Sign in

JM Kennels

Sharing is caring! Have something to share about JM Kennels? Use RevDex to write a review
Reviews JM Kennels

JM Kennels Reviews (37)

As per the contract, the AKC paper were to be sent via USPS no later than December 15, as was explained to the buyer, that they were ordered late and during holiday hoursThe AKC papers are not and will not and never have been an issueBuyer is assuming that we are in a tug of war of some sort and I refuse to accept that as ANY issueAs written per the contract, a buyer has hours to be satisfied with said puppy and that is for any given puppy that is sold through JM KennelsIt was a simple solution as the buyer was to return the puppy for conditions that they, the buyer, felt were unsatisfactoryIt was that simpleThe buyer was sent the contract via email weeks prior to pick up date, to read and understand the contract and health guarantees and had ample time to read and understand the contractual agreement and process one would takeAs a breeder, it is not my responsibility to educate a buyer of the "possible" health issue be it genetic or otherwise a puppy may endure in it's young lifeIt would seem common sense that a buyer would take responsibility to be educated as to what issues could arise owing a dog/puppyAt JM Kennels, parasites are treated on a regular basis as a protocol, from age 2-weeks on up to the pick up date, in which the buyer obtains a record of, when picking up a puppyWhether a buyer understands puppy diseases (be it environmental, genetic or otherwise) or the possibilities of what 'could' happen to a puppy, is not the responsibility of the breederThe contract states clearly what is covered and not covered and buyer had ample time to research such thingsAll buyers have the hour health agreement in which this buyer exercised and felt was unsatisfactoryBuyer, on the day of picking up the puppy, signed the same contractual agreement with the understanding of such protocolThe buyer is blowing this way out of proportion as they never wanted to hear the truth of the original conversation between my personal vet and myselfUpon the buyers returning to the kennel, the buyers first and foremost insisted on, that I the breeder, was a liar and that they were not told the truthThe buyers were both unreasonable and acted out in harsh words rather than finding a solution that workedBuyer also accused the breeder of sending the puppy with a 'fatal disease' which is not true, and again, buyer had every right to return the puppy but refused to and in anger, took the puppy with them claiming they did not trust their money would be returnedNote that buyer had already been given back $cash the day of picking up the puppy, not a check, not a "I will send it to you", but cash in handTo accuse breeder of being a liar and to have a lack of trust is beyond my control as to what this particular buyer has already made their mind up to beAs per the contractual agreement the AKC papers will be sent to the buyer no later than December 15, Any more conversations of here say, rumors or otherwise, publicly to impact a negative impact on JM Kennels will not be toleratedJM Kennels has been fair and just per the written contract

+1

Complaint: ***
I am rejecting this response because:My only apology to JM Kennels, Jane S*** is that I ever did business with you You can stand by your comments and stand by your contract but you are not the one that had to tell her children their puppy was dead I did take *** to the hospital as any person would do to save their pet I might had only been with *** for days before he got sick but he was part of our family I could not in good conscience bring him back to you On his well check that was done the next day after we got him ( under hours) they do not check for parvo He was checked on Monday morning after he was getting sick If you had a heart, you would make this right for my family We have spent $8,and still do not have a puppy Something is terribly wrong with this system.Regards,*** ***

+1

*** *** ***
***
*** ***
*** *** *** ** *** ** *** **
*** *** ** *** Complaint#ID *** has been resolved.-- *** ***
*** *** ***
***
*** *** *** ** * *** * *** *** *** *** *** *** ***

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** ***

Attached is the written contract which clearly states that the deposit of $is NON REFUNDABLEThe amount due back to Ms *** is $which was sent by USPS on Tuesday, September 29, I recommend putting a tracer on the Money Orders

