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J.M. Hoe'ing

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J.M. Hoe'ing Reviews (31)

After reading over [redacted]'s complaint we have the following response.During the entire first half of the complaint we must unfortunately say that we cannot comment on most of the complaint as we know nothing about it's contents.Our company does not fax or advertise any information to it's...

clients. The phone number and extention mentioned is not our companies contact number and we do not have ententions.We do not have a Sebastian here at our company.We do not take over the phone payments for anything.This could only mean that the company [redacted] is referencing is not our company. In reference to [redacted]'s refund request we unfortunately must say that she is correct in stating that we have said that her funds cannot be retunred to her. [redacted] signed a document called the ""Booking Information Needed" form which states the terms and conditions for the promotion that she was taking advantage of. On this document is states the following:"Once travel documents and booking codes are ordered and purchased by The Travel Center at your request, there cannot be any refunds of any fees collected by the Travel Center. Once you are sent the information to proceed to your booking company by the Travel Center there cannot be any refunds from the Travel Center."[redacted] signed and returned this document on 1/7/2016 to our company. This states that she knew once this document was returned and our company sent her the next set of information that no refund would be available to her of the funds that she sent to our company. The next steo was sent to her on 1/12/2016 to which [redacted] proceeded to begin the booking process with her booking company, this is why her refund request was denied.At this time we must stand by our refund department in stating that we do not beleive [redacted] is due a refund.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I was told by your paid customer service representative on 3 different occasions that I was to receive free 2 days 3 nights hotel stay. This is a scam. I sent in $188 and all they did was refer me to a real travel agency. Please dot not send this company any money, it was a total scam meant to prey and on the disabled and the elderly. I found out this Company has done this many times to other people again THIS COMPANY IS A SCAM DONT SEND THEM YOUR MONEY.
Regards,
[redacted]

I have read over the complaint provided by Mr. [redacted] and will do my best to address the issues that he has brought to our attention.In reading over the letter | see that the first problem that they have addressed in the letter would be "advertising issues", unfortunately we here at the Travel Center...

