J.M. Hoe'ing

After reading the letter that Ms [redacted] has sent to your office we have the following response to the issues that have been brought up.It seems that the first issue being brought up has something to do with advertising and a phone number and customer Service agent that is not our own Unfortunately, due to the fact that we here at the Travel Center do not sell or advertise any product which is does state on our documentation we cannot assist with any information, questions or complaints pertaining to such mattersMs [redacted] would need to contact the company that did advertise the product to her in order to file a complaint with that company, we cannot answer on behalf of another company.The next issue that can be read on the complaint that Ms [redacted] has submitted seems to be that she requested a refund and never received the response that the refund department sent to her, unfortunately due to the fact that the refund Ms [redacted] requested was responded to on 5/6/via email and our customer service department was not contacted by Ms [redacted] pertaining to the issue until 8/10/we really cannot state anymore towards the issue except that on that same day 8/10/the refund department was contacted and instructed to re-forward the previously sent response to the customer and to the email that was Submitted to us by the customerUnfortunately it seems that this complaint was filed previous to Ms [redacted] calling and having our customer Service department contact the refund department to have the request response re-sent to herDue to this fact that would be why Our Customer Service department constantly let Ms [redacted] know that unfortunately until this complaint is closed and until we receive something in writing stating that no legal nor negative action will be taken against our company, the customer service department could not assist herIt is company policy that if there is an open complaint against the Travel Center that the customer service and refund departments cannot assist a customer until that complaint is resolved and closedOnce the complaint is closed the departments may resume contact with the customer and assist in all of the customers needs.At this time we see that Ms [redacted] is still requesting her full refund, in order to close this matter We will be more than happy to do soPlease have Ms [redacted] first close the complaint, after this is completed she may email the refund department at [redacted] accepting the full refund and referencing this complaintThe refund will be processed and at that time our business will be concluded with Ms [redacted] Sincerely,The Travel Center Staff

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:We did not make assumptions We were told that the first itinerary sent was good for hours and then would not be active any longer We were NOT told that if we let that one go that we could not make another request for a different schedule Regards, [redacted] ***

After reading over the provided rejection letter we have the following response.Unfortunately we must state that we cannot truly comment on whether [redacted] can re-submit for another quote for her vacation or not as that is something she would need to speak to the booking company aboutIn terms of assumption we can however comment and state that no customer should ever assume anything, we do recommend that documentation that is signed is read over before being signed so that the customer may receive the facts instead of working to build their vacation off of assumptionAt this time [redacted] ***' file is expired, customers have a year from the date of activation to book their vacation, this information is generally provided to the customer on the voucher that the customer sends to our company, ( [redacted] kept this voucher and sent in written form all of the information that was needed to activate), it is also provided on the information sent to the customer with the "Booking Information Needed" form which the customer signed and returned as previously stated [redacted] activated on 5/28/2016, it has clearly been a year since this timeWe are sorry [redacted] is not satisfied but as [redacted] stated, much of what her and her husband had done during the planning of this vacation was make assumptions, unfortunately we here at the Travel Center cannot work off of assumptions and this is why we have documentation stating all terms and conditions including the refund policyThe refund policy clearly states that once a customer is sent to the booking company no refunds can be providedWe must deny the refund request once again.We do hope that all is well with [redacted] health and we are sorry for the situation

After reading over the letter Ms [redacted] has written as a complaint against our company we see that there is unfortunately not one single question for our company to answer so we will do our best to give a proper response to this complaint.It seems Ms***'s main complaint is that she never received the email for the "VRC Welcome Letter" that we sent on 6/5/containing the codes for her to begin booking her vacation with the booking company and that Ms [redacted] expected our company to contact her after having not received this emailUnfortunately we here at the Travel Center have no way of knowing if a customer does or does not receive this email because it is up to the customer to use the email to contact the booking companyAt this point we would not know whether the customer has done so because from that point on the customer is working with the booking company and no longer sending documents to our companyMs [redacted] states that she tried multiple times to call our company, unfortunately we are a very busy company and sometimes it is hard to get through so we do apologize for that inconvenience but the busy message does provide out customer service email address and other documentation provides this as well so at any time she could have emailed to let us know she had not received this emailIn checking our email records, she did notTherefor we could not assist her because we had no idea what was going on.Ms [redacted] claims that she has received no further documents, this is trueDue to the open complaint that Ms [redacted] has with you we have terminated all contact from our company until the time that the complaint is closed.At this time Ms[redacted] states that she will be awaiting a full refund from Donna the comptrollerUnfortunately Donna the comptroller is not authorized to issue a full refund, she is authorized to offer the partial refund of $previously offered in the last response to Ms***'s complaintAt this time, no more than the $70,refund will be authorizedIf Ms[redacted] wishes to request this partial refund she will need to follow the previously given instructions and email the refund department at [redacted] accepting the partial refund given to her through the Revdex.com Complaint.Sincerely,The Travel Center Staff

