Jimmy's Roofing, Siding, & Tree Service

Thank you for providing us with a copy of the consumer's complaint.  The account at issue has been assigned to an Account Manager who will assist her with resolving the account as she requests in her complaint.  We ask that she contact [redacted] at [redacted] ext [redacted] for further...

assistance.  We do appreciate the consumer making us aware of her concerns as well as giving us the opportunity to respond to those concerns.

Thank you for bringing the concerns of the consumer to our attention on 10/19/2017. After a review of our records, we did speak with the consumer on 10/19/2017 at her place of employment when Ms. [redacted] informed us that she could not take calls at this number. At that time, we marked the...

consumer’s place of employment number as a do not call in our system, and that number has not been called since. We have also established a re-payment plan with the consumer on the account in question and will leave that arrangement in place unless we hear otherwise from Ms. [redacted]. Please have the consumer contact Atlantic Credit & Finance at 8[redacted] Thank you

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Thank you for making us aware of the consumer’s complaint received on 5/18/2017. After a review of our records we did receive a voice mail from the consumer on 5/18/2017 requesting a return call. A representative attempted to return the consumer’s call that same day but due to a bad connection was...

unable to hear the consumer. The representative called the consumer back on 5/19/2017 and spoke to the consumer who gave us new account information to continue with the current payment plan. Please have the consumer contact their representative at [redacted] Ext. [redacted] or at [redacted] with any additional questions or concerns.Thank you

Thank you for your letter dated January 23, 2018 bringing the concerns of the above consumer to our attention.  A review of our records indicates we have received several communications from Mr. [redacted] requesting verification of the account in question.  Atlantic has responded by sending the...

consumer the required verifiable account documentation in each instance with no indication of returned mail.  We did reach out to Mr. [redacted] upon receipt of his complaint, and he has agreed to a re-payment plan on the account in question.  We hope this answers the consumer's concerns and please have Mr. [redacted] reach out directly to his representative at [redacted] with any additional questions or concerns.Thank you for your assistance and please feel free to contact us should more information be required.Sincerely,[redacted]Quality Assurance Manager

We have reviewed the consumer’s complaint as well as our records for the account at issue. Our records show that we dialed a number in an effort to establish contact with the consumer on 8/4/2016. Once it was determined that this number was not a good contact number for the consumer the number was...

marked do not call in our system and has not been called by this office since. After successfully establishing contact with the consumer on 8/5/2016, the consumer supplied us with her cell phone and requested that this be the only number we use to contact her on. We have complied with the consumer’s request and no attempts have been made to contact her except on the number she provided to us. Thank you for your assistance and please contact us should additional information be required.

Thank you for making us aware of the consumer’s complaint received on 8/26/2016. We want to assure the consumer that all of our associates are well trained in state and federal laws that are applicable to our business and regret the consumer had a negative experience. We take such allegations very seriously and appreciate that these concerns have been brought to our attention. At this time, Atlantic has ceased all communication with the consumer and will be returning the account, along with a copy of the consumer’s complaint to the current creditor, [redacted]

Thank you for bringing the concerns of the consumer to our attention on 8/1/2017. A review of our records indicates that Atlantic had no indication that calls to the consumer’s place of employment were inconvenient until receipt of the consumer’s complaint. Upon receipt of the consumer’s complaint...

the place of employment phone number was marked as a do not call in our system and  has not been dialed since. Atlantic has closed the account in question in our system and will be returning the account, along with a copy of the consumer’s complaint to the current creditor [redacted]. Please have the consumer contact [redacted] Consumer Support Service team at [redacted] Ext. [redacted] with any additional questions or concerns.Thank you

Thank you for bringing the consumer’s concerns to our attention on 12/5/2016. After a review of our records, we did receive an email communication on 12/5/2016 from the consumer requesting a return call. Atlantic promptly contacted the consumer on 12/5/16 and made arrangements with the consumer to...

settle the account. The account in question has been paid and closed in our system as settled in full. Atlantic will be returning the account in question along with a copy of this complaint to the current creditor, [redacted] as settled in full. Please have the consumer contact [redacted] with any additional questions or concerns.Thank you.

Thank you for making us aware of the consumer’s complaint received on 12/22/2016. After a review of our records, Atlantic does have two accounts in the consumer’s name in this office. Per the consumer’s request, Atlantic will be ceasing calls on the two accounts at issue and will be returning both...

accounts along with a copy of this complaint to the current creditor, [redacted] LLC to handle the consumer’s dispute accordingly. [redacted] can be contacted at [redacted]. Thank you