do not sell or advertise anything at all so to this complaint the only thing that we can say is that unfortunately it does not seem as if the complaint is being directed at the proper company. This advertisement issue is clearly stated on the documentation sent to Mr. [redacted] that he personally has signed and returned to our company. On the document called the “Booking Information Needed" form it specifically states the following which I have highlighted on the copied and included document for you. "The Travel Center is not responsible for any advertisement of any product you purchased or written and verbal agreements made by the company you purchased it from. If you have any questions about the package please call that company". The above quote is again, highlighted for your convenience on the document that we have included in this mailing. It is a copy of the document that Mr. [redacted] signed and returned via fax to our company on 6/3/2015 at 10:47 AM.To continue on with explaining Mr. [redacted]'s complaints it would seem that his second complaint would be that the Travel Center "Sit's on payments for extended periods of time". This is simply not true as the same day that Mr. [redacted]'s activation fee was received a confirmation email was sent to him. Mr. [redacted]'s activation was received on 3/17/2015, this same day the confirmation email was sent to him and it was not until 6/3/2015 that he returned that document via fax, it would seem that it is he who was "sitting on our documentation" and not returning it. We have no notes on his file stating that he called at any time claiming to have never received it nor was It resent to him, this means that Mr. [redacted] received it the first time that it was sent and never returned the document to us. Once Mr. [redacted] returned this document he was quickly sent out the next step of the procedure on 6/5/2015 so that he may be able to begin booking with his booking company. This email contained the codes and information for Mr. [redacted] to be able to use the booking company, these codes were purchased on his behalf as it states on the “Booking Information Needed" document.Mr. [redacted]'s third complaint seems to be that he could not contact our company nor was any company contact information provided. This is not true. Not only is the company contact number contained on the original documentation that Mr. [redacted] sent in to activate his promotion but it is also sent in every email that is sent to a customer, along with the company name and mailing address so we are very sorry if Mr. [redacted] couldn't find it but this is not a problem that we can assist him with. In terms of never being able to get in contact with us via phone once he found the number, we are once again sorry for this. Though our phone lines are busy and we do not accept voicemails due to the constant activity of our phone representatives causing them to be unable to make out calls, it does state on the recorded message that you may email the customer service department or to please call back so that a representative can assist.Mr. [redacted]'s fourth complaint, which is out of turn of the complaint order before he asks for a resolution would seem to be that there is a sales issue because he feels as if he paid for a Service that he has not received. Unfortunately we here at the Travel Center once again do not sell anything, Mr. [redacted] on his own accord sent an activation fee to our company so that we may purchase the booking codes to the booking company on his behalf and we have done this. These codes and information were emailed to him on 6/5/2015. At this point we here at the Travel Center have done our job, it is Mr. [redacted]'s decision to use the information to contact the booking company at this point.Mr. [redacted]'s final request seems to be that we here at the Travel Center remove his credit card and banking information from our system as well as any further information that we have on him after providing a full refund of his funds. At this time we have no credit card or banking information within our system as this is not something that we do here at the Travel Center. We do not process credit cards nor do we retain any banking information. The only bank information that would come to our company would be information on a check provided by a customer that has sent an activation to us, this information is not retained nor documented it is simply sent to the bank so that the payment may be processed.At this time it is unfortunate that Mr. [redacted] seems so dissatisfied with our company since we have done nothing but what has been asked of us but we do however understand because it seems he simply does not understand the process nor has he retained the information that has been given to him. Please see that on the documentation Mr. [redacted] sent to our company signed and dated on 6/3/2015 called the “Booking Information Needed" Form it states the following refund policy,"Any changes or cancellations made later may result in a small administrative change fee. Once Travel Center documents and booking codes are ordered and purchased by the Travel Center at your request, there cannot be any refunds of any fees collected by the Travel Center"This information has been highlighted on the included document.Generally there are no refunds provided by our company once the email has been sent out with the booking codes, this email was sent out to Mr. [redacted] on 6/5/2015 after we here at the Travel Center had purchased and supplied him with the booking codes at his request. As a show of good faith that this will close the complaint with you we are willing to offer Mr. [redacted] a partial refund of $70.00, we feel that this is more than generous considering our refund policy at this time.If Mr. [redacted] wishes to receive this partial refund please have him contact our refund department by email at [redacted]. Please make sure that he references Donna the Comptroller and that he accepts the partial refund of $70.00 so that the request may promptly be responded to and processed.Sincerely, The Accounting Office

In receiving your complaint from Ms. [redacted] I have read over the complaint and will do my best to address each issue presented.The first issue seems to be that Ms. [redacted] feels she was not previously informed of the “Booking Fee” and that at the time she was informed of this fee she was also told...

