J.M. Hoe'ing

After reading over the letter Ms. [redacted] has written as a complaint against our company we see that there is unfortunately not one single question for our company to answer so we will do our best to give a proper response to this complaint.It seems Ms. [redacted]'s main complaint is that she never received the email for the "VRC Welcome Letter" that we sent on 6/5/2015 containing the codes for her to begin booking her vacation with the booking company and that Ms. [redacted] expected our company to contact her after having not received this email. Unfortunately we here at the Travel Center have no way of knowing if a customer does or does not receive this email because it is up to the customer to use the email to contact the booking company. At this point we would not know whether the customer has done so because from that point on the customer is working with the booking company and no longer sending documents to our company. Ms. [redacted] states that she tried multiple times to call our company, unfortunately we are a very busy company and sometimes it is hard to get through so we do apologize for that inconvenience but the busy message does provide out customer service email address and other documentation provides this as well so at any time she could have emailed to let us know she had not received this email. In checking our email records, she did not. Therefor we could not assist her because we had no idea what was going on.Ms. [redacted] claims that she has received no further documents, this is true. Due to the open complaint that Ms. [redacted] has with you we have terminated all contact from our company until the time that the complaint is closed.At this time Ms.[redacted] states that she will be awaiting a full refund from Donna the comptroller. Unfortunately Donna the comptroller is not authorized to issue a full refund, she is authorized to offer the partial refund of $70.00 previously offered in the last response to Ms. [redacted]'s complaint. At this time, no more than the $70,00 refund will be authorized. If Ms.[redacted] wishes to request this partial refund she will need to follow the previously given instructions and email the refund department at [redacted] accepting the partial refund given to her through the Revdex.com Complaint.Sincerely,The Travel Center Staff

Here is a letter from them continuing the scam suggesting I give them even more money for changing hotel, airfare, and flights that have never been provided.  They want victims to believe they are a separate an independent agency, and claim they are unaware of any prior transactions with there various "Front" groups: [redacted], and [redacted].  [redacted] Vacation Reservation CenterYour representative is [redacted] Request For New QuoteWe understand that sometimes you need to make a change in plans. Changes in dates or hotel, air flights or destination can be done for you for just a small administrative fee of $25. Once your fee is received and your check or money order has cleared our bank we will email you your confirmation within five business days so that you may re-submit your quote. First Name: _______________________ MI: ____ Last Name: ___________________________________ Address: _________________________________...⇄ ______________________________________ State: _________ Zip Code: ____________________ Email: ________________________________ Day Phone: ____________________________ Night Phone: _____________________________________ Vacation Destination: _________________________________ Travel Date: _________________________ Reason for New Quote: ________________________________________________________________________________...⇄ agree and acknowledge that I understand the terms and conditions of the offer given to me as posted on the Travel Site. Sign_______________________________________________Date_____________ Ple...⇄ make your check payable to:[redacted]Clarksburg, MD [redacted]

July 15, 2015After reading over the letter from [redacted] in its entirety the following is the information we have pertaining to the letter. Unfortunately at this time as we read over the letter and check our files, most of the letter to your agency is not addressed to our company at all. After...

further investigation we feel that we can provide no assistance in the outcome that [redacted] is looking for because we here at the Travel Center have collected no funds from [redacted].At this time we feel we can assist no further, please ask [redacted] to contact the agency that she paid the funds to and direct her refund request to them. Sincerely,The Travel Center Staff

Upon receiving your letter containing the complaint from Mr. [redacted] the information has been read over and the following is in response concerning his complaint. To begin the resolution of this complaint we will address the complaint Mr. [redacted] seems to have pertaining to the notion that...

