEVER got back to me. I find it extremely rude and disrespectful of my time for them not to at least have the decency to respond to me and at least let me know if the job is too big for them to handle as there is an extensive amount of work that needs to be done to my house. Ironically, prior to Eric coming over to my house, I had another contractor come over. His estimate was substantially lower than what I’m expecting to pay for the extensive amount of repairs that I need to have done. I didn’t trust the other contractor and I was concerned that he would start the job and then add on hidden fees. So when I met Eric Dewire, he seemed like a nice trustworthy guy. Boy, was I WRONG! Don’t do business with this company. If they can’t be trusted to have the decency to get back to a potential customer I can only imagine how unavailable they’ll be once they have your money.
[redacted] , As we are christian company we have tried wholeheartedly to work this out with [redacted] In the spirit of Christmas we agree to accept his offer of settlement Jim Dewire
You were very clear with me that the leak was only when it rainedAnd you said you had already checked the plumbingPlumbing would leak without rain.I was very clear that it was a man job to get up on roof that high and it would be a minimum charge.You called me to look at your roof /chimney flashing because you felt that was leaking and I was very clear that our minimum charge was You did not hesitate and said that would be no problem and wanted us to come out as soon as possibleWe sealed around the chimney flashing as you requestedThis is a maintenance item on a roof and the flashing had not been sealed for some timeJim
When you called for us to look at your chimney you had said it was stories up and a steep roofI had told you for safety it was a two man job and would require a minimum charge of to set up, access what needed to be done with the chimneyIf it took longer than hrsthen we would charge additional at per man hourYou said go aheadYou said you would be at the house at 9:We set up ladder before 8:and assessed that the flashing needed roof cement to seal itWe waited to do that until you came very late about 9:Then you approved for us to do thatAt that point we had already expended an hourSealing flashing and taking our Ftladder down took some time which you said was one hourI would like to settle this by offering you a refund of Jim Dewire
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The characterization of agreement to proceed with work is not correct and very misleading. Mr. Dewire informed me that [redacted] had asked for and okayed the work which I subsequently found out was incorrect In any event, the initial use of Mr. Dewire's company was through a detailed proposal to which I agreed, not an open-ended hourly calculation which I could not verify in terms of actual hours worked. Nor, did I ever agree to an hourly rate. The observation about standing around is made regarding the people Mr. Dewire had on site. Mr. Dewire actually spent very little time at our property. My complaint stands as originally stated. Mr. Dewire set the parameters or work by submitting a detailed Proposal (copy available upon demand). At no time was he, or his company engaged based on verbal statements because I would not have agreed to simply let him or his workers do a job not knowing what it would cost. Mr. Dewire correctly states that I normally returned home around 3:00 p.m. When I did return home, his workers were already well into whatever portion of the job they were doing. This was the case with the front door. The worker, in question, generally finished his work day within an hour or two of my return. I never saw what time he started work, nor did I see if he worked continuously so as to agree with an accurate calculation of hours. When I did see "workers" it was mainly in relation to the original contract to which I had agreed. I did, in fact observe that the "workers" spent more time talking to each other or standing/sitting around than doing actual work. If the RevDex.com would like a copy of the original contract proposal for which I engaged this company,I will be happy to provided it. Mr. Dewire set the method for doing business then proceeded will work that was not covered by a similar contract proposal. Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:The characterization of agreement to proceed with work is not correct and very misleadingMrDewire informed me that [redacted] had asked for and okayed the work which I subsequently found out was incorrect In any event, the initial use of MrDewire's company was through a detailed proposal to which I agreed, not an open-ended hourly calculation which I could not verify in terms of actual hours workedNor, did I ever agree to an hourly rate The observation about standing around is made regarding the people MrDewire had on siteMrDewire actually spent very little time at our property My complaint stands as originally statedMrDewire set the parameters or work by submitting a detailed Proposal (copy available upon demand)At no time was he, or his company engaged based on verbal statements because I would not have agreed to simply let him or his workers do a job not knowing what it would cost MrDewire correctly states that I normally returned home around 3:p.mWhen I did return home, his workers were already well into whatever portion of the job they were doingThis was the case with the front doorThe worker, in question, generally finished his work day within an hour or two of my returnI never saw what time he started work, nor did I see if he worked continuously so as to agree with an accurate calculation of hours When I did see "workers" it was mainly in relation to the original contract to which I had agreedI did, in fact observe that the "workers" spent more time talking to each other or standing/sitting around than doing actual work If the Revdex.com would like a copy of the original contract proposal for which I engaged this company,I will be happy to provided itMrDewire set the method for doing business then proceeded will work that was not covered by a similar contract proposal Regards, [redacted]
[redacted] , As we are christian company we have tried wholeheartedly to work this out with [redacted] In the spirit of Christmas we agree to accept his offer of settlementJim Dewire
When you called for us to look at your chimney you had said it was stories up and a steep roofI had told you for safety it was a two man job and would require a minimum charge of to set up, access what needed to be done with the chimneyIf it took longer than hrsthen we would charge additional at per man hourYou said go aheadYou said you would be at the house at 9:We set up ladder before 8:and assessed that the flashing needed roof cement to seal itWe waited to do that until you came very late about 9:Then you approved for us to do thatAt that point we had already expended an hourSealing flashing and taking our Ftladder down took some time which you said was one hour.I would like to settle this by offering you a refund of Jim Dewire
You were very clear with me that the leak was only when it rainedAnd you said you had already checked the plumbingPlumbing would leak without rain.I was very clear that it was a man job to get up on roof that high and it would be a minimum chargeYou called me to look at your roof /chimney flashing because you felt that was leaking and I was very clear that our minimum charge was You did not hesitate and said that would be no problem and wanted us to come out as soon as possibleWe sealed around the chimney flashing as you requestedThis is a maintenance item on a roof and the flashing had not been sealed for some timeJim
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I was not told there was a minimum charge. I was told how much it was per worker per hour. They were at my home for under hour. When I said "we" checked the plumbing, I was clear that was myself and my husband. Neither of us are plumbers or contractors. We were unable to tell where the leak was coming from. I showed the workers when they were at my home where the dripping was occuring and said we were not sure where it was coming from. They sealed the flashing on the roof and said they weren't sure if that would fix the problem. It didn't fix it. We continued to have a leak and had to call another company come out a few days later and repair the problem, which was from the bathroom. I should only have to pay for the one hour of work that was done, I would like to be refunded for the additional hour, $
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
Jim Dewire & Sons, Inc. claims they have "served the Lehigh Valley since 1965", but in reality, they refuse business to people who live in certain areas of the Lehigh Valley. I called Jim Dewire & Sons, Inc. to have minor deck repair work done on my townhome in Allentown. I waited 3 weeks to hear a response and did not receive a call back. I called once again and spoke with the owner who related to me that they refuse business to people who live in Allentown because of the crime. As upsetting as this was, I kindly asked him to possibly refer me to someone who does similar work. He related to me that there was no one that he knows of to recommend. I related to him that this was extremely unprofessional and found it hard to believe that after being in the business for 50+ years he could not steer me in the direction of another contractor. It was at this point that he hung up on me. I would not recommend such an unprofessional business to anyone who needs any type of repair work done. They did not have the decency to give me a call back and when they did they refused service. This is the main reason customers are being disappointed with businesses, customer service, or lack thereof.
You were very clear with me that the leak was only when it rained. And you said you had already checked the plumbing. Plumbing would leak without rain.I was very clear that it was a 2 man job to get up on roof that high and it would be a minimum 300.00 charge.You called me to look at your roof...
/chimney flashing because you felt that was leaking and I was very clear that our minimum charge was 300.00. You did not hesitate and said that would be no problem and wanted us to come out as soon as possible. We sealed around the chimney flashing as you requested. This is a normal maintenance item on a roof and the flashing had not been sealed for some time. Jim
[redacted],
As we are christian company we have tried wholeheartedly to work this out with [redacted].
In the spirit of Christmas we agree to accept his offer of settlement.
Jim Dewire
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:The characterization of agreement to proceed with work is not correct and very misleading. Mr. Dewire informed me that [redacted] had asked for and okayed the work which I subsequently found out was incorrect
In any event, the initial use of Mr. Dewire's company was through a detailed proposal to which I agreed, not an open-ended hourly calculation which I could not verify in terms of actual hours worked. Nor, did I ever agree to an hourly rate.
The observation about standing around is made regarding the people Mr. Dewire had on site. Mr. Dewire actually spent very little time at our property.
My complaint stands as originally stated. Mr. Dewire set the parameters or work by submitting a detailed Proposal (copy available upon demand). At no time was he, or his company engaged based on verbal statements because I would not have agreed to simply let him or his workers do a job not knowing what it would cost.
Mr. Dewire correctly states that I normally returned home around 3:00 p.m. When I did return home, his workers were already well into whatever portion of the job they were doing. This was the case with the front door. The worker, in question, generally finished his work day within an hour or two of my return. I never saw what time he started work, nor did I see if he worked continuously so as to agree with an accurate calculation of hours.
When I did see "workers" it was mainly in relation to the original contract to which I had agreed. I did, in fact observe that the "workers" spent more time talking to each other or standing/sitting around than doing actual work.
If the Revdex.com would like a copy of the original contract proposal for which I engaged this company,I will be happy to provided it. Mr. Dewire set the method for doing business then proceeded will work that was not covered by a similar contract proposal.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
The characterization of agreement to proceed with work is not correct and very misleading. Mr. Dewire informed me that [redacted] had asked for and okayed the work which I subsequently found out was incorrect
In any event, the initial use of Mr. Dewire's company was through a detailed proposal to which I agreed, not an open-ended hourly calculation which I could not verify in terms of actual hours worked. Nor, did I ever agree to an hourly rate.
The observation about standing around is made regarding the people Mr. Dewire had on site. Mr. Dewire actually spent very little time at our property.
My complaint stands as originally stated. Mr. Dewire set the parameters or work by submitting a detailed Proposal (copy available upon demand). At no time was he, or his company engaged based on verbal statements because I would not have agreed to simply let him or his workers do a job not knowing what it would cost.
Mr. Dewire correctly states that I normally returned home around 3:00 p.m. When I did return home, his workers were already well into whatever portion of the job they were doing. This was the case with the front door. The worker, in question, generally finished his work day within an hour or two of my return. I never saw what time he started work, nor did I see if he worked continuously so as to agree with an accurate calculation of hours.
When I did see "workers" it was mainly in relation to the original contract to which I had agreed. I did, in fact observe that the "workers" spent more time talking to each other or standing/sitting around than doing actual work.
If the Revdex.com would like a copy of the original contract proposal for which I engaged this company,I will be happy to provided it. Mr. Dewire set the method for doing business then proceeded will work that was not covered by a similar contract proposal.
Regards,
[redacted]
When you called for us to look at your chimney you had said it was 3 stories up and a steep roof. I had told you for safety it was a two man job and would require a minimum charge of 300.00 to set up, access what needed to be done with the chimney. If it took longer than 2 hrs. then we would charge additional at 75.00 per man hour. You said go ahead. You said you would be at the house at 9:00. We set up ladder before 8:45 and assessed that the flashing needed roof cement to seal it. We waited to do that until you came very late about 9:30. Then you approved for us to do that. At that point we had already expended an hour. Sealing flashing and taking our 40 Ft. ladder down took some time which you said was one hour.
I would like to settle this by offering you a refund of 75.00. Jim Dewire
When I first met the
customers upon arriving at the job to work I assumed they...
were
husband-and-wife. I assumed they discuss things amongst themselves, to come to
a agreement, and could speak for one another. I understand better now why they
didn't seem to be acting as husband-and-wife since [redacted] made it clear that
they are just living in the same house. Not once did either [redacted] or [redacted]
say to me, I will discuss this with my spouse and give you an answer about work
to be done. It now appears to me decisions were being made Independently. I
only had brief moments of discussion while [redacted] was rushing out the door to
volunteer at a charity event throughout the whole time I worked there. [redacted]
seemed to come home around 3 o'clock each day which gave us ample time to
discuss what I had done and what they would further like me to do. [redacted] was
very pleased with my workmanship. He told me that they had recently had someone
work on the same doorway in question and the work has not held up. I found inappropriate
patching material used on the exterior of the door way. I found spackling,
which is supposed to be used inside to patch walls, not outside. I had to
completely remove the product and use epoxy instead. There were some rotted
areas, those I also repaired with epoxy. Caulking was not used to keep water
from entering. The lack of caulking caused much of the paint to peel. While
scraping and repairing the woodwork I decided to remove the bead of caulking
down each side of the woodwork where it meets the stone. It was then I
discovered the caulking was the only thing holding the brick pointing on the
house.When I removed the caulking the pointing came off with it. That revealed
a need for further work to be done. I explained that to [redacted] when he came
home and he agreed I need to fix the pointing.
When the doorway was completely repaired and caulked I was told to paint
it. I completely primed the whole project for good paint adhesion. The primer
was tinted the same color as the finish paint. I then gave it one coat of
finish paint. It actually looks pretty good at that point. I asked [redacted] if he would like me to give
it a third coat and he said go ahead. It is commonly known that you should have
two coats of finish paint for good coverage and protection. [redacted] was very
pleased with everything he saw and we discussed. [redacted] has a "friend
" that was also doing some painting and repairs around the house while we
were working there. [redacted] expressed that he was not pleased with his workmanship.
If I recall correctly, I was told he had been the one who had done the faulty
work prior to me working on the door way. Regarding the use of my cell phone, I
use it for business purposes only. For example, talking to the boss and the
office regarding the progress of the job and what I have discussed with the
customer. I also use it for checking the radar. During the time I was working
there I needed to know that there was no rain coming. We had some pretty small windows of
opportunity because of the unsettled weather trend at the time. I needed to
check the radar frequently. I had to make sure there wasn't any rain
coming. It doesn't do any good to expose bare wood by
scraping unless you can get a primer on it before rains and gets wet again. The
paint would loosen and peel more if it got wet.
After the paint is applied we need 2 to 4 hours drying time on a good
day before any precipitation would fall. It's very crucial to the I assure a
good outcome of the job to know the weather. We don't charge customers for
"standing around and talking". We only charge customers for the
actual work time on the job. Contrary to popular belief communication is an
important part of construction also, not just office jobs. ...⇄ Jeff
D[redacted]
[redacted] , As we are christian company we have tried wholeheartedly to work this out with [redacted] In the spirit of Christmas we agree to accept his offer of settlement Jim Dewire
You were very clear with me that the leak was only when it rainedAnd you said you had already checked the plumbingPlumbing would leak without rain.I was very clear that it was a man job to get up on roof that high and it would be a minimum charge.You called me to look at your roof /chimney flashing because you felt that was leaking and I was very clear that our minimum charge was You did not hesitate and said that would be no problem and wanted us to come out as soon as possibleWe sealed around the chimney flashing as you requestedThis is a maintenance item on a roof and the flashing had not been sealed for some timeJim
When you called for us to look at your chimney you had said it was stories up and a steep roofI had told you for safety it was a two man job and would require a minimum charge of to set up, access what needed to be done with the chimneyIf it took longer than hrsthen we would charge additional at per man hourYou said go aheadYou said you would be at the house at 9:We set up ladder before 8:and assessed that the flashing needed roof cement to seal itWe waited to do that until you came very late about 9:Then you approved for us to do thatAt that point we had already expended an hourSealing flashing and taking our Ftladder down took some time which you said was one hourI would like to settle this by offering you a refund of Jim Dewire
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The characterization of agreement to proceed with work is not correct and very misleading. Mr. Dewire informed me that [redacted] had asked for and okayed the work which I subsequently found out was incorrect In any event, the initial use of Mr. Dewire's company was through a detailed proposal to which I agreed, not an open-ended hourly calculation which I could not verify in terms of actual hours worked. Nor, did I ever agree to an hourly rate. The observation about standing around is made regarding the people Mr. Dewire had on site. Mr. Dewire actually spent very little time at our property. My complaint stands as originally stated. Mr. Dewire set the parameters or work by submitting a detailed Proposal (copy available upon demand). At no time was he, or his company engaged based on verbal statements because I would not have agreed to simply let him or his workers do a job not knowing what it would cost. Mr. Dewire correctly states that I normally returned home around 3:00 p.m. When I did return home, his workers were already well into whatever portion of the job they were doing. This was the case with the front door. The worker, in question, generally finished his work day within an hour or two of my return. I never saw what time he started work, nor did I see if he worked continuously so as to agree with an accurate calculation of hours. When I did see "workers" it was mainly in relation to the original contract to which I had agreed. I did, in fact observe that the "workers" spent more time talking to each other or standing/sitting around than doing actual work. If the RevDex.com would like a copy of the original contract proposal for which I engaged this company,I will be happy to provided it. Mr. Dewire set the method for doing business then proceeded will work that was not covered by a similar contract proposal. Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:The characterization of agreement to proceed with work is not correct and very misleadingMrDewire informed me that [redacted] had asked for and okayed the work which I subsequently found out was incorrect In any event, the initial use of MrDewire's company was through a detailed proposal to which I agreed, not an open-ended hourly calculation which I could not verify in terms of actual hours workedNor, did I ever agree to an hourly rate The observation about standing around is made regarding the people MrDewire had on siteMrDewire actually spent very little time at our property My complaint stands as originally statedMrDewire set the parameters or work by submitting a detailed Proposal (copy available upon demand)At no time was he, or his company engaged based on verbal statements because I would not have agreed to simply let him or his workers do a job not knowing what it would cost MrDewire correctly states that I normally returned home around 3:p.mWhen I did return home, his workers were already well into whatever portion of the job they were doingThis was the case with the front doorThe worker, in question, generally finished his work day within an hour or two of my returnI never saw what time he started work, nor did I see if he worked continuously so as to agree with an accurate calculation of hours When I did see "workers" it was mainly in relation to the original contract to which I had agreedI did, in fact observe that the "workers" spent more time talking to each other or standing/sitting around than doing actual work If the Revdex.com would like a copy of the original contract proposal for which I engaged this company,I will be happy to provided itMrDewire set the method for doing business then proceeded will work that was not covered by a similar contract proposal Regards, [redacted]
[redacted] , As we are christian company we have tried wholeheartedly to work this out with [redacted] In the spirit of Christmas we agree to accept his offer of settlementJim Dewire
When you called for us to look at your chimney you had said it was stories up and a steep roofI had told you for safety it was a two man job and would require a minimum charge of to set up, access what needed to be done with the chimneyIf it took longer than hrsthen we would charge additional at per man hourYou said go aheadYou said you would be at the house at 9:We set up ladder before 8:and assessed that the flashing needed roof cement to seal itWe waited to do that until you came very late about 9:Then you approved for us to do thatAt that point we had already expended an hourSealing flashing and taking our Ftladder down took some time which you said was one hour.I would like to settle this by offering you a refund of Jim Dewire
You were very clear with me that the leak was only when it rainedAnd you said you had already checked the plumbingPlumbing would leak without rain.I was very clear that it was a man job to get up on roof that high and it would be a minimum chargeYou called me to look at your roof /chimney flashing because you felt that was leaking and I was very clear that our minimum charge was You did not hesitate and said that would be no problem and wanted us to come out as soon as possibleWe sealed around the chimney flashing as you requestedThis is a maintenance item on a roof and the flashing had not been sealed for some timeJim
Another case where they really don't want work in 'downtown' Allentown
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I was not told there was a minimum charge. I was told how much it was per worker per hour. They were at my home for under hour. When I said "we" checked the plumbing, I was clear that was myself and my husband. Neither of us are plumbers or contractors. We were unable to tell where the leak was coming from. I showed the workers when they were at my home where the dripping was occuring and said we were not sure where it was coming from. They sealed the flashing on the roof and said they weren't sure if that would fix the problem. It didn't fix it. We continued to have a leak and had to call another company come out a few days later and repair the problem, which was from the bathroom. I should only have to pay for the one hour of work that was done, I would like to be refunded for the additional hour, $
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
Jim Dewire & Sons, Inc. claims they have "served the Lehigh Valley since 1965", but in reality, they refuse business to people who live in certain areas of the Lehigh Valley. I called Jim Dewire & Sons, Inc. to have minor deck repair work done on my townhome in Allentown. I waited 3 weeks to hear a response and did not receive a call back. I called once again and spoke with the owner who related to me that they refuse business to people who live in Allentown because of the crime. As upsetting as this was, I kindly asked him to possibly refer me to someone who does similar work. He related to me that there was no one that he knows of to recommend. I related to him that this was extremely unprofessional and found it hard to believe that after being in the business for 50+ years he could not steer me in the direction of another contractor. It was at this point that he hung up on me. I would not recommend such an unprofessional business to anyone who needs any type of repair work done. They did not have the decency to give me a call back and when they did they refused service. This is the main reason customers are being disappointed with businesses, customer service, or lack thereof.