that she would be responsible for a specific amount offees for the resort fees that would be paid at the time of booking. Unfortunately we here at the Travel Center would have no knowledge of this information, the original company that Ms. [redacted] is referring to which is [redacted] Travel should or would have let her know that she would be responsible for activation fees as well as taxes or additional surcharges for not staying within the promotion in terms of the vacation. At this time that Ms. [redacted] had decided to activate she could have contacted our customer service to ask questions if she was confused, not only is the customer service number provided on the original activation email provided, but the customer service email is provided on the busy message if all of our customer service lines are full and she is having trouble getting through. This email is also provided once her activation confirmation was sent to her. The document that I am referencing is called the “Booking Information Needed” form, this document is sent out by our customer service department from Info. [redacted], Mr. [redacted] references that she emailed a [redacted] [redacted], if this is the case this would not be one of our emails and would not get a response from our company. In the “Booking Information Needed” form it states the following; “The Travel Center is not responsible for any advertisement of the product you purchased or written and verbal agreements made by the company you purchased it from. If you have any questions about the package please call that company. The offer is void where prohibited by law. All vacations and pricing are subject to change without prior notice to confirmed booking. “Below that with the signature line it than states: “Any problems or complaints between you and the seller/promotional company regarding other promotions not contained in your promotional brochure must be addressed with the seller/promotional company only, and are not the responsibility of the Travel Center.” This document should have either caused Ms. [redacted] to contact our company with questions prior to returning it or to email our customer service email with those questions if she was concerned about the vacation she was to be planning. This should have also covered the second issue that Ms. [redacted] brings up in her complaint pertaining to her stating that she feels the vacation was supposed to only cost a certain amount.To address Ms. [redacted]'s third complaint it seems that she is stating that our customer service has been avoiding her calls and not answering her emails or questions. Unfortunately this seems to just not be the case as we have a multitude of notes on her file showing that she has been spoken to on multiple occasions and given much information pertaining to her vacation. Due to her inconvenience the only thing that we can say is that we are sorry Ms. [redacted] feels this way, our customer service has done the best it can to assist her.It seems to resolve Ms. [redacted]'s complaint she wishes a refund, unfortunately the amount of funds that Ms. [redacted] is requesting to be returned is not the amount collected by our company. Our company has only collected $138.00 in the form of a check on 3/25/2015 that Ms. [redacted] sent to our company. This means that she would need to contact the other companies that she paid those fees to in order to request refund from those companies. Unfortunately however we cannot provide Ms. [redacted] a refund because our services have been rendered. The funds that Ms. [redacted] sent to our company for activation on 3/25/2015 would have been used to purchase the codes and information that was sent to Ms. [redacted] on 4/10/2015 at her request by returning the “Booking Information Needed” form to our company. This form was returned on 4/8/2015, on this form it states the refund policy to Ms. [redacted]. This information has been highlighted on the copy enclosed for your convenience and it states the following; “Any changes or cancellations made later may result in a small administrative change fee. Once travel documents and booking codes are ordered and purchased by the Travel Center at your request, there cannot be any refunds of any fees collected by the Travel Center.”The documents referenced in the quoted information were sent to Ms. [redacted] on 4/10/2015 via email and were redeemed by Ms. [redacted] on 4/17/2015. At this time due to all of the information included in our response we feel a refund should not be issued. If Ms. [redacted] has any further questions she may contact the customer service department at ###-###-#### or at [redacted]. The customer service department will be more than happy to assist Ms. [redacted] with information on contacting the other companies that she has paid in reference to her wanting a refund from them.Sincerely, The Accounting Department

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because:  The Travel Center is stating they are...

not responsible for any advertisement or product I purchased from the initial company, however, both companies have the exact same mailing address.  So how is it possible that one "company" does not afffiliate with the other "company"??  Furthermore, why would any client be doing business with the "Travel Center" if they were not directed to do so by "[redacted]" company??   It is obvious they are different branches of one and the same company and they make it impossible for the client to get their money back.
Second, I sent in 2 (two) money orders for $138 each, as it was supposed to be $69 per person/per trip.  So why would they "do me a favor" and reimburse 1(one) $69 fee?  It they were trying to do right by the consumer, they would offer $138 which is what I am legally due since according to them once vouchers are issued I am not entitled to a refund and a voucher was never issued for my second vacation.
Third, I was sent this email on July 8th-
As you are now threatening to take action against our company, your file will be put on hold. This hold will be placed on your file until you have sent a letter to our company stating that no legal or negative action will be taken against our company. At this time, once this letter has been received by either fax, mail or email with your signature we will be more than happy to discuss your vacation booking process. Until this time, your file has been put on hold.
And last, I have not heard from "[redacted] Travel" regarding my initial $550 payment or "[redacted] Reservations" (who also shares an office with The Travel Center) regarding my $100 payment.  Since this companies all do business together, one of them, regardless of which one, should refund me as the consumer since the package purchased and fully paid for was not delivered.
Thank you.Regards,[redacted]

After reading the letter from Ms. [redacted] and pulling her file this is what I have in response.On April 20, 2015. The Travel Center received Ms. [redacted]'s activation payment of $138.00 check number [redacted].On April 20, 2015. On the same day Ms. [redacted] payment arrived at the Travel Center an email was sent...

