Jivam Skin Care

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below charges to my credit card were: april 17--- march 19-- march 19--for a total of not for 89.95..it was a free trial that was all I wanted..I received the product more than days after I place the order..I even forgot about the trialhow come I was suppose to cancel something that I didn't even received and was suppose to returned it days? ..anyway I paid anooother charge for april 17..no I don't agree...I want the credit for my please

Our company strives to make sure that our customers are 100% satisfied, so we take customercomplaints very seriouslyBefore customers commit to our day free trial, our customers haveto personally check the check-boxes and acknowledge the terms & conditions for our auto-ship programPlease see the following check-out http://www.jivamskincare.com/checkout.php for more information.We do, however, feel for this customer's concernsAnd, we strive to make sure that every oneof our customers are totally satisfiedFor this reason, we have refunded the customer backthe full refund of $This amount should reflect in the customer's bank statement within business days.Feel free to let us know if you should have any questions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Sorry I didn’t get back to you in time, but we just got power back from a day outage Couldn’t get to email Just for your info, we never received payment back Regards, [redacted]

Our company strives to make sure that our customers are 100% satisfied, so we take customercomplaints very seriouslyBefore customers commit to our day free trial, our customers haveto personally check the check-boxes and acknowledge the terms & conditions for our auto-ship programPlease see the following check-out http://www.jivamskincare.com/checkout.php for more information.We do, however, feel for this customer's concernsAnd, we strive to make sure that every oneof our customers are totally satisfiedFor this reason, we have refunded the customer backthe full refund of on 5/This amount should have reflected in the customer's bank statement within business days.Feel free to let us know if you should have any questionsTake care

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedWe have received our refund-Thank you for your help Regards, [redacted]

Jivam skin care ads for $(shipping only) free trial is a SCAMThey mislead customers to sign up for a subscription based program that then charges the customer with an $fee for the product receivedSo you don't pay for "just shipping" at allWhen I saw the charge on my credit card it was already too late according to the terms and agreements Jivam insists onBy the time the bigger charge hits your card, the daqy period is over and they refuse to refundI thought there was a day trial for any product purchased onlineIs that incorrect?
Anyway, don't buy from this deceptive and dishonest business!

Our company strives to make sure that our customers are 100% satisfied, so we take customer sans-serif;">complaints very seriouslyBefore customers commit to our day free trial, our customers haveto personally check the check-boxes and acknowledge the terms & conditions for our auto-ship programPlease see the following check-out page: http://www.silkeskincare.com/checkout.php for more information.We do, however, feel for this customer's concernsAnd, we strive to make sure that every oneof our customers are totally satisfiedFor this reason, we have refunded the customer backthe full refund of $This amount should reflect in the customer's bank statement within business days.Feel free to let us know if you should have any questions

Our company strives to make sure that our customers are 100% satisfied, so we take customer sans-serif;">complaints very seriouslyBefore customers commit to our day free trial, our customers haveto personally check the check-boxes and acknowledge the terms & conditions for our auto-ship programPlease see the following check-out page: http://www.jivamskincare.com/checkout.php for more information.We do, however, feel for this customer's concernsAnd, we strive to make sure that every oneof our customers are totally satisfiedFor this reason, we have refunded the customer backthe full refund of $This amount should reflect in the customer's bank statement within business days.Feel free to let us know if you should have any questions

Our company strives to make sure that our customers are 100% satisfied, so we take customercomplaints very seriouslyBefore customers commit to our day free trial, our customers haveto personally check the check-boxes and acknowledge the terms & conditions for our
auto-ship programPlease see the following check-out page: http://www.ultraantiaging.com/checkout.php for more information.We do, however, feel for this customer's concernsAnd, we strive to make sure that every oneof our customers are totally satisfiedFor this reason, we have refunded the customer backthe full refund of $on 3/31/2015.This amount should reflected in the customer's bank statement within business days.06/21/09:33pm By Admin - Refunded - $Trans-ID: ***Feel free to let us know if you should have any questions

