I placed an order for a new pair of Beats Dre PowerbeatsWireless Black Headphones with Beach Camera on 4/11/ According to their website, this item was new condition and full warranty I received my item today on 4/13/Unfortunately, the item was not in new conditionThe box was not sealed and the cover was scuffedThere was a label with a serial # stuck on top of the original label The serial # did not exist The headphones were dusty and repackaged This item was either an open box item or a refurbished item I contacted the company and the not so helpful representative, [redacted] , tried to tell me she had the original serial # and she assured me the item was new and was shipped from the manufacturer and not Beach CameraThe serial number should be on the box and should be correct if an item is legitThis is very unethical This company needs to advertise their products with honest descriptions and operate and ethical businessI am returning the item to
Ordered a scooter from them on May when it arrived the box was trashed with holes it was raining heavy and im sure the electronics got wetWe sent this back to them and were told they would process a refund right away and it would take to days to get the money back that was a lie, now I get an email telling me it will take to days just to process a return and then to days for a refundThis is the worst company to deal with
I purchased a camera from this company on AmazonThey shipped it by FedEx Ground (cheap, unreliable and user-unfriendly) with a requirement for in-person signature and no option to hold at location, as it customers could be home all daySince I'm not home during the day, I contacted them right away (before the first delivery attempt) to allow the package to be held at a nearby pick up locationAfter one week and tens of emails and calls to them and FedEx Ground, it has still not been doneIn the meantime FedEx Ground has made three delivery attempts to my houseThe last email from the company's sales manager assured me that the package would finally be there tonightSure enough, it wasn'tAfter wasting hours of my time on this, I decided to cut my losses and get a full refund from Amazon
I placed an order on there website for a rather expensive drone bundle(yuneec q500)The description states that it comes with a specific accessoryYuneec SkyView glassesI then proceed down toBottom of the page and click on the bundle tabThere it says that included in the bundle are the SkyView glasses, but if you click on the kit includes tab it shows some cheap 10$ vr glasses that you need your phone forThis is clearly advertisement
Shady business practice - go with a better reputed online retailer instead! Their website had some DDRmemory listed at $ I put in an order and it was later cancelled The reason given was it was out of stock, even though their website showed the item still in stock, only now at a higher price Called and spoke with customer service and they gave an unconvincing half-hearted explanation that it was briefly out of stock and then they got some more and changed the pricing, all in the span of mere hours (yeah, right!) Then the CSR gave me the real reason: management cancelled the order because it was a price mistake They made it sound like the price was outrageously erroneous when in fact a competitor had the item for not much more at the same period of time [redacted] , [redacted] and the like usually honor their price mistakes, or at least tell you the truth from the start as to why your order was cancelled Do yourself a favor and buy from a better reputed online retai
I work for a public library and our library used [redacted] to purchase a new digital cameraWhen our package arrived from the company it had everything in the package except for the actual cameraWe received the package directly from the delivery truck and it was not tampered withThe company simply did not send the cameraThey are now saying that they did send it and there is nothing that can be doneWe basically spent over $on a camera bag and accessories for a camera that we don't haveWhen looking at later reviews of the company there are others who have had the same issueThey send accessories for items, but no the actual big ticket itemThis company is a scam!
I bought a vivofit activity tracker from them on Amazon that was defectiveI emailed the rep and they said the ship it and my return shipping would be refundedI shipped and they turn around and tell me its Amazons problemSMH I still haven't got my $back
I order a $camera kit from Beach Camera on [redacted] The company was late in sending the shipment, and when finally shipped, the shipment is missing several key items from the kit that was clearly advertised in the listing (battery grip, external flash, extra battery, camera case and bundled software) When contacted, Beach Camera only offered $partial refund when the missing items are worth hundreds of dollars Not satisfied at all
Ordered a drone their web site stated it was in stockHas been days since the order was placedCalled everyday the representative said something different everyday it will ship tomorrow it will ship tomorrowSeems that is the answer to get you off the phone
*BUYER BEWARE [redacted] I needed a camera lens for a shoot over a weekend as well as to take with me on a trip the following Monday morningI decided to purchase the lens from Beach Camera through [redacted] even through the pricing wasn't competitive but because it was guaranteed for same day delivery which was VERY important for me so that I'd have the lens in time for the upcoming shoot and trip I placed the order on a Thursday and was later told that I would not be receiving the lens until the next day which was okay with me since receiving it on Friday still allowed enough time to prepare with it On Friday I waited at home ALL DAY because the unheard of cheapo carrier Beach Camera chose refused to give any time frame besides 6am - 12am (which on its own is insane) So I waited and waited and waited for a package that NEVER arrived! As it started approaching 7pm I called the carrier again, only to be told that they would not be delivering the package because they received it late and the
Great prices Super easy to deal with Excellent Customer service Fast shipping My Chromebook arrived right on time (within a few days of placing the order) I am very pleased with my purchase, I would not hesitate to buy from them in the future and I have zero complaints
My complaint involves both a delivery as well as a refund issue I ordered [redacted] inch tv from this company through [redacted] The item was supposed to be delivered to my home on Friday, July 20, As of today, Tuesday, July 24, the tv has not arrived I have contacted Beach on numerous occasions for a refund They refuse to refund my purchase despite being aware and having proof that the TV was never delivered FedEx, the shipper cannot locate the TV and cannot say when it will be delivered, and admitted that it was never placed on the truck Instead they have told me that I have to wait until they track the package I have made it clear that their internal investigation with the shipper has nothing to do with me being entitled to a refund, particularly since I made it even clearer that I no longer want the item, and under my purchase agreement with them through [redacted] , that I am entitled to a full refund Their handling of this issue has not been acceptable and is frau