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because:
Dear ***,
I’d like to first address that my name is Ms*** ***, The Travel Center would know my sex if they had bothered to reach out to meAlso, the disrespect and attitude in the letter they sent back addressing my claim is appallingIf they were a legitimate company they would bend over backwards to make sure I receive what I paid for and do it on a silver platter, not explain that I’m incompetent at understanding the process of buying a vacation
The bottom line is if the codes were sent, this wouldn’t be an issueThe Travel Center did not hesitate to send the Revdex.com proof of the Booking Information Needed but why haven’t they brought forth the proof of sending me the booking codes through email on June 5, 2015? If they had just sent me the booking codes this would have been avoided
I urge you to call their business line at ###-###-#### so you yourself can experience that this line is fraudulentI have called this number over times throughout the span of this month at all different times during the work day and not once has anyone EVER answeredI am sorry, but this is not a coincidence
“Advertising issues” were stated because on the first page of the Booking Information Needed document (that they failed to provide to you) The Travel Center clearly states “after the vacation has cleared, you will be sent information to begin finalizing your vacation with the booking company within business days.” So if I filled out, mailed and faxed this document & it was stated that it was received on June 3, then why has not one person from the travel center reached out to me to say my paper work has been received, my paperwork is being processed, or return any of my phone calls, but have finally reached back out to me once the Revdex.com has made contactThe only real proof you need to know this is a scam is their track record on the Revdex.com website: F rating and total closed complaints (just in the last year) that vary in advertising/sales issues, billing/collection issues, delivery issues, and problems with product/service
To continue on with explaining MS***’s complaints, the confirmation email confirming activation states “Please take note that you have a full year from the date of activation to return this document to us here at the Travel Center by either fax, mail or email.” I have a year to return the document according to The Travel Center so it is my right and choice to have waited to submit the documentationI have not stated that I did not receive an activation confirmationI stated I did not receive a booking confirmation
I have not and have yet to receive any more documents, or booking codes from this company, especially further booking instructionsIf The Travel Center would like to show proof of the further documents that were sent out to myself on June 5, then that would be GREATLTY appreciated
The Travel Center does not provide a phone number on their “booking information needed” documentThey provide a fax number and an addressUpon googling the company I was able to find their phone number’s only listing on the Revdex.com’s website
There is a sales issue because I purchased something and was directed to the travel center and have yet to receive my next steps or “codes” that they keep stating they sent to me on June 5, I have not received postal mail or emails from the travel center since before sending in my booking information paperworkSo clearly The Travel Center isn’t holding up to their end of the arrangement
I am fully aware of the processAs a matter of fact, it is the Travel Center who is not “aware of the process” because no booking codes have been sentThey are supposed to provide me with the means to further book my vacation and have not yet done so.I will not accept the $refund or the “booking codes” at this pointI will be patiently waiting for Donna the Comptroller to promptly respond and process my full refund of $138.Regards,*** ***

September 8th, 2015Dear *** ***,After reading the letter that *** *** has sent to your office We have the following response to the issues that have been brought up.It seems that the reason that *** *** is rejecting our previous response is because he is stating that We have not contacted
him nor has he been able to contact the Travel CenterDue to the fact that *** *** has an open Revdex.com Complaint with you against Our company we would not be contacting *** *** until the complaint has been closed, nor would we be assisting *** *** with any information until that timeHowever, in *** ***' file there is no record of *** *** contacting our company at all so we are sorry that he fills he has not been able to contact us but there is not only a phone number available but an email and fax as wellAt this point if he could not contact us from all three ways available we are not sure that he was actually trying to contact our company at all.Due to the fact that this is the only issue that *** *** has brought up We cannot assist him any further, if he wishes to speak to a representative he must first close this complaint, than he may call the Customer service number at 1-800-861-or email Info Travel Center@***.ComEither form of communication will be able to assist *** *** once this complaint has been closed.Thank you, The Travel Center Staff