to [redacted] with an attachment. The attachment was the Booking Information Needed Form. This form is used to assign customer to a booking company, and provide the online access codes to request their travel dates.On April 24, 2015. The online access codes were emailed to Ms. [redacted].This is the last correspondence we have received from Ms. [redacted]. During our busy season it is sometime difficult to get through to a live person. On the recording it gives an email address of [redacted] this is provided, so that customers can email their questions for our customer service representatives to answer during our peak season and after hour's callers.If Ms. [redacted] would like to receive a refund please have her send the request to [redacted] this is our refund departments email address. A partial refund in the amount of $88.00 can be refunded to Ms. [redacted]. Since the Travel Center had to purchase the access codes to the booking company website. Please inform Ms. [redacted] that a check will be mailed to her. Please have Ms. [redacted] put her current mailing address in her email request and to mention the comptroller's name Donna to speed up the process.Sincerely,The Accounting Office

From: [redacted] Date: Mon, Nov 2, 2015 at 6:43 PMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted]@myRevdex.com.orgHi, [redacted],thanks for the quick response. ...

Here is a copy of my deposited check.  I never received any receipt from the company.  Would you also suggest I send hand written letters or emails to any of the following addresses?  A friend of mine familiar with my complaint sent them to me:                State Fraud Protection Division                   [redacted] [redacted], Baltimore, MD [redacted]                 District Attorney                [redacted] Rockville, MD [redacted]                 Federal Trade Commission                [redacted], Washington, DC [redacted] [redacted]

--------- Forwarded message ----------From: [redacted] Date: Fri, Jul 31, 2015 at 11:15 AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: "[redacted]" Dear Revdex.com,The Travel Center has paid me a portion of my refund $88.00. Thank you for your help in this matter regarding complaint ID #[redacted].Thank you[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I'm sorry,but they are not telling the truth.I have tried to contact them both thru phone and e-mail with no response from either. I will close this complaint and try again to contact them and see if I due indeed get a response , if I do not get in touch with them would you like me to contact you or not? I personally do not believe they will talk with me.
Regards,
[redacted]

August 17th, 2015Dear [redacted],After reading the letter that [redacted] has sent to your office we have the following response to the issues that have beenbrought up.As we read through the letter from [redacted] it seems that unfortunately we cannot address the issues that she has broughtforth...

including her desired outcome. Unfortunately [redacted] has not paid the Travel Center any funds. At this time the onlyassistance that could be provided to [redacted] would be information on the company that she has paid so that she may contact thempertaining to a refund. To give [redacted] this information this case must first be closed so that our customer service department mayassist her. Please be sure to have [redacted] first close this case against our company and contact the customer service line at [redacted] so that she may be assisted.Sincerely,The Travel Center Staff

In reading over [redacted]'s complaint we here at The Travel Center have the following response.     [redacted]'s entire complaint only states two things, that she did not receive anything from our company and that she wants a refund. We see in the complaint that multiple...

funds are referenced so I would like to clear up the fact that [redacted] only provided our company, the Travel Center with $276.00 on 7/7/2015 for her activation fee. We cannot assist [redacted] with any of the other funds so we cannot comment on them either, as we have not collected them and they are not funds that came to our company.    Secondly, [redacted] claims that she has heard nothing from our company and that our company hangs up on her when she calls. This unfortunately is not true and proof will be provided.Upon receiving the $276.00 from [redacted] she was promptly sent her confirmation email called the "Booking Information Needed" form on 7/7/2015, this is the same day that her activation fee was received. At this time [redacted] must not have received it because she called back on 7/9/2015 stating that she received nothing, it was resent and than again on 7/14/2015 claiming the same thing so again the document was resent. [redacted] was informed that if she did not receive the document the third time it was sent out that perhaps she should contact us the next day with an alternate email address for it to be sent to, she did and than it was also mailed to the address that she provided. At this time she must have received it because on 7/22/2015 [redacted] returned the document to our company by mailing it in filled out and signed. This shows communication that [redacted] is claiming out company never had with her.      Once this documentation was sent to our company by [redacted] we were sure to process it and send her the information to be able to begin the finalization of the booking process with her booking company. This information was emailed to her on 7/25/2015. [redacted] called again claiming to have not received the email so we re-emailed it to her in a different format, unfortunately all documents through our company are emailed so that the process can be done in a timely fashion, this was an issue that needed to be rectified. We explained the [redacted] at this time that this was the last document that we would be able to mail, that she would need to figure out a way to make sure she could get emails. At this time we mailed the document for her but she provided us with her daughters email address to make sure that the process would go much smoother from than on. After all of this, [redacted] did receive the information to continue with her booking company, we know this because at this time she decided to request a refund, her request was denied based on the fact that our services were provided and that on the "Booking Information Needed form" that she signed it states the following:"Once travel documents and booking codes are ordered and purchased by the Travel Center at your request, there cannot be any refunds of any fees collected by the Travel Center"This document was returned by [redacted] on 7/22/2015 as previously stated and is copied and attached here in this response for proof.     After [redacted] was denied her refund by our refund department her and her daughter called our company speaking to one of our representatives proceeding to yell at the representative for the refund request denial and the process. This was the last time our company would have heard from [redacted] via the customer service line due to the fact that [redacted] decided to proceed with the booking company, we know this because we contacted the booking company and they let us know that on 11/3/2015 they received her registration information and sent her the last and final documents for her to continue the finalization of booking her vacation.    We are very sorry that even after all of this help and time our customer service department had put into assisting [redacted] that she felt she never spoke with anyone and that all our customer service did was hang up on her, obviously the file notes that we have do not support this information so we cannot attest to this, but at this time due to all of the provided information we must decline [redacted]'s request for a refund as we here at The Travel Center have done our part in [redacted]'s vacation planning and even feel that our customer service department went above and beyond to make sure that [redacted] received her documentation.

