Jim Laabs Music

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you!
Regards,
[redacted]

We will deliver the keyboard on September 11, 2015.  We will call you with the time of delivery on that date when we are closer to the date of delivery.

We are currently working with this customer to resolve the complaint.Since receiving the complaint we have found that when the instrument was returned to us it was not shipped with insurance.  The instrument was also not packed for shipping by the customer.  Customer is currently working...

with packing store to look for reimbursement because of poor packing job by the packing store that led to the cello being received by us with a broken neck.We will update the complaint again when additional progress with the customer is made.Jim Laabs Music

Business states they have been in contact with the consumer and they have agreed to exchange the horn. They will be working on solidifying this plan.

Customer's snare came in on a shipment late last night.  It has been sent to him today. He has been called and given the tracking number.

We spoke with the customer, he has his tracking number and his accordion will be delivered on Monday, February 6th, 2017.  FedEx tracking for his package is: [redacted] He asked to close/cancel the complaint.

Mr. [redacted] and Jim Laabs Music was able to come to an agreement on a replacement cello.  Jim Laabs Music charged Mr. [redacted] $269 for a new cello, shipped by FedEx (tracking [redacted]).  The broken cello sent by Mr. [redacted] to Jim Laabs Music will be kept by Jim Laabs Music.  This was found to be satisfactory by both parties.  Jim Laabs Music has emailed Mr. [redacted] all necessary receipts and tracking information on 3-11-15 and has asked Mr. [redacted] to update the Wisconsin Revdex.com Complaint with his comments as well.-------------------- Thank you for adding this for us. [redacted] [redacted] [redacted]

Company states that the refund has been made.

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. i received your letter regarding the complaint submitted on 1/19/17 and I heard back from the company on Monday 1/30/17 and shipped the accordion to me on Tuesday morning via Fedex with tracking # [redacted]. I should be receiving the accordion on Monday according to Fedex. everything got resolved. thank you.
Regards,
[redacted]

We have spoken with [redacted] over the phone and he has agreed to return the accordion.  When the accordion has arrived we will issue a refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The store is refusing to replace the cello or compensate me for the cost of the defective cello.  They are instead trying to get the shipping company to pay for the cello. This is unacceptable because the cello was already damaged beyond repair when I sent it to them.  To claim against the shipping company would be committing a fraud.  I would like the music store to compensate me for the cost of the defective cello, $989.00.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...

is satisfactory to me.  Please be advised that the above captioned complaint has been satisfied. My credit card company has informed me that the business has refunded my money in full.Thank you for your assistance in this matter,

Review: On July 31st I placed an order with Pay pal invoice number 2452 for the amount of $1,385 USD for a KURZWEIL MP20 EBONY POLISH FATAR ACTION Digital Piano + $190 USD of shipping to this address:

For a total amount of $1,575 USD.

They promised to ship within 12-16 days of purchase.

It has been more than a month and I cannot get the business to ship the Piano to me. As I have repeatedly emailed and talked to the business, I need the item shipped as soon as possible, and they just keep delaying it.Desired Settlement: I want them to ship the Piano. I live in Mexico and I already told the store I need to pick it up on Sept 15th at the ship to address in Laredo Tx.

Business

Response:

The customer, a citizen of Mexico, is asking us to ship the piano for pickup to Texas so he can drive it over the boarder. We had agreed to do so and had spoken with the customer multiple times agreeing to do so. We have given the customer options for his delivery and we encourage him to call us at ###-###-#### to confirm the delivery date and time if he has any questions. We encourage the customer to also be patient and know that we will follow through on the deal we made with him.

Business

Response:

We will deliver the keyboard on September 11, 2015. We will call you with the time of delivery on that date when we are closer to the date of delivery.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you!

Regards,

I attempted to purchase a Trixon Karl Heinz Weimer Vibraphone
that Jim Laabs Music had advertised on Amazon. However, after placing the order they contacted me and informed that unit in fact was not available but I still could order and wait "2-3 weeks" for delivery. I agreed and on Dec 16th of 2014 we made a deal over the phone - I gave them my credit card and advised to go ahead with the order. For the start they charged me $257 higher (total $2555) than I'd pay if ordered the unit from Amazon. I was not pleased but decided I could live with that as I needed the instrument desperately. Then I've been having nothing but false promises to ship during FOUR MONTHS!!! Finally, on April 3rd I warned them I must have the instrument on hand by April 10th or I cancel the order as my client, a showbiz producer, could not wait anymore. They did not react. On April 10th I called and cancelled the order requesting the refund. A guy - [redacted] - told me "that's fine but it'll take a couple of days". 5 days later I called to check on status of my refund and the same guy answered - "I'm not going to give you the refund". Just like that!!! After four months of having my $2555 in their pockets, which is against the Visa/MasterCard regulations in the first place!!! Did he mean he was going to steal that sum or what? He was clearly warned that unit was no longer needed after 4 months of wait time while 2-3 weeks were committed. I had nothing left but to call my credit card and place a charge-back. Avoiding this business is highly recommended!

Review: I've now ordered almost $3000 of merchandise from Jim Laabs Music, over the span of 2 transactions. The first transaction was for a used euphonium in excellent condition on their webiste. I placed my order and received a call later that week that the item was "no longer available." They then offered me a brand new one at a discounted rate - about $70 (approximately 15% above my original order price) above what I would have paid for the used one. I didn't file a complaint because I was happy with the product.