For
full details, a full report for JM Kennels, license # ***, is
available for case #*** and #*** with Colorado
Department of Agriculture, PACFA inspector *** ***, email
***This report will indicate that I was practicing
above and beyond the
standard protocol per Colorado State regulations?
First and foremost, I am truly sorry for the heartbreak for not only Ms
***, but for the other people involved in receiving a puppy from this
litterI will make it very clear that there was no ill intentions of
sending home ANY sick puppiesIn August, shortly before the first
litter Ms *** is speaking about, I had a month old Bernese Mountain
Dog that became ill and was hospitalized for daysShe was tested for
Parvo and tested negativeThe vet did not know what she was ill with
and treated her for the days and sent her home with medication for
possible Giardia, which is a single cell organismWithin a few days of
her being ill, another month old Bernese Mountain Dog puppy became ill
and was hospitalized for days, still testing negative for ParvoShe
returned home but I could tell both of the girls were not feeling
themselves even with the hospitalization and medication givenThey did
not start to feel good for almost daysIt was assumed by the vet as
an 'unknown virus'The next to fall ill was a litter of - week old
puppies, one of which Ms *** is speaking aboutThe first puppy died
suddenly with what the vet assumed was from a poisonous insect bite, not
relating the other dogs to this issueBut note that the puppies are
still 'my puppies' until they are paid in full in which Ms *** had
only selected her puppy at weeks of age, never receiving the puppy nor
paying in full for the puppyMs *** never had possession of the
puppy at any timeShortly after that puppy's death, the rest of the
litter took ill in a very short timeNone of the puppies were sent
homeOne went to CSU as per the customers request, as we both agreed
that the money she was to pay for the puppy would be better invested in
trying to find a reason for the litter being illThere was a 2nd litter
just days younger that I feared were going to take ill as well, as I
had no idea what might be wrongI took all puppies to a vet out in ** ***, as their hours are for emergency services and after hoursOne
puppy tested positive for Parvo but when the vet called the company that
makes the test, said it would be a positive if in fact the
vaccines were given within a day period, in which they had been given
the vaccine just days prior.? The vet took the temperatures of all
puppies and basically said to take them home, that I was over reacting,
that the puppies would be fineLater that day, I took the whole litter
to my vet in ***, who had treated my older dogs who gave me
enough medication to treat all puppies at home in the same way the
older dogs were treatedThe runt of the litter never got sick, one of
the puppies was sick for only a few days and went to his home, but
other puppies remained very illThe medications were not working
During the time of medicating the remaining puppies, what was not told
to me is that a puppy that has low protein levels, is anemic and
dehydrated, that if too much IV fluids were given, the puppy would not
absorb the liquid and would, in fact, die from drowning (pneumonia)It
was unfortunate as of the remaining puppies responded to the
treatment in that way and died from non absorption and developed
pneumoniaThe remaining puppies continued on the protocol, and one
survived and one died after days of treatmentThe puppy that
survived finally went home to his new owner at weeks of ageIn the
past, all my puppies were treated with Ponazuril Rx for Coccidia, (a
parasite now common in Colorado) and this was the only treatment that
these particular puppies were not given, as my vet of years had
retired and I could not find a vet that would prescribe the medication
for meI have veterinarians that I use and one of the vets gave me
the prescription to start treating the newer litters, believing this was
the missing linkIt was also noted to me to increase the worming
medication that is normally given puppies at and weeks of age from
days to days.? This protocol was followed and the newer litters
seemed to be thrivingEach puppy at weeks of age had soft stools and
was assumed the soft stools were going from mom's milk to their dry
foodPuppies do not have the enzymes developed to digest food and can
have loose stools until the enzymes are createdAll those, including Ms
***, were allowed to pick up their puppiesWhen each person places a
$non refundable deposit on any given puppy, they also are
receiving a page contract explaining each health guarantee in full,
who is responsible for what (which is attached in this report)It is
clearly stated that if a puppy was to become ill, that the puppy would
be returned to JM Kennels so that my personal vet could assess the
puppyIn a timely manner, a puppy would be replaced if the said puppy
should not thriveIt also clearly states that if this is not the
direction the new owner takes, that JM Kennels/Jane S***, would not be
responsible for any such veterinarian costs on any said puppyMs ***
reported to me that her puppy had been seen by her vet within the