After reading over *** ***'s complaint we have the following response.We here at The Travel Center are not completely sure what *** *** is referring to, *** *** sent to our company by another company*** *** never paid our company any fees though we did however send her the
information to book her vacation she has never paid our company any fundsAt this time we cannot assist *** *** in this complaint as she is looking for a refund of funds that she did not pay to our companyWe urge *** *** to look over her documentation and contact the company that she claims she paid these fees to as we have no record in our system of any fees paid to our company

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: we do not feel like the service we were promised has been providedWe were sent to tbius company, we did not choose themWe read and followed the guidelines as were given us, in hopes to eventually book and take a vacation We did call them to ask for guidance a few times before being forwarded to the booking company, whom we did not choose as well We feel that we were deceived in following their guidelines and we discovered that the two companies conveniently work together , but each company will not take any responsibility They keep telling us to call or contact the other It was a vicious cycle with no end or help from either company I do have record of dates and times where I called or contacted this company (or waited on hold for extreme length of time and had to eventually hang up and try again at a later time) just to try to get assistance
Regards,
*** & *** ***

I have read over the complaint provided by Mr*** and will do my best to address the issues that he has brought to our attention.In reading over the letter | see that the first problem that they have addressed in the letter would be "advertising issues", unfortunately we here at the Travel Center
do not sell or advertise anything at all so to this complaint the only thing that we can say is that unfortunately it does not seem as if the complaint is being directed at the proper companyThis advertisement issue is clearly stated on the documentation sent to Mr*** that he personally has signed and returned to our companyOn the document called the “Booking Information Needed" form it specifically states the following which I have highlighted on the copied and included document for you"The Travel Center is not responsible for any advertisement of any product you purchased or written and verbal agreements made by the company you purchased it fromIf you have any questions about the package please call that company"The above quote is again, highlighted for your convenience on the document that we have included in this mailingIt is a copy of the document that Mr*** signed and returned via fax to our company on 6/3/at 10:AM.To continue on with explaining Mr***'s complaints it would seem that his second complaint would be that the Travel Center "Sit's on payments for extended periods of time"This is simply not true as the same day that Mr***'s activation fee was received a confirmation email was sent to himMr***'s activation was received on 3/17/2015, this same day the confirmation email was sent to him and it was not until 6/3/that he returned that document via fax, it would seem that it is he who was "sitting on our documentation" and not returning itWe have no notes on his file stating that he called at any time claiming to have never received it nor was It resent to him, this means that Mr*** received it the first time that it was sent and never returned the document to usOnce Mr*** returned this document he was quickly sent out the next step of the procedure on 6/5/so that he may be able to begin booking with his booking companyThis email contained the codes and information for Mr*** to be able to use the booking company, these codes were purchased on his behalf as it states on the “Booking Information Needed" document.Mr***'s third complaint seems to be that he could not contact our company nor was any company contact information providedThis is not trueNot only is the company contact number contained on the original documentation that Mr*** sent in to activate his promotion but it is also sent in every email that is sent to a customer, along with the company name and mailing address so we are very sorry if Mr*** couldn't find it but this is not a problem that we can assist him withIn terms of never being able to get in contact with us via phone once he found the number, we are once again sorry for thisThough our phone lines are busy and we do not accept voicemails due to the constant activity of our phone representatives causing them to be unable to make out calls, it does state on the recorded message that you may email the customer service department or to please call back so that a representative can assist.Mr***'s fourth complaint, which is out of turn of the complaint order before he asks for a resolution would seem to be that there is a sales issue because he feels as if he paid for a Service that he has not receivedUnfortunately we here at the Travel Center once again do not sell anything, Mr*** on his own accord sent an activation fee to our company so that we may purchase the booking codes to the booking company on his behalf and we have done thisThese codes and information were emailed to him on 6/5/At this point we here at the Travel Center have done our job, it is Mr***'s decision to use the information to contact the booking company at this point.Mr***'s final request seems to be that we here at the Travel Center remove his credit card and banking information from our system as well as any further information that we have on him after providing a full refund of his fundsAt this time we have no credit card or banking information within our system as this is not something that we do here at the Travel CenterWe do not process credit cards nor do we retain any banking informationThe only bank information that would come to our company would be information on a check provided by a customer that has sent an activation to us, this information is not retained nor documented it is simply sent to the bank so that the payment may be processed.At this time it is unfortunate that Mr*** seems so dissatisfied with our company since we have done nothing but what has been asked of us but we do however understand because it seems he simply does not understand the process nor has he retained the information that has been given to himPlease see that on the documentation Mr*** sent to our company signed and dated on 6/3/called the “Booking Information Needed" Form it states the following refund policy,"Any changes or cancellations made later may result in a small administrative change feeOnce Travel Center documents and booking codes are ordered and purchased by the Travel Center at your request, there cannot be any refunds of any fees collected by the Travel Center"This information has been highlighted on the included document.Generally there are no refunds provided by our company once the email has been sent out with the booking codes, this email was sent out to Mr*** on 6/5/after we here at the Travel Center had purchased and supplied him with the booking codes at his requestAs a show of good faith that this will close the complaint with you we are willing to offer Mr*** a partial refund of $70.00, we feel that this is more than generous considering our refund policy at this time.If Mr*** wishes to receive this partial refund please have him contact our refund department by email at ***Please make sure that he references Donna the Comptroller and that he accepts the partial refund of $so that the request may promptly be responded to and processed.Sincerely, The Accounting Office