his vacation was to be free. The information he is providing stating that he attended a presentation in order to receive this free vacation was not provided by our company, The Travel Center. At no time has the Travel Center sold or advertised anything, in fact it was Mr. [redacted] whom began contact with the Travel Center. Please note that in the included documents below the provided information has been highlighted for your convenience. Nowhere on the document that Mr. [redacted] returned to the Travel Center with his activation does it state that the vacation is free, in fact it states the following: “#1 - Travelers are responsible for government taxes, cruise, booking, and processing and activation fees. Taxes and fees for the vacation depend on the length of the vacation and season of travel. “It also states the following: “#4–Vacations and pricing are subject to change prior to the booking. “#5 – ETD assumes no responsibility for any verbal or written representation made in conjunction with this offer by any distributor or agent other than those produced by ETD. :Please let it show that just in this portion of the document that Mr. [redacted] received from the company that gave the presentation. This was provided prior to him sending any fees to the Travel Center it states two different times that Mr. [redacted] will be responsible for fees, more fees than just the activation and that the vacation is most certainly not free. It also states before he is to send in the activation to the Travel Center that we are not responsible for anything any that the other company has told him. If Mr. [redacted] thought the vacation was to be free, he most certainly should not have sent in the activation fee to us, as this is paying a fee that would make the vacation not free.In Mr. [redacted]s complaint the second issue seems to be that he claims to have emailed the customer service department referencing his free vacation, please let it show that the email from Mr. [redacted] has been included and at no time in this email has Mr. [redacted] referenced a free vacation. Mr. [redacted] was asking questions pertaining to his vacation as well as the process and at this time these questions were answered as well as Mr. [redacted] being assisted with how to continue with the process.Mr. [redacted]s third issue seems to be that he received the documentation to continue the process after returning his “Booking Information Needed” form and that he felt through the information he received via email to contact the booking company that he had been misled. Please note that on the first document that Mr. [redacted] returned to us it states that he will be responsible for Taxes, cruise, booking, processing and activation fees. This document has already been referenced and highlighted for your convenience. Imagine our dismay here at the Travel Center when Mr. [redacted] called continuing to say that he had been misled.Mr. [redacted] received the documentation to contact the booking company and paid his booking fee/deposit to the booking company in order to begin his booking with them. This is the $50.00 fee that he is referencing that caused him to continue to believe that he had been misled. We unfortunately do not understand this confusion as it stated in previous documents that Mr. [redacted] would be responsible for these fees. Mr. [redacted]'s fourth and final issue seems to be that he spoke to a representative that not only told him he could not receive a refund but that told him that he could call the police if he wanted, it also states that he told her that the vacation was supposed to be free and that she said that the Travel Center would not be processing any forms from him before hanging up on him. Unfortunately because the Travel Center does not record calls there is no proof of this information, the only documentation that we have here at the Travel Center are the notes from the conversation. These notes state the following from Crystal the Supervisor to whom was the last representative to speak to Mr. [redacted]; “Customer called complaining about the deposit that is supposed to be sent to the booking company stating that the vacation is to be free. After attempting to go over the information from Mr. [redacted]'s file with him, that he signed the documents and sent them to the Travel Center. It seems that the Mr. [redacted] only continued cut Crystal off and was cuss at her and refusing to listening to anything that she had to say or any references or pertaining to the documents that he had sent in. Nowhere those documents was any information about a free vacation.The customer resulted in stating that they would be reporting us if they had to send the deposit in and their vacation is not free. Crystal informed Mr. [redacted] that due to the threat against our company and the verbal abuse from Mr. [redacted] that the Travel Center will be putting their file on hold. Until a letter is returned to the Travel Center stating that no legal nor negative action will be taken against our company and that we will contact the booking company so that they do not process any information from this customer until these issue are resolved, Crystal than ended the call with Mr. [redacted] after she provided this information all in an attempt to give the customer time to calm down.It seems as though yes, the customer may have been hung up on due to the fact that he was threatening the company, and cussing the manager and for this the Travel Center apologize, but a call must be ended after the above information is provided to a customer and a customer must not be assisted until the document referenced has been provided by the customer. Mr. [redacted] also referenced that the Travel Center never answered a call from his number again after that, unfortunately I am not sure how this is possible as we do not have caller ID, perhaps a coincidence that we were busy and Mr. [redacted] never called back.It an attempt to resolve the situation Mr. [redacted] wants either a refund or his free tickets, unfortunately as it shows through our entire response here and correspondence with Mr. [redacted] we do not provide free vacations, if this was the case Mr. [redacted] would have never had to send a penny to our company. In reference to a refund, we here at the Travel Center do not have to refund Mr. [redacted] due to the following document returned by Mr. [redacted] on 3/30/2015. On this document called the “Booking Information Needed” form it states the following; “Any changes or cancellations made later may result in a small administrative change fee. Once travel documents and booking codes are ordered and purchased by the Travel Center at your request, there cannot be any refunds of any fees collected by the Travel Center”. The codes were purchased and sent to Mr. [redacted] at his request on 4/8/2015, he acknowledged their receipt by stating his dismay in having to send the $50.00 booking fee/deposit to the booking company. However, due to the amount of issues it seems that we are having with Mr. [redacted] and the fact that we are unable to fulfill his wish for a free vacation even though it is obvious that all of our documents show at no point have we stated anything to be free we are willing to offer Mr. [redacted] a partial refund of $69.00. Hopefully this will satisfy him and close this complaint with you.It is not our job here at the Travel Center to make sure that Mr. [redacted] reads and comprehends every document sent to him before signing. We do however have customer service Monday through Friday 9AM till 5PM Eastern Standard Time that is more than willing to assist and did assist Mr. [redacted] with his questions. Unfortunately there still seemed to be confusion.Sincerely, The Accounting Department