hour time frame and that there was no reason to test the puppy for
anything as the puppy past his hour examMs *** has accused me of
sending home a 'sick puppy' when even her veterinarian passed the puppy
at his first initial visit after leaving my homeI was later notified
that the puppy had become ill and was in the hospitalMs *** was
insisting that the puppy was stricken with ParvoMs *** was unaware
of the numerous vets involved in trying to eradicate what ever this was
the puppies were dealing withI tried to explain that the other litters
were testing positive for Parvo but that we were not dealing with
Parvo, that in fact, they had all received there vaccine within the
day time frameI sent her a link via text
message(http://www.revivalanimal.com/articles/Cryptosporidium-another-Coccidian....
to what was suspect of a parasite called CrytospordiumIn that link,
it had been explained that Azithromycin would arrest the bacteria that was caused by the parasite
but that further treatment would need to be taken by using a medicated
powder called TylanNot ever once did I hear from her veterinarian to
discuss the problems going on with previous puppiesIn fact, Ms ***
then decided to make public on my *** account under JM Kennels,
that I was in denial of Parvo, that I was uncaring and sending puppies
home ill, and she in fact posted pictures of her dying puppy to cause
harm to me, my family and my businessI wrote Ms *** that if she did
not stop her Public Accusations without proper facts, that she would
hear from my attorney for Defamation of Character, and Cyber BullyingI
explained that first of all, she would need solid proof that in fact my
kennel was suffering from this Parvo virus and secondly, that if that
proof was in hand, and if I was placing puppies in homes knowingly that
they were ill, then her blasting the public with such information would
be within her rightsI understand the emotions involved when going through what the *** family endured.?
Number one, Ms *** was in breach of contract when the puppy was not
returned to me in the time frame of when the puppy became ill per the
contract she signedTwo, even though she refused to return the puppy to
me, I was still actively trying desperately to work with her and her
veterinarian around the concerns of another matter (Cryptospordium)
other than Parvo, that was not being looked intoUnfortunately, for the life of the puppy, it became 'a personal attack' for Ms *** around my practices and my abilities to raise puppiesHad her veterinarian called me
and asked for details on other puppies who had suffered this illness,
the pneumonia might have been eliminated for this puppy and proper
treatment would have been givenTo date, the puppies that were born
after the puppies in the previous litters, were treated with Tylan
powder starting at age weeks, but began to have symptoms of diarrhea
at weeks and days of ageThey were treated with the proper antibiotic (Neomycin) and miraculously recovered in a matter of hoursMost veterinarians are taught to treat animals with specific antibioticsUnfortunately, the bacteria created from this specific parasite is of the "Streptococcus"
family in which the typical antibiotic treatment will not killI for
one am not a veterinarianIt seems that not one of the veterinarians
would consider my experience of being a breeder for over years and
that my information was unimportant to eradicate this deadly issueEven
the veterinarians I use for my dogs could find no answersIt has
taken a team of numerous people and outside veterinarians to conclude
what JM Kennels and our puppies were dealing withIf you read the link
on this parasite, it is very difficult to test forIt was my hope that
these vets would have treated for 'symptoms' rather basing their
treatment on testsAll involved veterinarians treated the puppies "as
if Parvo" but then realized that the puppies were not responding to the
medical protocol for ParvoMs
*** is asking for a refund for her puppy that she claims did not
surviveThe contract she received clearly states that no money under
any conditions would be returnedThe contract clearly states what is
covered and is not covered when taking a puppy at weeks of ageNot
only did Ms *** not return the puppy to me when the puppy became ill,
she never sent me confirmation within a day period stating that the
puppy had diedShe sent me an email telling me the puppy died days
earlier and it was my responsibly to contact her veterinarian, which is
not how the contract reads that she signedIt was her responsibility to
gather that information to me along with the deceased puppyThere
should have been an option for a post mortem examination for me as the
breederMs *** received her contract several months before she
adopted the puppyMs *** had ample time to read the contract prior to
picking a puppy up at weeks of age, to follow the procedures that
should have been taken.As
a counter complaint, I am requesting that Ms *** make make a public
apology to me, my family and my business (JM Kennels) for her outburst
and public accusations not based on factual findings against me, my
family and my business (JM Kennels)I also am asking for in writing an
agreement to Cease and Disist