June 9, 2015Dear *** ***,In reading the customer's statement of the problem I am even more confusedOur last correspondence with *** *** was back on May 1, over two years ago*** *** must have our company confused with some other companyWe have nothing on file that a refund was requested
from *** ***The booking documents that *** *** ordered from the Travel Center were shipped via certified Mail on April 1, The signed document from *** *** has our refund policy of “Once travel documents and booking codes are ordered and purchased by the Travel Center at your request, there cannot be any refund of any fees collected by the Travel Center”The refund request he is speaking of must have come from the booking company or the promotional company that sent *** *** to us *** ***.Since the file is over two years old and all of the documents that *** *** ordered have either been used or have expired no refund can be issued from the Travel CenterI suggest that *** *** look over the documentation he has from the company that said they would refund the $since that was not the Travel Center.Sincerely, The Accounting Department

August 17th, 2015Dear *** ***,After reading the letter that *** *** has sent to your office We have the following response to the issues that have been brought up.At this time it seems that *** *** does not have a single question to address nor anything that we could provide an actual answer
to*** ***'s entire complaint is just that, a complaint with allegations and comments pertaining to our business practices that are not only untrue but also more or less accusationUnfortunately due to this fact, there is nothing that We can say in regards to this complaint, no questions to answer or issues to resolveIn regards to *** ***'s "desires outcome" all We can say is that we do not advertise anything here at the Travel Center, We are a fulfillment company that's job is to send customers to a booking company that can book the vacation that they are looking forWe have done our job for *** ***, if he has a problem with the vouchers advertising he would need to contact the company that advertised the product to himSincerely, The Travel Center Staff

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint:
I am rejecting this response because:
This response doesn't even make any sense!! They put we have no idea about the first portion of my complaint, and don't fax to companies or take payment over the phone!! but then in the next sentence their talking about their policies and quoting their refund policy etcThis company or companies needs to be shut down!!!!!! I've seen so MANY complaints online with this company taking people's money, it's terrible!!!! For me it's not just about the money, This whole thing started with a fax to my place of work and I purchased this for a gift for my parents Anniversary, thats the sad thing, I just don't want this to happen to other hard working people!!!!
Regards,
*** ***

After reading over the provided rejection letter we have the following response.Unfortunately we must state that we cannot truly comment on whether *** *** can re-submit for another quote for her vacation or not as that is something she would need to speak to the booking company aboutIn terms of assumption we can however comment and state that no customer should ever assume anything, we do recommend that documentation that is signed is read over before being signed so that the customer may receive the facts instead of working to build their vacation off of assumptionAt this time *** ***' file is expired, customers have a year from the date of activation to book their vacation, this information is generally provided to the customer on the voucher that the customer sends to our company, (*** *** kept this voucher and sent in written form all of the information that was needed to activate), it is also provided on the information sent to the customer with the "Booking Information Needed" form which the customer signed and returned as previously stated*** *** activated on 5/28/2016, it has clearly been a year since this timeWe are sorry *** *** is not satisfied but as *** *** stated, much of what her and her husband had done during the planning of this vacation was make assumptions, unfortunately we here at the Travel Center cannot work off of assumptions and this is why we have documentation stating all terms and conditions including the refund policyThe refund policy clearly states that once a customer is sent to the booking company no refunds can be providedWe must deny the refund request once again.We do hope that all is well with *** *** health and we are sorry for the situation