This is clever SCAM marketing for skin careThe product gave no visible resultsThe claim is a 30-day supply (supposedly via customer service on the phone), the marketing details state a 2-week trial supply all you pay is shipping for $Then as an added bonus you can get a 2-week trial supply of derma soft ( I believe that is correct) eye cream for only $shippingI did not even want the eye cream but it only gave one functional option on the screen to progress to the next page and next thing you know you see a screen stating you just opted inMost people, like myself, would not be worried about a $trial eye cream and be o.kwith itAfter the immediate billing of $and days a consumer is then billed for the "free" trial product of $for the cream and $for the eye productI called the number on my credit card bill who was a third party and he informed me the skin care companies do this all the timeHe couldn't even tell me a number to get in touch with those who were billing me and kept apologizingHe truly seemed apathetic to the situationThe products themselves did not come with any contract and terms or contact information on any pagesOnce I called Jivam I was connected with ***Through tone and choice of words you could see they are well versed in their position in making the customer seem like an ieThere was no customer service on a refund or working with the customerIt's pretty much you agreed, you fell to our scam, thanks for your money! Then he went on to tell me it was a month supply of cream! I'm sorry but maybe for my year old daughterI don't use a lot of creamThis was at most weeksSo it's a marketing scam on the screen, in product, and through their representatives on the phoneSave your $and don't fall for this!!

Our company strives to make sure that our customers are 100% satisfied, so we take customercomplaints very seriously. Before customers commit to our 14 day free trial, our customers haveto personally check the check-boxes and acknowledge the terms & conditions for our...

auto-ship program. Please see the following check-out page: http://www.jivamskincare.com/checkout.php for more information.We do, however, feel for this customer's concerns. And, we strive to make sure that every oneof our customers are totally satisfied. For this reason, we have refunded the customer backthe full refund of $89.90. This amount should reflect in the customer's bank statement within 7 business days.Feel free to let us know if you should have any questions.

Our company strives to make sure that our customers are 100% satisfied, so we take customer sans-serif;">complaints very seriously. Before customers commit to our 14 day free trial, our customers haveto personally check the check-boxes and acknowledge the terms & conditions for our auto-ship program. Please see the following check-out page: https://www.silkeskincare.com/checkout.php for more information.We do, however, feel for this customer's concerns. And, we strive to make sure that every oneof our customers are totally satisfied. For this reason, we have refunded the customer backthe full refund of $89.90 on .This amount should reflected in the customer's bank statement within 7 business days.06/21/2015 09:57pm By Admin - Refunded - $89.95 Trans-ID: [redacted]Feel free to let us know if you should have any questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
charges to my credit card were:
april 17---89.95
march 19--89.95
march 19--89.95 for a total of 269.85 not for 89.95..it was a free trial that was all I wanted..I received the product more than 20 days after I place the order..I even forgot about the trial.. how come I was suppose to cancel something that I didn't even received and was suppose to returned it 15 days? ..anyway I paid anooother charge for april 17..no I don't agree...I want the credit for my 269.85 please.

Our company strives to make sure that our customers are 100% satisfied, so we take customer sans-serif;">complaints very seriously. Before customers commit to our 14 day free trial, our customers haveto personally check the check-boxes and acknowledge the terms & conditions for our auto-ship program. Please see the following check-out page: https://www.silkeskincare.com/checkout.php for more information.We do, however, feel for this customer's concerns. And, we strive to make sure that every oneof our customers are totally satisfied. For this reason, we have refunded the customer backthe full refund of $89.90 on .This amount should reflected in the customer's bank statement within 7 business days.06/21/2015 10:03pm By Admin - Refunded - $89.95 Trans-ID: [redacted]Feel free to let us know if you should have any questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Sorry I didn’t get back to you in time, but we just got power back from a 5 day outage.  Couldn’t get to email.  Just for your info, we never received payment back.
Regards,
[redacted]