I order a digital SLR lens from Beach Cameras on 3/13/via Amazon I received the email stating my order was received on 3/13/ On 3/14/16, I received an email stating my order was shipped I contained a shipping number and estimated date of arrival of March 21, On March 21, 2016, I did not receive my shipment It was shipped via UPS I went to the tracking portion of UPS website and it stated that "Information was not Available." I contacted Beach Cameras with the issue I spoke to them on 3/24/16, 3/25/16, and 3/28/ I was told to wait on 3/24/until 3/25/so that they could do a package trace I called on 3/25/to see what they found on the trace They did not have any information for me on my shipment I was told to call back on 3/28/so that they had time to contact Amazon and UPS (again) as well as talk to their superiors about sending me another lens I called back on 3/28/to check on the orders statusThis time I was rudely spoken to by the
Purchased a Apple iPad and within less than days the product became defected I attempted to have it repaired under warranty and the seller did not reply to my requests timely I let them know via email that I was trying to work things out directly with them without having to file a complaint and they ignored me Furthermore, I then received a email from them and they directed me to send the product to a third party for warranty repair to later find out that they would not support the product I called and spoke with a floor Manager that provided me with his name (Saul A***) and he stated that he approved my request for a full refund and that he would email me a return label that I have yet to receive
Just Ordered A Brand New 55" Sony TV XBR-55X700D - 55" Class 4K Ultra HD TV Invoice [redacted] Date 10/8/ From Beach Camera Complaint First There Was Missing Parts The TV Stand & Brackets & Screws Contacted Sony They Replaced Then Set TV Up To Find Out TV Screen Was All Cracked ( Does Not Work ) We Contacted Beach Camera To Inform Them Of Problem But Since I No Longer Have Box Customer Service Stated They Could Not Take It Back She Said She Would Check And Call Us But We Never Heard Back That Was A Week AgoThis Was To Be Our Christmas Gift - We Put This On Our Walmart Card Whom We Have Contacted To Dispute Charges We Will Never Buy Online Again !
I placed an order for a new pair of Beats Dre PowerbeatsWireless Black Headphones with Beach Camera on 4/11/ According to their website, this item was new condition and full warranty I received my item today on 4/13/Unfortunately, the item was not in new conditionThe box was not sealed and the cover was scuffedThere was a label with a serial # stuck on top of the original label The serial # did not exist The headphones were dusty and repackaged This item was either an open box item or a refurbished item I contacted the company and the not so helpful representative, [redacted] , tried to tell me she had the original serial # and she assured me the item was new and was shipped from the manufacturer and not Beach CameraThe serial number should be on the box and should be correct if an item is legitThis is very unethical This company needs to advertise their products with honest descriptions and operate and ethical businessI am returning the item to
Ordered a scooter from them on May when it arrived the box was trashed with holes it was raining heavy and im sure the electronics got wetWe sent this back to them and were told they would process a refund right away and it would take to days to get the money back that was a lie, now I get an email telling me it will take to days just to process a return and then to days for a refundThis is the worst company to deal with
I purchased a camera from this company on AmazonThey shipped it by FedEx Ground (cheap, unreliable and user-unfriendly) with a requirement for in-person signature and no option to hold at location, as it customers could be home all daySince I'm not home during the day, I contacted them right away (before the first delivery attempt) to allow the package to be held at a nearby pick up locationAfter one week and tens of emails and calls to them and FedEx Ground, it has still not been doneIn the meantime FedEx Ground has made three delivery attempts to my houseThe last email from the company's sales manager assured me that the package would finally be there tonightSure enough, it wasn'tAfter wasting hours of my time on this, I decided to cut my losses and get a full refund from Amazon
I placed an order on there website for a rather expensive drone bundle(yuneec q500)The description states that it comes with a specific accessoryYuneec SkyView glassesI then proceed down toBottom of the page and click on the bundle tabThere it says that included in the bundle are the SkyView glasses, but if you click on the kit includes tab it shows some cheap 10$ vr glasses that you need your phone forThis is clearly advertisement
Shady business practice - go with a better reputed online retailer instead! Their website had some DDRmemory listed at $ I put in an order and it was later cancelled The reason given was it was out of stock, even though their website showed the item still in stock, only now at a higher price Called and spoke with customer service and they gave an unconvincing half-hearted explanation that it was briefly out of stock and then they got some more and changed the pricing, all in the span of mere hours (yeah, right!) Then the CSR gave me the real reason: management cancelled the order because it was a price mistake They made it sound like the price was outrageously erroneous when in fact a competitor had the item for not much more at the same period of time [redacted] , [redacted] and the like usually honor their price mistakes, or at least tell you the truth from the start as to why your order was cancelled Do yourself a favor and buy from a better reputed online retai
I work for a public library and our library used [redacted] to purchase a new digital cameraWhen our package arrived from the company it had everything in the package except for the actual cameraWe received the package directly from the delivery truck and it was not tampered withThe company simply did not send the cameraThey are now saying that they did send it and there is nothing that can be doneWe basically spent over $on a camera bag and accessories for a camera that we don't haveWhen looking at later reviews of the company there are others who have had the same issueThey send accessories for items, but no the actual big ticket itemThis company is a scam!
I bought a vivofit activity tracker from them on Amazon that was defectiveI emailed the rep and they said the ship it and my return shipping would be refundedI shipped and they turn around and tell me its Amazons problemSMH I still haven't got my $back
I order a $camera kit from Beach Camera on [redacted] The company was late in sending the shipment, and when finally shipped, the shipment is missing several key items from the kit that was clearly advertised in the listing (battery grip, external flash, extra battery, camera case and bundled software) When contacted, Beach Camera only offered $partial refund when the missing items are worth hundreds of dollars Not satisfied at all
Ordered a drone their web site stated it was in stockHas been days since the order was placedCalled everyday the representative said something different everyday it will ship tomorrow it will ship tomorrowSeems that is the answer to get you off the phone
*BUYER BEWARE [redacted] I needed a camera lens for a shoot over a weekend as well as to take with me on a trip the following Monday morningI decided to purchase the lens from Beach Camera through [redacted] even through the pricing wasn't competitive but because it was guaranteed for same day delivery which was VERY important for me so that I'd have the lens in time for the upcoming shoot and trip I placed the order on a Thursday and was later told that I would not be receiving the lens until the next day which was okay with me since receiving it on Friday still allowed enough time to prepare with it On Friday I waited at home ALL DAY because the unheard of cheapo carrier Beach Camera chose refused to give any time frame besides 6am - 12am (which on its own is insane) So I waited and waited and waited for a package that NEVER arrived! As it started approaching 7pm I called the carrier again, only to be told that they would not be delivering the package because they received it late and the
Great prices Super easy to deal with Excellent Customer service Fast shipping My Chromebook arrived right on time (within a few days of placing the order) I am very pleased with my purchase, I would not hesitate to buy from them in the future and I have zero complaints
My complaint involves both a delivery as well as a refund issue I ordered [redacted] inch tv from this company through [redacted] The item was supposed to be delivered to my home on Friday, July 20, As of today, Tuesday, July 24, the tv has not arrived I have contacted Beach on numerous occasions for a refund They refuse to refund my purchase despite being aware and having proof that the TV was never delivered FedEx, the shipper cannot locate the TV and cannot say when it will be delivered, and admitted that it was never placed on the truck Instead they have told me that I have to wait until they track the package I have made it clear that their internal investigation with the shipper has nothing to do with me being entitled to a refund, particularly since I made it even clearer that I no longer want the item, and under my purchase agreement with them through [redacted] , that I am entitled to a full refund Their handling of this issue has not been acceptable and is frau
I order a digital SLR lens from Beach Cameras on 3/13/via Amazon I received the email stating my order was received on 3/13/ On 3/14/16, I received an email stating my order was shipped I contained a shipping number and estimated date of arrival of March 21, On March 21, 2016, I did not receive my shipment It was shipped via UPS I went to the tracking portion of UPS website and it stated that "Information was not Available." I contacted Beach Cameras with the issue I spoke to them on 3/24/16, 3/25/16, and 3/28/ I was told to wait on 3/24/until 3/25/so that they could do a package trace I called on 3/25/to see what they found on the trace They did not have any information for me on my shipment I was told to call back on 3/28/so that they had time to contact Amazon and UPS (again) as well as talk to their superiors about sending me another lens I called back on 3/28/to check on the orders statusThis time I was rudely spoken to by the
Purchased a Apple iPad and within less than days the product became defected I attempted to have it repaired under warranty and the seller did not reply to my requests timely I let them know via email that I was trying to work things out directly with them without having to file a complaint and they ignored me Furthermore, I then received a email from them and they directed me to send the product to a third party for warranty repair to later find out that they would not support the product I called and spoke with a floor Manager that provided me with his name (Saul A***) and he stated that he approved my request for a full refund and that he would email me a return label that I have yet to receive
Just Ordered A Brand New 55" Sony TV XBR-55X700D - 55" Class 4K Ultra HD TV Invoice [redacted] Date 10/8/ From Beach Camera Complaint First There Was Missing Parts The TV Stand & Brackets & Screws Contacted Sony They Replaced Then Set TV Up To Find Out TV Screen Was All Cracked ( Does Not Work ) We Contacted Beach Camera To Inform Them Of Problem But Since I No Longer Have Box Customer Service Stated They Could Not Take It Back She Said She Would Check And Call Us But We Never Heard Back That Was A Week AgoThis Was To Be Our Christmas Gift - We Put This On Our Walmart Card Whom We Have Contacted To Dispute Charges We Will Never Buy Online Again !