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because the company that in which it goes by names Travel Center/ *** *** *** I put a deposit of $for people to travel didn't send me any information that was agreed on regarding trips and when I called they would hang up on me A representative for Call For Action operator #** expereince the same issues business are rude and hanging up the phone I just want a full refund of the deposit that I made for $I have checks and money order proof that was cashed by this establishment.
Regards,
*** ***

In reading over the letter that you have provided containing Mr***'s complaint we have noted a few issues to address and will do our best to cover these issues in our response.It seems that one of Mr***'s main complaints seems to be that he was told he would only be responsible for a certain
amount of fees on the voucher that he returned to our companyUnfortunately this information is highly confusing to us because it states the following on the documentation that Mr*** filled out, signed and returned to us with his activation fee; “Travelers are responsible for all government taxes, activation and booking feesTaxes and fees for these vacations depend on length and season of Travel" This is the first sentence under the "General Provisions Regarding Vacation Packages" on the back of the document that Mr*** returned filled out and signed to our companyThis information has been copied from Mr*** file, highlighted and included for your convenienceWe here at the Travel Center are confused because at no point on this voucher does it state a specified vacation price, in fact it states that Mr*** will be responsible for more than the activation feeWe are sorry if Mr*** is confused by the email he received containing the information to be sent to the booking company so that he may register with the booking company and send in the booking fee but please note that it states specifically in the above referenced quote that Mr*** would be responsible for a booking fee as well as the activation feeIt is not our job at the Travel Center to make sure that Mr*** has read these terms and conditions before signing and returning the filled out document with his activation fee.Mr*** second major complaint is that he was having a hard time contacting our company, for this we do apologizeUnfortunately our customer service representatives happen to be busy all hours of the business day So if at any time it is hard to get through or the busy message is reached the recording does give the customer service email address for convenience so that the customer does not have to constantly continue to call, it does not seem that at any time after Mr***e received his activation email or his "VRC Welcome Letter" email sending him to the booking company that he sent us an emailWe have checked our records for thisUnfortunately this means that at no point would we have known Mr*** was having a hard time getting through nor would we have known he was having a problem so that we could try to address or explain the process for his better understanding.It seems Mr*** last issue within his complaint is that he believes the "Tactics and policies utilized by the persons giving these seminars" are immoral and unethicalWe would like to apologize for this believe that Mr*** has, unfortunately we are not the company that puts on the seminar that Mr*** went to nor do we have anything to do with these seminars as it plainly states on the "Booking Information Needed" form that Mr*** signed and returned to our company on 7/5/It states the following;"The Travel Center is not responsible for any advertisement of the product you purchased or written and verbal agreements made by the company you purchased it fromIf you have any questions about the package please call that company" This directly shows that We do not sell or advertise any products, if Mr*** would like to discuss the advertisement of the product he received to go to the seminar he would need to contact the company that held the seminar.In conclusion Mr***e states that he wishes his activation see refundedWith further investigation into his file all of the above provided information showing that Mr***'s entire reason for wanting a refund seems that he thought he was not to pay any more funds after the activation, we will not be able to provide his refund to himEvery document that Mr*** received and sent to our company shows that this information is not accurate, it states specifically in the above quoted information that Mr*** would be responsible for more feesWe are sorry that Mr*** seemed to not read the information on the voucher he received before sending it in, unfortunately once again we must state that it's not our job to make sure that Mr. *** reads a document before filling it out and returning itWe here at the Travel Center do our best to make sure all information is given upfront before the customer begins the processPlease note that on the "Booking Information Needed" form that Mr*** filled out and returned to our company on 7/5/it states the following refund policy; "Once Travel documents and booking codes are ordered and purchased by the Travel Center at your request, there cannot be any refunds of any fees collected by the Travel Center”Once Mr*** returned his "Booking Information Needed" form, those codes and documents were purchased and emailed to Mr*** on 77/to which on 7/7/he filled out the registration form online and submitted it on the website with the booking companyMr*** also states that he completed this step by referencing the amount of the booking fee that he is to send to the booking company within his complaintThis means that at this time we have no obligation to return Mr***'s fundsWe are sorry for the inconvenience to Mr***, if at any time he had questions pertaining to the process or about any funds that he would be responsible for he should have contacted the customer service phone line or emailBoth are provided to each and every customer as a contact option.Sincerely,The Travel Center Staff