Per your mailing regarding the complaint from Mr. [redacted] I have read over the file and will do my best to answer any questions or concerns they have addressed.As this is a very short complaint from Mr. [redacted] We here at Fun Time do not have much information to go off of as far as the letter is...

concerned. It seems that no questions have been asked and their complaint is only partially directed towards our company so | Will simply give the information that I have and leave it at that.Mr. [redacted] sent his registration fee of $70.00 in the form of a check to our company and it was received on 5/12/2015, on 5/14/2015 their Registration Confirmation was sent the email that they provided on their documentation which was [redacted]. At this time it is the customer's responsibility to print out and fill out the documentation that they have received, returning it within a year to begin the booking of their vacation. They did not complete this step.The next form of contact that We received from Mr. [redacted] Would be an email sent to Our customer service department on 6/25/2015 asking us the status of their vacation also stating that they have not received their woucher. On 6/26/2015the customer service staff replied to that email asking Mr. [redacted] what his promotional code was in order to be able to assist the customer properly. There was no response to this email. This was the last Contact from this Customer that has been received.To address the claim that Mr. [redacted] has not been able to get a hold of our company for assistance, this is obviously untrue. Not only has the document that Mr. [redacted] needed had been emailed but the one and only email sent from Mr. [redacted] was replied to with no response from Mr. [redacted] in our reply for assistance.In response to the request of a refund from Mr. [redacted], we here at Fun Time will be more than happy to assist Mr. [redacted] with a response regarding his refund request once he requests one properly. If Mr. [redacted] Wishes to request a refund it must be done by sending an email to [redacted], please ask that the registration name be included. Please also ask that the amount paid to Fun Time and Fun Time only be included and that they give the reason for their request. At this time it will take approximately 72 business hours for a response from the refund department. It is not our job here at Fun Time to make sure a customer checks or responds to their email, unfortunately we cannot control this action nor can we control a customer calling the provided customer service number. If there is any confusion or the customer wishes assistance they may contact the customer service line or the email customer service for a quick response.Sincerely, The Accounting Department

June 9, 2015Dear [redacted],In reading the customer's statement of the problem I am even more confused. Our last correspondence with [redacted] was back on May 1, 2013 over two years ago. [redacted] must have our company confused with some other company. We have nothing on file that a refund was requested...

from [redacted]. The booking documents that [redacted] ordered from the Travel Center were shipped via certified Mail on April 1, 2013. The signed document from [redacted] has our refund policy of “Once travel documents and booking codes are ordered and purchased by the Travel Center at your request, there cannot be any refund of any fees collected by the Travel Center”. The refund request he is speaking of must have come from the booking company or the promotional company that sent [redacted] to us [redacted].Since the file is over two years old and all of the documents that [redacted] ordered have either been used or have expired no refund can be issued from the Travel Center. I suggest that [redacted] look over the documentation he has from the company that said they would refund the $59.20 since that was not the Travel Center.Sincerely, The Accounting Department

After looking over the submitted complaint by Mr. [redacted] we here at The Travel Center have the following response. At no time should Mr. [redacted] have been under the impression that he was to receive a free vacation, he is correct in assuming his promotion was to be for a vacation at a discount and...

had Mr. [redacted] followed the promotion it would have. Mr. [redacted] is correct, we here at The Travel Center send our customers to booking companies who quote them for the vacation they request, if the promotional guidelines are followed the quote will be at a discount for the requested vacation. Unfortunately after digging deeper into Mr. [redacted]s file and contacting the booking company Mr. [redacted] forfeited his promotion by violating many guidelines for the promotion.     Mr. [redacted] violated the following promotional guidelines:Requesting a vacation with less than 90 days advanced notice.Requesting travel dates during peak season for the chosen destination.     Mr. [redacted] knew about these promotional guidelines and signed off on them previous to requesting his vacation quote from the booking company, we know this because Mr. [redacted] received his original voucher which he mailed in on 10/20/2015 and his Booking information needed form which he mailed in on 1/22/2016, both of these documents provide the terms and conditions.Specifically each document states the following:"Voucher"- "90 day advanced notice is required for all vacations however less than 90 day advanced notice is available with a surcharge. These bonus vacations are for off peak season travel, peak season is available at a surcharge.""Booking Information Needed Form"- "Please remember that a 90 day advanced notice is required for all of these vacations. This promotion is for non peak season travel with Tuesday and Wednesday departures. The travel time and departure dates may be bypassed with the knowledge that this violates your promotional offer and will subject you to a possible surcharge."(Both documents have been scanned and included with this response so that it may be seen that Mr. [redacted] knew of these restrictions.)     Due to this information as well as the strict refund policy also stated on the documentation by the Travel Center that Mr. [redacted] has signed and returned, we will not be offering Mr. [redacted] a refund.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:We did not make assumptions.  We were told that the first itinerary sent was good for 24 hours and then would not be active any longer.  We were NOT told that if we let that one go that we could not make another request for a different schedule.
Regards,
[redacted]