Unfortunately, this seems to be a regular business practice for Jim Laabs. I placed a second order, this time for a new tuba, which was in stock - their used tubas looked to be of poor quality, so I didn't want to risk it. With the new tuba, I ordered a music stand and a mouthpiece. As with the last order, I received a call stating that the music stand was "no longer available," that the manufacturer discontinued it, yet it was still advertised on their site. I was once again offered a higher priced stand at a "discount" of about $20 above my original intended purchase, an increase of 50%. In addition the stand was not of the type I had requested - I had explained that I needed a fully-collapsable rehearsal stand, they sent a conductor's stand with legs that fold in, not what is understood in the industry as fully-collapsable. It was cheaper for me to purchase a new stand than to ship the one sold to me by Laabs back to them. They made no offer to take care of shipping or take the product back. The mouthpiece was not in stock either and didn't ship for almost 2 full weeks, despite their sales staff telling me that it was there and they were shipping it after the first 5 days.Desired Settlement: Jim Laabs needs to check its inventory and update their website. They need to stop these bait and switch tactics and refund my money for the music stand. I'll be glad to ship it back to them if they pay for shipping.

Consumer

Response:

On Wed, Nov 13, 2013 at 9:34 AM, [redacted] wrote:

The company contacted me Monday and the issue was resolved yesterday. Please close the complaint as resolved to the customer's satisfaction.

Review: On Monday February 24th I ordered a tenor saxophone mouthpiece priced at $139.00. The next day Tuesday February 25th, I received a phone call from Jim Laabs Music saying that they can't sell me that mouthpiece at that price. I quote from the salesperson "the price increase which we didn't know about price will be $156.00." He asked do you still want it. I said fine, just ship it to me.

After the phone call, I was upset. You advertise a price and change it. Plus that $139.00 price is still on your website for that tenor saxophone mouthpiece. That is unacceptable and false information. Later on Tuesday, I received an email saying transaction was successful priced at $139.00 with no shipping and no tax. Then I checked my credit card statement and I was charged $161.00.Desired Settlement: They should Honor the price at $139; however, I would like to refund my money. I thought I would give them a chance, but with two strikes

Consumer

Response:

On Sun, Mar 9, 2014 at 9:54 PM, [redacted] wrote:

[redacted],

Review: I ordered an accordion online. It was grossly misrepresented as having german reeds and 4 sets in the bass section. The accordion states on the face "Reeds Italy" and there is only 3 sets in the bass section. This aside, the accordion did NOT function, directly out of the box. Many of the oboe reeds did NOT work during the push operation of the bellows. I called them within hours of receipt of the product. They refused refund on a BRAND NEW product and offered only repair. Why would I want, or need, a brand new product repaired? I offered to even pay the return shipping. The return of this product will not cost them a dime yet they refuse to do the right and proper thing and accept the return.Desired Settlement: Even though the credit card company has "temporarily" reversed the charges so I don't have to pay interest on it, Jim Laabs can resubmit the charge within 45 days.

Business

Response:

We have spoken with [redacted] over the phone and he has agreed to return the accordion. When the accordion has arrived we will issue a refund.

I just purchased a new Schiller Studio Axial Flow trombone from Jim Laabs Music. The service was outstanding: same day shipping, next day delivery in Minnesota. The trombone is a tremendous value; highly recommended.

Review: I purchased a cello for my daughter in December for $989.00 In mid February, six weeks after giving the cello to my daughter the cello began falling apart. I contacted [redacted] at Jim Labbs and he advised me to have a repair shop in Virginia where I live look at the cello. I had two different repair shops look at the cello. They advised the cello was poorly constructed and can not be repaired. I again contacted Jim Laabs and also Vienna Strings, the same company and they requested I email them pictures of the damaged cello. I did so and they told me to ship the cello to them and they would send a replacement. I sent the cello using Fed Ex for $175.99. [redacted] from Jim Laabs contacted yesterday and advised the neck of the cello was now damaged and it could not be repaired, and they will not send me a replacement. I already had two experts look at the cello prior to shipping who advised the cello could not be repaired. So now I am out $989.00 and $175.00 for the shipping. I am requesting either reimbursement of my money,or that a replacement cello be shipped to me like they promised. I requested they send me photos of the additional damage to the cello and they have refused. Also keep in mind I had two experts look at the cello who advised it was poorly constructed and defective, so an additional damage suffered in shipping does not change the fact that it is a defective instrument. Also all of Jim Laabs and Vienna Strings advertisements make it appear the cellos are made in Austria, not in China. They even brag that the cello would have the signiture of an Austrian cello maker inside the instrument. This is very misleading.Desired Settlement: I am requesting to be refunded my expenses of $989.00 for the cello and $175.00 for having to ship the defective cello back to Jim Laabs, or they can do as they said they would and send me a replacement cello.

Business

Response:

We are currently working with this customer to resolve the complaint.Since receiving the complaint we have found that when the instrument was returned to us it was not shipped with insurance. The instrument was also not packed for shipping by the customer. Customer is currently working with packing store to look for reimbursement because of poor packing job by the packing store that led to the cello being received by us with a broken neck.We will update the complaint again when additional progress with the customer is made.Jim Laabs Music

Consumer

Response: