I do NOT recommend doing business with this company. Eric Dewire came over to my house way back in January 2020 and it is now the end of May 2020. When Eric arrived at my house back in January I took time away from work to show him around my house. He told me he would get back to me with an estimate. Over the course of several months I have left phone messages and sent emails requesting an estimate and they NEVER got back to me. I find it extremely rude and disrespectful of my time for them not to at least have the decency to respond to me and at least let me know if the job is too big for them to handle as there is an extensive amount of work that needs to be done to my house. Ironically, prior to Eric coming over to my house, I had another contractor come over. His estimate was substantially lower than what I’m expecting to pay for the extensive amount of repairs that I need to have done. I didn’t trust the other contractor and I was concerned that he would start the job and then add on hidden fees. So when I met Eric Dewire, he seemed like a nice trustworthy guy. Boy, was I WRONG! Don’t do business with this company. If they can’t be trusted to have the decency to get back to a potential customer I can only imagine how unavailable they’ll be once they have your money.
[redacted] , As we are christian company we have tried wholeheartedly to work this out with [redacted] In the spirit of Christmas we agree to accept his offer of settlement Jim Dewire
You were very clear with me that the leak was only when it rainedAnd you said you had already checked the plumbingPlumbing would leak without rain.I was very clear that it was a man job to get up on roof that high and it would be a minimum charge.You called me to look at your roof /chimney flashing because you felt that was leaking and I was very clear that our minimum charge was You did not hesitate and said that would be no problem and wanted us to come out as soon as possibleWe sealed around the chimney flashing as you requestedThis is a maintenance item on a roof and the flashing had not been sealed for some timeJim
When you called for us to look at your chimney you had said it was stories up and a steep roofI had told you for safety it was a two man job and would require a minimum charge of to set up, access what needed to be done with the chimneyIf it took longer than hrsthen we would charge additional at per man hourYou said go aheadYou said you would be at the house at 9:We set up ladder before 8:and assessed that the flashing needed roof cement to seal itWe waited to do that until you came very late about 9:Then you approved for us to do thatAt that point we had already expended an hourSealing flashing and taking our Ftladder down took some time which you said was one hourI would like to settle this by offering you a refund of Jim Dewire
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The characterization of agreement to proceed with work is not correct and very misleading. Mr. Dewire informed me that [redacted] had asked for and okayed the work which I subsequently found out was incorrect In any event, the initial use of Mr. Dewire's company was through a detailed proposal to which I agreed, not an open-ended hourly calculation which I could not verify in terms of actual hours worked. Nor, did I ever agree to an hourly rate. The observation about standing around is made regarding the people Mr. Dewire had on site. Mr. Dewire actually spent very little time at our property. My complaint stands as originally stated. Mr. Dewire set the parameters or work by submitting a detailed Proposal (copy available upon demand). At no time was he, or his company engaged based on verbal statements because I would not have agreed to simply let him or his workers do a job not knowing what it would cost. Mr. Dewire correctly states that I normally returned home around 3:00 p.m. When I did return home, his workers were already well into whatever portion of the job they were doing. This was the case with the front door. The worker, in question, generally finished his work day within an hour or two of my return. I never saw what time he started work, nor did I see if he worked continuously so as to agree with an accurate calculation of hours. When I did see "workers" it was mainly in relation to the original contract to which I had agreed. I did, in fact observe that the "workers" spent more time talking to each other or standing/sitting around than doing actual work. If the RevDex.com would like a copy of the original contract proposal for which I engaged this company,I will be happy to provided it. Mr. Dewire set the method for doing business then proceeded will work that was not covered by a similar contract proposal. Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:The characterization of agreement to proceed with work is not correct and very misleadingMrDewire informed me that [redacted] had asked for and okayed the work which I subsequently found out was incorrect In any event, the initial use of MrDewire's company was through a detailed proposal to which I agreed, not an open-ended hourly calculation which I could not verify in terms of actual hours workedNor, did I ever agree to an hourly rate The observation about standing around is made regarding the people MrDewire had on siteMrDewire actually spent very little time at our property My complaint stands as originally statedMrDewire set the parameters or work by submitting a detailed Proposal (copy available upon demand)At no time was he, or his company engaged based on verbal statements because I would not have agreed to simply let him or his workers do a job not knowing what it would cost MrDewire correctly states that I normally returned home around 3:p.mWhen I did return home, his workers were already well into whatever portion of the job they were doingThis was the case with the front doorThe worker, in question, generally finished his work day within an hour or two of my returnI never saw what time he started work, nor did I see if he worked continuously so as to agree with an accurate calculation of hours When I did see "workers" it was mainly in relation to the original contract to which I had agreedI did, in fact observe that the "workers" spent more time talking to each other or standing/sitting around than doing actual work If the Revdex.com would like a copy of the original contract proposal for which I engaged this company,I will be happy to provided itMrDewire set the method for doing business then proceeded will work that was not covered by a similar contract proposal Regards, [redacted]
[redacted] , As we are christian company we have tried wholeheartedly to work this out with [redacted] In the spirit of Christmas we agree to accept his offer of settlementJim Dewire
When you called for us to look at your chimney you had said it was stories up and a steep roofI had told you for safety it was a two man job and would require a minimum charge of to set up, access what needed to be done with the chimneyIf it took longer than hrsthen we would charge additional at per man hourYou said go aheadYou said you would be at the house at 9:We set up ladder before 8:and assessed that the flashing needed roof cement to seal itWe waited to do that until you came very late about 9:Then you approved for us to do thatAt that point we had already expended an hourSealing flashing and taking our Ftladder down took some time which you said was one hour.I would like to settle this by offering you a refund of Jim Dewire
You were very clear with me that the leak was only when it rainedAnd you said you had already checked the plumbingPlumbing would leak without rain.I was very clear that it was a man job to get up on roof that high and it would be a minimum chargeYou called me to look at your roof /chimney flashing because you felt that was leaking and I was very clear that our minimum charge was You did not hesitate and said that would be no problem and wanted us to come out as soon as possibleWe sealed around the chimney flashing as you requestedThis is a maintenance item on a roof and the flashing had not been sealed for some timeJim
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I was not told there was a minimum charge. I was told how much it was per worker per hour. They were at my home for under hour. When I said "we" checked the plumbing, I was clear that was myself and my husband. Neither of us are plumbers or contractors. We were unable to tell where the leak was coming from. I showed the workers when they were at my home where the dripping was occuring and said we were not sure where it was coming from. They sealed the flashing on the roof and said they weren't sure if that would fix the problem. It didn't fix it. We continued to have a leak and had to call another company come out a few days later and repair the problem, which was from the bathroom. I should only have to pay for the one hour of work that was done, I would like to be refunded for the additional hour, $
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
Jim Dewire & Sons, Inc. claims they have "served the Lehigh Valley since 1965", but in reality, they refuse business to people who live in certain areas of the Lehigh Valley. I called Jim Dewire & Sons, Inc. to have minor deck repair work done on my townhome in Allentown. I waited 3 weeks to hear a response and did not receive a call back. I called once again and spoke with the owner who related to me that they refuse business to people who live in Allentown because of the crime. As upsetting as this was, I kindly asked him to possibly refer me to someone who does similar work. He related to me that there was no one that he knows of to recommend. I related to him that this was extremely unprofessional and found it hard to believe that after being in the business for 50+ years he could not steer me in the direction of another contractor. It was at this point that he hung up on me. I would not recommend such an unprofessional business to anyone who needs any type of repair work done. They did not have the decency to give me a call back and when they did they refused service. This is the main reason customers are being disappointed with businesses, customer service, or lack thereof.