August 3rd, 2015After reading through the complaint submitted by [redacted] we will do our best to answer all issues that have been raised through the complaint.To begin it seems that [redacted] is referencing a completely different company stating that not only has she paid a large sum of money...

but that the large sum of money was to cover and pay for her vacation. [redacted] references [redacted] Travel and at this time we can only assume that this is the company she is referring to having paid a large sum to as well as the company that told her she would pay these funds and the vacation would be paid for. At no time do we here at the Travel Center sell or advertise any vacations or promotions, so this could not have been our company that would have given her this information. If [redacted] had questions pertaining to this information or pertaining to the fact that she would not be paying any further funds than we can only say that we are confused because on the documentation called the "Booking Information Needed" form that [redacted] signed and returned to our company on 6/4/2015 it specifically states the following: "Please remember that 90 day advanced notice is required for all vacations. The advanced notice time does not start at time of sale, it starts after you receive your travel documents and codes from the Travel Center and you contact the booking company. The Instructions will be located in your next step. Please remember that no destination or date is guaranteed and no vacation is booked until you receive your official travel documents and itinerary from the booking company. This promotion is for non-peak season travel (including 7 days before or after any major promotional travel holiday) with Tuesday and Wednesday departures. The travel time and departure dates may be bypassed with the knowledge that this violates your promotional offer and will subject you to a possible surcharge.” On this same document [redacted] violated the following promotional terms and conditions; Requested peak season travel Requested peak fly day Did not provide 90 day advanced notice Requesting a specific hotel which is not a promotional offer Requesting a specific Airline which is not a promotional offerThis document has been copied, highlighted and included for your convenience. Unfortunately at this point with all of the following information provided we cannot grant [redacted] request for a refund. We see no evidence that [redacted] could have possibly not known about the promotion and if there was any confusion [redacted] could have contacted our customer service department for further explanation. Once [redacted] sent in her "Booking Information Needed" form to be processed and we sent [redacted] the codes to book her vacation with her booking company on 6/17/2015 she was no longer eligible for a refund. This information was also stated on the same "Booking Information Needed Form" that [redacted] signed and returned to our company on 6/4/2015, it states the following: "Once travel documents and booking codes are ordered and purchased by the Travel Center at your request, there cannot be any refunds of any fees collected by the Travel Center.” This information has also been highlighted on the included document for your convenience.Once again, at this time we unfortunately can provide no refund for [redacted], this means that at this time our business with [redacted] is concluded. We have performed all duties that we are obligated to perform by sending [redacted] the codes to use to book with the booking company, at this time if she has any further questions she must first close this complaint. At the time the complaint is closed the hold will be taken from her file so that she may be provided assistance. Once this action is completed [redacted] may call the customer service line at [redacted] or she may email Info TravelCenter@[redacted].com to have any desires questions answered. Sincerely, The Travel Center Staff