Our company strives to make sure that our customers are 100% satisfied, so we take customercomplaints very seriously. Before customers commit to our 14 day free trial, our customers haveto personally check the check-boxes and acknowledge the terms & conditions for our...

auto-ship program. Please see the following check-out page: http://www.jivamskincare.com/checkout.php for more information.We do, however, feel for this customer's concerns. And, we strive to make sure that every oneof our customers are totally satisfied. For this reason, we have refunded the customer backthe full refund of $179.90. (in 2 parts 89.99 each)This amount should reflect in the customer's bank statement within 7 business days.Feel free to let us know if you should have any questions. Take care.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. We have received our refund-Thank you for your help.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  The business may either deposit the amount in my bank account, which is [redacted] or may issue a check in the name of [redacted].
Regards,
[redacted]

Our company strives to make sure that our customers are 100% satisfied, so we take customercomplaints very seriously. Before customers commit to our 14 day free trial, our customers haveto personally check the check-boxes and acknowledge the terms & conditions for our...

auto-ship program. Please see the following check-out page: http://www.jivamskincare.com/checkout.php for more information.We do, however, feel for this customer's concerns. And, we strive to make sure that every oneof our customers are totally satisfied. For this reason, we have refunded the customer backthe full refund of 89.99 on 5/20. This amount should have reflected in the customer's bank statement within 7 business days.Feel free to let us know if you should have any questions. Take care.

Review: On February 17, 2015 I purchased the following two products: Jivam Skin Care for $4.95 and [redacted] for $3.95. When I purchased the first item for $4.95 the internet promotion indicated that it was a FREE PRODUCT and that I was only paying for the shipping charges. After I purchased the Jivam Skin Care for $4.95, I was prompted by the website to add a second FREE product: [redacted] with a shipping charge of $3.95. I ordered both FREE products on the same day. Neither links to their website that I accessed indicated that both products were a TRIAL OFFER and that after 14 days I would be charged the full price. Their internet promotion had the word FREE for each product. On March 5, 2015 when I was verifying my bank account, I came aware of the fact that they had charged my [redacted] debit card TWICE for $89.95 without my prior consent or prior notice. I still have not received a notice of this charge from this company. On March 5, 2015 I called [redacted] and spoke to [redacted]. At first she indicated that she could not refund because the trial period had expired. Then she indicated she could refund me if I returned the products UNOPENED. I indicated to her that I ordered these FREE products by paying the shipping charges and that I had not consented to a trial period and had not authorized a new charges of $89.95 each. I also asked [redacted] for a return e-mail message confirming our conversation, which she adamantly refused to provide. I also requested a company e-mail address where I could confirm our conversation and she also refused indicating that it was ridiculous. This company has incurred in deceitful advertisement and lured me into purchasing items that were advertised as FREE. I would have never consented to this had I been made fully aware of their intentions.Desired Settlement: I would like a refund in the form of a check for $179.90, which is the equivalent of the two unauthorized charges to my [redacted] debit card in the amounts of $89.95 each. Due to these unauthorized charges I was forced to cancel my [redacted] debit card and request a new one, therefore the refund must be in a check for $179.90 payable to [redacted].

Business

Response:

Our company strives to make sure that our customers are 100% satisfied, so we take customercomplaints very seriously. Before customers commit to our 14 day free trial, our customers haveto personally check the check-boxes and acknowledge the terms & conditions for our auto-ship program. Please see the following check-out page: http://www.jivamskincare.com/checkout.php for more information.We do, however, feel for this customer's concerns. And, we strive to make sure that every oneof our customers are totally satisfied. For this reason, we have refunded the customer backthe full refund of $179.90. (in 2 parts 89.99 each)This amount should reflect in the customer's bank statement within 7 business days.Feel free to let us know if you should have any questions. Take care.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. The business may either deposit the amount in my bank account, which is [redacted] or may issue a check in the name of [redacted].

Regards,

[redacted]