[redacted], As we are christian company we have tried wholeheartedly to work this out with [redacted]. In the spirit of Christmas we agree to accept his offer of settlement. Jim Dewire
When you called for us to look at your chimney you had said it was 3 stories up and a steep roof. I had told you for safety it was a two man job and would require a minimum charge of 300.00 to set up, access what needed to be done with the chimney. If it took longer than 2 hrs. then we would charge additional at 75.00 per man hour. You said go ahead. You said you would be at the house at 9:00. We set up ladder before 8:45 and assessed that the flashing needed roof cement to seal it. We waited to do that until you came very late about 9:30. Then you approved for us to do that. At that point we had already expended an hour. Sealing flashing and taking our 40 Ft. ladder down took some time which you said was one hour.I would like to settle this by offering you a refund of 75.00. Jim Dewire
You were very clear with me that the leak was only when it rained. And you said you had already checked the plumbing. Plumbing would leak without rain.I...
was very clear that it was a 2 man job to get up on roof that high and it would be a minimum 300.00 charge.
You called me to look at your roof /chimney flashing because you felt that was leaking and I was very clear that our minimum charge was 300.00. You did not hesitate and said that would be no problem and wanted us to come out as soon as possible. We sealed around the chimney flashing as you requested. This is a normal maintenance item on a roof and the flashing had not been sealed for some time. Jim
[redacted], As we are christian company we have tried wholeheartedly to work this out with [redacted]. In the spirit of Christmas we agree to accept his offer of settlement. Jim Dewire
When you called for us to look at your chimney you had said it was 3 stories up and a steep roof. I had told you for safety it was a two man job and would require a minimum charge of 300.00 to set up, access what needed to be done with the chimney. If it took longer than 2 hrs. then we would charge additional at 75.00 per man hour. You said go ahead. You said you would be at the house at 9:00. We set up ladder before 8:45 and assessed that the flashing needed roof cement to seal it. We waited to do that until you came very late about 9:30. Then you approved for us to do that. At that point we had already expended an hour. Sealing flashing and taking our 40 Ft. ladder down took some time which you said was one hour.I would like to settle this by offering you a refund of 75.00. Jim Dewire
You were very clear with me that the leak was only when it rained. And you said you had already checked the plumbing. Plumbing would leak without rain.I...
was very clear that it was a 2 man job to get up on roof that high and it would be a minimum 300.00 charge.
You called me to look at your roof /chimney flashing because you felt that was leaking and I was very clear that our minimum charge was 300.00. You did not hesitate and said that would be no problem and wanted us to come out as soon as possible. We sealed around the chimney flashing as you requested. This is a normal maintenance item on a roof and the flashing had not been sealed for some time. Jim