When you called for us to look at your chimney you had said it was 3 stories up and a steep roof. I had told you for safety it was a two man job and would require a minimum charge of 300.00 to set up, access what needed to be done with the chimney. If it took longer than 2 hrs. then we would charge additional at 75.00 per man hour. You said go ahead. You said you would be at the house at 9:00. We set up ladder before 8:45 and assessed that the flashing needed roof cement to seal it. We waited to do that until you came very late about 9:30. Then you approved for us to do that. At that point we had already expended an hour. Sealing flashing and taking our 40 Ft. ladder down took some time which you said was one hour.I would like to settle this by offering you a refund of 75.00. Jim Dewire
When I first met the
customers upon arriving at the job to work I assumed they...
were
husband-and-wife. I assumed they discuss things amongst themselves, to come to
a agreement, and could speak for one another. I understand better now why they
didn't seem to be acting as husband-and-wife since [redacted] made it clear that
they are just living in the same house. Not once did either [redacted] or [redacted]
say to me, I will discuss this with my spouse and give you an answer about work
to be done. It now appears to me decisions were being made Independently. I
only had brief moments of discussion while [redacted] was rushing out the door to
volunteer at a charity event throughout the whole time I worked there. [redacted]
seemed to come home around 3 o'clock each day which gave us ample time to
discuss what I had done and what they would further like me to do. [redacted] was
very pleased with my workmanship. He told me that they had recently had someone
work on the same doorway in question and the work has not held up. I found inappropriate
patching material used on the exterior of the door way. I found spackling,
which is supposed to be used inside to patch walls, not outside. I had to
completely remove the product and use epoxy instead. There were some rotted
areas, those I also repaired with epoxy. Caulking was not used to keep water
from entering. The lack of caulking caused much of the paint to peel. While
scraping and repairing the woodwork I decided to remove the bead of caulking
down each side of the woodwork where it meets the stone. It was then I
discovered the caulking was the only thing holding the brick pointing on the
house.When I removed the caulking the pointing came off with it. That revealed
a need for further work to be done. I explained that to [redacted] when he came
home and he agreed I need to fix the pointing.
When the doorway was completely repaired and caulked I was told to paint
it. I completely primed the whole project for good paint adhesion. The primer
was tinted the same color as the finish paint. I then gave it one coat of
finish paint. It actually looks pretty good at that point. I asked [redacted] if he would like me to give
it a third coat and he said go ahead. It is commonly known that you should have
two coats of finish paint for good coverage and protection. [redacted] was very
pleased with everything he saw and we discussed. [redacted] has a "friend
" that was also doing some painting and repairs around the house while we
were working there. [redacted] expressed that he was not pleased with his workmanship.
If I recall correctly, I was told he had been the one who had done the faulty
work prior to me working on the door way. Regarding the use of my cell phone, I
use it for business purposes only. For example, talking to the boss and the
office regarding the progress of the job and what I have discussed with the
customer. I also use it for checking the radar. During the time I was working
there I needed to know that there was no rain coming. We had some pretty small windows of
opportunity because of the unsettled weather trend at the time. I needed to
check the radar frequently. I had to make sure there wasn't any rain
coming. It doesn't do any good to expose bare wood by
scraping unless you can get a primer on it before rains and gets wet again. The
paint would loosen and peel more if it got wet.
After the paint is applied we need 2 to 4 hours drying time on a good
day before any precipitation would fall. It's very crucial to the I assure a
good outcome of the job to know the weather. We don't charge customers for
"standing around and talking". We only charge customers for the
actual work time on the job. Contrary to popular belief communication is an
important part of construction also, not just office jobs. ...⇄ Jeff
D[redacted]
You were very clear with me that the leak was only when it rained. And you said you had already checked the plumbing. Plumbing would leak without rain.I...
was very clear that it was a 2 man job to get up on roof that high and it would be a minimum 300.00 charge.
You called me to look at your roof /chimney flashing because you felt that was leaking and I was very clear that our minimum charge was 300.00. You did not hesitate and said that would be no problem and wanted us to come out as soon as possible. We sealed around the chimney flashing as you requested. This is a normal maintenance item on a roof and the flashing had not been sealed for some time. Jim
When you called for us to look at your chimney you had said it was 3 stories up and a steep roof. I had told you for safety it was a two man job and would require a minimum charge of 300.00 to set up, access what needed to be done with the chimney. If it took longer than 2 hrs. then we would charge additional at 75.00 per man hour. You said go ahead. You said you would be at the house at 9:00. We set up ladder before 8:45 and assessed that the flashing needed roof cement to seal it. We waited to do that until you came very late about 9:30. Then you approved for us to do that. At that point we had already expended an hour. Sealing flashing and taking our 40 Ft. ladder down took some time which you said was one hour.I would like to settle this by offering you a refund of 75.00. Jim Dewire
When I first met the
customers upon arriving at the job to work I assumed they...
were
husband-and-wife. I assumed they discuss things amongst themselves, to come to
a agreement, and could speak for one another. I understand better now why they
didn't seem to be acting as husband-and-wife since [redacted] made it clear that
they are just living in the same house. Not once did either [redacted] or [redacted]
say to me, I will discuss this with my spouse and give you an answer about work
to be done. It now appears to me decisions were being made Independently. I
only had brief moments of discussion while [redacted] was rushing out the door to
volunteer at a charity event throughout the whole time I worked there. [redacted]
seemed to come home around 3 o'clock each day which gave us ample time to
discuss what I had done and what they would further like me to do. [redacted] was
very pleased with my workmanship. He told me that they had recently had someone
work on the same doorway in question and the work has not held up. I found inappropriate
patching material used on the exterior of the door way. I found spackling,
which is supposed to be used inside to patch walls, not outside. I had to
completely remove the product and use epoxy instead. There were some rotted
areas, those I also repaired with epoxy. Caulking was not used to keep water
from entering. The lack of caulking caused much of the paint to peel. While
scraping and repairing the woodwork I decided to remove the bead of caulking
down each side of the woodwork where it meets the stone. It was then I
discovered the caulking was the only thing holding the brick pointing on the
house.When I removed the caulking the pointing came off with it. That revealed
a need for further work to be done. I explained that to [redacted] when he came
home and he agreed I need to fix the pointing.
When the doorway was completely repaired and caulked I was told to paint
it. I completely primed the whole project for good paint adhesion. The primer
was tinted the same color as the finish paint. I then gave it one coat of
finish paint. It actually looks pretty good at that point. I asked [redacted] if he would like me to give
it a third coat and he said go ahead. It is commonly known that you should have
two coats of finish paint for good coverage and protection. [redacted] was very
pleased with everything he saw and we discussed. [redacted] has a "friend
" that was also doing some painting and repairs around the house while we
were working there. [redacted] expressed that he was not pleased with his workmanship.
If I recall correctly, I was told he had been the one who had done the faulty
work prior to me working on the door way. Regarding the use of my cell phone, I
use it for business purposes only. For example, talking to the boss and the
office regarding the progress of the job and what I have discussed with the
customer. I also use it for checking the radar. During the time I was working
there I needed to know that there was no rain coming. We had some pretty small windows of
opportunity because of the unsettled weather trend at the time. I needed to
check the radar frequently. I had to make sure there wasn't any rain
coming. It doesn't do any good to expose bare wood by
scraping unless you can get a primer on it before rains and gets wet again. The
paint would loosen and peel more if it got wet.
After the paint is applied we need 2 to 4 hours drying time on a good
day before any precipitation would fall. It's very crucial to the I assure a
good outcome of the job to know the weather. We don't charge customers for
"standing around and talking". We only charge customers for the
actual work time on the job. Contrary to popular belief communication is an
important part of construction also, not just office jobs.
...⇄ Jeff
D[redacted]
You were very clear with me that the leak was only when it rained. And you said you had already checked the plumbing. Plumbing would leak without rain.I...
was very clear that it was a 2 man job to get up on roof that high and it would be a minimum 300.00 charge.
You called me to look at your roof /chimney flashing because you felt that was leaking and I was very clear that our minimum charge was 300.00. You did not hesitate and said that would be no problem and wanted us to come out as soon as possible. We sealed around the chimney flashing as you requested. This is a normal maintenance item on a roof and the flashing had not been sealed for some time. Jim