APR 28 2017Revdex.com 1411 K. St. NW, 10" Floor Washington, DC 20005-3404 Attin: [redacted]April 24, 2017 ID #: [redacted] RE: [redacted]Dear [redacted],After reading [redacted] statement and pulling her file the file indicated that a complaintwas closed by your agency on or...

about April 25, 2016. I believe that [redacted] has The Travel Center Confused with the Company that she claims to have purchased a vacation package from.Here at The Travel Center We do not sell vacations clubs or any types of vacation packages. The Travel Center is a Consulting Company that other vacation vendors refer their customers to for Our Services. The Travel Center provides discounted vacation booking companies to assist their clients in booking the vacation that they have chosen. The Travel Center does not book travel nor do we advertise to the general public.My records indicate that [redacted] referred [redacted] to The Travel Center. On July 7, 2015 is the first Correspondence We received from [redacted]. On December 14, 2015 [redacted] was sent the booking company contact information and the Official Booking Forms to receive the quote from the Online booking Company. In January 2016 [redacted] received her vacation quote from the booking Company. If the booking company did not receive payment for the vacation request then [redacted] would not have received the vacation itinerary.If [redacted] is seeking the refund from the company that sold her the vacation package she will need to contact that company. The information I have on file for [redacted] is as follows: [redacted], Charleston, SC [redacted] Telephone Number are: Customer Service: ###-###-#### Sales Office: ###-###-####.The Travel Center has not done business with [redacted] for over a year now. [redacted] must have Contacted the Company that she purchased from and that is the itinerary she is looking for since it has been over a year since our last communication with [redacted]. The amount [redacted] is requesting was not paid to The Travel Center.

While we are sorry for [redacted]'s unfortunate circumstances we at the Travel Center would have at no time told a customer that a vacation was free. As stated, on our documentation it specifically states that customers are responsible for fees. This documentation was previously provided. Again, we are sorry for [redacted]'s misunderstanding of the process but no new information has been provided for our company to have a comment on so we have nothing further to say. Again, a refund will not be provided.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: This company has no desire to meet its obligations. Following is the communication with them since their response to you.[redacted]
Sent to The Travel Center on  8/14/2015I will take your refusal to communicate with me to resolve this issue as a
position that you are not going to meet your obligations.Therefore I
will now submit another complaint to the Revdex.com about your unreasonable (based
on your prior non actions)demand that I close my complaint to the Revdex.com before
you will meet your commitments.I will also let my attorney proceed with
his actions with the Attorneys General.  He also is recommending we expand
this action to all Attorneys General in the jurisdictions you operate
in.It is still mind boggling how any business can operate the way you
have.I can forgive you for what you are doing to me but find it
difficult  to forgive you for all the future victims of your premeditated
scam.[redacted]-----Original Message----- From:
[redacted]Sent: Wednesday, August 12, 2015 1:06 PMTo: Travel
CenterSubject: Re: Response to Revdex.com Status of travel requestTravel
CenterYour track record indicates I can’t trust you so if you don’t
call[redacted]  and discuss I will pursue my Attorney’s
plan.[redacted]From: Travel CenterSent: Wednesday, August 12, 2015
11:20 AMTo: [redacted]Subject: Re: Response to Revdex.com Status of
travel request[redacted]We cannot assist you until
the Revdex.com complaint is closed.Thank
you,The Travel Center Staff[redacted]Clarksburg,
MD [redacted]Customer Service line: ###-###-####Hours: 9am to 5pm
ESTOn Wed, Aug 12, 2015 at 10:51 AM, [redacted]<[redacted].net>
wrote:  The travel center staff,  Below is your response to the
Revdex.com inquiry.  I won’t go into all the discrepancies but concentrate on
getting thisissue resolved.  You say “We cannot contact the booking
company on his behalf to have thepreviously sent e-mail re-sent to him
because this case must  first beclose.”  I faxed the booking
information to you on 5/11/2015 {Transmissionverification received). What
e-mail are you referring to that has to be“re-sent”?  You say lets
talk and rectify this situation.  I again have attempted tocall
###-###-#### and your record of 100% non response other than sayinghang up
and try again continues.  I have in contrast to your allegations not
received e-mails from yousince the “Booking Information” was faxed to you
and my request for statusas shown below. My phone number is ###-###-####.
If your serious aboutresolving this, your phone can be used to make calls as
well as leavemessages telling people to try again.  My attorney has
drafted a letter to the Attorneys General and he reallythinks we should
pursue exposing your operation and then do whatever wecan to put you out of
business.  I would like to try one more time to do this in the honorable
way whereyou meet your commitments.  PLEASE CALL ME ON
###-###-#### AND IF I DON’T ANSWER LEAVE ME A PHONENUMBER (NOT
###-###-####) THAT I CAN USE TO TALK TO SOMEONE TO RESOLVETHIS ISSUE. 
Based on your past performance I don’t expect to hear fromyou and if we
don’t TALK prior to 10/17/2015 I will heed my attorneysadvise. 
Hopefully yours,  [redacted]  ###-###-####  e-mail – [redacted].net 
From: [redacted]  Sent: Wednesday, July 08, 2015 2:18 PM  To: info.travelcenter@[redacted].com 
Subject: Status of travel request  Travel Center,  Here we go
again.  I have really really had a hard time working with you. You never
(and Imean never) answer the phone number you give that just says everybody
isbusy,  call again or use our e-mail service (which also gets no
response).  I would thank you would at least acknowledge receipt of a
request forthe status of a travelers plans.  This is my last request
for the status of the booking request below sent58 days ago. If I don’t here
from you in 24 hours I will be sending myfile on our relationship to the FTC
and other interested parties includingmy Lawyer.  This is the first
time I have ever had to go this route but then I havenever experienced such
disregard for customer service.  Let’s stop this and give me a call on
###-###-#### and finalize mytravel arrangements.  Sorry this is
happening,  [redacted]  From: [redacted]  Sent:
Wednesday, July 01, 2015 1:06 PM  To: info.travelcenter@[redacted].com 
Cc: [redacted]  Subject: Status of travel request  Travel
Center,  I faxed the following booking information sheet to you on
5/11/2015.  Please provide a status.  [redacted]
###-###-####, [redacted].net
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: 11560013
I am rejecting this response because:
This response doesn't even make any sense!! They put we have no idea about the first portion of my complaint, and don't fax to companies or take payment over the phone!! but then in the next sentence their talking about their policies  and quoting their refund policy etc..... This company or companies needs to be shut down!!!!!! I've seen so MANY complaints online with this company taking people's money, it's terrible!!!! For me it's not just about the money, This whole thing started with a fax to my place of work and I purchased this for a gift for my parents Anniversary, thats the sad thing, I just don't want this to happen to other hard working people!!!!
Regards,
[redacted]

After reading the letter that Ms. [redacted] has sent to your office we have the following response to the issues that have been brought up.It seems that the first issue being brought up has something to do with advertising and a phone number and customer Service agent that is not our own....

Unfortunately, due to the fact that we here at the Travel Center do not sell or advertise any product which is does state on our documentation we cannot assist with any information, questions or complaints pertaining to such matters. Ms. [redacted] would need to contact the company that did advertise the product to her in order to file a complaint with that company, we cannot answer on behalf of another company.The next issue that can be read on the complaint that Ms. [redacted] has submitted seems to be that she requested a refund and never received the response that the refund department sent to her, unfortunately due to the fact that the refund Ms. [redacted] requested was responded to on 5/6/2015 via email and our customer service department was not contacted by Ms. [redacted] pertaining to the issue until 8/10/2015 we really cannot state anymore towards the issue except that on that same day 8/10/2015 the refund department was contacted and instructed to re-forward the previously sent response to the customer and to the email that was Submitted to us by the customer. Unfortunately it seems that this complaint was filed previous to Ms. [redacted] calling and having our customer Service department contact the refund department to have the request response re-sent to her. Due to this fact that would be why Our Customer Service department constantly let Ms. [redacted] know that unfortunately until this complaint is closed and until we receive something in writing stating that no legal nor negative action will be taken against our company, the customer service department could not assist her. It is company policy that if there is an open complaint against the Travel Center that the customer service and refund departments cannot assist a customer until that complaint is resolved and closed. Once the complaint is closed the departments may resume contact with the customer and assist in all of the customers needs.At this time we see that Ms. [redacted] is still requesting her full refund, in order to close this matter We will be more than happy to do so. Please have Ms. [redacted] first close the complaint, after this is completed she may email the refund department at [redacted] accepting the full refund and referencing this complaint. The refund will be processed and at that time our business will be concluded with Ms. [redacted]. Sincerely,The Travel Center Staff