Refund will be resent out no later than Monday June 6,

Refunds will be sent out within the next 45- daysJM Kennels was under quarantine for several months and is in the process of recovery, so there has been very limited income to accommodate extra'sOur deposits, per written contract, are non refundable, therefore the time frame for refunds has
been extended out to those who were 'offered' a refund toJane S***, owner of JM Kennels, is not under any 'obligation' to refund any such monies as per the signed contractIt is important that live animals needs be taken care of first and foremost and JM Kennels is unwilling to offer a 'set date' for requested refundsOur intention is to follow through with our offer of a refund when we see that the kennel is in good condition financially

[redacted],? I have not yet received return of deposit as agreed upon by owner of JM KennelsPlease reopen the case.Thank you for your time and attention to this matter,? [redacted]

[redacted], I received the deposit in the mail in full.The check was cashed.This closes the complaint, but I will continue to dissuade persons from doing business with JM Kennels.My experience in addition to reading other's issues on line I do not feel she is a reputable business person. Deposits by nature and law are to be held in escrow; her use of the deposit in the care of the dogs makes the deposit just monies to be used at her disposal. The contract is written such that there appears to be no intent to return the deposit and she is released of all responsibility. Thank you for your assistance in this matter, it is appreciated.[redacted]

As per the contract, the AKC paper were to be sent via USPS no later than December 15, 2016 as was explained to the buyer, that they were ordered late and during holiday hours. The AKC papers are not and will not and never have been an issue. Buyer is assuming that we are in a tug of war of some sort and I refuse to accept that as ANY issue. As written per the contract, a buyer has 72 hours to be satisfied with said puppy and that is for any given puppy that is sold through JM Kennels. It was a simple solution as the buyer was to return the puppy for conditions that they, the buyer, felt were unsatisfactory. It was that simple. The buyer was sent the contract via email 4 weeks prior to pick up date, to read and understand the contract and health guarantees and had ample time to read and understand the contractual agreement and process one would take. As a breeder, it is not my responsibility to educate a buyer of the "possible" health issue be it genetic or otherwise a puppy may endure in it's young life. It would seem common sense that a buyer would take responsibility to be educated as to what issues could arise owing a dog/puppy. At JM Kennels, parasites are treated on a regular basis as a normal protocol, from age 2-3 weeks on up to the pick up date, in which the buyer obtains a record of, when picking up a puppy. Whether a buyer understands puppy diseases (be it environmental, genetic or otherwise) or the possibilities of what 'could' happen to a puppy, is not the responsibility of the breeder. The contract states clearly what is covered and not covered and buyer had ample time to research such things. All buyers have the 72 hour health agreement in which this buyer exercised and felt was unsatisfactory. Buyer, on the day of picking up the puppy, signed the same contractual agreement with the understanding of such protocol. The buyer is blowing this way out of proportion as they never wanted to hear the truth of the original conversation between my personal vet and myself. Upon the buyers returning to the kennel, the buyers first and foremost insisted on, that I the breeder, was a liar and that they were not told the truth. The buyers were both unreasonable and acted out in harsh words rather than finding a solution that worked. Buyer also accused the breeder of sending the puppy with a 'fatal disease' which is not true, and again, buyer had every right to return the puppy but refused to and in anger, took the puppy with them claiming they did not trust their money would be returned. Note that buyer had already been given back $450.00 cash the day of picking up the puppy, not a check, not a "I will send it to you", but cash in hand. To accuse breeder of being a liar and to have a lack of trust is beyond my control as to what this particular buyer has already made their mind up to be. As per the contractual agreement the AKC papers will be sent to the buyer no later than December 15, 2016. Any more conversations of here say, rumors or otherwise, publicly to impact a negative impact on JM Kennels will not be tolerated. JM Kennels has been fair and just per the written contract.

Complaint: [redacted]
I am rejecting this response because:My only apology to JM Kennels, Jane S[redacted] is that I ever did business with you.  You can stand by your comments and stand by your contract but you are not the one that had to tell her children their puppy was dead.  I did take [redacted] to the hospital as any person would do to save their pet.  I might had only been with [redacted] for 2 days before he got sick but he was part of our family.  I could not in good conscience bring him back to you.  On his well check that was done the next day after we got him ( under 24 hours) they do not check for parvo.  He was checked on Monday morning after he was getting sick.  If you had a heart, you would make this right for my family.  We have spent $8,000 and still do not have a puppy.  Something is terribly wrong with this system.Regards,[redacted]

Refunds will be sent out within the next 45- 90 days. JM Kennels was under quarantine for several months and is in the process of recovery, so there has been very limited income to accommodate extra's. Our deposits, per written contract, are non refundable, therefore the time frame for refunds has...

been extended out to those who were 'offered' a refund to. Jane S[redacted], owner of JM Kennels, is not under any 'obligation' to refund any such monies as per the signed contract. It is important that live animals needs be taken care of first and foremost and JM Kennels is unwilling to offer a 'set date' for requested refunds. Our intention is to follow through with our offer of a refund when we see that the kennel is in good condition financially.