You were very clear with me that the leak was only when it rained. And you said you had already checked the plumbing. Plumbing would leak without rain.I was very clear that it was a 2 man job to get up on roof that high and it would be a minimum 300.00 charge.You called me to look at your roof...
/chimney flashing because you felt that was leaking and I was very clear that our minimum charge was 300.00. You did not hesitate and said that would be no problem and wanted us to come out as soon as possible. We sealed around the chimney flashing as you requested. This is a normal maintenance item on a roof and the flashing had not been sealed for some time. Jim
[redacted],
As we are christian company we have tried wholeheartedly to work this out with [redacted].
In the spirit of Christmas we agree to accept his offer of settlement.
Jim Dewire
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:The characterization of agreement to proceed with work is not correct and very misleading. Mr. Dewire informed me that [redacted] had asked for and okayed the work which I subsequently found out was incorrect
In any event, the initial use of Mr. Dewire's company was through a detailed proposal to which I agreed, not an open-ended hourly calculation which I could not verify in terms of actual hours worked. Nor, did I ever agree to an hourly rate.
The observation about standing around is made regarding the people Mr. Dewire had on site. Mr. Dewire actually spent very little time at our property.
My complaint stands as originally stated. Mr. Dewire set the parameters or work by submitting a detailed Proposal (copy available upon demand). At no time was he, or his company engaged based on verbal statements because I would not have agreed to simply let him or his workers do a job not knowing what it would cost.
Mr. Dewire correctly states that I normally returned home around 3:00 p.m. When I did return home, his workers were already well into whatever portion of the job they were doing. This was the case with the front door. The worker, in question, generally finished his work day within an hour or two of my return. I never saw what time he started work, nor did I see if he worked continuously so as to agree with an accurate calculation of hours.
When I did see "workers" it was mainly in relation to the original contract to which I had agreed. I did, in fact observe that the "workers" spent more time talking to each other or standing/sitting around than doing actual work.
If the Revdex.com would like a copy of the original contract proposal for which I engaged this company,I will be happy to provided it. Mr. Dewire set the method for doing business then proceeded will work that was not covered by a similar contract proposal.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
The characterization of agreement to proceed with work is not correct and very misleading. Mr. Dewire informed me that [redacted] had asked for and okayed the work which I subsequently found out was incorrect
In any event, the initial use of Mr. Dewire's company was through a detailed proposal to which I agreed, not an open-ended hourly calculation which I could not verify in terms of actual hours worked. Nor, did I ever agree to an hourly rate.
The observation about standing around is made regarding the people Mr. Dewire had on site. Mr. Dewire actually spent very little time at our property.
My complaint stands as originally stated. Mr. Dewire set the parameters or work by submitting a detailed Proposal (copy available upon demand). At no time was he, or his company engaged based on verbal statements because I would not have agreed to simply let him or his workers do a job not knowing what it would cost.
Mr. Dewire correctly states that I normally returned home around 3:00 p.m. When I did return home, his workers were already well into whatever portion of the job they were doing. This was the case with the front door. The worker, in question, generally finished his work day within an hour or two of my return. I never saw what time he started work, nor did I see if he worked continuously so as to agree with an accurate calculation of hours.
When I did see "workers" it was mainly in relation to the original contract to which I had agreed. I did, in fact observe that the "workers" spent more time talking to each other or standing/sitting around than doing actual work.
If the Revdex.com would like a copy of the original contract proposal for which I engaged this company,I will be happy to provided it. Mr. Dewire set the method for doing business then proceeded will work that was not covered by a similar contract proposal.
Regards,
[redacted]
When you called for us to look at your chimney you had said it was 3 stories up and a steep roof. I had told you for safety it was a two man job and would require a minimum charge of 300.00 to set up, access what needed to be done with the chimney. If it took longer than 2 hrs. then we would charge additional at 75.00 per man hour. You said go ahead. You said you would be at the house at 9:00. We set up ladder before 8:45 and assessed that the flashing needed roof cement to seal it. We waited to do that until you came very late about 9:30. Then you approved for us to do that. At that point we had already expended an hour. Sealing flashing and taking our 40 Ft. ladder down took some time which you said was one hour.