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
There is nothing else to be done with this complaint, although I am not satisfied with the response.  The Travel Center referred me to [redacted], which is where I mailed our $70 deposit.  They are the "processing center," according to The Travel Center.  The two businesses share the same address, and are, I think, part of the same business operation.  The Travel Center uses false advertising to get travelers to think they can receive the free airline tickets   I already indicated what that advertising was in my earlier complaint.  Then the traveler sends in the deposit to [redacted].  Once the quote for the price of the tickets has been made, which is in fact the same price as one can find online, the deposit will not be returned.  I had emailed [redacted], as directed in the letter The Travel Center sent to you, and [redacted] responded with an answer saying that they would not return the deposit because we had already received our quote for the price of the tickets.  They are correct in that this "no-return"policy is stated on the form we completed with our deposit.  So we will not have our deposit returned, but our complaint is more about the operating policies of these two entities than it is the loss of the money. They conveniently are two businesses operating as one, so that the Travel Center can then refer complaints to [redacted].  [redacted] had 44 complaints about these businesses the last time I looked, and I noticed that there were other business names used in association with The Travel Center, as well as other locations for [redacted], so my conclusion is that there are a number of complicated business set-ups to lure travelers into these schemes.I consider this issue closed, so perhaps I should have checked "accept the response."  I checked the other reply because the whole response, and that of [redacted] is such an unacceptable business response and procedure.  Thank you for your time in this matter.
Regards,
[redacted]

After reading over the provided rejection letter we have the following response.Unfortunately we must state that we cannot truly comment on whether [redacted] can re-submit for another quote for her vacation or not as that is something she would need to speak to the booking company about. In terms of assumption we can however comment and state that no customer should ever assume anything, we do recommend that documentation that is signed is read over before being signed so that the customer may receive the facts instead of working to build their vacation off of assumption. At this time [redacted]' file is expired, customers have a year from the date of activation to book their vacation, this information is generally provided to the customer on the voucher that the customer sends to our company, ([redacted] kept this voucher and sent in written form all of the information that was needed to activate), it is also provided on the information sent to the customer with the "Booking Information Needed" form which the customer signed and returned as previously stated. [redacted] activated on 5/28/2016, it has clearly been a year since this time. We are sorry [redacted] is not satisfied but as [redacted] stated, much of what her and her husband had done during the planning of this vacation was make assumptions, unfortunately we here at the Travel Center cannot work off of assumptions and this is why we have documentation stating all terms and conditions including the refund policy. The refund policy clearly states that once a customer is sent to the booking company no refunds can be provided. We must deny the refund request once again.We do hope that all is well with [redacted] health and we are sorry for the situation.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I am rejecting this response because: I do not accept the response from this company (The Travel Center) because they do not accept responsibility for the actions of people that represent their business.  I would not expect them to accept the feedback about their customer service reps or their behavior of avoiding phone calls whether it is mine or someone else.  At no time did I say that I never was able to reach someone.  In fact I talked to them probably 5-6 times but was not provided the information that I needed or was mislead.  It was like pulling teeth, if I didn't ask them  a direct question then I would not get the full picture.  I would not expect them to give refund because they feel there was no wrong doing on their part.  This is not a company I would ever do business with knowing the customer experience they provide or even accepting responsibility of providing poor customer service.  In regards to having the customer service department assist me with contacting other companies on my behalf I don't think they would have my best interest at heart and will definitely pass on the offer.  I would like you to try and contact the other company, [redacted] Travel ###-###-#### or ###-###-####,  I think they are located in Philadelphia, Pa.  This is the company that I paid $600 for the so called vacation package (2adults). 
Regards,
[redacted]

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Address: 33 Hideaway Rd, Palenville, New York, United States, 12463-2044

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