Jimmy Z Appliance Services

Review: Last March the Jimmy Z repairman said they could repair my microwave. He requested a $175 deposit and said the part I needed should be in in about a week. Months went by. No part. I called them again and again and all they could tell me was that they were waiting for it to come from China. Finally it came and they called me the day before my vacation to say they were coming out the next day. Obviously that did not work so they came out when I got back. The replacement part--which I believe was not a new part but just an attempted repair on my old part--did not work. I was told they would expedite it to be fixed under warranty, at the same place they previously sent it to. I was told it would be about 5 days. Again I waited quite a while and kept calling. I was given no assurances as to timing or that the part would really be fixed correctly this time. I was told I could cancel the service so I ultimately did. I asked for a refund of my $175 several times. At one point, in November, I was told that a check had just gone out. Later, when no check arrived, I was told that they would give me a refund but would deduct a $93 diagnosis fee. I demanded the entire amount and the woman on the phone said she'd talk to her boss and get back to me. She told me that all their phone conversations are recorded so her boss would hear my complaint. It is now January and I have had no call back and no refundDesired Settlement: Refund of my deposit and an apology

Review: I called Jimmy Z Appliance Services around the Sept 20, 2012 for a service call to check a washer and a dishwasher. I was quoted a service call fee of $90. I authorize the service call and since I was out of town I authorized them to charge my credit car $90. When the serviceman came my mother home. The service person did not give her a bill. They put a charge of $186.16 on my credit card. I have been calling them for months to refund me the rest. They have refused, although they have acknowledged the charge was wrong and should have been $90. The last conversation I had with them was on 28 March 2013. I asked the manager to get back to me no later than the end of business on on 29 March. He/She did not. Two other issues of importance: During my last conversation on 28 March they told me their charges should have been $133. That was the first time I heard that fee. Their explanation was that the serviceman looked at two appliances. At no time during my initial call and all subsequent calls for months was I ever told a $133 fee. In any case, the diagnosis of the dishwasher by the serviceman was wrong. He said we had to change the motor/pump in the dishwasher. The dishwasher did not need a new motor/pump, I fixed it myself by snapping into place the spray arm, that was all that was needed.Desired Settlement: I'd like to be refunded $96.16 (186.16 less 90)

Business

Response:

Business' Initial Response /* (1000, 8, 2013/04/26) */

On 9-25-13 the customer called and requested two estimates for repair of a dishwasher and a washing machine. Customer was explained that we do a free estimate WITH REPAIR otherwise it is a service fee of 85 (93.08 with tax) for the first appliance and 35 (38.33 with tax) for the second appliance. Customer agreed and a technician was sent out. The customer was out of town and had his mom on site. Over the phone the technician gave the amounts of the estimates to the customer, the customer approved repair cost with a deposit of 186.16 for repair over the phone with a credit card. That same day the customer called back and wanted to cancel repairs and only wanted to pay the service fee. In return we would refund his card the difference 186.16 - 131.41= 54.76. The customer called back and said he never agreed to pay the service fee and was never told there was a charge for a second appliance. The customer said he would dispute all charges with his credit card company so a refund of the difference was never done. All of our customers are aware of our service fee immediately when they call it is the first thing explained before we get any information. We have received notice from his credit card company that he is disputing all charges. We are willing to refund the customer 54.76 and only charge the service fee of 131.41 for the estimates given for two appliances.