You were very clear with me that the leak was only when it rained. And you said you had already checked the plumbing. Plumbing would leak without rain.I was very clear that it was a 2 man job to get up on roof that high and it would be a minimum 300.00 charge.You called me to look at your roof...
/chimney flashing because you felt that was leaking and I was very clear that our minimum charge was 300.00. You did not hesitate and said that would be no problem and wanted us to come out as soon as possible. We sealed around the chimney flashing as you requested. This is a normal maintenance item on a roof and the flashing had not been sealed for some time. Jim
[redacted],
As we are christian company we have tried wholeheartedly to work this out with [redacted].
In the spirit of Christmas we agree to accept his offer of settlement.
Jim Dewire
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:The characterization of agreement to proceed with work is not correct and very misleading. Mr. Dewire informed me that [redacted] had asked for and okayed the work which I subsequently found out was incorrect
In any event, the initial use of Mr. Dewire's company was through a detailed proposal to which I agreed, not an open-ended hourly calculation which I could not verify in terms of actual hours worked. Nor, did I ever agree to an hourly rate.
The observation about standing around is made regarding the people Mr. Dewire had on site. Mr. Dewire actually spent very little time at our property.
My complaint stands as originally stated. Mr. Dewire set the parameters or work by submitting a detailed Proposal (copy available upon demand). At no time was he, or his company engaged based on verbal statements because I would not have agreed to simply let him or his workers do a job not knowing what it would cost.
Mr. Dewire correctly states that I normally returned home around 3:00 p.m. When I did return home, his workers were already well into whatever portion of the job they were doing. This was the case with the front door. The worker, in question, generally finished his work day within an hour or two of my return. I never saw what time he started work, nor did I see if he worked continuously so as to agree with an accurate calculation of hours.
When I did see "workers" it was mainly in relation to the original contract to which I had agreed. I did, in fact observe that the "workers" spent more time talking to each other or standing/sitting around than doing actual work.
If the Revdex.com would like a copy of the original contract proposal for which I engaged this company,I will be happy to provided it. Mr. Dewire set the method for doing business then proceeded will work that was not covered by a similar contract proposal.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
The characterization of agreement to proceed with work is not correct and very misleading. Mr. Dewire informed me that [redacted] had asked for and okayed the work which I subsequently found out was incorrect
In any event, the initial use of Mr. Dewire's company was through a detailed proposal to which I agreed, not an open-ended hourly calculation which I could not verify in terms of actual hours worked. Nor, did I ever agree to an hourly rate.
The observation about standing around is made regarding the people Mr. Dewire had on site. Mr. Dewire actually spent very little time at our property.
My complaint stands as originally stated. Mr. Dewire set the parameters or work by submitting a detailed Proposal (copy available upon demand). At no time was he, or his company engaged based on verbal statements because I would not have agreed to simply let him or his workers do a job not knowing what it would cost.
Mr. Dewire correctly states that I normally returned home around 3:00 p.m. When I did return home, his workers were already well into whatever portion of the job they were doing. This was the case with the front door. The worker, in question, generally finished his work day within an hour or two of my return. I never saw what time he started work, nor did I see if he worked continuously so as to agree with an accurate calculation of hours.