I would like to settle this by offering you a refund of 75.00. Jim Dewire
[redacted], As we are christian company we have tried wholeheartedly to work this out with [redacted]. In the spirit of Christmas we agree to accept his offer of settlement. Jim Dewire
[redacted] , As we are christian company we have tried wholeheartedly to work this out with [redacted] In the spirit of Christmas we agree to accept his offer of settlement Jim Dewire
You were very clear with me that the leak was only when it rainedAnd you said you had already checked the plumbingPlumbing would leak without rain.I was very clear that it was a man job to get up on roof that high and it would be a minimum charge.You called me to look at your roof /chimney flashing because you felt that was leaking and I was very clear that our minimum charge was You did not hesitate and said that would be no problem and wanted us to come out as soon as possibleWe sealed around the chimney flashing as you requestedThis is a maintenance item on a roof and the flashing had not been sealed for some timeJim
When you called for us to look at your chimney you had said it was stories up and a steep roofI had told you for safety it was a two man job and would require a minimum charge of to set up, access what needed to be done with the chimneyIf it took longer than hrsthen we would charge additional at per man hourYou said go aheadYou said you would be at the house at 9:We set up ladder before 8:and assessed that the flashing needed roof cement to seal itWe waited to do that until you came very late about 9:Then you approved for us to do thatAt that point we had already expended an hourSealing flashing and taking our Ftladder down took some time which you said was one hourI would like to settle this by offering you a refund of Jim Dewire
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The characterization of agreement to proceed with work is not correct and very misleading. Mr. Dewire informed me that [redacted] had asked for and okayed the work which I subsequently found out was incorrect In any event, the initial use of Mr. Dewire's company was through a detailed proposal to which I agreed, not an open-ended hourly calculation which I could not verify in terms of actual hours worked. Nor, did I ever agree to an hourly rate. The observation about standing around is made regarding the people Mr. Dewire had on site. Mr. Dewire actually spent very little time at our property. My complaint stands as originally stated. Mr. Dewire set the parameters or work by submitting a detailed Proposal (copy available upon demand). At no time was he, or his company engaged based on verbal statements because I would not have agreed to simply let him or his workers do a job not knowing what it would cost. Mr. Dewire correctly states that I normally returned home around 3:00 p.m. When I did return home, his workers were already well into whatever portion of the job they were doing. This was the case with the front door. The worker, in question, generally finished his work day within an hour or two of my return. I never saw what time he started work, nor did I see if he worked continuously so as to agree with an accurate calculation of hours. When I did see "workers" it was mainly in relation to the original contract to which I had agreed. I did, in fact observe that the "workers" spent more time talking to each other or standing/sitting around than doing actual work. If the RevDex.com would like a copy of the original contract proposal for which I engaged this company,I will be happy to provided it. Mr. Dewire set the method for doing business then proceeded will work that was not covered by a similar contract proposal. Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:The characterization of agreement to proceed with work is not correct and very misleadingMrDewire informed me that [redacted] had asked for and okayed the work which I subsequently found out was incorrect In any event, the initial use of MrDewire's company was through a detailed proposal to which I agreed, not an open-ended hourly calculation which I could not verify in terms of actual hours workedNor, did I ever agree to an hourly rate The observation about standing around is made regarding the people MrDewire had on siteMrDewire actually spent very little time at our property My complaint stands as originally statedMrDewire set the parameters or work by submitting a detailed Proposal (copy available upon demand)At no time was he, or his company engaged based on verbal statements because I would not have agreed to simply let him or his workers do a job not knowing what it would cost MrDewire correctly states that I normally returned home around 3:p.mWhen I did return home, his workers were already well into whatever portion of the job they were doingThis was the case with the front doorThe worker, in question, generally finished his work day within an hour or two of my returnI never saw what time he started work, nor did I see if he worked continuously so as to agree with an accurate calculation of hours When I did see "workers" it was mainly in relation to the original contract to which I had agreedI did, in fact observe that the "workers" spent more time talking to each other or standing/sitting around than doing actual work If the Revdex.com would like a copy of the original contract proposal for which I engaged this company,I will be happy to provided itMrDewire set the method for doing business then proceeded will work that was not covered by a similar contract proposal Regards, [redacted]