[redacted], I have not yet received return of deposit as agreed upon by owner of JM Kennels. Please reopen the case.Thank you for your time and attention to this matter, [redacted]

For
full details, a full report for JM Kennels, license # [redacted], is
available for case #[redacted] and #[redacted] with Colorado
Department of Agriculture, PACFA inspector [redacted], email
[redacted]. This report will indicate that I was practicing
above and beyond the...

standard protocol per Colorado State regulations  .
First and foremost, I am truly sorry for the heartbreak for not only Ms
[redacted], but for the other people involved in receiving a puppy from this
litter. I will make it very clear that there was no ill intentions of
sending home ANY sick puppies. In August, shortly before the first
litter Ms [redacted] is speaking about, I had a 9 month old Bernese Mountain
Dog that became ill and was hospitalized for 2 days. She was tested for
Parvo and tested negative. The vet did not know what she was ill with
and treated her for the 2 days and sent her home with medication for
possible Giardia, which is a single cell organism. Within a few days of
her being ill, another 5 month old Bernese Mountain Dog puppy became ill
and was hospitalized for 3 days, still testing negative for Parvo. She
returned home but I could tell both of the girls were not feeling
themselves even with the hospitalization and medication given. They did
not start to feel good for almost 30 days. It was assumed by the vet as
an 'unknown virus'. The next to fall ill was a litter of 7 - 8 week old
puppies, one of which Ms [redacted] is speaking about. The first puppy died
suddenly with what the vet assumed was from a poisonous insect bite, not
relating the 2 other dogs to this issue. But note that the puppies are
still 'my puppies' until they are paid in full in which Ms [redacted] had
only selected her puppy at 6 weeks of age, never receiving the puppy nor
paying in full for the puppy. Ms [redacted] never had possession of the
puppy at any time. Shortly after that puppy's death, the rest of the
litter took ill in a very short time. None of the puppies were sent
home. One went to CSU as per the customers request, as we both agreed
that the money she was to pay for the puppy would be better invested in
trying to find a reason for the litter being ill. There was a 2nd litter
just 4 days younger that I feared were going to take ill as well, as I
had no idea what might be wrong. I took all 6 puppies to a vet out in [redacted], as their hours are for emergency services and after hours. One
puppy tested positive for Parvo but when the vet called the company that
makes the test, said it would be a false positive if in fact the
vaccines were given within a 14 day period, in which they had been given
the vaccine just 3 days prior.  The vet took the temperatures of all 6
puppies and basically said to take them home, that I was over reacting,
that the puppies would be fine. Later that day, I took the whole litter
to my vet in [redacted], who had treated my 2 older dogs who gave me
enough medication to treat all 6 puppies at home in the same way the 2
older dogs were treated. The runt of the litter never got sick, one of
the puppies was sick for only a few days and went to his home, but 4
other puppies remained very ill. The medications were not working.
During the time of medicating the 4 remaining puppies, what was not told
to me is that a puppy that has low protein levels, is anemic and
dehydrated, that if too much IV fluids were given, the puppy would not
absorb the liquid and would, in fact, die from drowning (pneumonia). It
was unfortunate as 2 of the remaining 4 puppies responded to the
treatment in that way and died from non absorption and developed
pneumonia. The 2 remaining puppies continued on the protocol, and one
survived and one died after 12 days of treatment. The puppy that
survived finally went home to his new owner at 12 weeks of age. In the
past, all my puppies were treated with Ponazuril Rx for Coccidia, (a
parasite now common in Colorado) and this was the only treatment that
these particular puppies were not given, as my vet of 20 years had
retired and I could not find a vet that would prescribe the medication
for me. I have 6 veterinarians that I use and one of the vets gave me
the prescription to start treating the newer litters, believing this was
the missing link. It was also noted to me to increase the worming
medication that is normally given puppies at 3 and 5 weeks of age from 3
days to 7 days.  This protocol was followed and the newer litters
seemed to be thriving. Each puppy at 8 weeks of age had soft stools and
was assumed the soft stools were going from mom's milk to their dry
food. Puppies do not have the enzymes developed to digest food and can
have loose stools until the enzymes are created. All those, including Ms
[redacted], were allowed to pick up their puppies. When each person places a
$600.00 non refundable deposit on any given puppy, they also are
receiving a 6 page contract explaining each health guarantee in full,
who is responsible for what (which is attached in this report). It is
clearly stated that if a puppy was to become ill, that the puppy would
be returned to JM Kennels so that my personal vet could assess the
puppy. In a timely manner, a puppy would be replaced if the said puppy
should not thrive. It also clearly states that if this is not the
direction the new owner takes, that JM Kennels/Jane S[redacted], would not be