When I did see "workers" it was mainly in relation to the original contract to which I had agreed. I did, in fact observe that the "workers" spent more time talking to each other or standing/sitting around than doing actual work.
If the Revdex.com would like a copy of the original contract proposal for which I engaged this company,I will be happy to provided it. Mr. Dewire set the method for doing business then proceeded will work that was not covered by a similar contract proposal.
Regards,
[redacted]
When you called for us to look at your chimney you had said it was 3 stories up and a steep roof. I had told you for safety it was a two man job and would require a minimum charge of 300.00 to set up, access what needed to be done with the chimney. If it took longer than 2 hrs. then we would charge additional at 75.00 per man hour. You said go ahead. You said you would be at the house at 9:00. We set up ladder before 8:45 and assessed that the flashing needed roof cement to seal it. We waited to do that until you came very late about 9:30. Then you approved for us to do that. At that point we had already expended an hour. Sealing flashing and taking our 40 Ft. ladder down took some time which you said was one hour.
I would like to settle this by offering you a refund of 75.00. Jim Dewire
When I first met the
customers upon arriving at the job to work I assumed they...
were
husband-and-wife. I assumed they discuss things amongst themselves, to come to
a agreement, and could speak for one another. I understand better now why they
didn't seem to be acting as husband-and-wife since [redacted] made it clear that
they are just living in the same house. Not once did either [redacted] or [redacted]
say to me, I will discuss this with my spouse and give you an answer about work
to be done. It now appears to me decisions were being made Independently. I
only had brief moments of discussion while [redacted] was rushing out the door to
volunteer at a charity event throughout the whole time I worked there. [redacted]
seemed to come home around 3 o'clock each day which gave us ample time to
discuss what I had done and what they would further like me to do. [redacted] was
very pleased with my workmanship. He told me that they had recently had someone
work on the same doorway in question and the work has not held up. I found inappropriate
patching material used on the exterior of the door way. I found spackling,
which is supposed to be used inside to patch walls, not outside. I had to
completely remove the product and use epoxy instead. There were some rotted
areas, those I also repaired with epoxy. Caulking was not used to keep water
from entering. The lack of caulking caused much of the paint to peel. While
scraping and repairing the woodwork I decided to remove the bead of caulking
down each side of the woodwork where it meets the stone. It was then I
discovered the caulking was the only thing holding the brick pointing on the
house.When I removed the caulking the pointing came off with it. That revealed
a need for further work to be done. I explained that to [redacted] when he came
home and he agreed I need to fix the pointing.
When the doorway was completely repaired and caulked I was told to paint
it. I completely primed the whole project for good paint adhesion. The primer
was tinted the same color as the finish paint. I then gave it one coat of
finish paint. It actually looks pretty good at that point. I asked [redacted] if he would like me to give
it a third coat and he said go ahead. It is commonly known that you should have
two coats of finish paint for good coverage and protection. [redacted] was very
pleased with everything he saw and we discussed. [redacted] has a "friend
" that was also doing some painting and repairs around the house while we
were working there. [redacted] expressed that he was not pleased with his workmanship.
If I recall correctly, I was told he had been the one who had done the faulty
work prior to me working on the door way. Regarding the use of my cell phone, I
use it for business purposes only. For example, talking to the boss and the
office regarding the progress of the job and what I have discussed with the
customer. I also use it for checking the radar. During the time I was working
there I needed to know that there was no rain coming. We had some pretty small windows of
opportunity because of the unsettled weather trend at the time. I needed to
check the radar frequently. I had to make sure there wasn't any rain
coming. It doesn't do any good to expose bare wood by
scraping unless you can get a primer on it before rains and gets wet again. The
paint would loosen and peel more if it got wet.
After the paint is applied we need 2 to 4 hours drying time on a good
day before any precipitation would fall. It's very crucial to the I assure a
good outcome of the job to know the weather. We don't charge customers for
"standing around and talking". We only charge customers for the
actual work time on the job. Contrary to popular belief communication is an
important part of construction also, not just office jobs.
...⇄ Jeff
D[redacted]