July 20, 2015After reading over the brief letter from *** *** We Will do our best to assist with and answer all questions that he has listedAt this time it seems that *** *** is stating that there has been no communication between himself and our company, unfortunately a long
string of emails shows that this is not trueAt this time we are sorry if at any time *** *** was having a hard time getting through on the phone line but the booking company had already been contacted and *** *** had already been emailed the documents that he needed to begin finalizing the booking of his vacation on 5/14/We can only apologize at this time that he has been seeming to have such a hard time getting through and hope that he will call or email our company in attempts to rectify that situationAt this time we cannot contact the booking company on his behalf to have the previously sent email re-sent to him because this case must first be closed.If *** *** would like to close this case he may give our company a call at ###-###-#### after doing so to gain assistance on receiving the previously sent documentation, all customer service agents will be more than Willing to assistSincerely, The Travel Center Staff

May 3, *** *** ***RE*** ***Dear *** ***,After reading *** *** rejection letter to your agency it has become Crystal clear that *** *** does not knoW What she is rejecting Or to Which Company she is rejecting what to.The Travel Center is not the Company that *** *** paid the amount of $to*** *** should not be sending her Complaints to The Travel Center because *** *** *** is not answering their telephones*** *** should not be COmplaining to your agency about The Travel Center at allThe Travel Center cannot be held responsible for *** *** *** hanging up on her.I do not knoW any other Way to explain this to *** *** other than The Travel Center is not *** *** ***The Travel Center Cannot be held responsible for anything that *** *** *** has done or is not doingSince The Travel Center is not *** *** ***.*** *** needs to Open a Complaint With your agency against the Company that she paid the $to*** *** needs to Contact that Company for the refund she is seekingJust because The Travel Center answers her questions and Concerns With your agency that does not mean that *** *** can keep this Complaint Open against The Travel CenterThe Travel Center has provided you and *** *** *** *** ***'s information that We had on fileThere is nothing else that The Travel Center can do for *** ***.Since all of the questions and Concerns have been addressed by The Travel Center that *** *** has asked Concerning The Travel Center that Was prior to this rejection letter that since it is not related to The Travel Center or the Concerns she is rejecting Cannot be anSWered by The Travel CenterSince The Travel Center is not the Company that Collected the amount that *** *** is requesting to be refunded this case should be closed.With all this being Said The Travel Center will not be responding to any other questions, Concerns that *** *** has with your agencyThe Travel Center has made every attempt to acknowledge *** ***'s ConcernsThe Travel Center as stated the facts Concerning *** ***'s fileThe Travel Center has explained the steps that Were taken by *** ***The Travel Centerprovided the documents that *** *** signed and returned to The Travel CenterNo further Communication is required from The Travel Center so none will be forth Coming

September 16, 2015Regarding the letter of complaint sent from *** *** I will do my best to answer each issue brought to my attention within this responseTo begin our response it seems that *** *** is a bit confused*** *** is referencing the fact that he purchased a vacation package that
he never received, unfortunately this is not something that we can provide assistance with because we do not sell vacations or packages nor do we advertise anything at all*** *** was sent to our company so that we could provide him with information to a booking company that would quote him and book his vacation for himWe received *** ***'s activation on 3/31/and that same day we sent documentation to him so that he may begin the process of being sent to a booking company*** *** later in this complaint letter claims that he has not heard from anyone or gotten anything yet on 5/18/almost two months later he returned the documentation that was emailed to himUnfortunately we cannot control that *** *** waited this long to return his documentationAt that point it took our company a business day to decide what booking company to send *** *** to before emailing the information for him to begin contact with that companyWc have contacted the booking company and they have stated that *** *** did not begin contact with them until 8/25/2015, this time he waited almost three full months to contact the booking company.Unfortunately we know nothing further except that *** *** used the information that we provided to him to contact the booking company and that the booking company sent him the documentation that he needed to book his vacation but he has yet to complete this stepIt is not our job here at the Travel Center to make sure that each customer stays on track with their documents and make sure to get their information in right awayEach customer has a year to complete their vacation booking so we would not know what customers decide to complete their vacations and when, that is the customer's job and if they have questions they may contact our customer service line or email at their convenience and will be answered during business hours.At any time during our business hours we urge *** *** to contact our customer service at ###-###-#### if he needs assistance with his processSincerelyThe Travel Center Staff

After reading the rejection letter from Ms*** and pulling her file a refund was issued on July 1, 2015.Sincerely, The Accounting Department

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: This company and there representative are lying and I will be contacting your office tomorrow and will be faxing all the attempts to make a vacation reservation, via email per your email to me Thank you for your patience, ***
Regards,
*** ***