August 11th, 2015Regarding the letter of complaint sent from [redacted] I have provided the following documents with information attached to answer all of the complaints she has referenced. With this information I will do my best to assist with this complaint.In reading over the complaint from [redacted]...

[redacted] it seems that the only issue he is having would be that he feels We here at the Travel Center are not willing to answer his questions in order to book his vacation. At this time in regards to this claim all that can be said is an apology that [redacted] feels this way because currently there are pages of notes regarding conversations from different representatives speaking to [redacted]. We can only deduce that the reason at this time [redacted] feels he is not begin assisted is because during the last conversation held with [redacted] he said that he would be contacting you as well as an attorney So we let him know that due to this information all future contact must be held through either your organization or the attorney that he plans on getting. Until the time of this contact his file was to be put on hold so that the issues at hand could be resolved, this may be what he is referencing.Previous to this conversation held [redacted] sent in his activation and he was sent the information in order to book his vacation. At this time aside from any questions [redacted] may have had pertaining to booking his vacation the Travel Center had and has no further responsibilities in regards to [redacted]'s vacation, our job here at the Travel Center is to send [redacted] to a booking company that can book his vacation. This had been done and to our knowledge [redacted] received documents from the booking company to do so.[redacted] wishes to resolve this matter by receiving the funds paid to the Travel Center back. Unfortunately at this time this request cannot be granted due to the documents [redacted] has signed showing that he knew the process and the promotional vacations restrictions. This document has been included and highlighted for your convenience. The document that [redacted] signed and returned to our company on 3/26/2015 states the following: "Once Travel documents and booking codes are ordered and purchased by the Travel Center at your request, there cannot be any refunds of any fees collected by the Travel Center...”This information clearly states our refund policy once the document that he returned is sent to our company for the process to be continued and those documents to be sent to [redacted] so that he may book his vacation. We are sorry that we cannot assist [redacted] any further.Sincerely, The Travel Center Staff

Seems to me I did send an email requesting a refund from this scammer. SEE BELOW. They provided no service for taxes and fees that I paid.
So I requested a REFUND. SEE BELOW. What they did do. Is request addition fees once they sent their BOGUS codes. That, I was not about to pay. The IRS will be in touch regarding false tax collections and a report has been filed with them also. As for threat sent. Freedom of speech is no threat and I have never heard from any police report regarding such
[redacted]

Sep 2 at 1:09 PM
ToTCWWcustomerservice@[redacted].com

Message body

Dear TCWW,
I'm requesting a refund of the moneys I paid for taxes and fee's associated with the offer of 2 free airline tickets.
For attending your Vacation Seminar
There is no explanation needed as to why.
Mail Refund of $138.00 to
[redacted]
[redacted],
Tualatin Oregon, [redacted]
Thank
[redacted]
Dear Traveler,



We do not work with "free" vacations of any kind. This is why you would have paid the activation fee in order to activate a promotional vacation. However, if you wish to request a refund from the Travel Center, you will need to email the refund department at TCWWcustomerservice@[redacted].com. In the subject line, please state that this is regarding a refund request and in the body of the email, please state your name, the amount paid to the Travel Center, and the reason you are requesting a refund.

Please give the refund department at least 72 business hours to respond to your request.




Thank you,

July 20, 2015After reading over the brief letter from [redacted] We Will do our best to assist with and answer all questions that he has listed. At this time it seems that [redacted] is stating that there has been no communication between himself and our company, unfortunately a long...

string of emails shows that this is not true. At this time we are sorry if at any time [redacted] was having a hard time getting through on the phone line but the booking company had already been contacted and [redacted] had already been emailed the documents that he needed to begin finalizing the booking of his vacation on 5/14/2015. We can only apologize at this time that he has been seeming to have such a hard time getting through and hope that he will call or email our company in attempts to rectify that situation. At this time we cannot contact the booking company on his behalf to have the previously sent email re-sent to him because this case must first be closed.If [redacted] would like to close this case he may give our company a call at ###-###-#### after doing so to gain assistance on receiving the previously sent documentation, all customer service agents will be more than Willing to assist. Sincerely, The Travel Center Staff