[redacted] , As we are christian company we have tried wholeheartedly to work this out with [redacted] In the spirit of Christmas we agree to accept his offer of settlementJim Dewire
When you called for us to look at your chimney you had said it was stories up and a steep roofI had told you for safety it was a two man job and would require a minimum charge of to set up, access what needed to be done with the chimneyIf it took longer than hrsthen we would charge additional at per man hourYou said go aheadYou said you would be at the house at 9:We set up ladder before 8:and assessed that the flashing needed roof cement to seal itWe waited to do that until you came very late about 9:Then you approved for us to do thatAt that point we had already expended an hourSealing flashing and taking our Ftladder down took some time which you said was one hour.I would like to settle this by offering you a refund of Jim Dewire
You were very clear with me that the leak was only when it rainedAnd you said you had already checked the plumbingPlumbing would leak without rain.I was very clear that it was a man job to get up on roof that high and it would be a minimum chargeYou called me to look at your roof /chimney flashing because you felt that was leaking and I was very clear that our minimum charge was You did not hesitate and said that would be no problem and wanted us to come out as soon as possibleWe sealed around the chimney flashing as you requestedThis is a maintenance item on a roof and the flashing had not been sealed for some timeJim
Another case where they really don't want work in 'downtown' Allentown
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I was not told there was a minimum charge. I was told how much it was per worker per hour. They were at my home for under hour. When I said "we" checked the plumbing, I was clear that was myself and my husband. Neither of us are plumbers or contractors. We were unable to tell where the leak was coming from. I showed the workers when they were at my home where the dripping was occuring and said we were not sure where it was coming from. They sealed the flashing on the roof and said they weren't sure if that would fix the problem. It didn't fix it. We continued to have a leak and had to call another company come out a few days later and repair the problem, which was from the bathroom. I should only have to pay for the one hour of work that was done, I would like to be refunded for the additional hour, $
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
Jim Dewire & Sons, Inc. claims they have "served the Lehigh Valley since 1965", but in reality, they refuse business to people who live in certain areas of the Lehigh Valley. I called Jim Dewire & Sons, Inc. to have minor deck repair work done on my townhome in Allentown. I waited 3 weeks to hear a response and did not receive a call back. I called once again and spoke with the owner who related to me that they refuse business to people who live in Allentown because of the crime. As upsetting as this was, I kindly asked him to possibly refer me to someone who does similar work. He related to me that there was no one that he knows of to recommend. I related to him that this was extremely unprofessional and found it hard to believe that after being in the business for 50+ years he could not steer me in the direction of another contractor. It was at this point that he hung up on me. I would not recommend such an unprofessional business to anyone who needs any type of repair work done. They did not have the decency to give me a call back and when they did they refused service. This is the main reason customers are being disappointed with businesses, customer service, or lack thereof.
You were very clear with me that the leak was only when it rained. And you said you had already checked the plumbing. Plumbing would leak without rain.I was very clear that it was a 2 man job to get up on roof that high and it would be a minimum 300.00 charge.You called me to look at your roof...
/chimney flashing because you felt that was leaking and I was very clear that our minimum charge was 300.00. You did not hesitate and said that would be no problem and wanted us to come out as soon as possible. We sealed around the chimney flashing as you requested. This is a normal maintenance item on a roof and the flashing had not been sealed for some time. Jim
[redacted],
As we are christian company we have tried wholeheartedly to work this out with [redacted].
In the spirit of Christmas we agree to accept his offer of settlement.
Jim Dewire
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:The characterization of agreement to proceed with work is not correct and very misleading. Mr. Dewire informed me that [redacted] had asked for and okayed the work which I subsequently found out was incorrect
In any event, the initial use of Mr. Dewire's company was through a detailed proposal to which I agreed, not an open-ended hourly calculation which I could not verify in terms of actual hours worked. Nor, did I ever agree to an hourly rate.
The observation about standing around is made regarding the people Mr. Dewire had on site. Mr. Dewire actually spent very little time at our property.
My complaint stands as originally stated. Mr. Dewire set the parameters or work by submitting a detailed Proposal (copy available upon demand). At no time was he, or his company engaged based on verbal statements because I would not have agreed to simply let him or his workers do a job not knowing what it would cost.
Mr. Dewire correctly states that I normally returned home around 3:00 p.m. When I did return home, his workers were already well into whatever portion of the job they were doing. This was the case with the front door. The worker, in question, generally finished his work day within an hour or two of my return. I never saw what time he started work, nor did I see if he worked continuously so as to agree with an accurate calculation of hours.
When I did see "workers" it was mainly in relation to the original contract to which I had agreed. I did, in fact observe that the "workers" spent more time talking to each other or standing/sitting around than doing actual work.
If the Revdex.com would like a copy of the original contract proposal for which I engaged this company,I will be happy to provided it. Mr. Dewire set the method for doing business then proceeded will work that was not covered by a similar contract proposal.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
The characterization of agreement to proceed with work is not correct and very misleading. Mr. Dewire informed me that [redacted] had asked for and okayed the work which I subsequently found out was incorrect
In any event, the initial use of Mr. Dewire's company was through a detailed proposal to which I agreed, not an open-ended hourly calculation which I could not verify in terms of actual hours worked. Nor, did I ever agree to an hourly rate.
The observation about standing around is made regarding the people Mr. Dewire had on site. Mr. Dewire actually spent very little time at our property.
My complaint stands as originally stated. Mr. Dewire set the parameters or work by submitting a detailed Proposal (copy available upon demand). At no time was he, or his company engaged based on verbal statements because I would not have agreed to simply let him or his workers do a job not knowing what it would cost.
Mr. Dewire correctly states that I normally returned home around 3:00 p.m. When I did return home, his workers were already well into whatever portion of the job they were doing. This was the case with the front door. The worker, in question, generally finished his work day within an hour or two of my return. I never saw what time he started work, nor did I see if he worked continuously so as to agree with an accurate calculation of hours.
When I did see "workers" it was mainly in relation to the original contract to which I had agreed. I did, in fact observe that the "workers" spent more time talking to each other or standing/sitting around than doing actual work.
If the Revdex.com would like a copy of the original contract proposal for which I engaged this company,I will be happy to provided it. Mr. Dewire set the method for doing business then proceeded will work that was not covered by a similar contract proposal.
Regards,
[redacted]
When you called for us to look at your chimney you had said it was 3 stories up and a steep roof. I had told you for safety it was a two man job and would require a minimum charge of 300.00 to set up, access what needed to be done with the chimney. If it took longer than 2 hrs. then we would charge additional at 75.00 per man hour. You said go ahead. You said you would be at the house at 9:00. We set up ladder before 8:45 and assessed that the flashing needed roof cement to seal it. We waited to do that until you came very late about 9:30. Then you approved for us to do that. At that point we had already expended an hour. Sealing flashing and taking our 40 Ft. ladder down took some time which you said was one hour.
I would like to settle this by offering you a refund of 75.00. Jim Dewire
[redacted], As we are christian company we have tried wholeheartedly to work this out with [redacted]. In the spirit of Christmas we agree to accept his offer of settlement. Jim Dewire