responsible for any such veterinarian costs on any said puppy. Ms [redacted]
reported to me that her puppy had been seen by her vet within the 72
hour time frame and that there was no reason to test the puppy for
anything as the puppy past his 72 hour exam. Ms [redacted] has accused me of
sending home a 'sick puppy' when even her veterinarian passed the puppy
at his first initial visit after leaving my home. I was later notified
that the puppy had become ill and was in the hospital. Ms [redacted] was
insisting that the puppy was stricken with Parvo. Ms [redacted] was unaware
of the numerous vets involved in trying to eradicate what ever this was
the puppies were dealing with. I tried to explain that the other litters
were testing positive for Parvo but that we were not dealing with
Parvo, that in fact, they had all received there vaccine within the 14
day time frame. I sent her a link via text
message(http://www.revivalanimal.com/articles/Cryptosporidium-another-Coccidian.... /> to what was suspect of a parasite called Crytospordium. In that link,
it had been explained that Azithromycin would arrest the bacteria that was caused by the parasite
but that further treatment would need to be taken by using a medicated
powder called Tylan. Not ever once did I hear from her veterinarian to
discuss the problems going on with previous puppies. In fact, Ms [redacted]
then decided to make public on my [redacted] account under JM Kennels,
that I was in denial of Parvo, that I was uncaring and sending puppies
home ill, and she in fact posted pictures of her dying puppy to cause
harm to me, my family and my business. I wrote Ms [redacted] that if she did
not stop her Public Accusations without proper facts, that she would
hear from my attorney for Defamation of Character, and Cyber Bullying. I
explained that first of all, she would need solid proof that in fact my
kennel was suffering from this Parvo virus and secondly, that if that
proof was in hand, and if I was placing puppies in homes knowingly that
they were ill, then her blasting the public with such information would
be within her rights. I understand the emotions involved when going through what the [redacted] family endured. 
Number one, Ms [redacted] was in breach of contract when the puppy was not
returned to me in the time frame of when the puppy became ill per the
contract she signed. Two, even though she refused to return the puppy to
me, I was still actively trying desperately to work with her and her
veterinarian around the concerns of another matter (Cryptospordium)
other than Parvo, that was not being looked into. Unfortunately, for the life of the puppy, it became 'a personal attack' for Ms [redacted] around my practices and my abilities to raise puppies. Had her veterinarian called me
and asked for details on other puppies who had suffered this illness,
the pneumonia might have been eliminated for this puppy and proper
treatment would have been given. To date, the puppies that were born
after the puppies in the previous litters, were treated with Tylan
powder starting at age 5 weeks, but began to have symptoms of diarrhea
at 8 weeks and 3 days of age. They were treated with the proper antibiotic (Neomycin) and miraculously recovered in a matter of hours. Most veterinarians are taught to treat animals with specific antibiotics. Unfortunately, the bacteria created from this specific parasite is of the "Streptococcus"
family in which the typical antibiotic treatment will not kill. I for
one am not a veterinarian. It seems that not one of the veterinarians
would consider my experience of being a breeder for over 25 years and
that my information was unimportant to eradicate this deadly issue. Even
the 6 veterinarians I use for my dogs could find no answers. It has
taken a team of numerous people and outside veterinarians to conclude
what JM Kennels and our puppies were dealing with. If you read the link
on this parasite, it is very difficult to test for. It was my hope that
these vets would have treated for 'symptoms' rather basing their
treatment on tests. All involved veterinarians treated the puppies "as
if Parvo" but then realized that the puppies were not responding to the
medical protocol for Parvo. Ms
[redacted] is asking for a refund for her puppy that she claims did not
survive. The contract she received clearly states that no money under
any conditions would be returned. The contract clearly states what is
covered and is not covered when taking a puppy at 8 weeks of age. Not
only did Ms [redacted] not return the puppy to me when the puppy became ill,
she never sent me confirmation within a 7 day period stating that the
puppy had died. She sent me an email telling me the puppy died days
earlier and it was my responsibly to contact her veterinarian, which is
not how the contract reads that she signed. It was her responsibility to
gather that information to me along with the deceased puppy. There
should have been an option for a post mortem examination for me as the
breeder. Ms [redacted] received her contract several months before she
adopted the puppy. Ms [redacted] had ample time to read the contract prior to
picking a puppy up at 8 weeks of age, to follow the procedures that
should have been taken.As
a counter complaint, I am requesting that Ms [redacted] make make a public
apology to me, my family and my business (JM Kennels) for her outburst
and public accusations not based on factual findings against me, my
family and my business (JM Kennels). I also am asking for in writing an
agreement to Cease and Disist.

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.I also want to apologize to Jane S[redacted] and JM Kennels for handling the situation in an emotional and angry manner and do not hold JM Kennel responsible for the death of our puppy.  I wish now I had taken [redacted] back to Jane for help.  We were just so attached at that point and was listening to the vets for guidance. I want to thank Jane S[redacted] for having compassion for my family and offering a replacement (although [redacted] can never be replaced) puppy for my family.  Again my apologies to JM Kennels, Jane S[redacted].Regards,
[redacted]

I received a text message today from [redacted] asking me to have compassion for her family in the loss they suffered in their experience with a sick puppy and if we could try to get back to a business relationship in getting a puppy to replace the one that got ill and unfortunately died. She explained that her emotions took over and that she realized she did not handle this situation in the way she would now like to proceed. It needs to be made very clear that Jane S[redacted], JM Kennel owner, never had 'Intent to Harm' by releasing any puppy to anyone whose puppy later became ill shortly after leaving our kennel. From August 2015 - September 2015, 17 puppies were effected by a parasite called Cryptospordium, which creates a deadly bacteria in the intestinal track. Only 4 puppies were released at that time, and the rest were held back from leaving. This was an unknown issue and not familiar to the 7 vets I contacted including the team of vets at CSU. When Ms [redacted]'s new puppy became ill, my daughter contacted a veterinarian, who is from out of State and works at company we buy our vaccines from ([redacted]). In talking with him, he believed that the puppies were dealing with this particular parasite. There is a web page on their site that explains what this parasite is and how to treat for it. I forwarded that information to Ms [redacted] to see if her vet would treat for that. What is unfortunate, is that when you give a puppy a vaccine containing the Parvo virus, when conducting a Parvo test within 14 days of the vaccine, the result will be a false positive. For whatever reasons, Ms [redacted] vets would not look further into the possibilities of it being something other than Parvo because the test said positive for Parvo. It was at that point that the verbal attacks started, implying I was in denial of my puppies/kennel having Parvo. What is terribly sad to me, is when another puppy became sick here soon after at the JM Kennels and was given a different antibiotic (Neomycin) that fights this type of bacteria per the web site information, the puppy responded in less than 4 hours and is alive and thriving today. Thankfully, this issue at JM Kennels has been eradicated and to date have not lost any more puppies born after September 1, 2015. I do realize that under emotional stress of trying to save a puppy that a contractual agreement may not be in the first fore thoughts of the consumer. Ms [redacted] implied today that the vet costs they incurred were her decision and not holding JM Kennels responsible for those costs. I have asked Ms [redacted] for a public apology to both the Revdex.com and to [redacted] as an amends to Jane S[redacted] and JM Kennels and to "Cease and Desist". I, in the same, will honor the contract originally signed and will give free of charge a 'replacement puppy of equal value' to the [redacted] family. Ms [redacted] asked about puppies listed on the website as a replacement, but those puppies were placed in their new homes over this past weekend prior to our conversation today. I have not had the time to update my website and I apologize for that hope. We have 2 more litters expecting soon and I will notify the [redacted] family when those litters arrive and will give them first choice puppy. The take home date will be between January and February 2016, as we have no new litters as of yet. I will await Ms [redacted]'s commitment to make right and we will proceed from there.

Check fields!

Write a review of JM Kennels

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

JM Kennels Rating

Overall satisfaction rating

Address: 8029 County Road 50, Johnstown, Colorado, United States, 80534-9013

Phone:

Show more...

Web:

This website was reported to be associated with JM Kennels.



Add contact information for JM Kennels

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated